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I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Impossible. No such thing as a $37 activation fee.
Impossible. If you buy at BestBuy they have to activate it for you.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
njspank said:
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
Click to expand...
Click to collapse
lilbitz_1018 said:
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
Click to expand...
Click to collapse
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
arozer said:
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
Click to expand...
Click to collapse
Best Buy won't sell you a $550 phone for $200 just because they are so nice. They get commissions from Sprint that cover the difference and few bucks for the store. In order to get commissions, they need to extend contract and activate the phone with their dealer code. So, activating the equipment is a requirement. If someone lets you walk away without activating a phone, they just made $400 mistake.
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
I called Sprint retention department recently before I preordered from Amazon and asked them specifically about the activation fee and she was willing to waive it for me. What she did tell me though was they could not pre-emptively waive it. It needs to go through and to charged to my account first, then I can call in again and have them take it off.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Hate to break it to you, but this will NOT work. The reason you can swap other phones w/o charge is that they have been active on atleast one other account prior to yours. I can tell you this from exp I fought them on 3 fees for a week due to this. The phone had been on a friends account prior. now if you were to buy it from CL or Ebay, after it has been active on another acct first then you would not be charged.
Will
Azralag said:
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
Click to expand...
Click to collapse
this is spot on and worded perfectly. Also, Bestbuy now uses BEAST only for processing new activations and upgrades instead of SNAP (i believe to track margin) but still has access to SNAP for other changes.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
You want to avoid the activation fee here is how. Buy the phone at full price, or ebay price from a reseller. Once you get the phone go on your Sprint account and do the online activation.
If you want that $199 price you are going to pay the activation fee, it'll get charged to your bill.
Open a credit union account, credit union discount waives activation fee.
Sent from my SPH-D710 using XDA
I called and asked them to waive it due to the delay in shipping, and they did
I called in account services as recommended else where in this thread.
What they offered me was a credit equal to the base rate - my employee discount if I extended the contract for another year. This extension is for the contract only and does not affect my equipment upgrade dates. Once I do upgrade the equipment, the date then gets pushed back another year from the time of activation (so the usual 24 months after activation). I only have one line with them with a MRC of $69.99+10 (no discount on the $10 though). I still have ~6 months on my current contract too.
I decided to go ahead with the offer since they're still the cheapest around here, and hopefully once lte roll out is completed, data will improve too. This credit cancels out the activation fee and a little more.
ymmv, but at this point I think they'll be making concessions to most customers, even those who in the past may not have qualified.
phillymade said:
I called and asked them to waive it due to the delay in shipping, and they did
Click to expand...
Click to collapse
That was my plan after I got my phone. Ask for a refund due to the hassle. Shouldn't be too difficult to get someone to credit it.
i dont pay activation fees. its part of my corp. discount w/ accenture.
it doesnt matter where i buy the phone. i got an evo3d via amazon 1 cent sale and a second one at radio shack for 49.99. they didnt even attempt to add it to my bill. the guy at radio shack mentioned it, but when i got the bill, there was no fee.
some others offer this too. aaa for example.
www.aaa.com/sprint
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
This is a good idea but if you have worked for Sprint you know that just placing the phone on the account will generate that $36. It's just labeled an activation fee. It literally takes nothing to activate a phone. Just a simple "hey let me use your connection" from your phone to the Sprint Network and then Sprint replies with a "well let me make sure your on an account via your dec number" then boom! the phone is connected.
that though sadly is not what generates the fee its the simple act of placing the phone on an account. Seriously go buy a phone via upgrade then dont activate it till after you recieve your bill. you will still see that fee on there even though your phone is still in the box. (not that anyone will do this) haha
Whenever you purchase a new phone that has never been activated before, you ALWAYS pay a one time activation fee. After that you can swap it from phone number to number and you will no pay it again. Is a one time thing.(I called Sprint twice and both reps said the same thing)
I just got my fee waived via a "promotional" discount the CS rep said they had. Not sure if that's true. I also used some info found in Ramit Sethi's scripts. Worth a call or two to get it waived.
I ordered my phone online, activated it online, and was still hit with the activation fee. Their bullsh!t excuse when I emailed them wad that they have to do such things to keep the subsidized prices on the phones low... to which I replied that I paid full MSRP and if I had bought it second hand, there'd be no activation fee. I concluded saying that I may never buy a phone through Sprint again. It has been escalated and I've been playing phone tag with someone higher up. I'll post back with how it turns out.
Sent from my EVO LTE using Tapatalk 2
Eip payments owed in two phones by two different people.
Curious if this is how it could work by default or request to tmobile.
If two people have new lines both making Eip payments and owe I. Each phone , and you trade devices with them does the payme rd you make go toward the device that is now registered in your SIM card since when u put SIM In any phone that becomes the device that shows up in your account .Or do the Individuals that traded pay for there original phone even tho it is now registering on your sin and account .
And if not is it possible for the both to call tmobile and say they want the swapped phones to become the phones they want to pay for .Just to safeguard each others now swapped phones from non Eip payments and Imei block.
Sent from my HTC One using xda app-developers app
abcdefg1234567 said:
Eip payments owed in two phones by two different people.
Curious if this is how it could work by default or request to tmobile.
If two people have new lines both making Eip payments and owe I. Each phone , and you trade devices with them does the payme rd you make go toward the device that is now registered in your SIM card since when u put SIM In any phone that becomes the device that shows up in your account .Or do the Individuals that traded pay for there original phone even tho it is now registering on your sin and account .
And if not is it possible for the both to call tmobile and say they want the swapped phones to become the phones they want to pay for .Just to safeguard each others now swapped phones from non Eip payments and Imei block.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I get a headache just thinking about it. Call a T-Mobile store or dial 611 from a phone that is NOT one of the two phones in question.
stevedebi said:
I get a headache just thinking about it. Call a T-Mobile store or dial 611 from a phone that is NOT one of the two phones in question.
Click to expand...
Click to collapse
It was more of a question for the good experienced xda folks who would know right off top ...rather than fighting with tmo about it.
Sent from my HTC One using xda app-developers app
abcdefg1234567 said:
It was more of a question for the good experienced xda folks who would know right off top ...rather than fighting with tmo about it.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I think you would get more accurate info from T-Mobile. I haven't seen any threads with this sort of issue or question.
stevedebi said:
I think you would get more accurate info from T-Mobile. I haven't seen any threads with this sort of issue or question.
Click to expand...
Click to collapse
Ok
Sent from my HTC One using xda app-developers app
To transfer or trade phones both devices need to be paid off in full
Sent from my HTC One using Tapatalk 2
ihyln said:
To transfer or trade phones both devices need to be paid off in full
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
But if both people are on TMO, and they both continue to pay their EIP and they just swap SIM cards, will TMO even care?
Yes. This is to safeguard you or the other guy if one of you decide to default on the payments.
Sent from my HTC One using Tapatalk 2
The point is if both devices are being paid on and cost the same . What's the difference if you trade and both people continue to pay on the eip towards the NOW Device that is in the account since the trade so you aren't subjected to a imei cut off cause the idoiot other guy defaults ...it should default and shut off his phone which would be the one that that you traded him and he is now using not the one he traded u .
Sent from my HTC One using xda premium
abcdefg1234567 said:
Eip payments owed in two phones by two different people.
Curious if this is how it could work by default or request to tmobile.
If two people have new lines both making Eip payments and owe I. Each phone , and you trade devices with them does the payme rd you make go toward the device that is now registered in your SIM card since when u put SIM In any phone that becomes the device that shows up in your account .Or do the Individuals that traded pay for there original phone even tho it is now registering on your sin and account .
And if not is it possible for the both to call tmobile and say they want the swapped phones to become the phones they want to pay for .Just to safeguard each others now swapped phones from non Eip payments and Imei block.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Confusing.
But here is how it works.
Your person A is buying a phone and paying on it, then sell it to person B.
Person B will be out of luck if person A stops paying.
Tmobile really doesn't let you transfer payments of a phone. The way they see it is that it's not your phone till it's paid for.
Trust me on this. A friend got burnt on this and end up with a blacklisted phone for $300
I imagine they won't let you do this until you pay off your current phone.
-Sent from Marino's One-
I Am Marino said:
I imagine they won't let you do this until you pay off your current phone.
-Sent from Marino's One-
Click to expand...
Click to collapse
I certainly think it would be advisable to pay off the phones first, even if TMO allows the practice. It is simply cleaner for all involved.
You pay your eip and other guy pays his. Tmobile doesn't care what phone you are using. For eg..I had an S4 which I bought on eip, but sold it. I'm still paying the eip for that even though I am using the One which I bought for full price. If you buy a phone thru eip, you will pay the $20 for the next 24 months irrespective of you keep, sell, trade or throw your device.
Bottom line T-Mobile doesn't care what phone you use as long as your eip payments are made properly. The only issue happens when you trade and the other guy stops paying his eip. I believe T-Mobile can blacklist that imei. So the answer to your question, the payment you make always goes to the original phone you bought on eip, not the phone your SIM is in. Think about it, if you put your sim in a device which was paid off full, will T-Mobile stop taking the $20 eip from you? No.
Sent from my HTC One using Tapatalk 2
Think of EIP as a credit card (with $0 fee & 0% interest)
You are responsible for what you purchase and what you do with it afterwards is your business. (Trade, sell, etc)
That does not alleviate you from paying off your balance for what you purchased.
An IMEI can be blacklisted if the account goes into canceled status and the balance is not paid; or if the device is reported lost/stolen (this can be done by either Tmo or Assurion)
There is a high risk of getting a blacklisted (or soon to be blacklisted) device when buying on CL or just off a street corner.
Sent from my HTC One using xda app-developers app
xile6 said:
Confusing.
But here is how it works.
Your person A is buying a phone and paying on it, then sell it to person B.
Person B will be out of luck if person A stops paying.
Tmobile really doesn't let you transfer payments of a phone. The way they see it is that it's not your phone till it's paid for.
Trust me on this. A friend got burnt on this and end up with a blacklisted phone for $300
Click to expand...
Click to collapse
I can confirm this post as being correct. I am a tmobile rep.
Tmobile will not transfer or trade eip from one account to another. For any reason.
The money you owe on eip is attached to the account not the phone itself.
Sent from my HTC One using Tapatalk 2
I can confirm they will not transfer an eip under any circumstances. I just had a friend take an assumption of liability on my account. I specifically asked the rep (who spoke very poor English) if this could be done, if not there was no reason to go through. She said yes it could. Well apparently not I called back several times and what ended up happening is my friend ended up with both my lines and no phone, he was not happy . It was a giant mess and they wouldn't even let me keep doing the installment plan, only pay the device off immediately. Thank goodness I was still under the Buyers Remorse period so I just mailed it back, but my friend missed out on a one week old GS4 with the down payment and taxes made. As a good gesture I did take back over the line and termed it out myself.
Simply put if im correct...your balance is your balance and his balance is his balance. If something goes south on your end ...the phone your using at that time is blacklisted and vice versa. EIP just is a extra curveball ib the trading game
Sent from my SGH-M919 using xda premium
EIP clarification
The EIP payment stays on whatever account it was purchased on, regardless of which line or which account it is being used on. The only way to make EIP go away is to pay it off early or ride out all installments. Example: You could buy phone X, make one installment payment, then sell the phone. Person A is now using that phone. You still have 23 installment payments remaining on your account even if person A is using that phone. The smart thing to do would be to take whatever money you made from selling the phone and put it towards your remaining EIP balance. That will free up EIP availability towards your next purchase. You could either do that or simply put that extra money down on a new device. Bottom Line: regardless of who owns the phone or is using it, EIP stays on the account from which it was purchased.
Hope that clears it up. I went round and round with my local store to finally come to this understanding. Thanks!
I bought a phone off someone from Craigslist. The EIP program was new and I had just switched to T-Mobile so I didn't even think of this happening. Needless to say, I'm out money and I have a shiny new coaster instead of a smartphone. All because that person stopped paying their EIP.
thatsprettygay said:
Bottom Line: regardless of who owns the phone or is using it, EIP stays on the account from which it was purchased.
Click to expand...
Click to collapse
THIS. it doesn't matter if the IMEI/ESN is clean at the time of purchase like it is on Sprint/Verizon. the IMEI and really the phone are tied to the original buyer forever. it doesn't matter if he never activated the phone because they scan the IMEI on the box at the time of purchase.
there is no way to transfer ownership of the phone in T-mobiles eyes, ever. I once asked it i could report a phone stolen that i had sold to a guy over 2 years ago and have that IMEI blocked. answer was yes without question.
Be safe buying used phones people. demand a receipt or proof the phone has been paid off in full or walk away. Deals can be too good to be true.
RECENT EDIT TO EXPLAIN SITUATION:
LOL wow guys really?
I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.
When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?
Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.
1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.
2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.
3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.
4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.
5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One
6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time
7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.
8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.
-----------------------EDIT END--------------------------------------------------------------------------------------------------------
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Packer2058 said:
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Click to expand...
Click to collapse
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something.
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Click to collapse
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cdordon said:
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
haha for sure man ... in the end i almost gave up ...it was so draining
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Mr.Mischief said:
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Packer2058 said:
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
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Click to collapse
That's fine and all, but still. What you did was basically unethical and in regards to what you did, you were no better than AT&T, despite their shortcomings.
JazzyCarr0t said:
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exchange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time and sometimes i wouldnt even get HSPA+ speeds let alone LTE speeds ... F**K ATT lol... im one for morality and ethics, but not when ive gotten screwed over by someone or an organization ..
You seem not to understand that the Corporation NEVER, gets screwed. When AT&T does its audit at the end of the year they will just determine that they have to make people pay more.... Like by not honoring 18 month upgrade cycles any longer, next they will add another hundred bucks to premium devices on contract like Verizon. This stuff only screws us in the end.... You should have taken this up with HTC.
Sent from my HTC One using xda premium
Fight the power! Big companies need to bend over once in a while for their customers.
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
I agree with this. It's people with a mentally like the OP is what got us into the recession. Getting stuff and not being responsible for their decisions or actions and getting bailed out somehow.
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Packer2058 said:
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Click to expand...
Click to collapse
Yeah, that's a pretty accurate estimation. I'm on prepaid and I've never purchased a phone from the carrier, so I've never really been able to complain to them.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
That's different. Warranty states it covers any phone you are using.
Sent from my HTC One using xda app-developers app
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Personally why do we give a F about a billion dollar company like AT&T?
I personally screw them by getting the HTC One on a subside price and then porting out without getting ETF. Now that's a whole different story.
F them
Sent from my HTC One using xda premium
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
I find this whole thing odd. I bought an HTC One locally, it was only 3 days out from the purchase date. The camera wouldn't focus at all. I took it to a retail store, they wanted a receipt from where it was purchased, no go. I went to the service center, they said they can exchange it when the 14 days are up. I called up 611, said I bought it locally from a 3rd party, and that the camera was broken. They checked the notes from the service center who verified the problem. They sent me out a new device, not a refurb, without any hassle, even gave me priority shipping for free.
AT&T is getting another $75 over the course of my 5 two year contracts with that new admin fee. They have also pushed upgrades from 18mo to 24mo in the last couple years, which means I pay way more than buying the phone outright. I have no problem with what the OP did, if you are getting fu**ed in the ass, at least fight it, don't sit there and take it and buy into the fear of more fees, they are coming regardless.
side808 said:
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Click to expand...
Click to collapse
He didn't cheat them. The phone has a warranty on it for the first year. Doesn't matter if you are the original purchaser or you bought it used. Lay off the op.
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
EDIT/UPDATE: This was an authorized dealer, not an AT&T corporate store. I honestly did not know they were different - they look exactly the same. Either way, I got a refund, and was allowed to keep the phone even though I canceled service immediately. I went back to T-Mobile as they were always pretty awesome (just the coverage in rural areas is still going to burn).
Have you called anyone at AT&T to verify your suspicion?
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
Click to expand...
Click to collapse
Yea, you got taken to the cleaners on that one.
Your only option of getting out of the contract is to return the device and cancel service before the trial period ends. That means porting out to save your number if you came from T-Mobile with the line.
As far as getting your old device back... well, good luck:cyclops:
Was it unethical by AT&T, yes.
However, you were a bit gullible there, the portion of trading in your phone was a HUGE red flag:silly:
You never get an AT&T device subsidized without ending up in contract, period.
The point made about even exchange is simply mute.. When taking advantage of the trade in, you only get trade in value, not the $600+ MSRP. And the trade in value 'may' have cancelled out the AT&T branded device, however, you still got taken to the cleaners on this deal.
The sales people in stores get paid by signing up people to contracts. I don't think it was At&t as a whole that screwed you but that particular salesperson F'd you good to get paid.
Just check your paperwork and make sure you didn't sign anything showing a contract. Your best bet is to raise holy hell in the store with the manager and single out this salesperson. If that doesn't work move on to corporate. Good luck.
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
Sent from my HTC One using xda premium
CraigP17 said:
You didn't get swindled. If they gave you a device at a
The only thing I signed was a touchpad thing asking permission to port my number. The guy said they waved my activation fee because I brought my own phone.
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Click to collapse
Now you say you were animate about bot signing up for a contract. Does that mean you informed the sales rep that you weren't interested in a contract? If so then yes, the sales rep screwed you hard for not explaining that you would be entering a 2 year agreement if you traded for the black one.
However, you should have asked more questions about the deal to get a better understanding. But it does sound like the guy was trying to get you on a contract without you knowing, seeing that he tricked you into it by offering a simple color change.
If this was less than 14 days ago go into the store and raise hell on earth, you will garuanteed be able to return the phone. As for getting your old phone back, I'm sure you signed something about it saying all trade ins are final. If it's been over 14 days....good luck. Trying to return a phone after that to AT&T is near impossible..good luck!
Sent from my HTC One using xda app-developers app
Jeez , at worst you could have sold your tmobile one for like $450 and bought the black one on contract for $199 like normal.
ATT def screwed you on this one.
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ADAMANT at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
Click to expand...
Click to collapse
Fixed
CraigP17 said:
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
This! You messed up... Just think. Why would they do that?
Sent from my HTC One using xda premium
The Project said:
This! You messed up... Just think. Why would they do that?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
The Project said:
This! You messed up... Just think. Why would they do that?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
psufan5 said:
Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
Click to expand...
Click to collapse
Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
Sent from my HTC One using xda premium
The Project said:
Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
psufan5 said:
I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
Click to expand...
Click to collapse
You are assuming he was fired. You think he did something wrong, he really didn't. They just want you to feel like a big boy that didn't get tricked bye
Sent from my HTC One using xda premium
psufan5 said:
The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
Click to expand...
Click to collapse
Are you saying that even after them admitting guilt, you still ended up with a 2 year contract?
There's a sucker born every minute. OP deserves what he got.
bloodrain954 said:
There's a sucker born every minute. OP deserves what he got.
Click to expand...
Click to collapse
Deserved what I got? Are you retarded?!
psufan5 said:
Deserved what I got? Are you retarded?!
Click to expand...
Click to collapse
Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
megamaster2 said:
Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
Click to expand...
Click to collapse
Pro-tip: OP might be lying
Sent from my HTC One using xda premium
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
smknutson said:
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
Click to expand...
Click to collapse
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
You could exchange it if he wants a different device, but if exchanging for another m8, they will probably treat it was a warranty issue.
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Crimson Ghoul said:
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Click to expand...
Click to collapse
Was your M8 purchased through ATT next? and they let u exchange?
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I bought my M8 at the full retail price.
I exchanged an m8 in a store that I had ordered through their website. The phone was bought through Next and I exchanged it on the 14th day. Whoever said they wouldn't exchange it for another m8 is wrong. If he is within his 14 days they will exchange it for another m8 or even a different device. After that they treat it as a warranty issue.
As a matter of fact, if you are within your 14 days and try to get a warranty exchange they won't allow you. They will tell you you are within your 14 days and should exchange the device.
How do I know this? With my m7 I ordered a 64gb in store.. It was defective.. Stores were not stocking the 64gb, only the 32.. I called to exchange it and they told me since I bought it in a store I had to exchange it in a store.. But no stores had any 64gb.. It was a hellish ordeal.. I had got fed up and tried to get the warranty department to give me a warranty exchange.. They did not allow me to... They said I was still within my 14 days. So if you're within your 14 days they won't even let you get a warranty exchange.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I purchased two S5s through Next, and it was the standard $35 restocking fee to exchange to the m8.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
Within the 14 day BRE period, all warranty exchanges can be done in store. You don't have to pay a restocking fee, due to the fact there's something wrong with your dad's phone. You don't even really need to bring the original box, though it's recommended.
They might direct you to the warranty center, but should only do so if they are out of stock or you return/exchange outside of the 14 day window.
Get in there right away just to be sure.
They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)
Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.
Now unless they changed the policy since then idk
Sent from my SAMSUNG-SM-G900A using Tapatalk
factory defect == restocking fee waived
swapping "just because" == restocking fee.
i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
You can exchange device at the store.....no fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.
Sent from my HTC One_M8 using XDA Premium 4 mobile app