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just as the thread says, my phone hit the ground and the inside part of the screen cracked (not the surface). What options do i have that wont rape my wallet?
Unless you have the ability to open it and fix it your self or a warranty still in place, I'll say just buy a new phone, though the vibrant is a sexy phone, I doubt you will find it.
This video explains and shows everything, how to do it...
http://www.youtube.com/watch?v=vLUl9tlHSik
If you visit the store from the people who made the video, you will also find replacement parts...but...from my experience with Iphone repairs, they are totally overpriced...try to google for other shops...or try ebay.
At least you see it is possible...
Ok forget it, obviously Samsung won't sell any AMOLED screens to third parties till 2012, means, the replacement screens you might be able to buy are not really OEM and AMOLED...so be aware...at least thats what I all found out using google.
so my options are thin basically.. this sucks, i mean i could send it to samsung for $161 repair but **** man, i just can't afford the repair right now, been driving me nuts for the last two days
Did you have a case on it? If you're accident prone, an otterbox can save you from most falls as long as that fall isn't screen-first onto a big metal spike.
Yeah, not much you can do about the screen. However, used Vibrants are all over eBay ranging from $250 all the way down to a full working one for $160 from a 100% seller with many many sales (AKA reasonably reliable).
My condolences either way. Breaking the screen is one of my biggest fears.
A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Pay the $90 or just buy a screen on ebay and fit it yourself voiding the warranty.
I.Chaos said:
A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
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Click to collapse
Once you send it in, and they see the cracked screen, if they have any sense, they won't replace it and will declare it user abuse, send it back to you... at least that's what would happen on this side of the ocean... if you have ethical issues with doing that then do as InsertNameHere said and buy a new glass/lcd, because it will eventually start to bleed and moisture seep in through the crack
Pay someone from the guys there 10 dollars , and he will brick it for you, then after you get the get the Dell back, pay him another 10 so you will be safe for next time.
Sent from my Dell Streak using Tapatalk
Guys, thanks for your inputs!
@cdzo72
They actually told me that they will give me a new phone if I pay the $90 (4500 rupees actually). And I did not know that the screen will start leaking and that moisture will seep in. So before they change their minds and before my screen takes further damage I have decided to get my phone replaced next month .
Thanks to all of you again!
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
dr_g_baby said:
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
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If you dont have insurance I'd start googling and find a replacement.
civiksi said:
If you dont have insurance I'd start googling and find a replacement.
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Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
dr_g_baby said:
Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
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Click to collapse
Here's a link
http://forum.xda-developers.com/showthread.php?t=2265477
And here's a youtube video. Prob the same process.
http://www.youtube.com/watch?v=6TMuVMbxi8c
Good luck bro
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
Eric214 said:
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
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Click to collapse
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
My screen blacked out a week ago but been too busy to deal with it. Display comes through MHL onto my TV display so wonder do I need all parts mentioned? There's no crack in my display, but to my surprise the "moisture detector" sticker is tainted red (the big visible one, as I understand there are multiple stickers -- can someone confirm this to be correct?).
I may just take a risk and request replacement over the phone. Once or more in the past, I've had a warranty period issue replaced with the warning "...if its determined to be your fault, we will charge you the full retail price" and I've sent them bootloader unlocked, watermarked phones and they let it slide. There truly was no submersion or even open case exposure to water, I'm not sure how sensitive this particular sensor is to humidity or moisture through an enclosed back.
Anybody else surprised to see their "watermark" turn red when they feel it should not have been? From past experience having phones replaced via phone support, I'd wager they take my rooted, broken-display phone and never charge me for it.........................I been with VZW a decade and a half and then Bell Atlantic Mobile and planned in about 220-250 consistently for nearly a decade.........I'm not saying VZW is prone to show courtesy for longevity, but this could be 3-4 such instances in the smartphone era of questionable watermarks of rooted and flashed-to-hell Blackberries including blatant cracks...............
dr_g_baby said:
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
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Click to collapse
Skip the sob story if you don't care.
So, I finally got everything situated with my phone in terms of restoring it's original quality. Yay, until i decided to test out the waterproofing on the new adhesive I got. To skip to the point, I did a stoopid and had to order a replacement LCD on Ebay.
As some of you may know, (I barely found out the hard way) Ebay doesn't exactly have the most reputable sellers when to comes to our phone and displays. (watch out, they'll get yah. I simply don;t trust ebay anymore) So, for 50 bucks I got a horrendous display which pixels bleed whenever a photo pops up. Being a stoopid monkey that I am, I decided it was bearable. Until i got worse and the display is unusable.
(end sob story)
In conclusion, I need an LCD yo!!! I was considering getting a Z5, but it be so expensive. I'm willing shell out a hundred or so for a LEGIT screen replacement. (maybe one of those who have moved on to another phone is willing to sell) (I hope asking for this doesn't go against any rules) Or even better, direct me to a legitimate site that does provide original Z3v displays. Because for the life of me, my Googling has turned up nothing. Appreciate the help.
Yeah. I need new LCD to, but dont know which should i buy.
I broke my screen second time in one year, this time i want to replace it by myself...
you can try to use l50u screen
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
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Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
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If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Click to collapse
Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....