Something I noticed a few weeks ago...
When I have my screen brightness set on the higher end, I see these green dots.
With the power and screen both on, and when the display is trying to show black, I am finding these green dots and specs.
The size of these dots are tiny, probably a pixel or two at most. They are clustered mostly in the inner 50% of the centre of the screen.I have not counted them but we are talking about a few hundred.
At first I thought it was dust or something under the glass, but noticed that with the screen off, it cannot be seen, and when the screen is white background, it cannot be seen either.
It is more noticeable when watching videos. If you crank up the brightness during a scene at night, let's say, it is almost unbearable.
Does anybody else suffer this?
Faulty pixels, you can get it exchanged.
I used the dead pixel app from Google play, where it flicks through many monotone color screens, one of them being black.
And as explained before, I see the green pixels on the pure black screen.
The strange thing is, the research I have done on dead pixels, hot pixels or stuck pixels tells me a different description to what i am seeing.
I see no problems at all during other color screens of the dead pixel test...only the black.
Do I have a uniquely malfunctioning unit, it are others or there?
If you have some spare time on your hands, could you try searching for dead pixel test in Google play and try it out?
No faulty pixels on mine. I think I've seen only one or two other similar reports.
But no matter if the pixels are dead, hot or stuck, it's hardware fault and I'm sure you can get your tablet replaced without a problem.
jewelkobayashi said:
And as explained before, I see the green pixels on the pure black screen.
Click to expand...
Click to collapse
How about showing us ? - Just take a photo after placing a small piece of paper next to the spots - so your camera gets something for focusing on correctly.
Chefproll said:
How about showing us ? - Just take a photo after placing a small piece of paper next to the spots - so your camera gets something for focusing on correctly.
Click to expand...
Click to collapse
https://www.dropbox.com/s/752546pt4n6l2o5/DSC_0426.JPG
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
This is the best I can do.
I used mx player, with max brightness.
When the brightness is set 3/4 of the way, it starts to become visible.
P.S. dumb question. How do people manage to paste pic direct in the posts?
jewelkobayashi said:
https://www.dropbox.com/s/752546pt4n6l2o5/DSC_0426.JPG
This is the best I can do.
I used mx player, with max brightness.
When the brightness is set 3/4 of the way, it starts to become visible.
P.S. dumb question. How do people manage to paste pic direct in the posts?
Click to expand...
Click to collapse
Your screen also looks a bit distorted from looking at that playback bar. Yeah, you should just go ahead and get your tablet replaced, no hassle.
And wrap your image link between a
tag. Or just use the image button in the reply editor.
I noticed this problem too on my tablet but not to the same extent. Have you replaced yours?
Skogstoken said:
I noticed this problem too on my tablet but not to the same extent. Have you replaced yours?
Click to expand...
Click to collapse
Not yet, but I will. It has been a while since the original post, but I think it is getting worse. It has spread to a wider area. I contacted service center in Hong Kong and they told me that it should only take 3 hours to replace the lcd. So I will fly there nervy week and get it fixed.
Better to have it done while still under warranty..
I will report one done.
jewelkobayashi said:
Not yet, but I will. It has been a while since the original post, but I think it is getting worse. It has spread to a wider area. I contacted service center in Hong Kong and they told me that it should only take 3 hours to replace the lcd. So I will fly there nervy week and get it fixed.
Better to have it done while still under warranty..
I will report one done.
Click to expand...
Click to collapse
I sent mine in but they did nothing at the problem. They sent it back within two days claiming there is no problem and that they had updated firmware (which they could not have done since I did it before I sent it in lol...)
I called support again and they in return will call the repairshop asking what they actually did to my tablet. Most likely (if everything turns out ok) I will have to send it in again (which is still is annoying) and hopefully they will notice the problem this time.
Skogstoken said:
I sent mine in but they did nothing at the problem. They sent it back within two days claiming there is no problem and that they had updated firmware (which they could not have done since I did it before I sent it in lol...)
I called support again and they in return will call the repairshop asking what they actually did to my tablet. Most likely (if everything turns out ok) I will have to send it in again (which is still is annoying) and hopefully they will notice the problem this time.
Click to expand...
Click to collapse
Which County are you?
Not to defend Sony in any way, but it can be difficult to spot the problem when the screen brightness is anything below 50%.
I notice my problems in the following scenarios.
1) when I boot up the tablet, first the Sony logo. Here you can see it a bit because the background is black. But it gets a lot worse when moving into the next screen during 'Xperia'. Here the brightness is turned up, making it extremely noticeable.
2) when I am trying to watch a movie outside or in a bright place making my screen reflect, forcing me to turn the brightness up above 70% mark...
3) when I am using my tablet in pitch dark... Even in low brightness setting it can be noticed. Especially bad when the movie scene I am watching is for example night time and thus naturally contains a lot of black on the screen.
Anyway, thanks for your info. Before I submit my tablet, I will make sure the recipient sees and understand the problem and get that person to attach a note to describe it for the repair crew.
Judging by the lack of response to this thread, we seem to have encountered a rare problem.
jewelkobayashi said:
Which County are you?
Not to defend Sony in any way, but it can be difficult to spot the problem when the screen brightness is anything below 50%.
I notice my problems in the following scenarios.
1) when I boot up the tablet, first the Sony logo. Here you can see it a bit because the background is black. But it gets a lot worse when moving into the next screen during 'Xperia'. Here the brightness is turned up, making it extremely noticeable.
2) when I am trying to watch a movie outside or in a bright place making my screen reflect, forcing me to turn the brightness up above 70% mark...
3) when I am using my tablet in pitch dark... Even in low brightness setting it can be noticed. Especially bad when the movie scene I am watching is for example night time and thus naturally contains a lot of black on the screen.
Anyway, thanks for your info. Before I submit my tablet, I will make sure the recipient sees and understand the problem and get that person to attach a note to describe it for the repair crew.
Judging by the lack of response to this thread, we seem to have encountered a rare problem.
Click to expand...
Click to collapse
Im from Sweden.
Yeah well I thought I was pretty clear on my instructions regarding how to notice the problem but you might be right. Mine isnt visible much when in use (apart from dark background with 100% brightness) and in dark enviroments.
Right now Im waiting for Sony Xperia support to call me telling me what the next step is. They wanted me to take a picture of them problem however its good to get a good print (picture is easy but printing it is harder ).
I have seen another thread regarding this at Sony Talk forum but that might be you aswell?
/ Henrik
Skogstoken said:
Im from Sweden.
Yeah well I thought I was pretty clear on my instructions regarding how to notice the problem but you might be right. Mine isnt visible much when in use (apart from dark background with 100% brightness) and in dark enviroments.
Right now Im waiting for Sony Xperia support to call me telling me what the next step is. They wanted me to take a picture of them problem however its good to get a good print (picture is easy but printing it is harder ).
I have seen another thread regarding this at Sony Talk forum but that might be you aswell?
/ Henrik
Click to expand...
Click to collapse
UPDATE
I flew into HK last night and went straight to Xperia care centre this morning.
I did not need to mention anything, I showed him the green dots (he called them dead pixels) and took it in immediately.
Judging by his reaction (his English was not very good) it was not the first time he had seen this on the Z2 tablet, and seemed to ask no further.
I showed receipt from purchase, he gave me a form to sign, and I was told to come back in 4 hours.
I came back after 4 hours, and everything was perfect.
I wasn't sure at the time, but it involves replacing the whole front display unit. The LCD screen and outer glass seem to be one piece, because everything was changed.
just a pain that the screen protector was gone with the old screen, so I needed to go and buy new, and that they had to factory reset... one click root and Titanium backup will come in handy...
All in all, my first ever Sony repair experience was professional, efficient and stress free.
jewelkobayashi said:
UPDATE
I flew into HK last night and went straight to Xperia care centre this morning.
I did not need to mention anything, I showed him the green dots (he called them dead pixels) and took it in immediately.
Judging by his reaction (his English was not very good) it was not the first time he had seen this on the Z2 tablet, and seemed to ask no further.
I showed receipt from purchase, he gave me a form to sign, and I was told to come back in 4 hours.
I came back after 4 hours, and everything was perfect.
I wasn't sure at the time, but it involves replacing the whole front display unit. The LCD screen and outer glass seem to be one piece, because everything was changed.
just a pain that the screen protector was gone with the old screen, so I needed to go and buy new, and that they had to factory reset... one click root and Titanium backup will come in handy...
All in all, my first ever Sony repair experience was professional, efficient and stress free.
Click to expand...
Click to collapse
Glad to hear that everything turned out ok for you. I have sent mine back and it will soon be at the repair shop (i can track the package). Hopefully they will be able to spot the problem this time otherwise I will be mad.. ;(.
I will update the thread with the result!
Let us know how it goes! I have the same issue, but being here in the United States it will be difficult to send it back to an HK service center....
I have the same problem, im about to call xperia support cause, i need this fix this, i get my tablet to do my homeworks and projects, but mine is around all the lcd i hope they can replace mine
superhyper said:
Let us know how it goes! I have the same issue, but being here in the United States it will be difficult to send it back to an HK service center....
Click to expand...
Click to collapse
I just happened to have a business trip to Hk coming up so I didn't need to send it in, but when I initially discovered the problem and called Sony Hk, they told me that sending it by registered mail or FedEx was an option.
The Chap on the phone told me to start an email correspondence with support team, who would then provide me with step by step instruction on how to send my tablet in.
For me at the time it was not an option, only because the receipt/proof of purchase was left in my office along with the box in Hk...
Since my tablet was repaired in 3 hours or so, if things go smoothly you might get your tablet back within the week (although it sucks that you have to pay courier 2-way)
Just wanted to say that the 2nd time I sent it for service they replaced the screen and now it looks ok!
I had to write a detailed description of the problem and I also added a printed picture which showed the dots, aswell as a link to an uploaded img. I guess that made them realize.
Lets hope it can stay like this now...
I just wanted to share about mine xperia z2 tablet.I had the same pixel problem, bought the tablet in abay Germany, got it to local service canter in Latvia. They got in touch with Sony and I got complete SWAP. For now it looks ok, I am usingthe new tablet for 2 weeks,lets see what will happen.
screen
Took mine in today for screen and constant reboots got a text saying it would be completed within five days but not what they were going to do so fingers crossed
Martin
Related
Until I get a flawless 3V0. ( I don't care about light leak)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
k ........................
CheesyNutz said:
k ........................
Click to expand...
Click to collapse
I think your >. key on your keyboard got stuck
I love this phone but every single one I've had has had issues. Just received my new one today. It's better then the rest
Do what you got to do. I'm on my 3rd 3vo now.
No one cares. Should I wear a red shirt tomm, or my new white one? No one cares
Sent from my 3rd Dimension of Evolution
Cool story bro. I heard Samsung is coming out with a new phone for Sprint, you should try it out.
On my third. The first was for light leakage and a yellow tint. The second had leakage as well, so I figured I would live with it, but that one had a power button that wasn't responsive without pushing it down really hard.
This one has light leakage but everything else is fine. I'll live with it.
Sent from my PG86100 using XDA Premium App
Who ever says no one cares, then don't click the thread and don't post? mkay?
Anyways, yeah. The new one i got is pretty much perfect, we'll see.
I would take an HTC phone, over a samdong phone any day. I actually like quality
You collecting boxes? Aren't you supposed to return the boxes too? You could sell them on Ebay:
Brand new Evo 3D box
Only $149.
Mike
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Well I was on my way to get my 6th one, and yeah all them had issues, and since I got it on launch day this was my last shot, but I have had enough. Mmm what to do? Talked to the manger and they will extend my return policy so that I can get the photon. I have to say that sprints customers service was top notch. PS. I really wanted to like this phone
Sent from my PG86100 using XDA App
BrianBaker said:
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Your so much better than everyone else. You probably are the only legit person here. I paid full price for this phone. My laptop doesn't have a crooked screen and it cost less than this phone. Sorry for expecting my $550 phone to have a straight screen. Plus, FYI, I noticed the crooked screen without ever reading one thing on here about it. In fact, I had no idea anyone else had noticed it until I came here to post about mine and saw the thread! Imagine that! You are wrong about something!
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
housry23 said:
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
Click to expand...
Click to collapse
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
BrianBaker said:
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
Click to expand...
Click to collapse
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
mikeyxda said:
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
Click to expand...
Click to collapse
Yeah I can barely hit the p on mine. It is very difficult to type certain letters.
Edit: You convinced me to try. Going to go now. Thanks for your feedback.
I'm on my fourth e3d ..this is the first time I've ever had to exchange a phone for any reason..first one had a bad 3g radio..2nd had a blown earpiece 3rd wasn't to bad but still had bad reception and the rep actually wanted me to exchange it..all I wanted was to test it..just got this one and so far so good..usually I wouldnt stick with a product that had issues like this but I.just love HTC..I played with my nieces captivate and I couldn't stand the UI..no pinch.to zoom on photos and it just was difficult to navigate..and she's still on 2.1 update 1 ..I thought those phone had froyo already
housry23 said:
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
Click to expand...
Click to collapse
If your screen is crooked and you noticed it with out the thread in this forum pointing it out to you then maybe your screen is crooked enough to warrant a swap out..My screen actually bricked on 3d content and anytime 3d activated,my phone would restart every time..If this phone I have now had an issue then I'd be done with it..I love the phone,but I think a lot of people here are wanting to love theirs and that's where the picky-ness sets in..I get it but I don't want to look forward to liking a product I buy..I want to like it for being what it is and performing the way it was intended...
Sorry if I came off as being greater than anyone else,I wasn't trying to..I just think I have a higher tolerance for technology than most..
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I would take an HTC phone, over a samdong phone any day. I actually like quality
Click to expand...
Click to collapse
Haha says the guy who returned 4 phones already for quality issues
Sent from my PC36100 using Tapatalk
"If you love something, let it go. If it comes back to you, its yours forever. If it doesn’t, then it was never meant to be."
I sent my Transformer Prime for repairs today. I didn't think it would be this difficult to part from it. Here are some photos I took as we got ready to say goodbye:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
But seriously, I am hopeful the ASUS can fix the problems with this tablet. I could have just returned it for refund - instead I chose to give ASUS the benefit of the doubt and let them fix it. We will find out in about two weeks how they do.
Cheers.
Really tempted to send it off for repairs myself but the fact I can live with the problems with mine (Weak(ish) Wi-Fi away from router and a creaking screen) makes it hard to make up my mind. I'd rather wait to see if they announce a hardware fix and allow us to send them in for a proper repair considering I've got at least a year to have them repair it. Two weeks without a back up tablet now that I've had a taste is difficult .
So, OP, what is it that ASUS has promised to fix?
i did the same thing..
waiting on it to come home =0
Aaaaww it's so cute !
This has nerd love all over it <3 <3 <3
dmbatson said:
i did the same thing..
waiting on it to come home =0
Click to expand...
Click to collapse
Can you update me when it gets back as to whether it has any damage such as scratches that weren't there when you sent it ? That's another thing I'm worried about . Also whether they fixed anything major.
Yeah man...we would like to know what you sent yours in for. Did you call them up and speak to some illiterate person or were they knowledgeable? And what did they promise to fix.
I have really poor wifi....I have a 3 bedroom house and I have problems in my bedroom and in the toilet (this is where it's needed most) hahaha. And nonexistent GPS signal.
---------- Post added at 02:04 PM ---------- Previous post was at 02:01 PM ----------
You know several people here have sent theirs in. It's about at least 2 weeks now for them and I haven't heard anything back. I think asus had them killed or something. Maybe even sign a NDA after they fixed it.
Nice thread. Hope it comes back upgraded for ya
wynand32 said:
So, OP, what is it that ASUS has promised to fix?
Click to expand...
Click to collapse
Why I sent it to RMA?
1) GPS. Need I say more?
2) White light bleed in top right corner
3) Dead/stuck white pixel near bottom right corner
4) HDMI output plays audio only through left channel of Sony Bravia. Android 4.0 fixed this partially - now seems to play stereo okay however does not pass surround (DD or DTS) thru to audio receiver.
5) Micro HDMI port seems to be getting lose due to the rounded edges.
6) WIFI issues. Strong within 30 or less feet of AP - but drop off after that as well inconsistent from some rooms that fall within 30 feet or less of AP.
How many did they promise to fix?
Some promises, some uncertainty. For GPS they said it will be "fixed" but not sure it will be to my "standards". For Sony TV issue, I got "Maybe software update will fix that". For light bleed and pixel issues, promised to be fixed. They will look into the micro HDMI port and WIFI issues.
What do I expect them to fix?
Everything. Nobody likes to have defects out of the box. They have some obviously hardware issues that may or not be overcome. I may need to become more assertive at some point, but for now I will trust the process (naively).
I expect to have the unit back by February 2nd or at least hear from them.
Yes it sucks letting it go - especially because we got rid of my wife's desktop for this. Down to one PC for a little bit.
subscribed. please do update this as they return.
I am specifically interested in the wifi and gps, but hoping you have all of your issues fixed.
Thanks, keep us posted!
In case this thread gets locked (people around here cannot stand a single negative word being said about the product), please do PM me.
Update:
Props to Canada Post for getting my darling Transformer Prime to RMA department in one business day and unharmed!
My status on the ASUS repair page has changed to "Repairing". The customer service person said 7 days, so the countdown begins.
Here's what the ASUS page looks like:
I'd be interested in hearing from others who have sent their TP to RMA for repairs. How long after delivery before you heard from them? Does anyone have feedback about the North Bay, Ontario facility (i.e, http://www.nortek.on.ca/)?
I spoke with the receptionist at Nortek and inquired if I could speak with the individual repairing my tablet. While she confirmed that it was the repair facility, of course, she directed me to call ASUS instead. It was obvious what she would say - but I had to ask!
More to come...
****ing_lukin said:
I spoke with the receptionist at Nortek and inquired if I could speak with the individual repairing my tablet. While she confirmed that it was the repair facility, of course, she directed me to call ASUS instead. It was obvious what she would say - but I had to ask!
More to come...
Click to expand...
Click to collapse
It would be very interesting to talk to the/a engineer doing the repairs, shame they wouldn't let you.
Hopefully we'll hear from you again once it shows back up.
Ive subscribed to other RMA threads but nothing sofar.
Hmm - interesting. I'll be following, too.
I'm very happy with mine, despite hiccups. I've known for a while bleed is just "one of those things" and unless it is bad, it's almost to be expected to some extent, so I am surprised they can fix that (I've not paid much attention to light bleed issues on other tablets or this one, so that is my own inattention for not knowing). Mine has light bleed in two very obvious spots on the right hand side (landscape), noticeable by everyone who has seen it when my tablet powers up.
I hope yours gets fixed to your liking.
****ing_lukin said:
Why I sent it to RMA?
1) GPS. Need I say more?
2) White light bleed in top right corner
3) Dead/stuck white pixel near bottom right corner
4) HDMI output plays audio only through left channel of Sony Bravia. Android 4.0 fixed this partially - now seems to play stereo okay however does not pass surround (DD or DTS) thru to audio receiver.
5) Micro HDMI port seems to be getting lose due to the rounded edges.
6) WIFI issues. Strong within 30 or less feet of AP - but drop off after that as well inconsistent from some rooms that fall within 30 feet or less of AP.
How many did they promise to fix?
Some promises, some uncertainty. For GPS they said it will be "fixed" but not sure it will be to my "standards". For Sony TV issue, I got "Maybe software update will fix that". For light bleed and pixel issues, promised to be fixed. They will look into the micro HDMI port and WIFI issues.
What do I expect them to fix?
Everything. Nobody likes to have defects out of the box. They have some obviously hardware issues that may or not be overcome. I may need to become more assertive at some point, but for now I will trust the process (naively).
I expect to have the unit back by February 2nd or at least hear from them.
Yes it sucks letting it go - especially because we got rid of my wife's desktop for this. Down to one PC for a little bit.
Click to expand...
Click to collapse
I have a single stuck/dead pixel as well and I was wondering if I should RMA it or return it to frys.com for a replacement (claiming gps or something), but that seems risky seeing how many bad units there are... Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
****ing_lukin said:
"If you love something, let it go. If it comes back to you, its yours forever. If it doesn’t, then it was never meant to be."
Click to expand...
Click to collapse
I've heard a different version: "If you love something, let it go. If it doesn't come back to you, hunt it down and kill it!"
Sorry man, you didn't let it go, you just sent it on vacation. I let mine go, over a week ago, back to the seller! Should Asus ever manage to make it work like it should, it will come back when I buy another. Otherwise, I'll kill the idea.
Good luck.
hauj0bb said:
I have a single stuck/dead pixel as well and I was wondering if I should RMA it or return it to frys.com for a replacement (claiming gps or something), but that seems risky seeing how many bad units there are... Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
Click to expand...
Click to collapse
Thats why I bought mine at bestbuy.com (14 day return on tablets), Bought 2 and 1 had one dead pixel. Returned the tablet the next day at a local bestbuy, did a OMS order for another one and should be receiving one this week.
hauj0bb said:
Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
Click to expand...
Click to collapse
ASUS told me that a dead pixel should be sent to RMA.As I said in other posts, they were ambiguous about some complains, but the screen was one that they said would be fixed. Give them a call yourself and see what they say.
Thanks to other posts for keeping the hope alive with me. We'll see what happens.
****ing_lukin said:
ASUS told me that a dead pixel should be sent to RMA.As I said in other posts, they were ambiguous about some complains, but the screen was one that they said would be fixed. Give them a call yourself and see what they say.
Thanks to other posts for keeping the hope alive with me. We'll see what happens.
Click to expand...
Click to collapse
Thanks! I think I'll wait a week or two then before I call, I'm sure the repair centers are booked full currently.
Day two update:
I checked my repair status and now it's been changed to "Waiting for Material/ Spare parts". I don't know what this means exactly, but I'm sure people want to speculate what the materials might be (e.g., plastic backing... just kidding). See post #9 for the reasons why I sent my TP for repairs.
Here is the screenshot:
I think it's important to remain optimistic about the return process (or for as long as I can). For the time being, I'm pleased with the response time and what appears to be an effort to fix something. We'll see where things go over the coming days. Remember 7 days from receipt at ASUS is January 25th.
Cheers.
@Moderators , I do not know where I need to post this thread. Hence, I have posted it at the Galaxy 10.1 General and also at Galaxy Tab 10.1 Q&A. Please move it to wherever it needs to be !!!
Hi Xda'ians,
I have a problem with my Galaxy tab GT-7510 and would like your help/opinion/advice ...
Today, my galaxy tab screen started showing weird colors. I mean that all the black colored letters, black backgrounds had a reddish color. I have attached the snapshots of the screen image that indicate the problem. As you can see it's really difficult to use the tablet due to this problem.
I had a chat with the samsung support and they willing to check my tablet but alas, my warranty had expired and they informed me that I would have to pay 200$ for them to evaluate,replace parts and ship the tablet to me.
So questions to all --
1) Do you think it is worth paying $200 and getting my tablet repaired or is it better to get a new tablet ???
2) Has anyone experienced such a problem before and how did you get it resolved ??
3) Is there any way I can fix this problem myself with the minimal expenditure ??
Any suggestions by the community would be really very helpful !!!
PS: I have checked out videos of how to replace the screen but not sure which part needs to be replaced (i.e., digitizer/screen or LCD or some other component)
Thank you all for your help in advance !!!
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Shawn said:
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
Hey Shawn,
Is there any way I can replace the LCD myself ??? Do you have any idea where i can get a replacement LCD ??
I had a similar issue with my Tab 10.1, only mine was a weird bluish "noise" on the screen. I sent it back to Samsung for repair because it was still under warranty (by like a month). They repaired it for free, so I can't give you any idea of the cost.
I've attached a screenshot of the repair statement, so you can see the parts they replaced. Maybe it'll help.
angeamon said:
Hey Shawn,
Is there any way I can replace the LCD myself ??? Do you have any idea where i can get a replacement LCD ??
Click to expand...
Click to collapse
You could but I wouldn't recommend it. I've replaced them before and it's too much work Imo. You can probably find one on eBay but expect around $100 at least.
Sent from my GT-P7510 using xda app-developers app
Shawn said:
You could but I wouldn't recommend it. I've replaced them before and it's too much work Imo. You can probably find one on eBay but expect around $100 at least.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
Shawn, as per your advice I have decided not to repair the tab. I do not think its worth the money. I will continue to use as is till I have the sufficient funds to get a better tab...
rjohmit said:
I had a similar issue with my Tab 10.1, only mine was a weird bluish "noise" on the screen. I sent it back to Samsung for repair because it was still under warranty (by like a month). They repaired it for free, so I can't give you any idea of the cost.
I've attached a screenshot of the repair statement, so you can see the parts they replaced. Maybe it'll help.
Click to expand...
Click to collapse
You were lucky that the tab failed bfore the warranty expired. I am beginning to wonder if all tabs will face this scenario at some point due to the cheap quality of the components used...
Hopefully not. I just got my tab, used off my brother.
Sent from my GT-P7510 using xda app-developers app
Although I have yet to figure this issue out, I'll provide my experience and thoughts on it, as well as addressing your questions.
Firstly, the background with my tablets.
I bought 2 broken galaxy 10.1 tabs (p7510) in the past on eBay and they both needed screen repairs. The one I bought for myself a couple of months ago needed a new digitizer and LCD screen, and since I'm knowledgeable on replacing screens/hardware on smartphones, I was able to successfully replace and fix what is now my personal tablet.
The other one I've purchased within the last couple of weeks, to fix up for my uncle. The issue with this tablet (as claimed) was that there was no display picture. In the eBay listing photo, there was no damage to the tablet's digitizer so I figured there'd be no physical damage to the LCD, which turned out to be correct.
I'm unsure if you're suffering from the exact same issues, but upon receiving the device, before opening it, I got an in-and-out picture within an hour or so of really playing with it. So I was able to confirm no screen issues physically and moved on to my next hunch; the LCD flex cable is loose or bad.
I then began to open up the tablet and remove the LCD cable from the broken device and temporarily swap it with the one from my working device. Same issue. The screen would temporarily come in clear then start jumping around and scramble the picture as well as the screen colors. So it's confirmed not a faulty LCD cable like initially thought.
Wiggling the cable seems to have a secondary effect on the issue, or "propping up" the cable. But the picture eventually goes in and out again or starts jumping around/changing colors.
There are countless people with this issue from what I've researched and it seems none of them have found the specific issue on what is causing this. It seems the majority of people simply send their devices in to be repaired, well the ones still under warranty.
I've read a theory that there may be an LCD/motherboard related component that temporarily overheats, thus causing this issue.
I haven't gotten as far as removing the digitizer to get to the LCD to test, because I don't own a heat gun and the hairdryer route takes so long. So until I make time to do so, and swap with my personal tablet, I would diagnose the problem to be an LCD related issue.
So here's where I answer your questions in chronological order:
1. No, do NOT spend the $200 to get the device fixed. Used, working tablets are going for less than that on eBay!
2. Working on it currently...
3. Yes, just do some research on the anatomy of this device. There are countless guides to watch/read and repairs become easy once you understand what you're doing.
If I do find that it turns out to be a bad LCD screen issue, and you're willing to make the repair on your own, LCD screens go for as low as $54 on eBay. That's where I personally buy mostly all of my hardware replacements and they do work great (i get the best prices there, too!).
I've attached some pics to this post as I was able to replicate your problem. My personal working tablet is on the bottom in the casing as the broken one is on the top. I'll get back to this thread when I open up both of my tablets digitizers to swap and test the LCD.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
--> dominating your screen from my t-mobile gs3, powered by: FreeGS3 R7 "Resurrection"
Hi OTAw,
Thank you for your insight into the problem. based on what you have mentioned, let me open up my tablet and check if the lcd cable is loose/motherboard component is overheating/lcd is dying. I will report back as soon as I am done.
*Edit*
Cool, I'll be around.
Just bought a decent heat gun from Walmart today. So I'll have the assumed "non-working" LCD swapped with the working LCD from my tablet within a day or so.
I'll check back soon with my findings.
--> dominating your screen from my t-mobile gs3, powered by: FreeGS3 R7 "Resurrection"
OTAw, thanks so much... you are exactly describing my problem with my Tab10.1 as described here (http://forum.xda-developers.com/showpost.php?p=34462380&postcount=11), except that now the problem is worse: the screen starts flickering immediately after a minute or so, and the portrait mode, although seems a *little* better than landscape, but now it is also scrambled.
Waiting your findings...
My P7510 Galaxy tablet had the same problem. Send it to the warranty and replaced three filters. one was the part # 2901-001625 and two others were part # 2901-001647. Check with Samsung if your tablet is warranted or can call at 18009874357 Repair Service Inc
angeamon, I recently had a similar experience. I dropped my tab on concrete, and although no visible damage, the display was scrambled much like OTMw's pictures. I was lucky that it was only the LCD flex cable being slightly pulled free. It was actually hard to spot, but by using a magnifying glass I could see the line across the cable was slightly off from the (alinging) line across the surface behind it.
Also, I didn't know how to open the case or how to unlock the cable until seeing an tear down video on YouTube for the Galaxy note (similar enough to the original tab for me). Once I disconnected the power cable, and disconnected and reconnected the LCD cable, and reassembled, the screen was back to normal.
Again, I was probably lucky this was all that was needed, and my issue was the direct result of a hard drop, and so it may not help. But you may want to inspect /reset the the cable connections.
Good luck with the tab!
SenatorKen said:
angeamon, I recently had a similar experience. I dropped my tab on concrete, and although no visible damage, the display was scrambled much like OTMw's pictures. I was lucky that it was only the LCD flex cable being slightly pulled free. It was actually hard to spot, but by using a magnifying glass I could see the line across the cable was slightly off from the (alinging) line across the surface behind it.
Also, I didn't know how to open the case or how to unlock the cable until seeing an tear down video on YouTube for the Galaxy note (similar enough to the original tab for me). Once I disconnected the power cable, and disconnected and reconnected the LCD cable, and reassembled, the screen was back to normal.
Again, I was probably lucky this was all that was needed, and my issue was the direct result of a hard drop, and so it may not help. But you may want to inspect /reset the the cable connections.
Good luck with the tab!
Click to expand...
Click to collapse
Thanks for your info.. I too am hoping that it be a problem with a loose LCD cable. I am yet to open my tab. So will update when i am done. I am still awaiting my toolkit from iFixit...
Update on my tab problem -- well, I haven't had the time to open it up yet but it seems that the issue is almost resolved. The red tinge disappears and then reappears, so I am guessing it must be a loose cable problem. Will keep updating when I have more news.....
mine is overheating too like otaw did anyone solve this problem im bout to buy the lcd flex ribbon did it work for you guyss?
OTAw, you seem pretty knowlegable on these tabs. While visiting my parents they mentioned to me that the screen on my mothers tab 2 7" p3113 was extremely dim. Since they aren't tech savy I took a look and sure enough the screen was so dark that I had to sit in a dark room to see it. I tried connecting the phone to the charger and didn't get any brighter. I checked the settings and made sure power save was off, Auto brightness was turned off and brightness was set to max level. I tried autobrightness and it made it too dim to be seen. So I tapped the same spot on the screen and was able to get auto brightness back off and return the screen to super dim. This tab is not rooted. I did turn on debugging just in case. I tried rebooting the tab and it didn't fix it either. after about half an hour the screen darkened to the point where it has no backlighting at all. I know the tab is on cause it will make sounds when I press buttons. I know the digitizer is working cause if I swipe my finger across the screen i can hear the tab play the sound indicating I unlocked the lock screen. Does this sound like a case of a bad hardware issue to you? I tried searching these forums and google and can't find anything even remotely close to my issue. Thanks in advance.
Shawn said:
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
I have a 10.1 that the screen comes and goes. it goes black and then comes back
what do you think could be the issue?
I am very close on pulling the trigger on a ZU, coming from a Note II. However, I am quite reluctant to take the plunge because there several serious issues plaguing the ZU, so it seems.
First off, I have heard many nightmare stories about spontaneous cracks that happen for no particular (self inflicted) reason and that it takes weeks to months after to get the phone back and sometimes needing to pay for it. This of course is atrocious service by Sony. I have read a statement from Sony, saying they repair single cracked displays. Anybody experience with this issue and is the ZU really that fragile? It's a big phone and needs to survive in a jeans pocket, logically.
Secondly how bad/ good are the black values in the dark on the ZU? In daylight they seem fine, but in the dark, in bed, watching a movie... Not sure.
Thanks guys.
While I mostly watch comedies or TV shows on my phone and leave more serious watching for my ht room, I never felt bad about the black levels although it's not on par with my previous note phones. My gf is getting note 2 tomorrow so I can take some pics side by side showing the same dark movie scenes.
Sent from my C6806 using XDA Premium HD app
Thanks for that, I appreciate it. It would probably be best to take them in a pitch black room, as it would be more accurate. No experience with sudden cracks, eh?
gideonMorrison said:
Thanks for that, I appreciate it. It would probably be best to take them in a pitch black room, as it would be more accurate. No experience with sudden cracks, eh?
Click to expand...
Click to collapse
I have only read about two or three guys around here that have cracked their screens, so it doesn't look like it's a widespread issue. It is a 6.4" sheet of thin glass though, so you should be careful with it no matter what. The screen is an LCD, so you won't get deep blacks in the dark, since LCDs have a backlight (LED). AMOLEDs don't have that, so that's why you get those deep blacks. Even my old Galaxy Note had a grey-ish black when i used it in the dark, since light from the neighbouring pixels would illuminate the area around.
The blacks looks good in normal light, but it won't look that black in a dark room. That's just how the technology works.
LordManhattan said:
I have only read about two or three guys around here that have cracked their screens, so it doesn't look like it's a widespread issue. It is a 6.4" sheet of thin glass though, so you should be careful with it no matter what. The screen is an LCD, so you won't get deep blacks in the dark, since LCDs have a backlight (LED). AMOLEDs don't have that, so that's why you get those deep blacks. Even my old Galaxy Note had a grey-ish black when i used it in the dark, since light from the neighbouring pixels would illuminate the area around.
The blacks looks good in normal light, but it won't look that black in a dark room. That's just how the technology works.
Click to expand...
Click to collapse
Thanks for your thorough reply :good: Regarding the sudden cracks, people blame the design for it, that the power button placement is the culprit. I.e. the enclosure not being strong enough and it's a design fault. Where I'm from, Holland, there was a tv show that shined a light on the many Xperia screens that cracked, particularly the Z. Hundreds of people had this issue and basically Sony left them out in the cold for weeks to months, saying there wasn't such a problem. We all know they released a statement where they state otherwise and single cracks will (no impact) be repaired under warranty. I am not eager to grab the ZU from my pocket one day and welcomed by a 'sudden crack'. This of course is a risk and a risk any adopter takes.
Regarding the black values, how is the quality of HD content in the dark, I mean are the blacks 'good enough'?
:good:
gideonMorrison said:
Thanks for your thorough reply :good: Regarding the sudden cracks, people blame the design for it, that the power button placement is the culprit. I.e. the enclosure not being strong enough and it's a design fault. Where I'm from, Holland, there was a tv show that shined a light on the many Xperia screens that cracked, particularly the Z. Hundreds of people had this issue and basically Sony left them out in the cold for weeks to months, saying there wasn't such a problem. We all know they released a statement where they state otherwise and single cracks will (no impact) be repaired under warranty. I am not eager to grab the ZU from my pocket one day and welcomed by a 'sudden crack'. This of course is a risk and a risk any adopter takes.
Regarding the black values, how is the quality of HD content in the dark, I mean are the blacks 'good enough'?
:good:
Click to expand...
Click to collapse
You'll just have to take the chance at this point, but it shouldn't be an issue at all. If it was, you'd be seeing a lot more people complaining around here. Regarding the HD quality in the dark, i don't think you'll have any complaints. The colors and the screen is overall fantastic, but it may take a few watches to get used to the more natural colors if you're used to AMOLED, which in most cases makes everything look fake.
LordManhattan said:
You'll just have to take the chance at this point, but it shouldn't be an issue at all. If it was, you'd be seeing a lot more people complaining around here. Regarding the HD quality in the dark, i don't think you'll have any complaints. The colors and the screen is overall fantastic, but it may take a few watches to get used to the more natural colors if you're used to AMOLED, which in most cases makes everything look fake.
Click to expand...
Click to collapse
You're absolutely correct on both counts. I need to take the plunge. Yesterday at Mediamarkt the ZU had a dead battery so that didn't help me taking a look at the screen. I will be doing that today at some other stores.
You're absolutely right regarding the samoled screens, they made my eyes adapt to very cartooney color reproduction. Sure it can make everything pop and the blacks are overall (not always) great, but realistic...no. I'm hoping the ZU is the middle road between the sammy's samoled and the somewhat boring IPS displays we see in LG or HTC.
Follow up: So I went on my bike to the city in the worst storm, with rain, hail and thunder, but I conquered the elements, only to be greeted in the end by the marvelous ZU. I saw it yesterday in white and today in black and damn it looks so damn classy in black. A phablet from the future. The screen is pretty much insane, a middle road as I expected, between samoled and LCD IPS. I watched some movie trailer and everything seemed insanely sharp and crisp, with natural realistic color tones.
gideonMorrison said:
You're absolutely correct on both counts. I need to take the plunge. Yesterday at Mediamarkt the ZU had a dead battery so that didn't help me taking a look at the screen. I will be doing that today at some other stores.
You're absolutely right regarding the samoled screens, they made my eyes adapt to very cartooney color reproduction. Sure it can make everything pop and the blacks are overall (not always) great, but realistic...no. I'm hoping the ZU is the middle road between the sammy's samoled and the somewhat boring IPS displays we see in LG or HTC.
Follow up: So I went on my bike to the city in the worst storm, with rain, hail and thunder, but I conquered the elements, only to be greeted in the end by the marvelous ZU. I saw it yesterday in white and today in black and damn it looks so damn classy in black. A phablet from the future. The screen is pretty much insane, a middle road as I expected, between samoled and LCD IPS. I watched some movie trailer and everything seemed insanely sharp and crisp, with natural realistic color tones.
Click to expand...
Click to collapse
I'm pretty sure you'll only get one opinion out of us here. Which is take the plunge!
I took the plunge so far I've even got two of the bloody ultras!
It's a long story.
I've come from a Galaxy Note, Galaxy Note II, and Galaxy S4.
I'm far happier with my Ultra. You will be too!
Alright so a final question regarding contrast, black levels that is, how is it for you guys? Especially in pitch black (at night, while watching videos)? Erica Griffin, who is also a XDA member, posted her review on the ZU on Youtube and mentioned her pretty bad contrast level of 680:1, whereas others have a ratio of 1000:1 and above. What are your findings? The Youtube time link can be found here:
gideonMorrison said:
Alright so a final question regarding contrast, black levels that is, how is it for you guys? Especially in pitch black (at night, while watching videos)? Erica Griffin, who is also a XDA member, posted her review on the ZU on Youtube and mentioned her pretty bad contrast level of 680:1, whereas others have a ratio of 1000:1 and above. What are your findings? The Youtube time link can be found here:
Click to expand...
Click to collapse
I can't meassure my screen since i have idea how to do it, but remember that it's an LCD, so black won't be black in a dark room. It'll be gray. My friends brand new Samsung Galaxy TabPro has an LCD, and it's the same story there. Even AMOLEDs won't be pitch black in dark places. It'll be darker, but not completely black.
I don't know what else to tell you. You'll have to just check it out yourself and see if it's something you can live with or not. I watch tv shows on my Ultra every night in bed, and i'm not complaining.
LordManhattan said:
I can't meassure my screen since i have idea how to do it, but remember that it's an LCD, so black won't be black in a dark room. It'll be gray. My friends brand new Samsung Galaxy TabPro has an LCD, and it's the same story there. Even AMOLEDs won't be pitch black in dark places. It'll be darker, but not completely black.
I don't know what else to tell you. You'll have to just check it out yourself and see if it's something you can live with or not. I watch tv shows on my Ultra every night in bed, and i'm not complaining.
Click to expand...
Click to collapse
Yeah the tech between amoled and lcd is vastly different, which results in various color/brightness traits. It seems there were two different panels used for the ZU, namely the AUO and Sharp, as seen on this image. Perhaps this is why there is a different contrast ratio across the board.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
LordManhattan said:
Even AMOLEDs won't be pitch black in dark places. It'll be darker, but not completely black.
Click to expand...
Click to collapse
I disagree. On my Note 2 black is completely, 100% black.
maxld said:
I disagree. On my Note 2 black is completely, 100% black.
Click to expand...
Click to collapse
That would be impossible since there is still a small current flowing through the pixels, so they are never really off. But yes, closest to black as possible.
gideonMorrison said:
That would be impossible since there is still a small current flowing through the pixels, so they are never really off. But yes, closest to black as possible.
Click to expand...
Click to collapse
Oh okay. I thought, that they are completely turned off, as Wikipedia states.
maxld said:
Oh okay. I thought, that they are completely turned off, as Wikipedia states.
Click to expand...
Click to collapse
That would cause smearing, sadly, as seen with the Note 3. They fixed that later, not completely turned off.
gideonMorrison said:
I am very close on pulling the trigger on a ZU, coming from a Note II. However, I am quite reluctant to take the plunge because there several serious issues plaguing the ZU, so it seems.
First off, I have heard many nightmare stories about spontaneous cracks that happen for no particular (self inflicted) reason and that it takes weeks to months after to get the phone back and sometimes needing to pay for it. This of course is atrocious service by Sony. I have read a statement from Sony, saying they repair single cracked displays. Anybody experience with this issue and is the ZU really that fragile? It's a big phone and needs to survive in a jeans pocket, logically.
Secondly how bad/ good are the black values in the dark on the ZU? In daylight they seem fine, but in the dark, in bed, watching a movie... Not sure.
Thanks guys.
Click to expand...
Click to collapse
About the cracked screen, please be careful. I thought that it could never happen to me (I use all my phones with a lote of care, as they are expensive and difficult to repair on warranty in my country). I took it out of my pants, as hundreds of times before, and a cracked screen greeted me. I've been without my SXZU for one month now, and no easy fix awaits. No warranty from Sony (I showed them those web pages where Sony acknowleges the problem), so I have to pay $600 USD to repair it.
I checked other web sites to buy the part (between $150 to $210), but I'm wary about two themes: 1. The quality of the spare part. And 2. I've been looking for instructions on how to repair it myself and let me tell you, it's not easy at all. You have to take the phone apart to get to the display. So I have to look for an expert. An experts are not cheap.
So, it is easy to break and difficult to repair. But you are living in a country that is known to repair on warranty those screen damages, as long as there is just one crack.
estuardo4 said:
About the cracked screen, please be careful. I thought that it could never happen to me (I use all my phones with a lote of care, as they are expensive and difficult to repair on warranty in my country). I took it out of my pants, as hundreds of times before, and a cracked screen greeted me. I've been without my SXZU for one month now, and no easy fix awaits. No warranty from Sony (I showed them those web pages where Sony acknowleges the problem), so I have to pay $600 USD to repair it.
I checked other web sites to buy the part (between $150 to $210), but I'm wary about two themes: 1. The quality of the spare part. And 2. I've been looking for instructions on how to repair it myself and let me tell you, it's not easy at all. You have to take the phone apart to get to the display. So I have to look for an expert. An experts are not cheap.
So, it is easy to break and difficult to repair. But you are living in a country that is known to repair on warranty those screen damages, as long as there is just one crack.
Click to expand...
Click to collapse
Not sure if the ZU is really easy to break. I asked some reps at the shop about it and they told me the problem was really widespread with the Xperia Z, not the ZU. Some people cracked the ZU, sure, but many have not. Not sure what could have caused yours. Hope it works out for you and next time you should probably get a cheap phone insurance which covers these things.
gideonMorrison said:
Not sure if the ZU is really easy to break. I asked some reps at the shop about it and they told me the problem was really widespread with the Xperia Z, not the ZU. Some people cracked the ZU, sure, but many have not. Not sure what could have caused yours. Hope it works out for you and next time you should probably get a cheap phone insurance which covers these things.
Click to expand...
Click to collapse
Agreed...
And if possible, a good case/bumper for it too...
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Lucky u...
Some user cant claim as the sceen crack itself...
Even water damage were to be blame to the user when the sticker turn red...
CheesySeb said:
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Click to expand...
Click to collapse
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
mm44rrkk said:
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
Click to expand...
Click to collapse
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
StonedPanda said:
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
Click to expand...
Click to collapse
Wish I would have thought of that when the screen hairline cracked on my xt910 :'(
CheesySeb said:
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Click to expand...
Click to collapse
hey, an update on what happened with mine..
Basically same happened to mine as yours.. although it was just my screen went dull after water damage.. Then I went to Egypt, and on the flight there the screen started acting weird and wouldnt let me touch anywhere, and the water sensors went from very pale pink to red! So I got home on 15th May and sent it the next day.
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
mm44rrkk said:
hey, an update on what happened with mine..
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
Click to expand...
Click to collapse
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
CheesySeb said:
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
Click to expand...
Click to collapse
Horrendous indeed lol!
When I sent mine in was literally 3 weeks old and hadn't been used that much since I was still using my S4 at the time and had case and protector on since the day I got it so was almost brand new.
Regards to the volume I've noticed the same, where as my partners Ultra is much louder and has more bass.
Im thinking about getting rid of the ultra after only having it a very short 3 months lol. If they put a flash in it, improved sound, and the awful touch screen then I'd defo upgrade to that, but seems like Sony has abandoned the ultra's production !
Don't forget, the ZU2 is due out soon enough... That's the trouble with these fancy phones coming out every 6 months! I wonder if it's some sort of kernel thing re: speaker bass, I've tried a few but no success as yet. Touch response seems better on doom kernel for no apparent reason, afaik it's the exact same touchscreen module in the doomlords kernel as you get with stock but it seems to work better. Also religious cleaning of the screen helps, and I don't run a screen protector.