Is the volume rocker completely set in place or does it have a bit of a wiggle to it?
Mine is a little loose.
My volume rocker is fine although my power button has sunken in a bit :/
J
Sent from my Nexus 7 using xda app-developers app
Mine's as firm as a college girl. Don't think a little wiggle is something to worry about though.
Edit: That might come off creepy, but i'm not old, so it's okay guys, it's o.k.a.y.
LordManhattan said:
Mine's as firm as a college girl. Don't think a little wiggle is something to worry about though.
Edit: That might come off creepy, but i'm not old, so it's okay guys, it's o.k.a.y.
Click to expand...
Click to collapse
My only worry is in terms of it potentially impacting the water proofing.
It is just a tiny wiggle - but definitely not completely firm.
hassanmahmood said:
My only worry is in terms of it potentially impacting the water proofing.
It is just a tiny wiggle - but definitely not completely firm.
Click to expand...
Click to collapse
Yeah, that's true. I guess you could live with it and hope for the best, or send it in, but I doubt it's worth it.
Sent from my old Desire HD using Morse code
LordManhattan said:
Mine's as firm as a college girl. Don't think a little wiggle is something to worry about though.
Edit: That might come off creepy, but i'm not old, so it's okay guys, it's o.k.a.y.
Click to expand...
Click to collapse
Mine has a little play
Oh I'm married to a Uni student (US College)
hassanmahmood said:
My only worry is in terms of it potentially impacting the water proofing.
It is just a tiny wiggle - but definitely not completely firm.
Click to expand...
Click to collapse
I dropped my ZU last December... The whole Side panel where the volume rocker was placed got dinged and popped out... I removed the whole panel tried to fix it i but only made it worst... One thing i did notice was that the volume rocker is not connected with the water proofing since its the body of the ZU that's made water proof (where the aluminum panels are glued).
For weeks I went from one Xperia Store to another looking where I can get it repaired... And they directed me to the Xperia Distributor here in Manila w/c is also the one and only Sony Mobile Repair Center. I inquired about the Volume Rocker replace and Side Panel replacement it was roughtly $28USD for the side panel and another $18USD for the volume rocker... apparently the side panels were made of aluminum alloy... plus labor cost of $16USD since accidental damages aren't covered by the warranty.
Now to cut the story short I brought my phone to the repair center 3 hours later my phone was like new... Side Panels were back, the ding wasn't there. It looked brand new, the the great thing is that I only paid $16USD or 700php for the labor. The repair center told me they didn't replace anything they just had to glue things back and fix the dinged side panel.
Try taking or calling their repair center they might cover it under the warranty. Since its not accidentally damaged. They should cover it under factory defects.
Related
So I just got a View, and for the most part it seems to be a well-crafted device. But, when I press on the front side of the plastic piece on the bottom (right above the charging port), it makes like a cracking noise, like the plastic doesn't fit right. Does anyone else have this? I'm trying to decide whether it's major enough to try to send in for warranty/RMA, especially since I took the OTA to HC and now want to HTC unlock to flash back and do S-Off for some rom action, which I think would void the warranty :-/
Mine is very solid, no cracking at all.
just got mine today and it does have that cracking noise ..
Hmm okay....well so far is 50/50 lol so maybe its common. I noticed that the plastic piece on the bottom can be slid forward and lifted off the charge port, and the noise seems to be coming from the gap between the screen border and the plastic piece over the charge port. So, maybe I'll try putting something in the gap to see if it stops. I feel stupid doing a warranty claim for something so trivial.
no cracking here, but i got something i do not like.
the screen is not fitted correctly on the lower side of the device.
It is not in line with the rest of the metal part, in fact is aprox 1 mm above it.
If you look at it you may not see it but if you swype your finger you can feel the edge of the glass.
But otherwise it is well built device.
I do not think i am going to try to replace it(or maybe i will).
That's ok. I almost ripped my bottom off looking for the sd card slot.
Sent from my PG41200 using xda premium
Well, mine has a loose volume keys, it gets annoying...click click click click click!
Sent from my HTC EVO View 4G S-OFF'd by Revolutionary!
Mine does the click when you press on plastic at bottom as well. I got mine from bens during the sale a few weeks ago. What about you?
Whoareyou said:
Well, mine has a loose volume keys, it gets annoying...click click click click click!
Sent from my HTC EVO View 4G S-OFF'd by Revolutionary!
Click to expand...
Click to collapse
Lol my View has that too! Click click click
Also afflicted with the click. Kind of annoying bit of cheapness/shodiness on an otherwise very solid device. Wondering if a silicone cover would help mask it...
I have something similar but it was on the top camera cover. Where it wraps around directly under the power button it didnt seal right, and there was a gap that irritated me. After trying to fix it with no luck I ended up sending it back to amazon and bought another. New one perfect.
After a pint or two at the pub, the lighted buttons wiggle and wave at me. Should I return the unit, or stop drinking so much?
Hi,
Is anyone elses Prime have problems with creeky, lifting glass either to the right of the charger slot or the area with the volume adjuster? I don't want to send it to Asus to have it "Repaired" just for having creeky glass but I'm tempted (I can't send it back to Gamestop as I live in the UK). Do you think blasting it with a heat gun/Hair Dryer and pushing down on it will fix it?
Thanks, and nice forum .
ya I also have it next to the volume thing and near my camera I don't know if I should return it or send it to get repaired.
Not so far... Mine has no problems at all.
Was it this way when you received it?
Just noticed this yesterday to the right of the Volume control on mine. This is my second Prime as the first one had a faulty MicroSD slot but no other defects. I wonder if I can take it back to Gamestop (again) or will I have to deal with ASUS directly.
dmaple5495 said:
Not so far... Mine has no problems at all.
Was it this way when you received it?
Click to expand...
Click to collapse
It wasn't anywhere near as bad, at least not to the right of the charger slot. It is about a 2" by 1.5" rectangle that goes down by about 1 or 2mm when pushed down on it. I said if it gets any worse I'll send it to ASUS but I don't want to spend up to weeks without it because of this.
Do you reckon attempting to heat the adhesive with a hair dryer could cause damage to the screen/glass?
I have it too!
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
BrianMigs said:
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
Click to expand...
Click to collapse
I noticed it to the right of my charger port a week or so ago.
Makes a light creak noise when pushing on it. Not an area I really touch, but annoying all the same. Living in Australia, not going to RMA (yet at least), and can't send it back to B&H anyway.
Havn't noticed it get any worse.
How long would an RMA from Asus take? I would prefer to do an in-store exchange, but none of the Best Buys around me have Primes in stock. Also, what store is B&H? It doesn't sound familiar.
I thought it was only me having the problem to the right of the charger port. In this case it's probably a widespread issue that's due to there being no support underneath the glass.
I've go this problem too. Mine is right above the speaker and, to a lesser extent, above the volume rocker. The one above the speaker seems to be getting worse, probably because I can't stop myself from repeatedly pressing on the f***ing thing...
I also have some light bleed at the top of my screen, so what I'm going to do is wait until near the last day of Best Buy's extended Holiday return period (1/24) then go swap it out in-store. Hopefully by then they will have stock so I won't have to be tablet-less for any length of time.
Mine has light bleed down the right side of the screen, and the ride side of the tablet appears to be slightly raised. I can literally push the glass flush against the underbody. So yes, I have the same problem.
It is weird, it just feels a bit loose on the right hand side.
One thing I did notice is that it appears the Touch Glass is attached to the Back Panel with a rubbery adhesive or a rubber "filter" type thing. It almost reminds me of a gasket or something. So maybe it was actually designed to have some give since you will always be touching and pressing on the glass. However, I would expect that rubbery adhesive was intended to let the screen move a little in as you push it, but not somewhat push the screen away from the Back Panel.
Mine creeks where the time/notifications are in the bottom right of the screen
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Having the same issue here guys. Just noticed it last night-I bought mine from Office Depot and I went and exchanged it right away. I opened my new one and it has the same issue. From what I am reading here it looks like it's a wide-spread issue and almost everyone has it.
I was wondering the same thing-how can I glue it to the back panel so it doesn't move. Mine has it above the speaker and a little bit on the other side where the volume keys are.
Any ideas on how to fix it?
Thanks.
BrianMigs said:
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Click to expand...
Click to collapse
There is abthred in the general section on disassembling the Prime and they say not to heat up the unit since the screen isn't glued in it is dual tape of some sort. I am having the same issue and already exchanged mine-have the issue on the new unit too. Not sure if I should try to exchange it again...no fix yet, that I am aware of at least
Sent from my LG-P999 using xda premium
So, I see only one other thread about this, but I dropped my phone (Clumsy me left it on a chair, it slid off, and spider webbed my phone(SUCH a short distance)) But, I've bought the replacement part myself, and I plan on doing the repair myself. Is there anything I should know before I actually do this? Has total disassemble of the phone been done before?
Not to hijack your thread, but it drives me nuts how my LGOG seems to seek out-on its own-a way to dive off my coffee table/sofa/end table...no matter how flat and non inclined I sit it two seconds later and...CRASH! floor time...luckily mine has been taking it ok. So I feel your pain, and hope you get the help you seek.
Sent from my LG-E970 using xda premium
bqd37340 said:
Not to hijack your thread, but it drives me nuts how my LGOG seems to seek out-on its own-a way to dive off my coffee table/sofa/end table...no matter how flat and non inclined I sit it two seconds later and...CRASH! floor time...luckily mine has been taking it ok. So I feel your pain, and hope you get the help you seek.
Sent from my LG-E970 using xda premium
Click to expand...
Click to collapse
I even know your feeling -.- I've never dropped it before though, that was my first time, mostly because I treat my phones like its my second life, and because theyre expensive. This phone dropped literally a foot and webbed, I was so mad
Dr Protostar said:
I even know your feeling -.- I've never dropped it before though, that was my first time, mostly because I treat my phones like its my second life, and because theyre expensive. This phone dropped literally a foot and webbed, I was so mad
Click to expand...
Click to collapse
Found this video off a quick google search...
jtsurfs said:
Found this off a quick google search...
Click to expand...
Click to collapse
I've seen that video, but it doesn't really show how to put the replacement back in, if you use glue, what type of glue, or how much heat is required and all that such
Dr Protostar said:
I've seen that video, but it doesn't really show how to put the replacement back in, if you use glue, what type of glue, or how much heat is required and all that such
Click to expand...
Click to collapse
I replaced the digitizer on an HTC Vivid and used 3m double sided tape and doubled that up so the screen wasn't directly on top of the lcd. The video for that one recommended doing that to keep some weird effects on the screen.
given heisbig
jtsurfs said:
I replaced the digitizer on an HTC Vivid and used 3m double sided tape and doubled that up so the screen wasn't directly on top of the lcd. The video for that one recommended doing that to keep some weird effects on the screen.
Click to expand...
Click to collapse
Whats the youtube vid name?
Maybe try some silicone glue
Maybe try some of the silicone seal (blue silicone glue) to attach it. If nothing else you might try some electronic stores (specialty or other Cell phone repair stores) for the glue that is needed. I would opt for something that isn't so hard on stuck and maybe go for something that holds tight and seals well but doesn't make it damn near impossible.
Anyone else having physical problems with their Z2?
As of a few weeks ago, I've started noticing that the top right corner of the back panel of my Z2 popping up slightly (like 2mm to 3mm) several times a day and I would have to press it back down. The cover on the USB/SIM area will also mysteriously be open sometimes when I fish the phone out of my pocket even though it does still feel quite firmly closed once I put the cover back in place.
I went down to my local Sony service centre and they said that they will rectify the issues for me and might replace the "loose" flap too (also told me to avoid water since it's not waterproof with the back like that) - but it would take 7 working days and that I should call their helpline to check if there was any issue for me sending my set in as it has an unlocked BL.
Seems like the original Z had the same problem with the back cover - http://www.xperiablog.net/2013/08/0...ose-back-panels-water-resistance-compromised/ and the loose flaps issue isn't new either (but the rubber seals on mine look perfect).
Flash a stock kernel and relock your bootloader, few people actualy check these days for DRM keys however they do check rarely for your bootloader status
And your physical problems are totaly abnormal so try very hard to get a replacement
Sent from my D6503 using XDA Premium 4 mobile app
for the flap problem, easy easy fix. Get some silicone grease at your hardware store or wherever. Take a lil and moisturise the flaps' rubber, works like a charm. Seems like the seal just dries out.
hotnikkelz said:
for the flap problem, easy easy fix. Get some silicone grease at your hardware store or wherever. Take a lil and moisturise the flaps' rubber, works like a charm. Seems like the seal just dries out.
Click to expand...
Click to collapse
I just tried it and it seems to make the flap come loose more easily. Looking at the flap, it seems to pop open because of insufficient friction between the seals and the socket for the flap...
benengyj said:
I just tried it and it seems to make the flap come loose more easily. Looking at the flap, it seems to pop open because of insufficient friction between the seals and the socket for the flap...
Click to expand...
Click to collapse
You didn't cake it on I hope. You're putting a really small amount. Like really small. It worked for me. Sowwy
Sent from my D6503 using Tapatalk
OMG what a ****ty phone. I will never buy Sony again. I have only problems with this crap.
hotnikkelz said:
You didn't cake it on I hope. You're putting a really small amount. Like really small. It worked for me. Sowwy
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Is this same as CPU's thermal paste?
hotnikkelz said:
You didn't cake it on I hope. You're putting a really small amount. Like really small. It worked for me. Sowwy
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
I just applied this - http://www.wd40specialist.com/products/silicone-lubricant/) - thinly using a q-tip. No worries. Wasn't too expensive and it could be closed again once I cleaned it off. Tried a slightest touch of hair gel (I was desperate...LOL) and that didn't work too well either.
I guess I'll just try to relock the BL and feign ignorance and send it in for "hardware faults" even though the bored sounding helpdesk lady on the phone said that the warranty is voided.
misiakr said:
OMG what a ****ty phone. I will never buy Sony again. I have only problems with this crap.
Click to expand...
Click to collapse
Genuinely quite disappointed with the niggling faults that the phone has. Random freezes and self-reboots and WIFI issues on my Z2 and my dad's Z1 is making me lose confidence in Sony to deliver a solid all-round device. It's a really beautiful phone with a wonderful camera but compared to build quality and software stability my previous HTC M7 (converted to a GPE ROM) which was essentially bulletproof and could have months and months of uptime without a reboot...ugh.
benengyj said:
Anyone else having physical problems with their Z2?
The cover on the USB/SIM area will also mysteriously be open sometimes when I fish the phone out of my pocket even though it does still feel quite firmly closed once I put the cover back in place.
Click to expand...
Click to collapse
I also have the loose USB flap problem. I've ordered a new one, I hope this will fix the problem.
It seems like sonys new factory has screwed the Z2 lol
My first Z2 brand new the back plate was lose enough for it to fall out and it did a few times also has all the probs mentioned in the op post
This new one is fine ,no reboots, no blackouts,no lags, no crashss bugs no probs
Sent from my D6503 using XDA Premium 4 mobile app
Envious_Data said:
It seems like sonys new factory has screwed the Z2 lol
My first Z2 brand new the back plate was lose enough for it to fall out and it did a few times also has all the probs mentioned in the op post
This new one is fine ,no reboots, no blackouts,no lags, no crashss bugs no probs
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think that only the loose USB flap is a very recurrent problem.
nreuge said:
I think that only the loose USB flap is a very recurrent problem.
Click to expand...
Click to collapse
It seems like it too because my USB flap isnt neccisarily lose, it seems to sit deeper in the frame, it isnt flush with the rest of the frame or like my SDCard Slot
Sent from my D6503 using XDA Premium 4 mobile app
For me, the flaps are good, and the back panel on the edges doesn't seem to pop up or to be misaligned with the edge, but on a light press on a few places it feels like the back panel is loose, and you can hear a small "tactile" feedback when pressed.
Should i get it checked or is it just a little hollow on these few places? For me that's the spot a little to the left and bottom of the SONY logo on the back, in height of the volume rocker.
tomaach said:
For me, the flaps are good, and the back panel on the edges doesn't seem to pop up or to be misaligned with the edge, but on a light press on a few places it feels like the back panel is loose, and you can hear a small "tactile" feedback when pressed.
Should i get it checked or is it just a little hollow on these few places? For me that's the spot a little to the left and bottom of the SONY logo on the back, in height of the volume rocker.
Click to expand...
Click to collapse
me too... but imho it isn't a problem...
I kinda semi-fixed the loose flaps by cleaning off the accumulated dust around the edges of the seal and the covered area...doesn't seem to fall out as often now.
Envious_Data said:
It seems like it too because my USB flap isnt neccisarily lose, it seems to sit deeper in the frame, it isnt flush with the rest of the frame or like my SDCard Slot
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've received my new USB flap and the issue is fixed, the new flap is not loose. It was not due to the phone body as I feared but a premature wear of the flap...
Anyway, I don't recommend to open the flap but in exceptional circumstances. Transferring files wireless and charging phone with magnetic port should be the rule and recommended by Sony.
benengyj said:
I kinda semi-fixed the loose flaps by cleaning off the accumulated dust around the edges of the seal and the covered area...doesn't seem to fall out as often now.
Click to expand...
Click to collapse
Can you explain why you have not returned your mobile under warranty for repair or replacement?
Ryland
nreuge said:
I've received my new USB flap and the issue is fixed, the new flap is not loose. It was not due to the phone body as I feared but a premature wear of the flap...
Anyway, I don't recommend to open the flap but in exceptional circumstances. Transferring files wireless and charging phone with magnetic port should be the rule and recommended by Sony.
Click to expand...
Click to collapse
My flap has been back to normal since cleaning out the dust from around the silicone seal.
Ryland Johnson said:
Can you explain why you have not returned your mobile under warranty for repair or replacement?
Ryland
Click to expand...
Click to collapse
To be honest, it's just the hassle of having to wait a week (and having to go back to my HTC M7) or so for them to get it fixed. Plus my set might not be accepted by them as the BL is unlocked (towelroot came too late for me unfortunately )
I do intend to send it in for repairs (also dinged the flap a little, might as well get that swapped out too) some time soon as the loose back is really REALLY bugging me.
My god I have the same problem. Everytime I pull it out of my pocket the flap is out. Damn this phone was perfect . I cleaned soo ****ing well and the USB flap stays in more time but its still poping out.
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
its a known issue, its quite common actualy, i think if you look around some threads you will see alot of posts from unique users
edit- this should be covered by warrenty, Sony Customer Service Japan can conferm for this and same goes with Sony C-Service UK and also USA
I actually have the same problem on my Z2 , i previously owned the Xperia Z where i was experiencing same issue, and yes is covered under warranty....glass becomes unglued and separating from frame because NFC pins pushing the glass out, and phone generating heat during usage and this way the adhesive sticker inside becomes melt and glass starts to go out...this is a known issue even Sony knows about. I was able to hold 5 different Z2s and every one had the same issue, same area, different batch numbers.
The fifth one was yesterday in Orange ( operator) i dont know how to cerrectly call this showpiece? I mean the place where you can grap the phone and play with it... I noticed this problem on this phone....
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
NetSkill said:
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
Click to expand...
Click to collapse
You are pretty much right about that. My Z2 seems to have this problem in this particular area, I did not return the unit because I assume this eventually happens to all Z2.
Same thing I suffered with my old Z, I still don't understand why Sony does not come up with a better solution than gluing everything together.
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Edith
NetSkill said:
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Click to expand...
Click to collapse
Well I run 3 or 4 times per week and I use Nike+ so the phone gets pretty hot, and since I really don't have the skills to open my phone and glued again I will just ignore this issue (Hopefully is a minor issue) and I'm going to hope Sony has all this fixed by the time Z4 is released.
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
I had my phone mostly in Sony's charge dock for the last couple of months, using it as a wifi hotspot. When I took it out the other day, I thought the back seemed to bulge a bit. I only had it for ~6 months or so, and I remember thinking that the battery couldn't have gone bad already - since its known that bad batteries start to bulge...
Anyway, took it out of the charger again today to leave the house with it and found that the rear "glass" has separated from the frame by a lot and there's a 3mm gap to the frame on one side.
1) the back seems more flexible than glass would normally be? I think its not actually glass... (I know they build different models for different regions - this was purchased in Hong Kong)
2) if I push the edges of the back to the frame and hold a ruler to the back in either direction, there's a clear bulge forcing the back away from the phone.
3) what besides the battery in a phone can expand to the extent that it will push the rear panel off the phone?
The phone has never been dropped, its in absolutely new condition, aside from this annoying failure to stay together...
Thoughts of going back to Samsung with their swappable batteries are hard to suppress...
UK Warranty Refusing Repair
Hey Guys,
I am having the same issue with my Z2, it's about 8 months old. I sent it off last week and this week I was quoted £350 for a BRAND NEW DEVICE!
I phoned them and asked why and they said that they have deemed it to be accidental damage! They are escalating it currently but I fail to see how it COULD be accidental damage?! I have never dropped the phone or anything...
Can someone on here please confirm that their device was repaired under warranty? If so did you get a receipt/ invoice or anything with it? I would very much appreciate any help with getting Sony to fix my damn phone...
Dan
NJ72 said:
I was quoted £350 for a BRAND NEW DEVICE!
Click to expand...
Click to collapse
That's crazy! I paid €299 for mine NEW.
Almost same problem
I just got this Z2 since around 2 months, and just spotted that the rear glass is popping out of the frame. The device international and not under warranty, so will try to get back to Amazon. Any insights?
Pic: facebook.com/photo.php?fbid=10153081797391243&set=gm.898501176853924&type=1&theater
My friend had also such a problem. He decided to open the device by himself and then it cracked so go for warranty.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i have an experia z3 and the backglass and te frond glas got loose dindt get it fixed yet, i think its because the phone gets prity damn hot somtimes and becuase of the heat te glue wil meld and your screen and backcover wil come of and sony still needs to fix this problem