Hi.
Thanks to everyone who participated in our soak test of new Jelly Bean software for the Droid RAZR and RAZR Maxx. After reviewing your community comments and survey feedback, we've made the decision to release the software in stages for all owners starting later this evening.
We will continue to investigate issues reported in our soak community and in the survey. And I may be in contact with some of you to follow up on some of the problems you have reported.
This soak community will remain open for a short period of time, but within the next few hours I will restore your access to the public area. To return to the public communities, simply log out of the forums and log back in. Remember, all communications related to this soak test, and the details of our processes, are confidential and should not be shared.
Again, accept our thanks for sharing your time and insights to test this software, and for joining the Motorola Feedback Network.
- Matt
Motorola Owners' Forums
Motorola Feedback Network
smooth781 said:
Hi.
Thanks to everyone who participated in our soak test of new Jelly Bean software for the Droid RAZR and RAZR Maxx. After reviewing your community comments and survey feedback, we've made the decision to release the software in stages for all owners starting later this evening.
We will continue to investigate issues reported in our soak community and in the survey. And I may be in contact with some of you to follow up on some of the problems you have reported.
This soak community will remain open for a short period of time, but within the next few hours I will restore your access to the public area. To return to the public communities, simply log out of the forums and log back in. Remember, all communications related to this soak test, and the details of our processes, are confidential and should not be shared.
Again, accept our thanks for sharing your time and insights to test this software, and for joining the Motorola Feedback Network.
- Matt
Motorola Owners' Forums
Motorola Feedback Network
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The OTA is being pushed. At least in East Tennessee.
I can confirm the e-mail as well!:good:
Related
Motorola Defy(+) users are with you on this subject of locked bootloaders.
United we stand to bring Moto to its knees and stick to the promise they made in 2011:
“In terms of your question – we completely understand the operator requirement for security to the end user, and as well, want to support the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM across our portfolio of devices starting in late 2011, where carriers and operators will allow it.”Anyone who wants to vent their opinion directly at Motorola can visit the Motodev bootloader discussion board, which was opened yesterday:
Welcome to the Bootloader discussion board:
Motorola has recently expanded the number of devices that allow developers to unlock the bootloader, including the new Motorola RAZR Developer Edition and the Motorola XOOM (Wi-Fi and UMTS). This forum is to facilitate peer-to-peer support and help us better understand your development needs and issues related to this topic. Your input and feedback is important to the evolution of our developer-focused products and we look forward to some lively and enlightening conversations. Please respect our user guidelines when posting feedback.
http://community.developer.motorola...ader-discussion-board/td-p/22108?pubid=987654I guess, most RAZR users here are more than willing to share their enlightening opinion on Moto's locked bootloader policy and their promise to have it unlocked late 2011. I already made the 1st reply on their board (F0nz0).
Let's flood them!!
Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
PS: The reason the post seems generic and may be redundant since I already have a post on this forum is because I am going to post it in ALL Motorola forums.
Mods: Will this be treated as spam?
litetaker said:
PS: The reason the post seems generic and may be redundant since I already have a post on this forum is because I am going to post it in ALL Motorola forums.
Mods: Will this be treated as spam?
Click to expand...
Click to collapse
Hella no, it's not spam it's stepping up to the plate, to swing with brute force.
This ISN'T my Transformer Prime
Not spam
I don't think it would be spam any more than posting links to a petition and asking people to sign it it all the forums. Either way, the BBB thread was getting off topic anyways...
litetaker said:
PS: The reason the post seems generic and may be redundant since I already have a post on this forum is because I am going to post it in ALL Motorola forums.
Mods: Will this be treated as spam?
Click to expand...
Click to collapse
Post on ALL of the forums!!!!!
Sent from my DROID X2 using xda premium
thelowend said:
Post on ALL of the forums!!!!!
Sent from my DROID X2 using xda premium
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Click to collapse
LOL!!!
Sent from my MB870 using XDA
Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
P.S: Moderators, upon consulting with a few xda members I felt that this is NOT spamming as I am soliciting the help of members across several forums. Hence, please do not ban or in other ways punish me. If this is spam, kindly let me know, since I have done this for the first time and moreover, as can clearly be seen from the post I am bringing forth a genuine concern that needs me to post this across all Motorola android phone forums! Thank you for understanding.
Also, Moderators, please note that several other users from the Razr community said that this is a good idea and that it would be nice to submit this thread to the Photon 4G forum too! So, it is based on the request of users that I did so, and not generally spamming. Plus, it appears that users are appreciating my efforts!
Not to say this will make it a reality for us to receive an official unlocked boot loader but check out Motorola Mobility's External Idea Submission page here http://eis.motorola.com and let us be heard formally. According to the site, "EIS is the only method by which Motorola Mobility will receive and/or review any unsolicited external idea. Any external idea submitted to Motorola Mobility, Inc. by any other means will not be reviewed and will be promptly returned to the submitter, if physical, or automatically deleted, if electronic."
We can only hope and let's keep this going guys. At least at the moment, unofficially via the Motorola Forums, a Motorola Employee and forum moderator has responded to my questions in reference to our recent response to Soni's announcement and request for an unlocked boot loader and additional drivers necessary to support the devices on our own. This at least shows us in one avenue they are hearing us outside of the social sites.
So let's file our requests formally to get it into their ticketing system as another avenue of hope. Or maybe I am just too optimistic and delirious at this point. :silly:
Cheers,
GP
What does the term external idea mean specifically to the site you reference?
It sounds rather vague and searching for it shows some different meanings.
Sent from my MB855 using xda premium
hoslayer13 said:
What does the term external idea mean specifically to the site you reference?
It sounds rather vague and searching for it shows some different meanings.
Sent from my MB855 using xda premium
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I believe "external" means outside of Motorola and unsolicited means that they did not pursue or give us a list of ideas or option to choose from that could sway their vetting process. Just another mechanism to possibly be objective in picking or researching the next features or functionality to implement in their devices. Because if they were to conduct internal feedback then it is "internal" and may not be what customers/consumers really want.
Plus, maybe an employee could be voicing an opinion or request from consumers but also receiving requests externally it validates what they have already on their list of topics and ideas for releasing? Just my guess. But at least there is a "formal" way of getting our requests heard.
hoslayer13 said:
What does the term external idea mean specifically to the site you reference?
It sounds rather vague and searching for it shows some different meanings.
Sent from my MB855 using xda premium
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Click to collapse
So I filed my formal request for the idea of having the official bootloader released and here is the general information that they provide, which is an actual EIS ID # to track the request and the following verbiage which I hope shines some more light into your question:
Thank you for providing Motorola Mobility, Inc. with your unsolicited idea.
We have a dedicated team, “External Idea Submissions” that reviews such submissions. Our team will contact you within thirty (30) days to indicate if we are interested in discussing your idea further. (Please note: Only the External Idea Submissions team has access to your submission.)
For your records, below we have reproduced the terms and conditions under which you agreed and provided your submission.
We wish you good luck in your endeavors.
Sincerely,
Motorola Mobility, Inc.
External Idea Submissions
Intellectual Property Section
Law Department
EIS LEGAL NOTICE:
PLEASE BE ADVISED, MOTOROLA MOBILITY INC. IS ONLY WILLING TO RECEIVE YOUR UNSOLICITED IDEA SUBMISSION UPON THE CONDITION THAT YOU AGREE TO ALL THE TERMS AND CONDITIONS CONTAINED IN THE BELOW AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, CLICK THE "CANCEL" BUTTON AND YOUR INFORMATION WILL NOT BE SUBMITTED TO MOTOROLA MOBILITY, INC.
MOTOROLA MOBILITY, INC. -- EIS LEGAL AGREEMENT
Over the years many ideas for improvements have been voluntarily submitted to us by persons outside of Motorola Mobility, Inc. ("Motorola"). We appreciate the confidence in Motorola shown by such persons. We do not require that the submitter obtain, or even to have applied for, a patent on an idea before submitting the idea. If a disclosure is made under the conditions recited herein, and the Motorola is interested thereafter in further considering the idea, negotiations will be undertaken to try to arrive at terms which are equitable to both parties and will take care of the needs of the particular situation.
Motorola is only will to permit Your submission of Your unsolicited idea, if you agree and acknowledge that Your submission hereunder does not imply or create:
1. A confidential relationship for any idea submitted to Motorola.
2. A promise to pay, inasmuch as Motorola's obligations to You, the submitter, under all circumstance shall be only those which are made to You in writing; and
3. A recognition by Motorola of either the novelty or originality of the Your unsolicited idea.
Motorola cannot consider an idea on the condition that it shall return any material submitted if the idea is not found to be of interest. When the material is submitted to Motorola hereunder, You, the submitter, should keep a duplicate for Your own record, and should any controversy unfortunately arise, this material is necessary as evidence of what was disclosed to Motorola.
If a patent has issued, You may simply submit a copy of the same with additional comments that might be helpful.
If an application for patent has been filed, a copy of the same can be submitted to Motorola for its consideration. Otherwise the disclosure should be by written description and sketches, and all should be sufficiently complete and clear so that Your unsolicited idea can be readily understood.
In whatever form an unsolicited idea or a patent invention is submitted to Motorola, it will be helpful if You, the submitter, point out what You believe to be new, and set forth some of the advantages which You think Your unsolicited idea has over known devices or processes.
Motorola will give Your submission such consideration as in the judgment of Motorola it merits, but in reporting its conclusion can assume no obligation further than to say whether or not it is interested in acquiring patent rights or other rights.
This Agreement constitutes the entire agreement between You and Motorola with respect to Your submission hereunder, and supersedes all previous communications, representations, understandings and agreements, either oral or written, between You and Motorola regarding Your submission. This Agreement may not be modified or waived except in writing and signed by an officer or other authorized representative of each party. If any provision is held invalid, all other provisions shall remain valid, unless such invalidity would frustrate the purpose of our Agreement. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent action in the event of future breaches.
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Idea submitted. Thanks. Hopefully others will follow suit
I have seven threads across two sites pointing to the Official Support My Moto thread. Would you mind reposting this info there?
Lokifish Marz said:
I have seven threads across two sites pointing to the Official Support My Moto thread. Would you mind reposting this info there?
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Sure. Done as requested.
Everybody please chime in:
https://www.facebook.com/groups/honorbetausa/?fref=nf
That is a private beta group. Users not a member can not see the post btw.
I manage that group (as well as parts of social), but it is something I've already made thorough notes on and passed along as it is a hot topic.
You can maybe edit this post and the reddit so users can discuss and comment feedback.
I'm hoping I can help the community and our fans/users. If there are changes, I will be sure to update everyone (along with the developers here).
-Chris