Hello All!
Here is my dilemma.
I have a z5 compact E5803 handset bought from amazon.
It is an unlocked carrier phone.
Everything has worked great on this device until I took the 6.0.1 update.
Now, anytime I send or receive a phone call, the earpiece stops working completely.
Nothing at all happens. No sound whatsoever.
I can plug in a headset or use my speakerphone and it works fine.
If I do a diagnostics test inside my settings, it works fine.
I have audio coming through my earpiece via the diagnostic test.
Here is what I have tried to remedy this issue.
-factory reset via settings menu on phone
-factory reset via Xperia companion app on computer
-Software repair via xperia companion app on my computer
I even sent my phone into xperia repair.
They sent it back to me 20 days later saying "Unfortunately, the equipment has been returned unrepaired for the following reason: Fault not covered by warranty and the cost of repair exceeds the value of the handset"
Which sounds like a bunch of bologna.
This really feels like a software issue.
diablopants said:
Hello All!
Here is my dilemma.
I have a z5 compact E5803 handset bought from amazon.
It is an unlocked carrier phone.
Everything has worked great on this device until I took the 6.0.1 update.
Now, anytime I send or receive a phone call, the earpiece stops working completely.
Nothing at all happens. No sound whatsoever.
I can plug in a headset or use my speakerphone and it works fine.
If I do a diagnostics test inside my settings, it works fine.
I have audio coming through my earpiece via the diagnostic test.
Here is what I have tried to remedy this issue.
-factory reset via settings menu on phone
-factory reset via Xperia companion app on computer
-Software repair via xperia companion app on my computer
I even sent my phone into xperia repair.
They sent it back to me 20 days later saying "Unfortunately, the equipment has been returned unrepaired for the following reason: Fault not covered by warranty and the cost of repair exceeds the value of the handset"
Which sounds like a bunch of bologna.
This really feels like a software issue.
Click to expand...
Click to collapse
Can you try wiping everything with flash tool and starting with a clean slate stock ROM?
Related
Hello
My friend got his Galaxy S2 today, but the vibration is dead, vibration settings is enabled and haptic feedback, but nothing works, tried wipe the device but still no vibration...
So it seems that it have to be sent back to repair... or do you guys know anything he can do?
Factory reset is about all .
jje
JJEgan said:
Factory reset is about all .
jje
Click to expand...
Click to collapse
I've done it 5 times, if you mean factory data reset via the settings.
no one knows what the problem is?
Your not the only one. My work colleague also received a Galaxy S II yesterday with no vibration working - he doesn't like to mess about, he sent it straight back. I'm starting to get really disappointed with Samsung, just like their TVs, constant defective units...
I have the same problem. Tried factory reset and installed new FW, but still nothing....
braap said:
I have the same problem. Tried factory reset and installed new FW, but still nothing....
Click to expand...
Click to collapse
My opinion:
Sounds like hardware . And the phone I so new ,returning it is the only option.
I have the same issue. Just noticed that i my phone did not vibrate on an incomming message and could nog get it to work through the settings panel either. It's very unexpected. I didn't do anything with it recently and I did not drop it either...
Going to try a reset, let's hope this works! :-/
Just love the phone so i would hate to return it and miss it a few days!
Edit 1: Just went into Test mode (*#0*#) and the vibration test did not work here either.
Edit 2: Factory Reset (within the phone) did not fix it either, so now I'm sending it in for repairs. Let's hope I won't have to miss it for too long... :/
Eureka, suddenly i noticed that my phone's vibration ability was back when walking to a shop with my headphones in. It seems like the headphone jack somehow influences things. Maybe a bad connection between these components?
Maybe you should try this out to confirm this.
Iam also having same issue..got my s2 a month back...have u guys got any ideas to fix dis bug....
Make sure it's a hardware problem after testing the vibration by dialing *#0*# and test the Vibration tool.
Mine's just done the same this morning. Second time now I've had to take it back. *sighs*
Got it repaired at Carphone Warehouse, said they replaced the screen, which kinda perplexes me as I thought most phones had the vibrate motor near the camera?
I've been using my Galaxy S2 lately as music player and noticed that the vibration on my phone doesn't always work (not on messages, phone calls or haptic feedback), even though I have the setting to "always".
I've browsed around online and noticed that other people have the same issue. Most wind up sending their phones back to the shop for repairs, but I fear it is just a bug and not a hardware issue.
So instead I play around with it and just before I frustrated want to send it into the shop, I think I found out how to "work around" this problem.
So the problem arises sometimes after plugging or unplugging head phones into the phone. What you need to do is:
- go to "settings"
- go to "sound"
- play around with the vibration settings (and the order is of importance, otherwise it doesn't work)
* set vibration to "only in silent mode"
* set vibration to "never"
* set vibration to "always"
On the last selection you will feel already that vibration is 'back' (if you use haptic feedback).
Sure, it works, but it is seriously annoying. I do hope Samsung quickly sends a patch/update to fix this bug!
Vibration died on my phone also. The trick above does not work for me.
It´s no bug, it´s hardware related.
If you move headphone plug gently sideways, it´s starts to work.
I think it´s bad contact or defective part.
I bought used phone and noticed it when i was testing phone.
I had to return it.. (didn´t , instead got it cheap..)
I opened up that phone that i got cheap.
I can now confirm that in my case there where flat cable broken on vibration motor.
Ordered new one on ebay.
In my case this phone has couple dents on chrome.
I think that voids warranty.
But look at the bright side.
I can fix it and phone was 170€ which is pretty cheap for me.
I can get more for my sgs1.
Sgs2 is very easy to open, if you compare to iphone 3gs.
[old thread, i know, but it's exactly as my problem]
The vibration doesn't work for a few days now, it only works when i plug the headphone jack just about when it makes the click sound, if i unplug it or plug it completely the vibration stops working (tested via *#0*#).
So, how did you guys fix this? Seems like a hardware problem but could be software too.
I have the same problem and also in my case is a problem with the headphones connector.
Now I wonder: but it is a defect in GS2 all or only some?
Had the same problem.
Just put my headphones in then while pulling out headphones jack switched silent mode on/off and it seems to fix problem. Maybe the problem is about shorting some contacts on headphones jack (in my case vibration turns off while headphones in) because of condensate which occurs while you carrying it in your pocket or maybe as Buffalee said its about broken flat cable who knows .
Hey guys,
I wonder if you can help! I had a HTC Desire with no problems throughout its contract and upgraded to a Titan.
Current carrier is Orange and it was bought around release from Carphone warehouses online company.
I like the phone as I mainly browse, mail and text so the huge screen was the selling point for me.
All was well until yesterday when I rang the other half and couldn't hear her, and as it turns out she couldn't hear me either. So I then discovered that no sounds will work and obviously the mic doesn't either. I have tried many resets, powers off with battery pulls and restore factory settings. I have also fully updated.
I thought I was on to a winner when I plugged in the headphones, sound could be heard through them and after some plug in and outs sound was restored without them in. 20 mins later of being rested on a table all sound was gone again. I repeated the process with the exact same results and thought I must have dirty contacts within the jack slot. I imagined the phone thought a handsfree was plugged in when it wasn't!
Unfortunately I get no sound at all again through any means now, not even with headphones. And when I plug headphones in and out they are recognised both ways by the greyed out settings appearing and disappearing!
I searched but didn't find any similar problems on the web and on here. I unfortunately cancelled the insurance and sold my backup Desire! The phone has been dropped a couple of times in the past but no shocks to cause the current issue.
And ideas or where I go from here? It should have warranty right?
It couldn't come at a worse time really as the other half is due to give birth in 8 weeks
Take it to the shop they should Exchange...don't think it will have any problem... Any way did you updated the phone? If yes try a restore
Sent from my TITAN X310e using XDA Windows Phone 7 App
Thanks,
Yeah I have tried all reset/restore options and updated. It is hardware and not a software related problem I believe.
I got it from Mobiles, a sister company/online for Carphone Warehouse. Just looked on their site and you still take it to Carphone Warehouse for repair. Hopefully that won't cost me, I just need to find the invoice!
Didn't they send you a copy of the invoce by email?
Sent from my TITAN X310e using XDA Windows Phone 7 App
I had the same issue just seconds ago. Plugging in the headphones or headsets did not solve any issues. Luckily I've only had the phone for three days (calls worked earlier).
Power cycle solved the issue but this is not desirable from a phone. I mean everything else works fine but calling is quite essential.
If this issues reappears within my 14 return period, I'm certainly returning it.
A couple of days ago I updated my Xperia Neo from 2.3.4 Gingerbread to the newest ICS.Well today I woke up with 6 missed calls, because apparently the back speaker stopped working.Not even the slightest bit of sound comes out of it.
Headphones work, "call" speaker works, but the back one just died.I haven't physically "abused" the phone.I dropped it lightly a month ago, but I doubt that's the problem.
Repaired software via PC Companion - still not working, so it must be hardware.I haven't rooted the phone.Haven't tried any speaker mods/apps only the stock Xloud.
The phone is 1 and 1/2 months old and the speaker died already...what the hell is with hardware quality these days...
Any ideas guys?Please help.
Jorkataa said:
A couple of days ago I updated my Xperia Neo from 2.3.4 Gingerbread to the newest ICS.Well today I woke up with 6 missed calls, because apparently the back speaker stopped working.Not even the slightest bit of sound comes out of it.
Headphones work, "call" speaker works, but the back one just died.I haven't physically "abused" the phone.I dropped it lightly a month ago, but I doubt that's the problem.
Repaired software via PC Companion - still not working, so it must be hardware.I haven't rooted the phone.Haven't tried any speaker mods/apps only the stock Xloud.
The phone is 1 and 1/2 months old and the speaker died already...what the hell is with hardware quality these days...
Any ideas guys?Please help.
Click to expand...
Click to collapse
most probably a hardware problem.. give it a service ASAP.
The problem is no SE authorized service in my country and sending it to another country just to get the speaker changed...I don't know.
Would it be expensive to find someone who knows what he's doing and get it changed?
Jorkataa said:
The problem is no SE authorized service in my country and sending it to another country just to get the speaker changed...I don't know.
Would it be expensive to find someone who knows what he's doing and get it changed?
Click to expand...
Click to collapse
yeah..maybe..you could try some help from the recognized contributors.. if its a hardware problem, try finding someone nearby..or just ask for an exchange where you got it.
Have you already tried the service test menu (*#*#4636#*#*)?
So music playback etc also doesn't work, how about touch feedback sounds?
You can also try going back to Gingerbread with flashtool.
Same thing happened to mine a couple of months ago. I sent it for repairs, and the report indicated that the speaker's metal contacts (?) became loose.
I've found people complaining about the same issue on another forum I use to go to. So yeah, unfortunately it seems that the device is poorly built...
i have the same problem here but not totally..
several moths ago i accidentally drop may xperia neo v and then there is a bit of change in sound.
sometimes it is so silent and then somtimes it is to loud.
but i think it's fix now..
---------- Post added at 06:16 PM ---------- Previous post was at 06:15 PM ----------
i have the same problem here but not totally..
several moths ago i accidentally drop may xperia neo v and then there is a bit of change in sound.
sometimes it is so silent and then somtimes it is to loud.
but i think it's fix now..
I've had this problem twice - once I missed my alarm in the morning.
Solution was to gently whack the phone against something hard and it's fine again - I've got a case round it so no damage done. I got the phone secondhand so it could've been damaged before I had it.
try plugging in and out the headphones
Jorkataa said:
A couple of days ago I updated my Xperia Neo from 2.3.4 Gingerbread to the newest ICS.Well today I woke up with 6 missed calls, because apparently the back speaker stopped working.Not even the slightest bit of sound comes out of it.
Headphones work, "call" speaker works, but the back one just died.I haven't physically "abused" the phone.I dropped it lightly a month ago, but I doubt that's the problem.
Repaired software via PC Companion - still not working, so it must be hardware.I haven't rooted the phone.Haven't tried any speaker mods/apps only the stock Xloud.
The phone is 1 and 1/2 months old and the speaker died already...what the hell is with hardware quality these days...
Any ideas guys?Please help.
Click to expand...
Click to collapse
Had a similar issue a few days after the update to ICS. The mic would work only in speaker mode ! So tried making a call using headphones plugged in and then unplugged the headphones while on the call .
It WORKED . Donno how . :laugh:
Jorkataa said:
A couple of days ago I updated my Xperia Neo from 2.3.4 Gingerbread to the newest ICS.Well today I woke up with 6 missed calls, because apparently the back speaker stopped working.Not even the slightest bit of sound comes out of it.
Headphones work, "call" speaker works, but the back one just died.I haven't physically "abused" the phone.I dropped it lightly a month ago, but I doubt that's the problem.
Repaired software via PC Companion - still not working, so it must be hardware.I haven't rooted the phone.Haven't tried any speaker mods/apps only the stock Xloud.
The phone is 1 and 1/2 months old and the speaker died already...what the hell is with hardware quality these days...
Any ideas guys?Please help.
Click to expand...
Click to collapse
Remove the back cover and try applying pressure on the areas near the back speaker. It happened to and this works
Here's how I fixed mine.
Jorkataa said:
A couple of days ago I updated my Xperia Neo from 2.3.4 Gingerbread to the newest ICS.Well today I woke up with 6 missed calls, because apparently the back speaker stopped working.Not even the slightest bit of sound comes out of it.
Headphones work, "call" speaker works, but the back one just died.I haven't physically "abused" the phone.I dropped it lightly a month ago, but I doubt that's the problem.
Repaired software via PC Companion - still not working, so it must be hardware.I haven't rooted the phone.Haven't tried any speaker mods/apps only the stock Xloud.
The phone is 1 and 1/2 months old and the speaker died already...what the hell is with hardware quality these days...
Any ideas guys?Please help.
Click to expand...
Click to collapse
This is how i fixed mine:
---This is only for fixing the loose connector problem. Luckily, this was my case.
I need to clarify that you don't need to open the whole phone and take it apart. Just the right side panel (The one without any buttons)
1. Remove the back cover. (of course, your phone should already be turned off by now)
2. Remove Battery, sim card, and sd card.
3. Unscrew 6 screws at the back of the phone. (actually, you only need to unscrew 3, but just go with me now)
4. Remove the two plastic side panels.
Take note: side, not front panels.
(and actually, here, the only panel needed to be removed is the right one, the one without buttons)
5. look at the back of the phone. place it in a table in such a way with the speakers near you and the sd card slot away from you.
6. you will see a fine black wire running on the right side panel (after you already removed the plastic panel)
7. It runs from below the sd card slot to the right side of the speakers.
8. take a tool(preferably not sharp)
---The connectors can be seen because there is a small gap/hole where you can see the connector pins.
9. Now, use the tool (i used a small flat screwdriver) to push down the first connector (the one on below the sd card slot)
10. Next, push down the second connector (beside the speaker)
After that, boot up your phone and try playing some music. It should work fine now, if the problem was loose connection.
I notice that I'm a bit too late but i hope this helps anyone else who might encounter this problem.
BTW my phone is NEO V but i think it should be the same with your NEO's. Cheers! :fingers-crossed:
If u need a picture, you can private message me, or i can give u a link from youtube. Just search: disassemble xperia neo or assemble xperia neo. Both helped me in the process. Find the videos by mobi mobirout. That's it!
Update 1: Here's the vid on disassembly.
Update 2: @Pantamorph
Sorry I got messed up when I sent you those two messages. Check this new image, it's more complete.
---------- Post added at 06:39 PM ---------- Previous post was at 06:34 PM ----------
ajp9 said:
I've had this problem twice - once I missed my alarm in the morning.
Solution was to gently whack the phone against something hard and it's fine again - I've got a case round it so no damage done. I got the phone secondhand so it could've been damaged before I had it.
Click to expand...
Click to collapse
Don't whack it you can try applying pressure as pinuno2007 suggested if you want it simple, or try the solution I posted http://forum.xda-developers.com/showpost.php?p=47544468&postcount=11
btiu idea
PLEASE DO NOT PERFORM ACTIONS THAT ARE DESCRIBED ABOVE !!!! THIS IS NOT A SPEAKER CABLE THIS IS AN ANTENNA YOU CAN GET ADDITIONALLY PROBLEMS WITH YOUR RANGE (if you damage this cable or connectors)
OK so this is my second Z2 which was sent to me after SBE Ltd (Sony's repair partner for Three UK) lost my 1st Z2 after I sent it to them for the repair of the above error. I own both the noise cancelling headphones & STM10 microphone and after using them for a couple of weeks, they fail. They first of all stop being recognised, then on the right side of the sound/recording there is a repetitive click and no noise cancellation at all. Both phones were not immersed in water, both phones have never been rooted, as such both phones are stock. In the case of the 1st one it ran .52 this unlocked version (ex-review unit!) Runs .314 yet both have failed in exactly the same way. I was recording my girlfriends grandma's 90th birthday in 4K for future generations and guess what, click click click all over the audio. This phone is so annoying. Anyone have any ideas wtf is going on? I've tried factory reset/software repair and nothing works. I'm loath to send it back to have the same **** happen again. Thanks in advance.
bombdog said:
OK so this is my second Z2 which was sent to me after SBE Ltd (Sony's repair partner for Three UK) lost my 1st Z2 after I sent it to them for the repair of the above error. I own both the noise cancelling headphones & STM10 microphone and after using them for a couple of weeks, they fail. They first of all stop being recognised, then on the right side of the sound/recording there is a repetitive click and no noise cancellation at all. Both phones were not immersed in water, both phones have never been rooted, as such both phones are stock. In the case of the 1st one it ran .52 this unlocked version (ex-review unit!) Runs .314 yet both have failed in exactly the same way. I was recording my girlfriends grandma's 90th birthday in 4K for future generations and guess what, click click click all over the audio. This phone is so annoying. Anyone have any ideas wtf is going on? I've tried factory reset/software repair and nothing works. I'm loath to send it back to have the same **** happen again. Thanks in advance.
Click to expand...
Click to collapse
I dont think there is a fix for faulty hardware you may have to send it back or just switch to another xperia, Z2 has some problems and non faulty units are slowly becoming more common, not very fast but slowly.
I had a simular issue where when i sent the Z2 to the repair centre the phone wss stolen from the postal company, eventualy sony sent me a unit that was checked for not being faulty simply because i told them so
I dont know how sony can mess up 1 phone so bad yet the rest never faced a manufacuring error
Lol new stuffs always break
bombdog said:
OK so this is my second Z2 which was sent to me after SBE Ltd (Sony's repair partner for Three UK) lost my 1st Z2 after I sent it to them for the repair of the above error. I own both the noise cancelling headphones & STM10 microphone and after using them for a couple of weeks, they fail. They first of all stop being recognised, then on the right side of the sound/recording there is a repetitive click and no noise cancellation at all. Both phones were not immersed in water, both phones have never been rooted, as such both phones are stock. In the case of the 1st one it ran .52 this unlocked version (ex-review unit!) Runs .314 yet both have failed in exactly the same way. I was recording my girlfriends grandma's 90th birthday in 4K for future generations and guess what, click click click all over the audio. This phone is so annoying. Anyone have any ideas wtf is going on? I've tried factory reset/software repair and nothing works. I'm loath to send it back to have the same **** happen again. Thanks in advance.
Click to expand...
Click to collapse
I got the same click sound when I plugged regular headphones in after having had the phone immersed in water. I believe its the phone trying to determine what is plugged in to the port. Mine would plat for 5 secs with a quiet clicking then stop. I repeated it a few times and the problem reoccurred . After i let the port dry out completely there were no further problems.
Never been in water, so not water related.
My phone got water damaged 2 weeks ago when I took it out onto the sea. Apparently waterproof doesn't apply to saltwater.
Since that incident my phone has become usable but there are still problems
-the front facing camera doesnt work at all
- the speaker and microphone rarely works. Sometimes the only way for some one to hear my voice is if I'm using the Sony earphones.
- speaking of the Sony earphones, sometimes when I plug them in music plays through the speakers (when it works it annoys)
- turning on noise cancelling emits a horrible sound in the Earphones that can actually be heard by ppl who call me
-vibration no longer works
-the volume button goes berserk sometime, and keeps acting like I'm holding volume down. And if I restart the phone it reboots in safe mode.
- the display now has a holo mark as evidence of the water damage but it's small and I consider this one of the least of damages.
What should I do? I got my like in mid March so it still has warranty. Do you guys think Sony will repair all the other damages under warranty? Or should I send my phone to a 3rd party repair service. I'm looking at quick repair and they seem good, but I'm open to suggestions.
Go and see if your warrenty covers water damage due to a faulty device, if not then you may have to pay sony repair center to fix your device
Sony says their warranty applies to defects and not damage so I guess I will have to send it of to them and see what they say. Thanks for your help.