Has anyone seen any issues with the one not receiving phone calls or text messages or stops receiving while on LTE? Also sending duplicate texts. Already cleared cache...factory reset the device and finally T-Mo deemed the set had a hardware issue and sent a replacement one. Same issues. When I turn the LTE radio off all my issues seem to disappear. Its crazy....noticed it started about 3-4 weeks ago. I didn't start tracking it until then. Its possible that the ROM is jacked but on two different handsets? Has anyone seen this issue in the Oklahoma area?
Sent from my Nexus 7 using Tapatalk
Honestly, ive been having the same issue lately. And it happened occasionally with 4.2, but now with 4.3, it has gotten worse, occurring almost daily. I haven't received a replacement device though, because I'm just going to switch to a nexus 5 soon. Tired of the stupid purple camera tint with HTC doing nothing about it except a bogus software update that would "fix" it.
I live in Southern California, btw.
Sent from my Nexus 7 using Tapatalk 4
I live in Galveston and happened to me today. Receiving Messages and phone calls wouldn't go through, and I had to restart the phone and then everything came through... I am rooted and running Mike 31. Something. I want to blame it but I guess is doing it on stock phones too? I might go back to the store and see what they do for me. And can't blame tmobile itself because my sisters iPhone 5 its just fine. So must be the device.
Sent from my HTC One using XDA Premium 4 mobile app
Actually since tmobile doesnt have voice over lte it's going to drop down to 4g whenever you take a phone call. It has always been this way with lte. If you're in a bad 4g area then I assume voice isn't going to work.
However the issue I've been having since 4.3 update is when I'm on wifi my phone won't receive text messages until I get off wifi.
Has something to do withWiFi calling?
Sent from my HTC One using Tapatalk 4
At least I am not going crazy. Has anyone called Tmo and complained about it? I have been for almost a month now and am getting no where
Sent from my Nexus 7 using Tapatalk
Have you considered that it may be an issue with your APN settings?
Try the settings mentioned here:
http://forum.xda-developers.com/showthread.php?t=2481533
I have the exact same issue on my european HTC One (Vodafone).
As soon as I disable LTE, all phone functionalities are fine.
The signal bar also raises from 2 to 3/4.
This issue is affecting calls as well as SMS. Interesting enough:
When LTE is active and I am "not reachable", I can go into settings -> call -> call forwarding.
As soon as the device is checking the network, I get 4 bars and all missed calls and SMS come through.
I did find the following thread, which helped me to identify the issue:
andromods(dot)com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
So this seems to be not only related to the HTC One, but the One X also. (Same LTE Radio??)
I will check with Vodafone, if there will be a replacement, as I am almost unable to use the phone..
Hope this helps!?
---------- Post added at 12:25 PM ---------- Previous post was at 12:17 PM ----------
In addition: I never had this issue with Android 4.2.2 (stock ROM), but since 4.3 (stock, version 3.63.161.6, HTC sense 5.5, SDK 5.65, baseband 4a.21.3263.04_10.38m.1157.04l, kernel 3.4.10-g6ac477c) I seem to have this problem..
---------- Post added at 12:47 PM ---------- Previous post was at 12:25 PM ----------
I'm just off the phone with HTC support.
They did raise a ticket, however, it is unlikely that this issue will be resolved in 4.3.
They did ask me to wait for 4.4, which is due by the end of January 2014 (rough estimate, as per the service agent).
Guess we all have to wait then, or to use a different ROM..
I've also been having this problem. But I believe my wife has as well with her S4, and it's become more frequent since she got 4.3 about a week ago. I wonder what's going on?
In a related issue T-mobile is starting to use the Metro PCS spectrum to improve our service
http://allthingsd.com/20131206/t-mo...-lte-network-speeds/?reflink=ATD_yahoo_ticker
Has anyone heard anything else regarding these issues? Seems to be getting worse for me. I'm in the South Florida area.
Have you called T-Mobile and reported your issues? Most times it's a problem on there end
Sent from my HTC One using XDA Premium 4 mobile app
Yea I did. They're looking into it. We'll see where it goes.
It's bad 4g reception from carrier, Samsung s4,iPhone 5,5s has same issue with some of carriers in some country's. I'm using iPhone 5 s and htc one and i have same issue on both phones. So just turn of 4g and enjoy your phone. you do not need that kind speed on mobile phone yet.
updates?
i have the same issue on my htc one and im on att. it sounds like and issue with the firmware/os. im running 4.3 and when i bought it it was running 4.2 and i didnt experience the lte issues. im currently putting the phone in gsm mode to get it to work. but does upgrading to 4.4 fix the issue?
slacker247 said:
i have the same issue on my htc one and im on att. it sounds like and issue with the firmware/os. im running 4.3 and when i bought it it was running 4.2 and i didnt experience the lte issues. im currently putting the phone in gsm mode to get it to work. but does upgrading to 4.4 fix the issue?
Click to expand...
Click to collapse
I'm having the same problem as well, I'm through virgin and currently running 4.4.2, seems like the update didn't work.
some updates: I've done the update to 4.4 and it didnt fix anything. from what ive found on the net people are saying that they have issues with the sim card being bad or that the phone is unlocked and att is blocking it access to the 3g/4g networks. i havent been able to verify either of these two but thats what ibe found out.
Related
Ok I know this my fault in doing this but I just wanna know how to fix this. (If there's a way to fix).
So the other day I was poking around and I made the stupid mistake of flashing one of those oversea roms that's non-cdma. Since then I've restored a working rom and several others trying to get my 4g back up and working w/ no luck. I've called verizon thinking maybe they could reformat it for me or do something to reset my connection. That didn't work. I couldn't tell them the obvious so they weren't much help.
They are sending me a new sim card but I just tried my friends 4g lte sim card in my phone and that didn't work either. I'm pretty sure the one being sent wont fix my problem.
I'm stumped on what to do at this point. I've went into diagnostic mode (##778) but I'm completely lost as to what I'm looking for that controls my connection to 4g.
If anyone has anything they might be able to offer me as to help my situation I would be so greatful. This phone on 3g sucks really bad.
Sent from my HTC6435LVW using xda app-developers app
I'm not sure if this will work but you can try using this app: https://play.google.com/store/apps/details?id=net.andirc.lteonfoff
Then set your preferred network type to CDMA/EvDo/GSM/WCDMA/LTE auto
At this point there's really no way your radio could have been touched. The only way we can even flash a radio right now is through an RUU and I'm pretty sure you can't flash the wrong RUU. The problem is most likely either a software issue somewhere, or perhaps something on verizon's end that got messed up.
What rom are you running? There is an option in viper rom to access HTC's "hidden" menu which has a "select network type" dropdown. I'm thinking that may be what got messed up. I know there's a number you can dial to access said menu on other roms, but I have no idea what the number is.
If you are on viper go into venom tweaks -> misc -> phone info to find that dropdown. If you aren't on viper it may be worth it to flash it and see if that does the trick. I don't know what else to suggest. I would start there.
EDIT: didn't see the post above me but that app brings you to the menu I'm talking about. Not sure if it will work on the DNA though. Also, I have a buddy that was messing around a bunch with his phone and was having the same symptoms and he said he had to RUU and it was fixed.
So I'd say first, try to get to that menu^^^ either with that app or through viperRom, and if that doesn't work flash the RUU
I would flash dsb's stock kernel boot.img and modules package.
Hey I just wanted to say I fell into the same issue. I wanted to try it and flashed the global Rom and wasnt getting anywhere with it :banghead: I RUU'd back and never had 4g again, even after countless attempts and apps and mods... I got a CLNR from VZW and its been going good. I either blame my stupidity or the fault of the phone since I was having issues with the SIM card not being read at random times. Hope this helps.
Sent from my HTC6435LVW using Tapatalk 2
I know this might sound stupid but are you sure the last ROM you flashed has the "4G" icon in the drawables folder lol. It might actually be running 4G but only showing 3G. Have you actually noticed a loss of coverage and speed? You might also want to turn off your 3G functionality and see what happens
Sorry if this sounds ignorant, I'm from Australia and we have only just released 4G and it is not that much better yet until it is covering the population
Hey just to comment on this regardless if it was directed to me or not. When I was going through this problem with no 4g I reverted back to original RUU... So at that time it was a stock image. I even went as far as flashing the stock/rooted flashable obtained through here. Still no good. Speed test results came back with evdo rev 0 speed of approx. 1.3mbps down and approx .60kbps upload all the time.. I even switched the SIM into another DNA and got 4g... This was definately device issue... Hard to say if it was due to my curiosity or device was a defect with the SIM card no reading st various times.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Hey just to comment on this regardless if it was directed to me or not. When I was going through this problem with no 4g I reverted back to original RUU... So at that time it was a stock image. I even went as far as flashing the stock/rooted flashable obtained through here. Still no good. Speed test results came back with evdo rev 0 speed of approx. 1.3mbps down and approx .60kbps upload all the time.. I even switched the SIM into another DNA and got 4g... This was definately device issue... Hard to say if it was due to my curiosity or device was a defect with the SIM card no reading st various times.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
So how did you get 4G working? I fell into this issue yesterday. I lost 4G altogether. I was able at one point to switch it over to LTE only, but since yesterday afternoon, I haven't been able to at all. I'm currently stuck on 4G and every time I switch it to LTE only, it just gives me an X with the signal bars. I've had 4G in 100% of my area, but I cannot get it to swap back.
I'm getting so frustrated. I tried my SIM in my Nexus, and it, of course, connected to 4G fine.
Do you mean your stuck in 3g? If so the only way I was able to get this to work was go through troubleshooting with VZW and get a replacement device and claim it was defective.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Do you mean your stuck in 3g? If so the only way I was able to get this to work was go through troubleshooting with VZW and get a replacement device and claim it was defective.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Yep. I'm completely stuck in 3G. I cannot get it to switch out of 3G at all. The only thing I haven't tried is a brand new SIM card. :/
Are you using *#*#4636#*#* or an app to change to LTE only? I would suggest to change it to the correct one that is mentioned from someone else a couple of posts up.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Are you using *#*#4636#*#* or an app to change to LTE only? I would suggest to change it to the correct one that is mentioned from someone else a couple of posts up.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I was using that app the user posted for the Thunderbolt. It accesses the same hidden menu. I've been switching it via that app, and it will not connect to 4G at all. Right now it's just sitting there with full bars but no 3G or 4G symbol.
---------- Post added at 11:28 AM ---------- Previous post was at 10:30 AM ----------
Shamrock13 said:
I was using that app the user posted for the Thunderbolt. It accesses the same hidden menu. I've been switching it via that app, and it will not connect to 4G at all. Right now it's just sitting there with full bars but no 3G or 4G symbol.
Click to expand...
Click to collapse
Yep. It just stays on 3G. I've taken the SIM out multiple times. I've restarted the phone at least 20 times within the past 1.5 days. I have changed the radio settings. I cannot get it to go to 4G at all. :l
I swapped the SIM to the Nexus to test it and see if I have 4G, and I definitely do. I checked the VZW site to see if it pulled up the Nexus. It did. When I swapped the SIM back to the DNA, it still shows the Nexus. This was yesterday at probably 5 PM when I tried the switch.. :l
I would get the phone relocked, RUU'd back to factory and ask for a replacement. Mention that its not the SIM card because you already replaced it. Ask for a replacement.
Source: I work for tech @ big red.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
I would get the phone relocked, RUU'd back to factory and ask for a replacement. Mention that its not the SIM card because you already replaced it. Ask for a replacement.
Source: I work for tech @ big red.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Sounds good. I'm on an employee account so it should be pretty smooth with their tech support. Also, the only problem I currently am having is the fact that I have the Employee Edition of the DNA so I don't know if they're going to send me another red one since they've been out of stock with that one since like the second day it was available. I'll call them in a little bit here. I'm trying to back up everything before I RUU and what not.
I hope there is a thread somewhere for me to follow step by step. Question! Do you know if relocking it takes off that Tampered logo?
yeam same thing. at first they told me they didnt have any employee edition replacements. I would ask them or wait until they have one because my replacement has a red back w/o a serial number. :what:
Sent from 1 of Many Android Devices
---------- Post added at 12:27 AM ---------- Previous post was at 12:25 AM ----------
it doesnt take off tampered... you have to RUU back to factory ... there is a ruu through one of the forum topis under development for the dna
Sent from 1 of Many Android Devices
kraziekc said:
yeam same thing. at first they told me they didnt have any employee edition replacements. I would ask them or wait until they have one because my replacement has a red back w/o a serial number. :what:
Sent from 1 of Many Android Devices
---------- Post added at 12:27 AM ---------- Previous post was at 12:25 AM ----------
it doesnt take off tampered... you have to RUU back to factory ... there is a ruu through one of the forum topis under development for the dna
Sent from 1 of Many Android Devices
Click to expand...
Click to collapse
Ugh.. Fantastic. Did they offer you a different phone in return? I might just switch over to the Note 2 or 8x EE if that's the case. :/*
Do I follow this? I don't understand how to load that RUU then.
Well, I did it finally. I RUU'd the device, and it's still stuck in 3G. I cannot get it out of there. So I'm going to call them tomorrow and see what they can do for me.
Do you know if they'll offer me the same device or a different one?
Hey, well if you have the employee edition. U will need to send the employee phone along with the wireless charger if you went with regular DNA with the black back..cost difference...unless you get the droid DNA employee edition replacement.
Now as far as the option to get a different
Phone... Probably the junk razr m or windows 8x. . I wouldn't count on anything besides this as the option though.
Sent from my HTC6435LVW using Tapatalk 2
kraziekc said:
Hey, well if you have the employee edition. U will need to send the employee phone along with the wireless charger if you went with regular DNA with the black back..cost difference...unless you get the droid DNA employee edition replacement.
Now as far as the option to get a different
Phone... Probably the junk razr m or windows 8x. . I wouldn't count on anything besides this as the option though.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Really? I was hoping they would say the Note 2, and I would be happy. Then again, I really want to try that 8X though with Nokia and Verizon going to announce a new phone soon, I'd be better to hold off I think..
Anyway, I'm going to see what they can do for me when I give them a call. While I like this phone, I just hate that I can't make it 100% stock AOSP, and the battery life is so mediocre.
We'll see what happens. >_<
When I was having the issue I was hoping for Note 2 as well...
Goodluck. Let me know how it goes...
Sent from my HTC6435LVW using Tapatalk 2
So recently my phone has been acting strange. When I try to make a phone call I get no dial tone then the call ends. But sometimes it goes through. Sometimes the signal bars will drop and then I'll get the no service icon. Then again other times the signal will drop then switch to E and the call will go through.
I've tried multiple radios and builds, and now I'm back on stock hoping AT&T will get me a new phone.
Any ideas or suggestions concerning the issue or trying to convince AT&T I didn't mess with the phone?
Sent from my HTC One X+ using xda app-developers app
So after trying to get my issue fixed at an on site corporate ATT, I could not replicate my issue because they probably have a cell booster in the building haha. So they gave me a new SIM card which did jack.
A couple days later, I contacted support online which did some troubleshooting with me. Then I was asked about warranty... I told the truth: unlocked, rooted, custom Rom, stock, unrooted, relocked.
Apparently this was not an issue. As long as there was no screen damage and the water marker was good, they said I was covered, which surprised me but maybe I'm just under informed.
So they sent me a new HOX+ and I sent my old one back to them. Now my issue is completely resolved, for now... I've heard many go through the same back and forth with these devices
Sent from my HTC One X+ using xda app-developers app
Wow, they did nothing about the rooting mess! I'm impressed.
Sent from my HTC One X+ using Tapatalk 4 Beta
sixcarnage said:
Wow, they did nothing about the rooting mess! I'm impressed.
Sent from my HTC One X+ using Tapatalk 4 Beta
Click to expand...
Click to collapse
Well I guess I just sent the phone back Monday, so maybe they'll try to screw me. ha
amccue said:
Well I guess I just sent the phone back Monday, so maybe they'll try to screw me. ha
Click to expand...
Click to collapse
Or may be finally they woke up....
In India at least we can do whatever we want to do with our devices (software wise)... and warranty is still covered . And technically it should!
amccue said:
So recently my phone has been acting strange. When I try to make a phone call I get no dial tone then the call ends. But sometimes it goes through. Sometimes the signal bars will drop and then I'll get the no service icon. Then again other times the signal will drop then switch to E and the call will go through.
I've tried multiple radios and builds, and now I'm back on stock hoping AT&T will get me a new phone.
Any ideas or suggestions concerning the issue or trying to convince AT&T I didn't mess with the phone?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
A little late to this, but I am having the same issue in southern US. Made a thread about it, but no responses. I never found your thread because I was looking to specific I suppose. I determined that the HSPA antenna actually failed on my phone. You can have full LTE signal then when you make a call you get one bar of EDGE
This makes my FOURTH AT&T HOX+. First one had a loose speaker that buzzed. Second had a radio issue that caused random static and interference during calls. Third one has this problem. Let's hope fourth is a winner. Gah, I used to love HTC, but four of the same phones with manufacturing defects?
It looks like after the latest update I no longer get text messages while on wifi.
Im on the new update and my text over WiFi still works
Sent from my HTC One using XDA Premium 4 mobile app
well I just kinda realized that when I have wifi calling on it turns off the phone so phone goes over wifi however I can't remember if texting was going over wifi with wifi calling enabled ?
Do you have wifi calling on ? If not can you send and receive with it on ?
I posted on another post the following:
"Has anyone seen any issues with the one not receiving phone calls or text messages or stops receiving while on LTE? Also sending duplicate texts. Already cleared cache...factory reset the device and finally T-Mo deemed the set had a hardware issue and sent a replacement one. Same issues. When I turn the LTE radio off all my issues seem to disappear. Its crazy....noticed it started about 3-4 weeks ago. I didn't start tracking it until then. Its possible that the ROM is jacked but on two different handsets? Has anyone seen this issue in the Oklahoma area?"
I can tell you this.....I have had several emails from HTC and T-Mo about this issue going back a month. Noticed the issue when the 4.3 upgrade came across. Other users reported even when rooted and with other MODS installed the issue remains. After about a month of this craziness I have come up with the idea its the ROM/Radio update thats causing the issue. So Any MOD taken from the 4.3 upgrade will probably have this issue. Unless someone else comes up with any other ideas that may have caused the issue. Also I believe the issue its not just while on WIFI as it does it sometimes while I am at work. What helped to resolve this issue was turning off the LTE radio but still the issue occurred albeit less often. Sorry for the bad news. They only way to fix this issue is by *****ing at T-Mo and HTC about it. We get enough people to complain then maybe they will find the issue and fix it.
http://forum.xda-developers.com/showthread.php?t=2534269
---------- Post added at 02:37 PM ---------- Previous post was at 02:34 PM ----------
This AM received the following email:
Dear XXXXXXXXXXXXXXXXXXXX,
Thank you for taking the time to contact the HTC Technical Support.
We are aware the issues that you are having with your HTC phone; however we are still working in order to provide the steps to solve this situation.
I apologize for any inconvenience this may cause XXXXXXXXXXXXXXXX, and I thank you for your patience and cooperation while we help you resolve this issue.
Have a great weekend!
So I guess they know there is an issue
It must be a hit or miss issue. Ive got LTE radio on, and my text and MMS over wifi works just fine.
blackangst said:
It must be a hit or miss issue. Ive got LTE radio on, and my text and MMS over wifi works just fine.
Click to expand...
Click to collapse
Do you have wifi calling on when you have wifi on while you have text and MMS working as well ?
holmesnmanny said:
Do you have wifi calling on when you have wifi on while you have text and MMS working as well ?
Click to expand...
Click to collapse
Yes.
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
pimpinonline said:
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
Click to expand...
Click to collapse
Samsung just rolled out a new update for T-Mobile S5 variant. This update should fix the issues you're having. Here is the link to it: http://www.sammobile.com/firmwares/3/?download=29848
I definitely am..same problem. I am using an unlocked t mobile s5 on att so I think I'm going to put together a flash able att modem and flash it
Sent from my SM-G900T using XDA Premium 4 mobile app
@Skyrocket2
Well, that was very timely. I'm glad they released a fix the same day I decided to ask for help. I appreciate the link, and I'll install it and see how it works out. Cheers.
The update killed a lot of people's data speeds. I made a ticket with t-mobile techs. I suggest anyone else with bad data speeds after the new update do the same.
Sent from my SM-G900T using Tapatalk
Charlie Brown said:
The update killed a lot of people's data speeds. I made a ticket with t-mobile techs. I suggest anyone else with bad data speeds after the new update do the same.
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
Yep. Mine is down to 1 now. I have several tickets already open with them. This phone has been nothing but trouble.
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
DOMINANDROID82 said:
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Is this a confirmed fix for everyone? I'm getting really annoyed this keeps happening.
DOMINANDROID82 said:
I had the same issue. went to the T-Mobile store and they told me it was a problem with the isis sim card. They replaced it with a non isis sim and all is good now.
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im using isis sim here without any problem.
I'm still having problems with this... I'm rooted. If I go to T-Mobile will they just replace the SIM or will they be checking my phone?
Sent from my SM-G900T using Tapatalk
gr0wlithee said:
I'm still having problems with this... I'm rooted. If I go to T-Mobile will they just replace the SIM or will they be checking my phone?
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
From what I know T-Mobile doesn't care if your phone is rooted because you're not doing any warranty service. If that was the case they will probably tell you that its voided.. I have seen a few that root their own phones at their job so I doubt it'll be a problem. But I guess every T-Mobile store isn't the same..
Sent from my SM-G900T using XDA Premium 4 mobile app
pimpinonline said:
My wife and I both have brand new Galaxy S5s, and we both intermittently experience this problem. One of us will send a text message to the other, the text will show as being sent, but the other person doesn't receive it. If the person set to receive the message reboots their phone, the message comes through (as well as any other "pending" messages), and normal phone use continues for a few days until this issue returns. Rebooting seems to always fix the issue temporarily.
This of course is not limited to just communication between our phones, but I was using that as an example. Often times, I'll reboot my phone, and realize I have 3 new text messages, and 2 voicemails from yesterday. Very frustrating.
Phone calls are also affected. When these symptoms are present, phone calls cannot be placed or received until the phone is rebooted. Incoming calls go directly to voicemail.
The worst part of it is, there is no easy way to tell our phones are not connected to the network. The reception status shows good connectivity. Most of the time we're connected to wifi, so email and browsing the internet still work.
I'm just wondering if other people are experiencing this, or have any suggestions of some things we can try. Thanks for the help.
Click to expand...
Click to collapse
Yes this is the exact problem I had with last GS5. Tmobile replaced it and I still have this problem with the new GS5. The tried to tell me it was just how the old GS5 settings were set. They had me do Factory reset many times, it never helped. Now with the replacement GS5 the exact same problem. Like you everything looks great on the display. I would just get calls on my home line wanting to know why I never answer my mobile phone. The only thing that helps me is a restart but it is only temporary. Do you know if they have released a fix for this problem?
Larry2148 said:
Yes this is the exact problem I had with last GS5. Tmobile replaced it and I still have this problem with the new GS5. The tried to tell me it was just how the old GS5 settings were set. They had me do Factory reset many times, it never helped. Now with the replacement GS5 the exact same problem. Like you everything looks great on the display. I would just get calls on my home line wanting to know why I never answer my mobile phone. The only thing that helps me is a restart but it is only temporary. Do you know if they have released a fix for this problem?
Click to expand...
Click to collapse
Since upgrading the latest firmware, we have not experienced the problems again. We've been having good service since then. I would definitely suggest you get the latest firmware.
guys, i have the latest firmware and the same problem... any solution or fix?
krntehknik303 said:
From what I know T-Mobile doesn't care if your phone is rooted because you're not doing any warranty service. If that was the case they will probably tell you that its voided.. I have seen a few that root their own phones at their job so I doubt it'll be a problem. But I guess every T-Mobile store isn't the same..
Sent from my SM-G900T using XDA Premium 4 mobile app
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Click to collapse
The only thing it seems the tmobile employees know how to do is a factory reset .. That is their solution for about everything . Like the other guy said they dont handle warranty . That is for your samsung warranty when knox is tripped . If you have handset protection nothing voids it from what i have seen . I think tmobile would rather replace a rooted phone than one with a cracked screen .
---------- Post added at 09:22 PM ---------- Previous post was at 09:20 PM ----------
Jtrain88 said:
I definitely am..same problem. I am using an unlocked t mobile s5 on att so I think I'm going to put together a flash able att modem and flash it
Sent from my SM-G900T using XDA Premium 4 mobile app
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Click to collapse
If you put that modem together can you link me it ? Could come in handy in the future. Thanks
I notice the problem occurs when switching to lte from 4 auto mode. Seems lte is giving these problems. Switch to wcdma only mode and the problem will be gone. No lte tho... I will update to latest fw and see if it solves my problem
Sent from my SM-G900T using XDA Free mobile app
Samsung S5 network connectivity loss
I have a brand new S5 as well and experience exactly the same problems described, and my friends also have Samsung phones and tablets that give the same network connectivity problem.
Delete
Hi,
I just wanted to put this out there if any of you guys like me relies on the T-mobile LTE Cellspot to get a good signal and data in your house. On 5.1.1 it worked like a dream, with speeds up to 60 mps download. As soon as I installed the update I'd no-longer get LTE using the cellspot. The LTE light stopped blinking (it should always blink when your getting LTE on your phone), and the 3G/4G light started blinking and all I could get was 4G with 10-12 mps download and I'd loose signal all together a lot. Witch never ever happened before the update. So I did all the usual things. I did a factory reset on my phone . I did a reset on my cellspot. I called Tmobile the first time and the guy basically said 6.0 is buggy and you'll just have to wait until LG issues another update to fix this bug. He offered me LG's phone number I said forget it and hung up. I thought about it a bit then called back. This guy just immediately issued me a replacement device, witch they sent overnight. I got it in the mail yesterday and when I set it up it was still on Android 5.1.1 and works perfectly again. I'm scared to update it again. I was just wondering if anyone else on here has a V10 and uses an LTE Cellspot and has updated to 6.0 and had any of these issues? If so please let me know. If your still on 5.1.1 and rely on a cellspot then beware of updating to 6.0.
thanks.
knotrkr said:
Hi,
I just wanted to put this out there if any of you guys like me relies on the T-mobile LTE Cellspot to get a good signal and data in your house. On 5.1.1 it worked like a dream, with speeds up to 60 mps download. As soon as I installed the update I'd no-longer get LTE using the cellspot. The LTE light stopped blinking (it should always blink when your getting LTE on your phone), and the 3G/4G light started blinking and all I could get was 4G with 10-12 mps download and I'd loose signal all together a lot. Witch never ever happened before the update. So I did all the usual things. I did a factory reset on my phone . I did a reset on my cellspot. I called Tmobile the first time and the guy basically said 6.0 is buggy and you'll just have to wait until LG issues another update to fix this bug. He offered me LG's phone number I said forget it and hung up. I thought about it a bit then called back. This guy just immediately issued me a replacement device, witch they sent overnight. I got it in the mail yesterday and when I set it up it was still on Android 5.1.1 and works perfectly again. I'm scared to update it again. I was just wondering if anyone else on here has a V10 and uses an LTE Cellspot and has updated to 6.0 and had any of these issues? If so please let me know. If your still on 5.1.1 and rely on a cellspot then beware of updating to 6.0.
thanks.
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Click to collapse
My wife's G4 on MM 6.0 works fine and gets 4G LTE on our cell spot when she takes her phone down in the basement. I haven't had a chance tl update my V10 cause I have been on the road.
Sent from my wickedly awesome LG V10 using my fingers. Duh!!!
Ok thanks, please let me know when you do.
Sent from my LG-H901 using XDA-Developers mobile app
I am in the same situation. I traded in my TMO wifi router for the LTE Cell tower. Great addition since we had 4 phones and 2 tablets that were all on wifi prior to. Once I updated my V10 (via LG Bridge) I immediately noticed a difference in signal strength. Prior to, I had full bars of LTE coverage anywhere in the house. After the update, I regularly see the spinning circle (searching for signal) above my signal bars, and even out in public, my signal strength has dropped. I was going to be patient and see if another update followed soon. If not, I might root and start testing other roms and kernels.
#YouAreNotAlone
Unfortunately if you took the mm update there is no root yet... You're stuck waiting.
Here's hoping for a root breakthrough!
Sent from my pretty nifty brand new LG V10
BigSil said:
I am in the same situation. I traded in my TMO wifi router for the LTE Cell tower. Great addition since we had 4 phones and 2 tablets that were all on wifi prior to. Once I updated my V10 (via LG Bridge) I immediately noticed a difference in signal strength. Prior to, I had full bars of LTE coverage anywhere in the house. After the update, I regularly see the spinning circle (searching for signal) above my signal bars, and even out in public, my signal strength has dropped. I was going to be patient and see if another update followed soon. If not, I might root and start testing other roms and kernels.
#YouAreNotAlone
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Thanks for the info guys. I got lucky and Tmobile sent me a new V10 with Lollipop still on it so it's working great again. I noticed that that MM update isn't available anymore, the few times I checked anyhow, I called Tmobile, and I don't know if the guy was full of it or not but he said they pulled the 6.0 update and are working on putting out a 6.01 update that works better. But if you hurry and call Tmobile they may send you a new phone that's still on Lolipop like they did for me. Let me know if an new update comes out that works with CELLSPOT otherwise I'll wait for root. Thanks for the feedback though I really appreciate it.
Sent from my LG-H901 using XDA-Developers mobile app
knotrkr said:
Thanks for the info guys. I got lucky and Tmobile sent me a new V10 with Lollipop still on it so it's working great again. I noticed that that MM update isn't available anymore, the few times I checked anyhow, I called Tmobile, and I don't know if the guy was full of it or not but he said they pulled the 6.0 update and are working on putting out a 6.01 update that works better. But if you hurry and call Tmobile they may send you a new phone that's still on Lolipop like they did for me. Let me know if an new update comes out that works with CELLSPOT otherwise I'll wait for root. Thanks for the feedback though I really appreciate it.
Sent from my LG-H901 using XDA-Developers mobile app
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Click to collapse
According to the Marshmallow update page for T-Mobile devices as well as the support page for the V10, they have not pulled the update nor is there any mention of them doing pulling it so the dude who told you they did us full of, well you know what. Never believe anything the customer service person on the phone says because 9 times out of 10, you will know more then them, and they are clueless most of the time.
Sent from my wickedly awesome LG V10 using my fingers. Duh!!!
yea your right buddy.. they just sent me another OTA to update for MM. I figured out a way so it would stop bugging me about it. I'm not upgrading again until a new update comes out that I'm sure works with my cellspot. the only thing I miss about MM is the new Google Now... that is really slick. I wish there was a way to get that without updating from lolipop
Ok, T-Mobile is aware of this issue and are currently working on 6.0.1 to fix the problem, I don't know how long, but I was lucky enough to get a replacement phone with Lolipop, and I'm not updating it until the 6.0.1 is out and somebody successfully did it and it works, until then I'll stay on lollipop, all I really miss is Google now on tap.
Sent from my LG-H901 using XDA-Developers mobile app
Ok, I just got off the phone, with both Tmobile and LG, I can confirm they are working hard on a 6.0.1 update for the V10, they claim all bugs will be fixed with this update, thank goodness I got back to Lolipop. But they are working on this update to come out in a month maybe 2, both people at LG and Tmobile said. So good news.
Sent from my LG-H901 using XDA-Developers mobile app
knotrkr said:
yea your right buddy.. they just sent me another OTA to update for MM. I figured out a way so it would stop bugging me about it. I'm not upgrading again until a new update comes out that I'm sure works with my cellspot. the only thing I miss about MM is the new Google Now... that is really slick. I wish there was a way to get that without updating from lolipop
Click to expand...
Click to collapse
Care to share how you got rid of the annoying update notification?! It's basically telling me to update to a buggy unrooted MM when I like my v4a too much! I haven't figured out what app to freeze or hide the notification yet..
Thanks in advance!
joesee said:
Care to share how you got rid of the annoying update notification?! It's basically telling me to update to a buggy unrooted MM when I like my v4a too much! I haven't figured out what app to freeze or hide the notification yet..
Thanks in advance!
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Click to collapse
I'm not 100% certain on this, but I believe that freezing the update center Will Stop the MM upgrade because I tried that & it seems to have have been the cause of the notification disappearing. I had to restart my phone after freezing it to make the notification go away, but it did go away without my hiding the notification for Google play services. I hope this is able to help you
Saw that they finally have root for MM but I do rely on the T-Mobile cellspot at work. Also you guys mentioned that you random signal lost while out and about. I'm not gonna take the chance to update my phone. Will wait and see what v6.0.1 brings. Otherwise, I'm content with lollipop, does all I need it to. I used Siraltus's methods to disable the OTA notification.
Sent from my LG-H901 using Tapatalk
opps
joesee said:
Care to share how you got rid of the annoying update notification?! It's basically telling me to update to a buggy unrooted MM when I like my v4a too much! I haven't figured out what app to freeze or hide the notification yet..
Thanks in advance!
Click to expand...
Click to collapse
Sorry I haven't looked at this thread in awhile. I got rid of the notification by going to. Settings >General >apps>all> then scroll down to the update center and just hit disable. That stopped it for me. Let me know if that worked for you as well.
Any News on this?
I went into my local tmobile store, they claimed that LG has notified them on the mistake on the 6.0 update and that they are working on a fix. My wife and I have the V10's and are tired of the network drops.... getting old. worked fine on lollipop. I guess it's a waiting game now, since there are no publications on this issue. every time I call customer support, they have no idea that this is a problem.
cobaltssdriver said:
Any News on this?
I went into my local tmobile store, they claimed that LG has notified them on the mistake on the 6.0 update and that they are working on a fix. My wife and I have the V10's and are tired of the network drops.... getting old. worked fine on lollipop. I guess it's a waiting game now, since there are no publications on this issue. every time I call customer support, they have no idea that this is a problem.
Click to expand...
Click to collapse
I was told the same thing and I was sent a replacement phone with Lolipop still on it and I haven't upgraded again. I don't know if that's still an option or if they're shipping the V10s already with the 6.0 update. It might be worth looking into. If you raise a big enough stink they'll send you new phones. I couldn't live with this phone on 6.0, it was horrible. All I really miss about the update is Google now on tap and that's not really a huge deal because this phone is so awesome running on 5.1.1 on the cellspot.
Sent from my LG-H901 using Tapatalk
knotrkr said:
Ok, I just got off the phone, with both Tmobile and LG, I can confirm they are working hard on a 6.0.1 update for the V10, they claim all bugs will be fixed with this update, thank goodness I got back to Lolipop. But they are working on this update to come out in a month maybe 2, both people at LG and Tmobile said. So good news.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
I just picked up a lg G5with 6.0.1 and already exchanged device...drops signal with cellspot every 1 minute...no signal,full bars...Tech support no issues noted on their end with G5 and said sorry go back and get a different device
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i did see that turning off GSM/WCDMA/LTE auto and switch GSM/WCDMA,seems to be holding a signal and staying connected to LtE cellspot...so just the people getting a G5 and reading this..1st thing i would try do!
I wonder if that would work on the V10 6.0 update.. Hmmm, I'm scared to try, if anyone already has the V10 on 6.0 and you try that let me know.
Sent from my LG-H901 using XDA-Developers mobile app
LTE Connectivity now working
Came home today and LTE connection from cellspot working. I don't think T-Mobile updated phone, as there were no updates. I think they may have updated the LTE cellspot via internet connection. Did a hard reset of cellspot yesterdat. LTE connects with 35 mbs speed (same as internet connection). Greensboro,
NC