I ordered one of these on there black Friday deal and just received it today. I actually think it will work quite well. Doesn't suction to the back of my phone case as well as I would have hoped but think it will be fine. Issue I'm having is it isn't charging my phone. I plug it in and turn it on and it will show it is charging the phone for a second or 2 and then go away. Anyone else get that?
Sent from my Nexus 9 using XDA Free mobile app
Try it without a case. I don't think its meant to be used with a case or a very slim case.
I did that. Still nothing. Works fine when plugged into my n9.
Sent from my Nexus 6 using XDA Free mobile app
Seeing the same thing. Charges N7 2012, N7 2013, and N7 LTE 2013. When I plug it into the 6 and push the button on the battery, it charges for about 1 second, and stops.
B
I sent them an email on Friday. Hopefully I hear back this week.
Sent from my Nexus 6 using XDA Free mobile app
I don't know if anyone is following this but I did get a response from them. They told me to register the charger and then they are going to send me a warranty replacement. I told them about the other posters similar experience and if my warranty replacement does the same they are going to have someone look into it.
Sent from my Nexus 6 using XDA Free mobile app
ditto
Mine does the same thing. Although, i noticed it stayed charging a little longer when the phone was more charged?
Edit: confirmed. I'm actually writing this on my nexus 6 and at 95% I've got the pop'n plugged in. Works like a charm. Too bad I usually want to use it when my phone is dead. Which it doesn't.
I even plugged it in while the phone was off, and I'd initially get the charging black screen, but then nothing. So is it a hardware block of some sort?
tjl_48 said:
I don't know if anyone is following this but I did get a response from them. They told me to register the charger and then they are going to send me a warranty replacement. I told them about the other posters similar experience and if my warranty replacement does the same they are going to have someone look into it.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Did the warranty replacement work on your N6? I sent them a note last week, and have not heard anything yet.
B
bwagner said:
Did the warranty replacement work on your N6? I sent them a note last week, and have not heard anything yet.
B
Click to expand...
Click to collapse
It did not. I tested further like the other poster and it seemed like if my battery was above ~50% both of them would charge my phone. Anything less then that would stop right away. I wonder if it has anything to do with the turbo charging. Does the phone try to draw to much current when the battery is low and that shuts it off the pop'n?
Related
My daughter has an unrooted flyer and has had it for about a month. Shes never dropped it and its in new perfect condition. Out of nowhere it just stopped chargin. The charger fits in fine ive even tryd a different charger its just not taking a charge. Dose anyone know what this could be?
Sent from my PG86100 using XDA App
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
jayochs said:
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
Click to expand...
Click to collapse
Do you know how much it cost or if it was covered under warranty
Sent from my PG86100 using XDA App
bmoreboy02 said:
Do you know how much it cost or if it was covered under warranty
Click to expand...
Click to collapse
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
redpoint73 said:
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
Click to expand...
Click to collapse
Yeah I just got mine fixed for it stop charging. I was happy they didn't even say anything about it being rooted might have just gotten very lucky. They also didn't delete data thank God. Hope they do same fur you.
Do you know if she may have mistakenly put the wrong side of the charger in? That's what I did for a second and it wouldn't charge anymore couldn't even connect to computer.
Sent from my SPH-D710 using xda premium
Im not sure if thats whay she did or not. Of course if she did she wont admit it but nothin looks damaged. As of right now its still at 80% but i have a feeling once this thing dies we wont be abke to power it back up. It was xmas gift from her grandmother and of course her grandmother cant find the reciept and paid cash for it. I called geek squad and they said theres nothin they can do because theres no reciept and we dont have bestbuys insurance. They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Sent from my PG86100 using XDA App
bmoreboy02 said:
They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Click to expand...
Click to collapse
Power Mat requires access to the charge port, or to replace the battery door. So that's not going to help you in this case. Calling HTC is your best bet.
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Im not mechanically incline enough to do that lol.....i called htc and told em the story there sent me out a package with a return shipping package. Apparently this is a common issue. They said as long as theres no physical damage or water damage it shouldnt be an issue. The case has been in an otterbox since day one
Sent from my PG86100 using XDA App
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
bmoreboy02 said:
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
shaun0207 said:
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
Click to expand...
Click to collapse
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
quoshon said:
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
Click to expand...
Click to collapse
yeah that is not working
Likely has to go back to HTC
check out XBMC the future of TV
http://www.xbmchub.com/forums/register.php?referrerid=5757
Help with self-fixing my HTC View tablet
Renegade360 said:
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Click to expand...
Click to collapse
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
chillykim said:
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
Click to expand...
Click to collapse
Here you go buddy
https://www.youtube.com/watch?v=8mh78v7CZS8&feature=youtube_gdata_player
Sent from my SPH-L900 using Tapatalk
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
So this morning I start playing music on my phone as I'm getting ready to take a shower (shower off at this time) and then the music stops - of course, the phone doesn't respond to the power button. So, I've tried recalibrating the charging circuit and booting into hboot, but with no luck. The charging lights do not turn on and the capacitive lights do not flash when holding the power (or any other additional combination of) button. I'm going to leave it on a charger for a day or so and see if I can get anywhere then. In the meantime, is there anything else you can advise me to try? I've read that disconnecting the battery for a few moments might do something, so I think that'll be my next step if keeping it on the charger doesn't result in anything.
Any advice is welcome, of course.
Cheers,
Griffin
Yeah so far the only thing I have seen with people who have had the same problem were disconnecting the battery. Or most people just get a replacement.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
So I disassembled it and pulled the battery for about ten minutes and reconnected it - to no avail. Is there a way I can test the battery? I have access to a multimeter, but I'm not entirely sure where to make contact on the battery's connector. I'm going to leave the battery disconnected for several hours and see what I can do then.
I seen in another thread like this about calibrating the battery but I can't find it.
to calibrate battery turn phone off and plug device into outlet press and hold power volume up and down at the same time until device poowers one or two minutes has passed if two minutes has passed call htc or asurion and replace it
griffinhaskins17 said:
So I disassembled it and pulled the battery for about ten minutes and reconnected it - to no avail. Is there a way I can test the battery? I have access to a multimeter, but I'm not entirely sure where to make contact on the battery's connector. I'm going to leave the battery disconnected for several hours and see what I can do then.
Click to expand...
Click to collapse
Ya I think I seen this guy say it in another thread. Thanks dude
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Welp, battery disconnected for ~24 hours and then attempted recalibration - nothing. I think I've got a bad component somewhere in there. I'm going to take up Best Buy's blue HTC One for $30 on Black Friday, but I'm definitely going to see if I can find out what's wrong with this thing, this hardware is not going to waste!
Thanks for the advice everyone!
Try another charger, maybe the one you've been using is bodied.
The same thing happened to me, I used my warranty and luckily I had 2 days left. I think we should start to really look into this problem, because I see it popping up more and more, and it is kind of **** that one year after this phone came out and everyone phone is bricking with no easy solution.
Were you rooted/rommed and what rom?
Rooted n ROM has nothing to do with it charging
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Mine crapped out in a similar fashion last week. Disassembled it yesterday and also had no luck with disconnecting the battery.
Anyone hook up a volt meter to these bricked phones? It might be a bad batch of batteries, or they just give out after a year of heavy to medium use. Anyone try a replacement battery? I am just hoping this phone doesn't randomly give out like this, but the trend seems to show sooner or later they just brick themselves.
Sent from my dlx using xda app-developers app
Uzephi said:
Anyone hook up a volt meter to these bricked phones? It might be a bad batch of batteries, or they just give out after a year of heavy to medium use. Anyone try a replacement battery? I am just hoping this phone doesn't randomly give out like this, but the trend seems to show sooner or later they just brick themselves.
Sent from my dlx using xda app-developers app
Click to expand...
Click to collapse
I'll probably take a meter to it today if I get a moment. I'll report back results.
Why don't u just buy a new battary
Sent from my HTC6435LVW using XDA Premium 4 mobile app
thayl0 said:
Why don't u just buy a new battary
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm not sure if it is the battery specifically, yet.
Hate to necro a thread, but we're always asked to search, so..
Did you ever get this resolved, OP? Mine literally just did the same thing. I was watching a YouTube video and it died in my hands. Full battery, had just taken it off the charger like 30 minutes prior. Absolutely no activity, no lights, no flashing, nothing. Get nothing when attaching it to the computer, too.
I'm really hesitant about getting a replacement because I don't want to be somewhere where I NEED the phone and have this happen. I guess I'll get a replacement and sell it for another phone. Damn.
Disconnect it from the charger for an hour, then connect it to a charger and wait a half hour to see if the charging light comes on and then turn it on.
orangechoochoo said:
Disconnect it from the charger for an hour, then connect it to a charger and wait a half hour to see if the charging light comes on and then turn it on.
Click to expand...
Click to collapse
Tried it. I tried everything I can think of. I'm getting a replacement from Verizon and selling it for the Moto X. No way am I gonna risk this happening again.
This looks like some soft if hardware failure but no one has been able to tell exactly what happens. Sorry to hear this happen to you.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
This looks like some soft if hardware failure but no one has been able to tell exactly what happens. Sorry to hear this happen to you.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It happens so suddenly. The phone has been flawless since I got it. The only thing I can think of that was weird was a hard reset last week, but I just chalked that up to CM nightly issues. Oh well.
Hey guys. Received my S5 yesterday and so far I am not pleased with it. I'm pretty sure that the mic is faulty, as I am getting terrible quality when on the phone. (Oddly enough when I am on speaker or using the headphone microphone, people heard me just fine.)
Furthermore, the phone won't charge! It keeps saying that there is no cable plugged in, even though it is. Even more weird, the phone is recognized just fine by my computer and I can move things around on the internal and external memory, but it won't charge. I cleaned the port and tried everything I could think of (factory reset and all that) and still no success. If it does somehow start charging, the phone goes into charging for 6 seconds and then stops. I managed to charge it about 1 percent in an hour.
Any tips on what I could do? Taking it to T-Mobile tomorrow but in the meantime I thought I might ask for suggestions or opinions, especially since right now it is hovering at 9%$ battery life and will soon die.
I think if you ordered it you'll be forced to send it back for a replacement. The store will only replace it if u bought it from the store.
I had this happen to me but several years ago so idk if this is still true.
Either way good luck.
Sent from my myTouch_4G_Slide using xda app-developers app
Or it could just be the charger or cable. When you connect to PC are you using same data cable? In regards to bad mic... Return it!
Sent from my SGH-T999 using Tapatalk
Hey guys quick update. Yes I am using the same cable to charge and connect, and I also tried another cable from my Note 3 so I know that for some reason the port is the issue.
Went to the store today and was told that I had to handle the return over the phone since the order was placed online. Extremely inconvenient as I have to put up with the damaged device for a few more days, but at least they are using overnight shipping so it will be here by Monday. To anyone that might read this and got their phone online, don't bother going to the store and just call T-Mobile if something went wrong and you need an exchange.
Sent from my SM-G900T using XDA Premium 4 mobile app
Just received one for Christmas, it refuses to charge. Tried different plugs, cables, outlets, USB ports, reboots and factory resets. When plugged in, there is no charging animation, led, information in the battery settings or actual battery gain. Probably going to just warranty replace it, but I figured I would check if anyone else has any ideas as to fixing this issue. Happy holidays!
Sent from my LG-D850 using XDA Free mobile app
Okay it just started charging out of the blue after being dead and plugged in for about two hours. Hopefully it sticks!
Sent from my LG-D850 using XDA Free mobile app
Having the same issue with mine, white version ordered from amazon. Not sure of the revision number. Guess i'll give it a little time, but kind of nervous about it.
Mine is still running strong, two full charges since Christmas with no issue. Good luck!
Sent from my Nexus 9 using XDA Free mobile app
Mine will randomly decide to not charge also. It says it is, but it doesn't actually go up. Reboot seems to fix it. It appears to be a bug someplace.