So recently my phone has been acting strange. When I try to make a phone call I get no dial tone then the call ends. But sometimes it goes through. Sometimes the signal bars will drop and then I'll get the no service icon. Then again other times the signal will drop then switch to E and the call will go through.
I've tried multiple radios and builds, and now I'm back on stock hoping AT&T will get me a new phone.
Any ideas or suggestions concerning the issue or trying to convince AT&T I didn't mess with the phone?
Sent from my HTC One X+ using xda app-developers app
So after trying to get my issue fixed at an on site corporate ATT, I could not replicate my issue because they probably have a cell booster in the building haha. So they gave me a new SIM card which did jack.
A couple days later, I contacted support online which did some troubleshooting with me. Then I was asked about warranty... I told the truth: unlocked, rooted, custom Rom, stock, unrooted, relocked.
Apparently this was not an issue. As long as there was no screen damage and the water marker was good, they said I was covered, which surprised me but maybe I'm just under informed.
So they sent me a new HOX+ and I sent my old one back to them. Now my issue is completely resolved, for now... I've heard many go through the same back and forth with these devices
Sent from my HTC One X+ using xda app-developers app
Wow, they did nothing about the rooting mess! I'm impressed.
Sent from my HTC One X+ using Tapatalk 4 Beta
sixcarnage said:
Wow, they did nothing about the rooting mess! I'm impressed.
Sent from my HTC One X+ using Tapatalk 4 Beta
Click to expand...
Click to collapse
Well I guess I just sent the phone back Monday, so maybe they'll try to screw me. ha
amccue said:
Well I guess I just sent the phone back Monday, so maybe they'll try to screw me. ha
Click to expand...
Click to collapse
Or may be finally they woke up....
In India at least we can do whatever we want to do with our devices (software wise)... and warranty is still covered . And technically it should!
amccue said:
So recently my phone has been acting strange. When I try to make a phone call I get no dial tone then the call ends. But sometimes it goes through. Sometimes the signal bars will drop and then I'll get the no service icon. Then again other times the signal will drop then switch to E and the call will go through.
I've tried multiple radios and builds, and now I'm back on stock hoping AT&T will get me a new phone.
Any ideas or suggestions concerning the issue or trying to convince AT&T I didn't mess with the phone?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
A little late to this, but I am having the same issue in southern US. Made a thread about it, but no responses. I never found your thread because I was looking to specific I suppose. I determined that the HSPA antenna actually failed on my phone. You can have full LTE signal then when you make a call you get one bar of EDGE
This makes my FOURTH AT&T HOX+. First one had a loose speaker that buzzed. Second had a radio issue that caused random static and interference during calls. Third one has this problem. Let's hope fourth is a winner. Gah, I used to love HTC, but four of the same phones with manufacturing defects?
Related
Anyone else have this issue.
I have a problem when people call or when I call them. It only happens sometimes, but I can hear them and they can't hear me. I thought maybe it had something to do with using google maps/gps or a problem with google voice. It happens on my normal # and my google voice #.
Anyone else have this problem. I am rooted, had stock, stock debloated, and now Virus ROM, and it has happened on all 3. Should I go back to stock and go request a new phone from verizon?
I would, just for the fact that you will get a NEW phone, not a like-new phone. You know you can root it and get everything back, might as well get a brand new phone while you can.
Check their carrier. I have always had this when people with ATT call me on Verizon. I'm not sure which carrier as at fault .. but I haven't had this issue with anyone that didn't have ATT. And my friends sub ATT have had this issue only with Verizon. Seems weird, but I've noticed this happening to a large group of my friends ... And it just started to happen recently. Happened on my dinc and its still happening on my thunderbolt
Sent from my ADR6400L using XDA App
gregdalfonso said:
Check their carrier. I have always had this when people with ATT call me on Verizon. I'm not sure which carrier as at fault .. but I haven't had this issue with anyone that didn't have ATT. And my friends sub ATT have had this issue only with Verizon. Seems weird, but I've noticed this happening to a large group of my friends ... And it just started to happen recently. Happened on my dinc and its still happening on my thunderbolt
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I had problems with people even on verizon.
Oh necermind then, mine was strictly ATT
Sent from my ADR6400L using XDA App
Verizon is overnighting me a new phone today, so problem will hopefully be solved.
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Make a phone call and itll get fowarded to sprint, let them handle it. It takes like 5 minutes.
I think you still need to call them. Or chat with them online. Say that they need to reprovision your phone on their end.
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
I don't think so. I think I remember some people having the issue before root was out.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
Just call, or go to the online chat, they should fix it with no questions asked. I had to do this a week or two ago when it randomly happened to me.
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
It's easy and they don't care. The only way to do it is by calling.
i just called and is Working back Thanks everybody
FanOfSkynyrd said:
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
are you a employee referral customer?
I never called, i just went to settings and did a profile update
Sent from my Optimus 2X using Tapatalk
I also live in the bay area and had the same problem today...
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
damn it I just found out after work I have the same issue. Didnt use my phone all day so I didnt know. I'm also in the bay area. On the phone with sprint now. What do they need to do exactly. The rep I'm talking to wants to run several test but cant since I'm calling them from my phone and I dont have any other phone to use.
EDIT: they had to reset my profils so when I restarted it auto provisioned. Fixed now
MindSplit said:
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
Click to expand...
Click to collapse
I've been getting the verizon can't authenticate while roaming and can't make calls or data. When in 3g, it's okay but not roaming.
Sent from my PG86100 using Tapatalk
what will be the best fix without calling for future problems with error 16
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
i live in the bay area too! the same thing happened to me this morning and tried everything possible except call sprint. finally i gave in and called them and they fixed it!!!! they didnt ask me anything about rooting or anything! it was very easy!
rojohacker said:
what will be the best fix without calling for future problems with error 16
Click to expand...
Click to collapse
Nothing....If you get this it is a problem authenticating your phones security on their end. You must call to get this fixed.
I had this same thing happened to me over the weekend while I was traveling.
Sent from my PG86100 using XDA App
All this error 16 makes me wonder what sprint is up to.
Ok I know this my fault in doing this but I just wanna know how to fix this. (If there's a way to fix).
So the other day I was poking around and I made the stupid mistake of flashing one of those oversea roms that's non-cdma. Since then I've restored a working rom and several others trying to get my 4g back up and working w/ no luck. I've called verizon thinking maybe they could reformat it for me or do something to reset my connection. That didn't work. I couldn't tell them the obvious so they weren't much help.
They are sending me a new sim card but I just tried my friends 4g lte sim card in my phone and that didn't work either. I'm pretty sure the one being sent wont fix my problem.
I'm stumped on what to do at this point. I've went into diagnostic mode (##778) but I'm completely lost as to what I'm looking for that controls my connection to 4g.
If anyone has anything they might be able to offer me as to help my situation I would be so greatful. This phone on 3g sucks really bad.
Sent from my HTC6435LVW using xda app-developers app
I'm not sure if this will work but you can try using this app: https://play.google.com/store/apps/details?id=net.andirc.lteonfoff
Then set your preferred network type to CDMA/EvDo/GSM/WCDMA/LTE auto
At this point there's really no way your radio could have been touched. The only way we can even flash a radio right now is through an RUU and I'm pretty sure you can't flash the wrong RUU. The problem is most likely either a software issue somewhere, or perhaps something on verizon's end that got messed up.
What rom are you running? There is an option in viper rom to access HTC's "hidden" menu which has a "select network type" dropdown. I'm thinking that may be what got messed up. I know there's a number you can dial to access said menu on other roms, but I have no idea what the number is.
If you are on viper go into venom tweaks -> misc -> phone info to find that dropdown. If you aren't on viper it may be worth it to flash it and see if that does the trick. I don't know what else to suggest. I would start there.
EDIT: didn't see the post above me but that app brings you to the menu I'm talking about. Not sure if it will work on the DNA though. Also, I have a buddy that was messing around a bunch with his phone and was having the same symptoms and he said he had to RUU and it was fixed.
So I'd say first, try to get to that menu^^^ either with that app or through viperRom, and if that doesn't work flash the RUU
I would flash dsb's stock kernel boot.img and modules package.
Hey I just wanted to say I fell into the same issue. I wanted to try it and flashed the global Rom and wasnt getting anywhere with it :banghead: I RUU'd back and never had 4g again, even after countless attempts and apps and mods... I got a CLNR from VZW and its been going good. I either blame my stupidity or the fault of the phone since I was having issues with the SIM card not being read at random times. Hope this helps.
Sent from my HTC6435LVW using Tapatalk 2
I know this might sound stupid but are you sure the last ROM you flashed has the "4G" icon in the drawables folder lol. It might actually be running 4G but only showing 3G. Have you actually noticed a loss of coverage and speed? You might also want to turn off your 3G functionality and see what happens
Sorry if this sounds ignorant, I'm from Australia and we have only just released 4G and it is not that much better yet until it is covering the population
Hey just to comment on this regardless if it was directed to me or not. When I was going through this problem with no 4g I reverted back to original RUU... So at that time it was a stock image. I even went as far as flashing the stock/rooted flashable obtained through here. Still no good. Speed test results came back with evdo rev 0 speed of approx. 1.3mbps down and approx .60kbps upload all the time.. I even switched the SIM into another DNA and got 4g... This was definately device issue... Hard to say if it was due to my curiosity or device was a defect with the SIM card no reading st various times.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Hey just to comment on this regardless if it was directed to me or not. When I was going through this problem with no 4g I reverted back to original RUU... So at that time it was a stock image. I even went as far as flashing the stock/rooted flashable obtained through here. Still no good. Speed test results came back with evdo rev 0 speed of approx. 1.3mbps down and approx .60kbps upload all the time.. I even switched the SIM into another DNA and got 4g... This was definately device issue... Hard to say if it was due to my curiosity or device was a defect with the SIM card no reading st various times.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
So how did you get 4G working? I fell into this issue yesterday. I lost 4G altogether. I was able at one point to switch it over to LTE only, but since yesterday afternoon, I haven't been able to at all. I'm currently stuck on 4G and every time I switch it to LTE only, it just gives me an X with the signal bars. I've had 4G in 100% of my area, but I cannot get it to swap back.
I'm getting so frustrated. I tried my SIM in my Nexus, and it, of course, connected to 4G fine.
Do you mean your stuck in 3g? If so the only way I was able to get this to work was go through troubleshooting with VZW and get a replacement device and claim it was defective.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Do you mean your stuck in 3g? If so the only way I was able to get this to work was go through troubleshooting with VZW and get a replacement device and claim it was defective.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Yep. I'm completely stuck in 3G. I cannot get it to switch out of 3G at all. The only thing I haven't tried is a brand new SIM card. :/
Are you using *#*#4636#*#* or an app to change to LTE only? I would suggest to change it to the correct one that is mentioned from someone else a couple of posts up.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Are you using *#*#4636#*#* or an app to change to LTE only? I would suggest to change it to the correct one that is mentioned from someone else a couple of posts up.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I was using that app the user posted for the Thunderbolt. It accesses the same hidden menu. I've been switching it via that app, and it will not connect to 4G at all. Right now it's just sitting there with full bars but no 3G or 4G symbol.
---------- Post added at 11:28 AM ---------- Previous post was at 10:30 AM ----------
Shamrock13 said:
I was using that app the user posted for the Thunderbolt. It accesses the same hidden menu. I've been switching it via that app, and it will not connect to 4G at all. Right now it's just sitting there with full bars but no 3G or 4G symbol.
Click to expand...
Click to collapse
Yep. It just stays on 3G. I've taken the SIM out multiple times. I've restarted the phone at least 20 times within the past 1.5 days. I have changed the radio settings. I cannot get it to go to 4G at all. :l
I swapped the SIM to the Nexus to test it and see if I have 4G, and I definitely do. I checked the VZW site to see if it pulled up the Nexus. It did. When I swapped the SIM back to the DNA, it still shows the Nexus. This was yesterday at probably 5 PM when I tried the switch.. :l
I would get the phone relocked, RUU'd back to factory and ask for a replacement. Mention that its not the SIM card because you already replaced it. Ask for a replacement.
Source: I work for tech @ big red.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
I would get the phone relocked, RUU'd back to factory and ask for a replacement. Mention that its not the SIM card because you already replaced it. Ask for a replacement.
Source: I work for tech @ big red.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Sounds good. I'm on an employee account so it should be pretty smooth with their tech support. Also, the only problem I currently am having is the fact that I have the Employee Edition of the DNA so I don't know if they're going to send me another red one since they've been out of stock with that one since like the second day it was available. I'll call them in a little bit here. I'm trying to back up everything before I RUU and what not.
I hope there is a thread somewhere for me to follow step by step. Question! Do you know if relocking it takes off that Tampered logo?
yeam same thing. at first they told me they didnt have any employee edition replacements. I would ask them or wait until they have one because my replacement has a red back w/o a serial number. :what:
Sent from 1 of Many Android Devices
---------- Post added at 12:27 AM ---------- Previous post was at 12:25 AM ----------
it doesnt take off tampered... you have to RUU back to factory ... there is a ruu through one of the forum topis under development for the dna
Sent from 1 of Many Android Devices
kraziekc said:
yeam same thing. at first they told me they didnt have any employee edition replacements. I would ask them or wait until they have one because my replacement has a red back w/o a serial number. :what:
Sent from 1 of Many Android Devices
---------- Post added at 12:27 AM ---------- Previous post was at 12:25 AM ----------
it doesnt take off tampered... you have to RUU back to factory ... there is a ruu through one of the forum topis under development for the dna
Sent from 1 of Many Android Devices
Click to expand...
Click to collapse
Ugh.. Fantastic. Did they offer you a different phone in return? I might just switch over to the Note 2 or 8x EE if that's the case. :/*
Do I follow this? I don't understand how to load that RUU then.
Well, I did it finally. I RUU'd the device, and it's still stuck in 3G. I cannot get it out of there. So I'm going to call them tomorrow and see what they can do for me.
Do you know if they'll offer me the same device or a different one?
Hey, well if you have the employee edition. U will need to send the employee phone along with the wireless charger if you went with regular DNA with the black back..cost difference...unless you get the droid DNA employee edition replacement.
Now as far as the option to get a different
Phone... Probably the junk razr m or windows 8x. . I wouldn't count on anything besides this as the option though.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Hey, well if you have the employee edition. U will need to send the employee phone along with the wireless charger if you went with regular DNA with the black back..cost difference...unless you get the droid DNA employee edition replacement.
Now as far as the option to get a different
Phone... Probably the junk razr m or windows 8x. . I wouldn't count on anything besides this as the option though.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Really? I was hoping they would say the Note 2, and I would be happy. Then again, I really want to try that 8X though with Nokia and Verizon going to announce a new phone soon, I'd be better to hold off I think..
Anyway, I'm going to see what they can do for me when I give them a call. While I like this phone, I just hate that I can't make it 100% stock AOSP, and the battery life is so mediocre.
We'll see what happens. >_<
When I was having the issue I was hoping for Note 2 as well...
Goodluck. Let me know how it goes...
Sent from my HTC6435LVW using Tapatalk 2
Had a Rezound from Asurion running 4.03.605 and Hboot 2.27. All was well. Left Los Angeles on 12/21. Arrived the next day in the Bay Area on 12/22. And since then? Not able to make or recive a call. All else works: 4G, internet, texting. Just calls. On the phone with Verizon for 1 hour, resettting all data info to my account and phone, no luck. Two hours in store getting new SIM and resetting system...no luck. Another Asurion replacement sent....new SIM card and THE SAME THING! Issue was escalated to Verizon networking team and I spent two hours on the phone yesterday trying to determine issue. Now if the SIM card and all matching items (IMEI) matched up, it should all work, right? The same SIM card was put into two different rezounds...one rooted, one not (fresh out of box) and neither could make a call. The tech finally stated that the software on the phones was the global leak of 4.03 and not a release authorized by Verizon...my reaction - "What?" The tech went so far as to suggest installing the last global leak - 4.05 and new radios and see what happens. Did just that...AND STILL NOTHING. Phone is perfect. Just no phone. Call goes out, connects, then lost. Same for incoming. No one seems to have a solution except blaming the phone software, tower differences between here and L.A....on and on. I find it all BS....because if the plder 4G SIMS are not compatibile, wouldn't many people across the USA have issues? So I come to ask for some of your thoughts. I am plagued right now. Have lost income due to my lack of access and reachability. And being two months shy of my anniversary for an upgrade, the great Corporation will not budge and get me a new working phone. This is a nightmare. I only imagine that as soon as I get back to Los Angeles, the phone will "miraculously" work again.
FYI: I had my original Rezound running 4.05 and Hboot 2.28 back in July 2013...came to the same trip LA->Bay Area. Never had a problem.
Thanks for your time all!
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
acejavelin said:
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
gjrscribe said:
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
Click to expand...
Click to collapse
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
REV3NT3CH said:
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
Click to expand...
Click to collapse
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
gjrscribe said:
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
Click to expand...
Click to collapse
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
REV3NT3CH said:
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
Click to expand...
Click to collapse
Done it all with the roaming settings, thanks. But as we all surmise, it's Verizon's problem...old phone can't connect with current networks. They need to admit this and get me a new phone.
8 days with no phone capability and counting.
Just tell then it's your work phone, and that you need it for your job or else. Even most prepaid companies like SraightTalk would replace it of it was your work phone. ST even upgrades you, because it is their fault and not yours.
Sent from my Rezound using Tapatalk
if u use another sim its not working ?
its sounds like hw problem
Proz00 said:
if u use another sim its not working ?
its sounds like hw problem
Click to expand...
Click to collapse
Two phones and two different SIMs... Very unlikely to have identical hardware issues in two different refurbished phones that is region specific.
Sent from my Nexus 4 using Tapatalk
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
pimpinonline said:
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
Click to expand...
Click to collapse
Samsung just rolled out a new update for T-Mobile S5 variant. This update should fix the issues you're having. Here is the link to it: http://www.sammobile.com/firmwares/3/?download=29848
I definitely am..same problem. I am using an unlocked t mobile s5 on att so I think I'm going to put together a flash able att modem and flash it
Sent from my SM-G900T using XDA Premium 4 mobile app
@Skyrocket2
Well, that was very timely. I'm glad they released a fix the same day I decided to ask for help. I appreciate the link, and I'll install it and see how it works out. Cheers.
The update killed a lot of people's data speeds. I made a ticket with t-mobile techs. I suggest anyone else with bad data speeds after the new update do the same.
Sent from my SM-G900T using Tapatalk
Charlie Brown said:
The update killed a lot of people's data speeds. I made a ticket with t-mobile techs. I suggest anyone else with bad data speeds after the new update do the same.
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
Yep. Mine is down to 1 now. I have several tickets already open with them. This phone has been nothing but trouble.
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
DOMINANDROID82 said:
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Is this a confirmed fix for everyone? I'm getting really annoyed this keeps happening.
DOMINANDROID82 said:
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im using isis sim here without any problem.
I'm still having problems with this... I'm rooted. If I go to T-Mobile will they just replace the SIM or will they be checking my phone?
Sent from my SM-G900T using Tapatalk
gr0wlithee said:
I'm still having problems with this... I'm rooted. If I go to T-Mobile will they just replace the SIM or will they be checking my phone?
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
From what I know T-Mobile doesn't care if your phone is rooted because you're not doing any warranty service. If that was the case they will probably tell you that its voided.. I have seen a few that root their own phones at their job so I doubt it'll be a problem. But I guess every T-Mobile store isn't the same..
Sent from my SM-G900T using XDA Premium 4 mobile app
pimpinonline said:
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
Click to expand...
Click to collapse
Yes this is the exact problem I had with last GS5. Tmobile replaced it and I still have this problem with the new GS5. The tried to tell me it was just how the old GS5 settings were set. They had me do Factory reset many times, it never helped. Now with the replacement GS5 the exact same problem. Like you everything looks great on the display. I would just get calls on my home line wanting to know why I never answer my mobile phone. The only thing that helps me is a restart but it is only temporary. Do you know if they have released a fix for this problem?
Larry2148 said:
Yes this is the exact problem I had with last GS5. Tmobile replaced it and I still have this problem with the new GS5. The tried to tell me it was just how the old GS5 settings were set. They had me do Factory reset many times, it never helped. Now with the replacement GS5 the exact same problem. Like you everything looks great on the display. I would just get calls on my home line wanting to know why I never answer my mobile phone. The only thing that helps me is a restart but it is only temporary. Do you know if they have released a fix for this problem?
Click to expand...
Click to collapse
Since upgrading the latest firmware, we have not experienced the problems again. We've been having good service since then. I would definitely suggest you get the latest firmware.
guys, i have the latest firmware and the same problem... any solution or fix?
krntehknik303 said:
From what I know T-Mobile doesn't care if your phone is rooted because you're not doing any warranty service. If that was the case they will probably tell you that its voided.. I have seen a few that root their own phones at their job so I doubt it'll be a problem. But I guess every T-Mobile store isn't the same..
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The only thing it seems the tmobile employees know how to do is a factory reset .. That is their solution for about everything . Like the other guy said they dont handle warranty . That is for your samsung warranty when knox is tripped . If you have handset protection nothing voids it from what i have seen . I think tmobile would rather replace a rooted phone than one with a cracked screen .
---------- Post added at 09:22 PM ---------- Previous post was at 09:20 PM ----------
Jtrain88 said:
I definitely am..same problem. I am using an unlocked t mobile s5 on att so I think I'm going to put together a flash able att modem and flash it
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you put that modem together can you link me it ? Could come in handy in the future. Thanks
I notice the problem occurs when switching to lte from 4 auto mode. Seems lte is giving these problems. Switch to wcdma only mode and the problem will be gone. No lte tho... I will update to latest fw and see if it solves my problem
Sent from my SM-G900T using XDA Free mobile app
Samsung S5 network connectivity loss
I have a brand new S5 as well and experience exactly the same problems described, and my friends also have Samsung phones and tablets that give the same network connectivity problem.
Delete