Hi,
I bought a new Sony Xperia Z2 and installed whatsapp on it. In the beginning there were no issues, but eventually, while using whatsapp the phone started freezing and everytime I have to hard shutdown inorder to get the phone back online to work normally. This only happens when I use whatsapp. I even tried uninstalling and reinstalling the application. Is there a way to overcome this issue? Please suggest a work around. Thanks in advance.:crying::crying:
Manoj Devaraj said:
Hi,
I bought a new Sony Xperia Z2 and installed whatsapp on it. In the beginning there were no issues, but eventually, while using whatsapp the phone started freezing and everytime I have to hard shutdown inorder to get the phone back online to work normally. This only happens when I use whatsapp. I even tried uninstalling and reinstalling the application. Is there a way to overcome this issue? Please suggest a work around. Thanks in advance.:crying::crying:
Click to expand...
Click to collapse
this sounds like a framework issue
try repairing your device via sony pc companion
Also, I tried using the pc companion to repair the phone. It started working much better till I installed whatsapp again, that the freezing started again. Is there any way to know what is causing the problem? Any suggestions on how to tweak the software to prevent it from occuring once again. Please advice
Envious_Data said:
this sounds like a framework issue
try repairing your device via sony pc companion
Click to expand...
Click to collapse
I tried using the pc companion to repair the phone. It started working much better till I installed whatsapp again, and the phone freezing started. Is there any way to know what is causing the problem? Any suggestions on how to tweak the software to prevent it from occuring once again. Please advice
It seems that nobody else has come with such an issue or it's relatively new that nobody has an answer to, yet!!
Could you let me know, if possible, whether a sim card would have anything to do with this issue? I contacted the service centre and they asked me to change my sim card and check. As I have also mentioned that I have already tried repairing the phone using PC companion. Any suggestions/advices are welcome.
Thanks...
Related
This is my first incursion into Android, so apologies if it's a basic question/has already been answered elsewhere (not that I could find it via search):
I have somehow lost the vibrate function
I have been installing quite a few apps & have rooted the phone, as befits my first contact with Android , also I conected via PC connect to the update service, and it downloaded an (outdated) update.
It may well have been while trying different profile managers - but despite enabling vibrate in the system menu, and in the profiles of the current profiles app I'm using (called Profiles), no joy.
All suggestions gratefully received
Tia.
responding to the onslaught of concerned posters
having got into the service menu, it seems the vibrate function is not working.
Doing some serious googling on the subject, this appears to be a RELATIVELY COMMON issue with this terminal - so be aware.
(mine has disappeared into SE technical service for a couple of weeks to get repaired)
What happened with yours? Did it get fixed? Anything we can do to fix it ourselves?
maybe try repair it with PC Companion.
Tehouster said:
maybe try repair it with PC Companion.
Click to expand...
Click to collapse
You can´t fix hardware failure with software update, mate.
Dear XDA developers & Friends,
I have Sony Sk17i Mini Pro and my Back camera is showing a Black screen and it says Sony encountered a problem and it closes on its own.
I did a update to Android 4.0 from my WIFI connection but still this problem persists.
Please provide a solution.
Thanks & Regards,
Sal
There's no such thing as OTA update for ICS. You have to use PC Companion, as far as I know. We can't tell you what happened if you don't give us the right information.
Sir,
My front camera is working fine but as soon as I switch to back camera, a black screen comes and all the icons on the screen become disabled.
I had tried to update using PC companion but net kept disconnecting so I did update directly from phone and I am now on Android 4.0.
Please help me rectify the problem.
Please
Let me repeat that, I've never heard of the chance to upgrade via OTA. You'll have to wait for someone else's help, since I don't know what you are talking about. I'm sorry.
Feanor88 said:
Let me repeat that, I've never heard of the chance to upgrade via OTA. You'll have to wait for someone else's help, since I don't know what you are talking about. I'm sorry.
Click to expand...
Click to collapse
Uhm..PC Companion uses the WiFi to make the update...
To OP: Try Repair option in Update Service.
but he said he updated the sofware "directly from phone".
Someguyfromhell said:
Uhm..PC Companion uses the WiFi to make the update...
To OP: Try Repair option in Update Service.
Click to expand...
Click to collapse
You mean you can connect the phone to your PC via WiFi and upgrade to ICS? I don't really think so, since the whole ROM will be erased and then ICS will be flashed... how can the WiFi connection be stable meanwhile?
I missed the second post from the OP...
Once again, repair with Update Service.
Oh, and WiFi hotspot is stable, I used it while on a trip(when I still had my LWW).
You used WiFi hotspot while upgrading the phone?
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Go into settings > apps > all apps, clear all data for anything relating to contacts then all will be fine, make sure contacts are backed up tho of course
Sent from my D6503 using Tapatalk
I have tried and have not seen the message. Will keep you updated if it has conpletely gone
Sent from my D6503 using XDA Free mobile app
It should do it did for me glad I could help
Sent from my D6503 using Tapatalk
Update: It happened again when I reboot my phone today. Is it possible a firmware bug?
I should wait for the next release, hope Sony will fix this issue.
Regards,
I'm on romaur which is 402 and haven't seen this error since I wiped contacts data so not sure, you still on stock or?
Sent from my D6503 using Tapatalk
Same issue!
tuanph.aus said:
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Click to expand...
Click to collapse
I also have the same issue as the OP. It particularly happened after I upgraded to .402 using PC companion.The message will appear always after restarting. My devices has not been rooted. Tried to clear data and cache for contact apps, but after restarting, the message appeared again. I am still lazy to do a re-install because aside from the message appearing only after a restart, there are no other major effect to my Z2's performance. but clearing it will be nice though.
I have the same thing when i touch the phone immediatly when it just restarted, but when i restart and leave it untill screen goes off i don't get the message.
Sent from my Xperia Z2 with the use of Tapatalk
phscyiipfer said:
I also have the same issue as the OP. It particularly happened after I upgraded to .402 using PC companion.The message will appear always after restarting. My devices has not been rooted. Tried to clear data and cache for contact apps, but after restarting, the message appeared again. I am still lazy to do a re-install because aside from the message appearing only after a restart, there are no other major effect to my Z2's performance. but clearing it will be nice though.
Click to expand...
Click to collapse
Mafiatounes said:
I have the same thing when i touch the phone immediatly when it just restarted, but when i restart and leave it untill screen goes off i don't get the message.
Sent from my Xperia Z2 with the use of Tapatalk
Click to expand...
Click to collapse
Hi guys,
Thank you for your info.
I tried to disable contact sync of Viber and I think the message has temporarily gone. Sometimes it still pop up but not as often as before I disabled the contact sync of Viber.
Apparently, this problem is caused by contact synchronisation between Viber, Facebook, Messenger, Whatsapp, etc. Other users, such as Samsung phone users, reported that they have the same issue but when they turned off contact sync of the above-mentioned apps, the error message somehow has gone.
To be honest, I have just recently switched to android from iPhone, and I have been usings iOS for years and never seen any kind of issue/error like this on iOS. However, Sony Z2 is one of the greatest phone I ever owned and I am so happy with it, specially its crazy battery life.
Hope you guys will share your solution here if someone can fix it permanently.
Cheers,
tuanph.aus said:
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Click to expand...
Click to collapse
Running any Xposed Mods ?
defsix said:
Running any Xposed Mods ?
Click to expand...
Click to collapse
Nope, running original stock firmware. No jailbreak/root.
Cheers,
Update 13.06.2014: Guys, I have tried and flashed my Z2 with UK .402 and so far so good, I dont see that error message pop-up again after reboot.
Regards,
possible fix
i had this problem, amongst others stopping my phone. i pulled the sim card out, then rebooted the phone. the phone then showed it was updating all apps i let it boot up and it seemed to work. pulled battery and put sim card back in. and all ok so far. i have sent my phone 3 times away to vodafone for this repair, with android.clock stopping, android.phone stopped working and the phone actually crashing on the samsung screen and not even booting up. each time all they do is a factory reset. like duhhhh, i have never thought of that (sarcasm). i am hoping that doing this, will give my phone some sort of permanency in it's repair. i have not rooted the phone, it is stock.
Vodofone refused to replace the handset even though it had been in so many times for repair. word of advice. steer clear of vodafone. i am cancelling all my contracts with them.
sorry that went off topic, but i want a phone that works and vodafone will not help you in that matter.
tbish said:
i had this problem, amongst others stopping my phone. i pulled the sim card out, then rebooted the phone. the phone then showed it was updating all apps i let it boot up and it seemed to work. pulled battery and put sim card back in. and all ok so far. i have sent my phone 3 times away to vodafone for this repair, with android.clock stopping, android.phone stopped working and the phone actually crashing on the samsung screen and not even booting up. each time all they do is a factory reset. like duhhhh, i have never thought of that (sarcasm). i am hoping that doing this, will give my phone some sort of permanency in it's repair. i have not rooted the phone, it is stock.
Vodofone refused to replace the handset even though it had been in so many times for repair. word of advice. steer clear of vodafone. i am cancelling all my contracts with them.
sorry that went off topic, but i want a phone that works and vodafone will not help you in that matter.
Click to expand...
Click to collapse
Xperia's have unremovable batteries, maybe you should steer clear of Samsungs
Is that a good thing or a bad thing though? Cos sometimes taking a battery out is what could be needed to fix a problem.
But point taken. Perhaps a change of manufacturer would help
Sent from my GT-I9300 using XDA Free mobile app
tbish said:
Is that a good thing or a bad thing though? Cos sometimes taking a battery out is what could be needed to fix a problem.
But point taken. Perhaps a change of manufacturer would help
Sent from my GT-I9300 using XDA Free mobile app
Click to expand...
Click to collapse
I know people who advocated pulling the battery from devices as the only answer but I've yet to come across a situation on any device which couldn't be handled with >adb reboot or a three finger reset.
There's actually a method on Xperia devices, to disconnect the battery and plug it back. It's called "Hard Reset". Yeah you don't take the battery out in reality, but this method does it in Matrix dimension. So, the consequences are the same.
So i was playing modern combat blackout 5... Suddenly screen freeze... But i cannot do anything, I can lock or unlock but game is still " running " Sounds coming when i press camera button, I cant turn it off or anything..... :S Wtf should i do ? Thank you. i solved it, but i still wanna know if someone had same issue ??? :S
Croize said:
So i was playing modern combat blackout 5... Suddenly screen freeze... But i cannot do anything, I can lock or unlock but game is still " running " Sounds coming when i press camera button, I cant turn it off or anything..... :S Wtf should i do ? Thank you. i solved it, but i still wanna know if someone had same issue ??? :S
Click to expand...
Click to collapse
i saw this same problem elsewhere, the user had to send to sony repair as it happened to be a manufacturing issue
try using repair in sony pc companion one time to see if it fixes it, if it still has a dead acreen then try contacting sony service centre
Envious_Data said:
i saw this same problem elsewhere, the user had to send to sony repair as it happened to be a manufacturing issue
try using repair in sony pc companion one time to see if it fixes it, if it still has a dead acreen then try contacting sony service centre
Click to expand...
Click to collapse
i solved the issue... byt holding power & volume , then it vibrated 3 times then worked as before, I did a reset of the phone, Havent tryed the phone on gaming after that yet.. But hopefully it was a one time thing :S pc companion ??
Croize said:
i solved the issue... byt holding power & volume , then it vibrated 3 times then worked as before, I did a reset of the phone, Havent tryed the phone on gaming after that yet.. But hopefully it was a one time thing :S pc companion ??
Click to expand...
Click to collapse
if it happens again then that can conferm its The game your playing
Envious_Data said:
if it happens again then that can conferm its The game your playing
Click to expand...
Click to collapse
Are you sure it would be the game then ?? Cause the whole phone locked man, If it was the game i would still be able to use phone :S
Croize said:
Are you sure it would be the game then ?? Cause the whole phone locked man, If it was the game i would still be able to use phone :S
Click to expand...
Click to collapse
games can actualy crash an entire phone
example: Grand Theft auto Vice city crashes and totaly locks xperia S in the same way
Envious_Data said:
games can actualy crash an entire phone
example: Grand Theft auto Vice city crashes and totaly locks xperia S in the same way
Click to expand...
Click to collapse
hm ok :S So i shouldnt be worried ??
Croize said:
hm ok :S So i shouldnt be worried ??
Click to expand...
Click to collapse
you shouldent at all ;D
Phone freezes while using whatsapp
Hi,
I bought a new Sony Xperia Z2 and installed whatsapp on it. In the beginning there were no issues, but eventually, while using whatsapp the phone started freezing and everytime I have to hard shutdown inorder to get the phone back online to work normally. This only happens when I use whatsapp. I even tried uninstalling and reinstalling the application. Is there a way to overcome this issue? Please suggest a work around. Thanks in advance :crying::crying:
I have problem with my Xperia GO mobile phone. The problem is following: when I dial number is need a few second (5-6) for dial a number. I have android 4.1.2 . Also when anyone call me and when I answer the call it is still vibrate my mobile 3-4 second. I tried to reset my mobile phone (factory reset) but the problem is again. My call log is empty and I have not a lot of apps. Anyone to help me how to fix this problem?Sry for my English. Thank you
its a bug, happened with me too, and its not related to how many apps you have.
try this : http://forum.xda-developers.com/xperia-u/themes-apps/mod-z1-phonebook-xperia-t2650232
this phonebook too has small bug (in call logs) but otherwise its a fine app.
you might need supersuser mod for this to work. you can install the package from here, or do it manually too. search in forums for it.
please note : this app too lags while launching but delay is only of 1~2 sec. i have no other issues.
dragansk said:
I have problem with my Xperia GO mobile phone. The problem is following: when I dial number is need a few second (5-6) for dial a number. I have android 4.1.2 . Also when anyone call me and when I answer the call it is still vibrate my mobile 3-4 second. I tried to reset my mobile phone (factory reset) but the problem is again. My call log is empty and I have not a lot of apps. Anyone to help me how to fix this problem?Sry for my English. Thank you
Click to expand...
Click to collapse
I did not make any action. First of all I uninstalled my Viber application and now I have not the problem with my dialing and receiving calls.
Is this Viber bug or andorid bug? How to fix it?
I want to use Viber and this issue to be fixed.
dragansk said:
I did not make any action. First of all I uninstalled my Viber application and now I have not the problem with my dialing and receiving calls.
Is this Viber bug or andorid bug? How to fix it?
I want to use Viber and this issue to be fixed.
Click to expand...
Click to collapse
Hi!
I have this bug with or without Viber since android 4.1.2 or higher Android version (Stock, FXP, CM10, CM11)!
No success, no solved! Tryed increase RAM with swapper: no success!
I'm clueless!
And I'm desperate!
I can not believe that there is no solution
:crying:
papzi57 said:
Hi!
I have this bug with or without Viber since android 4.1.2 or higher Android version (Stock, FXP, CM10, CM11)!
No success, no solved! Tryed increase RAM with swapper: no success!
I'm clueless!
And I'm desperate!
I can not believe that there is no solution
:crying:
Click to expand...
Click to collapse
I contacted Sony technical support and they told me to repair my mobile phone. So I did not repair my mobile software. When I uninstalled Viber app the problem was solved.
After that I permanently deleted all viber files with File Manager on my sdcard memory (Viber folder with all stickers,backgrounds,user photos etc..) and I reinstalled again the Viber. Now I have Viber and I dont have problem.
I dont know how it solved on my Xperia hahah . Try to repair will be solved
How to repair?
Before you start the software repair, you need to have the PC Companion application installed on your computer. PC Companion is preloaded in the memory of your phone for direct installation but also you can download PC Companion to your Windows computer from this link for free http://www.sonymobile.com/gb/tools/pc-companion/
To update your device software using the PC Companion application
1. Turn on your Android™ device and connect it to a PC using a USB cable.
2. Computer: Wait a few seconds for PC Companion to start. If PC Companion doesn’t start automatically, you can start it from the start menu on the computer.
3. Computer: In the Support Zone application, click Start, and then select the Phone Software Update option.
Follow the instructions on the screen. Please note that you should not disconnect the USB cable when updating your device as it can damage the content being transferred.
I had this problem, and I never even installed viber...
If it was solved for you by removing viber, let's say you might have had ram shortage, or viber extension to phonebook is buggy..
Anyways, the problem is solved. Cheers!
Sent from my ST27i
deshx said:
I had this problem, and I never even installed viber...
If it was solved for you by removing viber, let's say you might have had ram shortage, or viber extension to phonebook is buggy..
Anyways, the problem is solved. Cheers!
Sent from my ST27i
Click to expand...
Click to collapse
You solved this dial problem?
Could you share your method?
i already did !
see my first post in this thread.
you should try this phonebook. as i said earlier, it will need superuser. details are in first post.
and other things you can try :
- turn off sync for contacts from fb, viber etc.
- add exception of contacts, phone and other related apps in stamina mode (if you use stamina mode, it helped me alot ).
papzi57 said:
You solved this dial problem?
Could you share your method?
Click to expand...
Click to collapse
It works on CM10-CM11?
Now I have CM10, without viber, without any contact sync, without stamina, but with dialling bug.
I can make call ONLY after reboot. After a few hours can't make call or receving call!
In this weekend I try downgrade to ICS and I hope...
Don't know if it works with CM,see the thread for support.
But you can search for another phonebook which works with cm.
And your problem is different.
I heard about it somewhere, it might be related to kitkat os.
KK was having problems with 3G.
Signal loss etc.
It was temporarily solved by switching to GSM mode.
Default is wcdma(preferred) /GSM.
Sent from my ST27i
deshx said:
Don't know if it works with CM,see the thread for support.
But you can search for another phonebook which works with cm.
And your problem is different.
I heard about it somewhere, it might be related to kitkat os.
KK was having problems with 3G.
Signal loss etc.
It was temporarily solved by switching to GSM mode.
Default is wcdma(preferred) /GSM.
Sent from my ST27i
Click to expand...
Click to collapse
CM10 = Jelly Bean
Cyanogenmod uses another kernel and phone/phonebook app as stock firmware. But the simptome is the same: ONLY call can't making or receviing!
Never ever app freezing, ONLY the com.android.phone!
OK, I'll try ICS, other say: ICS fw don't have this bug.
Yes, ICS don't have this bug. (i used ics for about 2 months before JB was released. no problems there...)
papzi57 said:
CM10 = Jelly Bean
Cyanogenmod uses another kernel and phone/phonebook app as stock firmware. But the simptome is the same: ONLY call can't making or receviing!
Never ever app freezing, ONLY the com.android.phone!
OK, I'll try ICS, other say: ICS fw don't have this bug.
Click to expand...
Click to collapse
Hi!
Disabled the contact syncronising (google, FB, etc.), seems like solved the bug.
good to know that my method worked for you too.
i think the lag is caused by some dynamic features of the phonebook.
NOTE : Disabling sync might increase the overall load and response time, but you should manually sync your contacts with at least one online account regularly, to avoid data loss. OR, you can make backups to internal/ sd card too.
papzi57 said:
Hi!
Disabled the contact syncronising (google, FB, etc.), seems like solved the bug.
Click to expand...
Click to collapse