Bad mic? - Xperia Z2 Q&A, Help & Troubleshooting

Hey guys
I've had my Z2 for three months, and sometimes when I call people they almost can't hear me. The reception is great and it's only an issue with this phone.
Have anyone else had this problem?
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i
SuperVaesel said:
Hey guys
I've had my Z2 for three months, and sometimes when I call people they almost can't hear me. The reception is great and it's only an issue with this phone.
Have anyone else had this problem?
Sent from my D6503 using XDA Free mobile app
Click to expand...
Click to collapse
i don have this problem.
check if it get wet somehow!
+ test if with voice record (or the built-in test app Xperia Diagnostic; Setting > About > Diagnostic)
if thr s problem first try to repair firmware to be sure it s not software
if problem remains take it to service for replacement because of faulty hardware
:good:

Related

Microphone issues?

I have consistent problems on speakerphone with people saying they can't hear me. I had a bear motion slim case on it but I'm not clear if that is creating any issues. Is there a hidden microphone anywhere that the case may be covering? Or do I need a warranty replacement?
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It's weird, I've had certain people tell me this as well but others can hear me fine. Not sure what's going on, but I know that when I'm talking with someone who has trouble hearing me, if I put in my headphones it solves the problem. Maybe something to do with noise cancellation/echo reduction?
Do you have a case on or anything? I only have the issue on speakerphone.
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my girlfriend constantly nags about it when shes on speakerphone that i sound like im far away idk what it is
Bump. I tested with skype audio test last night with no issues. I can't figure out if there is really an issue
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Stop trying to find issues where there isn't. The speaker on this device is horrible, so who would actually persistently talk using it
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That makes zero sense. Especially since I'm referring to the microphone
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km8j said:
That makes zero sense. Especially since I'm referring to the microphone
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Go get a refurbished one then
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I get the same complaint. Not sure why. My case doesn't cover the microphone from what I can tell
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I've been messing around with this more and it seems like the bottom mic on my device is really directional in the sense that it only seems to pick up audible sound when you talk right into it. It's definitely barely picking up anything when the phone is held normally as if for a call. The speakerphone mic seems to work fine.
EDIT: I finally took it back to the store and swapped it out for a new one. It was definitely a hardware issue as my new one sounds much better.
Same issue here and I'm not using a case.
On speakerphone only, I get complaints every single time that people can't hear me to the point where I have to switch back to handheld.
Noise reduction currently off but it's the same either way. Gonna pop into Tmobile on the way home and see what they say.
Anyone else get a warranty replacement?
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Bump
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km8j said:
Bump
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anyone?
I would like to know also
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Go into voice recorder and be sure the microphone setting is set to 'normal'.
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For those who have a problem with this, I've been dealing with this issue since day 1. It seems to be a T-mobile problem and NOT a problem with the phone itself.
The software is set up as half-duplex and not full-duplex as it should.
That means that if the person on the other end of the line is talking or making noise and you start talking, they're not going to be able to hear you. I've tried this with my phone and a replacement phone. Same thing happened. That means that you will continuously cut in and out.
I'm currently talking to T-mobile and they have a ticket open with me to work with developers on the issue. I have no idea what happened but, as someone who uses speakerphone all the time, it's a MAJOR pain.
If anyone has more experience with this sort of issue, I'd love to hear it.
Hi Guys,
I'm having a problem along the same lines. I moved to Tmo a month or so ago when the S5 came out (ported from Sprint). The first couple of days I had great coverage but intermittently when I talked to someone, they'd tell me it sounded like I was in a tin can. At times it was hollow or echo-y. It kind of stopped, but then started up again. To me, everything sounds perfect. Now, randomly when I talk to someone, sometimes they can hear me without any problem, and sometimes they can barely understand me because of so much feedback coming through (even though I can hear them perfectly).
Tmo gave me a new sim card to use and said to wipe my cache to make sure everything was good. I did that and it worked great for about a day. Now, it's random again. I call land line and it sounds like I'm in a tin can and when they talk it's lots of feedback. I call friend on att and they have loads of feedback when they talk but perfectly fine on my end. I called someone on Tmo and had the HD appear on the call and it sounded like he was talking through a pillow.
It's so weird I can't figure out what's going on, but it's getting really annoying trying to talk to someone and end up calling them multiple times just to see if I can get a clear connection.
Bluetooth in my car seems to work perfectly for each end, though.
I'm on stock rom, rooted w/ philz recovery, and have not updated to the new ANES.
I don't use a case.
Wondering if that would help out.
Check this out might explain the mic issue
http://www.nxpsoftware.com/press/nx...g-lifevibes-voiceexperience-in-the-galaxy-s5/

[Q] Slow wifi

Hey guys I just picked up the Z2 the other day and I'm loving it but I'm having an issue with the wifi, it's really slow. (about 2mbs when it should be about 30mb) However the issue goes every time I turn the wifi on the phone off and on again. I'm sure it's just the phone as well as I have other devices connected to the router which run at the correct speed and I've tried resetting the router as well as forgetting the network on the phone but still the problem persists, anyone else found this problem with their device and found a solution?
Ive ran into the same issue with my Z2 and S
I found that after purchasing my xperia s i ran into this issue , after a few months it fixed its self
This could be because the device needs a run in or the firmware
Id recomend waiting a tiny bit to see if updates will fix this issue
Im waiting for my actual Z2 to come so i can conform this, for now im stuck with a dev device between me and someone else
Id also recomend googling about this as many people have this issue and it seems to be a firmware issue over a device or hardware issue
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Envious_Data said:
Ive ran into the same issue with my Z2 and S
I found that after purchasing my xperia s i ran into this issue , after a few months it fixed its self
This could be because the device needs a run in or the firmware
Id recomend waiting a tiny bit to see if updates will fix this issue
Im waiting for my actual Z2 to come so i can conform this, for now im stuck with a dev device between me and someone else
Id also recomend googling about this as many people have this issue and it seems to be a firmware issue over a device or hardware issue
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Click to collapse
Thanks for help but I managed to fix the issue after alot of trial and error with a factory reset of the phone, hope this helps
Bazooka Tooth said:
Thanks for help but I managed to fix the issue after alot of trial and error with a factory reset of the phone, hope this helps
Click to expand...
Click to collapse
Can't you give me instructions please how you did it? Thanks
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PiskopatYazar said:
Can't you give me instructions please how you did it? Thanks
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Click to collapse
I just went to settings-backup and reset-factory data reset, I'm not sure I can recommend this method any more though as I've noticed my wifi speeds have dropped again today and yesterday. I'll keep a close eye on the issue though

[Q] Call Quality - Other End

Hi all,
I just got the Z2 for my fiancé as she wanted the best camera in a phone. All is going well except for call quality.
She hears everybody just fine but people complain that they can't hear her well. I've been reading online and some people are having the same issue even after replacing the phone.
Is it something to do with positioning the mic or could be a faulty hardware? She has an average (small) female face/head size. Could it be because the mic is just too far away from the mouth? Or something to do with noise-canceling mic?
EDIT: updated the phone to 402 and still she still has the same issue
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
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Mr.R™ said:
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
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It could be caused by faulty SIM card
I one had this issue with another device and I was using a normal sized SIM cut to fit micro sim slot, one I got it replaced at my operator then all went marvelous
It's a proper so card so not sure it's that but I will test another just in case
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Mr.R™ said:
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
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And how do you live with that?
Anybody else with similar issue?
I'm not a fan of talking on the phone I text mostly so it's not too bad lol
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Same issue here with call quality...
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Same here , people dont hear me well , installed voice recorder and tested my voice seems fine the rec volume is fine , but in call the other party dont hearing me good i need to speak loud
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Same issue for me too. Thought it might have been my case. Both happy and sad it's not. Shame it's not fixed in the latest firmware. Hopefully a future one can fix it.
Same here
But it do happen for most calls
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Same here. Had to buy a handsfree, because i can't use the speakers when at work. NON disclosure stuff. I'm a bit disappointed at Sony actually. But with the handsfree everything is great.
My friends Z2 doesn't have these issues though, latest firmware.
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Here too... Call quality on other end is not good enough till u speak.
Have had complaints about my voice quality being poor as well...
Is this an isolated case? So far I haven't heard anyone complaining about my voice. What does the voice sounds like on the other end? Choppy, muffled, too soft?
goodpenguin said:
Is this an isolated case? So far I haven't heard anyone complaining about my voice. What does the voice sounds like on the other end? Choppy, muffled, too soft?
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Sound like Morgan Freeman from the wormholl , very ****y and on seconds,other party is loosing your whole words , i also discovered it isnt on each call , and will try to low or high the in call volume to see if it effects somehow to this bug/fault but obviously its not a single problem
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Same problem
I have complaints with almost every phone call about my sound quality. Have to speak louder or take phone off my ear and put microphone closer to my mouth.
Got this problem as well. Thought my was an isolate case but seemly it isn't so. Hope Sony do something abt it in the next firmware update
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Wow, seems that everybody is having the same issue! How do you guys manage to live with it? I'd go nuts.
Anybody NOT facing the same bad quality issue? I got the phone replaced, let's what what my fiancé thinks about it.
I am waiting for replacement at Monday , arriving a new bach , will report after it , but mine alwso has gaps and uncentered camera , i cant believe sony make so much deffekt devices and thats the flagship for 2014 ..imagine in 2015 sony will sell a phones that ruin themselfs in your hand
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same here too !!!
if you let the mouth piece drift even slightly away from your mouth , people say your breaking up or they cant hear you ! seems that Sony have a crap microphone built in the phone . and what good is a phone when people struggle to hear you ????

Noise canceling headphones show up as mic?

When I plug in the notice canceling headphones that came with my z2 it shows up as a mic and I cannot hear any audio through the headphones.
Is this just me?
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it seems to only do this when using skype for me
other than that it seems to work 99% fine
Did you put your phone into water? Maybe there is still water inside preventing a 100% clear connection
Mine are working fine too
No water damage. I started getting this issue after upgrading to extenz 4.5 but I've tried downgrading but issue still persistents.
Funny this is if I insert the headphones then restart the phone then they work fine.
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I had this same behavior. One of your 5 minijack pins in the phone might got damaged.
Try wiping data for SmartConnect just to be sure it's not a software issue.
hmm that sounds awkward
What Rom are you using now? which version?
Existenz 4.5 and custom kernel
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I solved the issue.
It was a kernel problem.
AndroKernelPlus was causing the problem. I had to flash a stock kernel for my headphones to work again
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vendetta718 said:
I solved the issue.
It was a kernel problem.
AndroKernelPlus was causing the problem. I had to flash a stock kernel for my headphones to work again
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Hi,
I have the same problem here. The earphone used to work as a charm but one day just stopped working and the mic signal is on when I plug the earphone in. I have already tried wiping Smart Connect and Restoring the phone to Factory Conditions through Sony Companion.
Really didn't want to contact Sony over this... Any ideas??
Cheers!

Very low sound in earpiece

Hello,
Since 2 days I have a very low in-call sound in my earpiece. It sounds like a damaged speaker. I'm on latest stock sw. Did anyone experienced the same problem?
Thank you.
Visit service centre.
Any other solution?
The service center will let me 2 weeks without the phone.
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starbucks2010 said:
Any other solution?
The service center will let me 2 weeks without the phone.
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If the problem is in hardware then it can't be solved without replacing the hardware part.
starbucks2010 said:
Hello,
Since 2 days I have a very low in-call sound in my earpiece. It sounds like a damaged speaker. I'm on latest stock sw. Did anyone experienced the same problem?
Thank you.
Click to expand...
Click to collapse
I have the same issue. About to RMA my phone, hopefully it will be back in a week...
It's a real shame that only after 3 months of use I have to send it to repair. Never again OnePlus.

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