Ok I purchased this on AT&T next and my texts are constantly butchered and split in two separate messages with the second part first my messages send and receive like this...... As I text a lot this is cumbersome and annoying and not acceptable from a device that cost this much.
At any rate could I return this phone to att and just go back to my iPhone or did I mess up and have to buy a phone now regardless
Sent from my HTC One_M8 using Tapatalk
rumdada said:
Ok I purchased this on AT&T next and my texts are constantly butchered and split in two separate messages with the second part first my messages send and receive like this...... As I text a lot this is cumbersome and annoying and not acceptable from a device that cost this much.
At any rate could I return this phone to att and just go back to my iPhone or did I mess up and have to buy a phone now regardless
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
You can return it as long as you are within 2 weeks, but you will get charged a $35 restocking fee. Can I suggest using Hangouts or another Messaging App instead of the stock one?
I tried using the stock textra go sms all the same.....
Sent from my HTC One_M8 using Tapatalk
Would they just take the restocking fee from the tax I paid for the unit?
Sent from my HTC One_M8 using Tapatalk
rumdada said:
Would they just take the restocking fee from the tax I paid for the unit?
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Yes, they would. If you flat out return it then you'll get back something between $10-$15 back.
What other troubleshooting have you done? Have you tried to increase the maximum size of messages in the settings? Have you tried to factory default the phone?
You need a texting app that offers threaded text messages, I believe that's what the function is called.
Sent from my HTC One_M8 using Tapatalk
Did you turn off the imessage on the iPhone first before removing the Sim and sending a few txt I had to do that for my wife when she left iPhone
Sent from my HTC One_M8 using xda premium
Related
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
Can I still add their policy if I dropped and have a broken screen?
VikingoRMCF said:
Can I still add their policy if I dropped and have a broken screen?
Click to expand...
Click to collapse
The right answer is no...
BIUT you might be able to just walk in and add it. Maybe they wont ask to see the phone. Then I'd wait a few days before you did your claim.
refurbished phone?
Sent from my SPH-L710 using xda premium
If they let you add it, I don't think I would be concerned one way or another. Pretty sure that bby mobile usually hands you a phone off the shelf but it depends on your phone and service plan. I'm a little fuzzy since I was a geek squad agent instead of a mobile rep though
Sent from my SPH-L710 using Tapatalk 2
They added the insurance w/o having to see the phone.
Sent from my SPH-L710 using xda premium
Check the insurance terms and make sure that there isn't a minimum time to before you can use it.
Sent from my SPH-L710 using Tapatalk 2
I have the insurance plan, will they replace a phone with accidental damage? Please share any replacement experience with BB. Thank you.
Yes they will replace it
Sent from my SCH-I545 using Tapatalk 4 Beta
Do they replace it in store? Or should I plan on being without a device for a bit while a replacement ships?
Sent from my SCH-I545 using Tapatalk 4 Beta
Depends on availability and what their pos system says
Edit: they'll give you a loaner phone if they have to ship you a new one
Sent from my SCH-I545 using Tapatalk 2
Typically takes 1-3 business days. They offer you a loaner if you need, but it's usually a dumb phone. If you have an unused handset, they'll even switch your service over to it for you, instead, and they set up the new phone again when it arrives. No problem with water damage or anything. No limit on number of claims (my wife has tested both). Only real limitation is that they won't replace it if you lose it. Even a baggie of recognizable parts should suffice. I'll never use Verizon insurance again, and now buy all my phone through best buy.
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
Sent from my SCH-I545 using Tapatalk 4 Beta
acPIZZA said:
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Let me know if they give you another inspire or update the phone to a newer model. My son is using an inspire right now.
My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
Sent from my HTC One using xda premium
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
Lucky you. I am a new comer to HTC since the sensation and its horrible battery. But this phone is super amazing.
Sent from my HTC One using xda app-developers app
SKyRocKeting727 said:
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
I already had an HTC One from launch, but now there are 2 in the family
The Project said:
My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Were you sent a silver or black?
Sent from my One X using xda app-developers app
thinkhope said:
Were you sent a silver or black?
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I was sent a silver
Sent from my HTC One using xda premium
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
Sent from my HTC One using Tapatalk 4 Beta
The Project said:
I was sent a silver
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
Nick281051 said:
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
When I placed my order for my One they created an order for a one x
Sent from my HTC One using xda premium
thinkhope said:
I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
Click to expand...
Click to collapse
You could probably sell it and then buy a black one. You might have a to fork over an extra $50
Sent from my HTC One using xda premium
The Project said:
When I placed my order for my One they created an order for a one x
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
When I got the wrong phone it said one x+ on the receipt but the price was correct for the 64 gb One that I ordered
Sent from my HTC One using Tapatalk 4 Beta
It seems as though this is no longer the case. Friend of mine just tried doing this and they kept giving him the one X as a replacement. Hope some of you were able to take advantage.
Sent from my One X using xda app-developers app
I received an HTC One as an insurance replacement for my old HTC Titan. The website offered only the silver, but I was able to get the black that I preferred when I called. So far I'm enjoying the phone and getting used to Android.
I had massive issues with the 4 Note 2s I was sent as replacements, so they gave me a 64gb One (silver). This was through AT&T, not assurion (the insurance company)..
How were you able to deal with att instead of asurion??
Sent from my One X using xda app-developers app
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
entropism said:
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
Click to expand...
Click to collapse
What are you talking about? Its not "free" AT&T will not replace your phone.
Sent from my HTC One using xda premium
AT&T honors your warranty for the first year, and yes, it's free. Call the warranty department and they'll handle the exchange. Not sure what YOU'VE been doing, but I had to go through more than a few defective refurb phones in the past year, and they were ALL exchanged, free of charge, through AT&T's warranty department. No, I don't pay for insurance either.
Like I said, if it's a DEFECT, AT&T will exchange it. If it's damage, then you go through insurance.
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Yes I know this. But we aren't talking about defects.
Sent from my HTC One using xda premium
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
That a bummer. ?
Sent from my HTC One_M8 using Tapatalk
kevinallen4325 said:
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
Click to expand...
Click to collapse
So sad But, lets be honest here, that could've been much worse!
I've had that issue before, I'll get up and the phone falls on concrete. That is the moment where everything stops for a second.
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
wow sorry man. That happened to me with my note 10.1 2014 edition. I pulled my laptop bag from my car and somehow my tablet fell out and landed on gravel. camera got messed up and the worst part of it was it's the white version so there were a ton of black scratches all over the back and screen. Stupid gorilla glass...
Vcolassi said:
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
Click to expand...
Click to collapse
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
No case?
Sent from my HTC One_M8 using Tapatalk
That's the route I would go than, at least me personally. That chip would drive me nuts lol. And you could make a drop test vid for xda members lol
If that's true that's pretty awesome. Clean exchange and you won't be without a phone for a bit. Nice job HTC.
Sent from my HTC One_M8 using xda app-developers app
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Tower1972 said:
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
Click to expand...
Click to collapse
Better than nothing I guess. I did what the OP did with my m7 last year like 2 days into owning it. Slippery phone lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
kevinallen4325 said:
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Click to expand...
Click to collapse
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
---------- Post added at 08:40 AM ---------- Previous post was at 08:39 AM ----------
manup456 said:
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
If your 14 days are up just go through the insurance.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my HTC One_M8 using XDA Premium 4 mobile app
That's exactly what happened to me on my N4
Sent from my HTC One_M8 using Tapatalk