Hey
So about 1-2 months ago, my OnePlus X didn't charge, I had to balance it very carefully but the problem kept getting worse so I sent it for repair. After 2 weeks of anxiously checking my email for updates (I didn't get any) , it was sent back. The only had been identified, the charging module was replaced
It looked as good as when I sent it back, expect for a huge scratch on the top right. I guess that is the place where they opened it. A few weeks go by and I notice that photos are getting more and more yellow... I look at the camera lens and I see a load of stuff on the lens... What I discovered after a bit of examination is that the top of the phone can be almost opened. If you pull you can feel it open a bit. The problem is getting worse, here is a link To An Example. https://goo.gl/photos/9csYKcvFnfrKMfTu6
What Should I Do? I Really Don't Want To have To Send It Back Again. . .
Thanks guYs
Im_Mattgame said:
Hey
So about 1-2 months ago, my OnePlus X didn't charge, I had to balance it very carefully but the problem kept getting worse so I sent it for repair. After 2 weeks of anxiously checking my email for updates (I didn't get any) , it was sent back. The only had been identified, the charging module was replaced
It looked as good as when I sent it back, expect for a huge scratch on the top right. I guess that is the place where they opened it. A few weeks go by and I notice that photos are getting more and more yellow... I look at the camera lens and I see a load of stuff on the lens... What I discovered after a bit of examination is that the top of the phone can be almost opened. If you pull you can feel it open a bit. The problem is getting worse, here is a link To An Example. https://goo.gl/photos/9csYKcvFnfrKMfTu6
What Should I Do? I Really Don't Want To have To Send It Back Again. . .
Thanks guYs
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I wouldn't even think twice about sending it back. Get in touch with someone from oneplus immediately and let them know what's going on. I know it sucks that you would have to send it back again but if you make it worse trying to fix you could be held accountable for the damage .
Related
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
I sent mine in for a cracked screen and it also took a month. Oddly enough they decided to send me a new one as a replacement. Not sure why it took a month to decide to replace instead of repair but no complaints here.
voc627 said:
I sent mine in for a cracked screen and it also took a month. Oddly enough they decided to send me a new one as a replacement. Not sure why it took a month to decide to replace instead of repair but no complaints here.
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Uh, it probably takes a month to get to yours. It takes only minutes/hours to repair OR replace.
heh
Wow.. I must be tired...
I swear I read this as "Prime repaired and neutered"...
georgetoon said:
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
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They chipped my gasket too when doing the wifi/BT fix. I was pissed and sent it back. They swapped the whole display assembly, and I ended up with ever so slight slight bleed....oh and for my trouble they tossed in two nice scratches free of charge!
I might have been better off living with the chipped gasket....seems everytime to you send it to TX its a bit of a dice roll with how they treat the goods. I'll probably end up skinning the back in due time, so I'm not going to press my luck and demand a new back plate.
Good luck with yours.
My Prime had the unfortunate 'missing serial number' issue. RMA'd it, and got it back with scratches on the back panel. Pretty frustrating. My inquiry in regards to getting it fixed have gone unanswered so far.
I've never actually had to return anything to a manufacturer before, but I can't imagine returning items in worse shape than received is usually typical?
georgetoon said:
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
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I got my TP back today after the charging port broke ... it took 13 business days , which isn't too bad... I love the fact tht they not only repaired the charging port, but performed a complete re-imaged of my device with the latest software
So now we have a "yay asus support and RMA" and a "**** asus support and RMA" thread right on top of the list^^
cool
been meaning to get my Prime in for my RMA but I am going on a road trip (from Houston to Miami) soon so I don't have time as I will be using the tablet on the road.
I'll be sending mine in for camera repair (though I had the RMA for a while but just didn't have time to let it go and return to my laptop for day to day activities). Now that the big project is over, I can go ahead and send it in afterwards.
Reading this, I wonder what I will get back when I send mine in.
Hmmm.. I didn't realise that other people were having camera failures.
Mine's in for repair because the camera just died.
Man...
Digitizer going bad on my 3d. Phantom touches all over randomly. Went to Sprint repair store yesterday to get it replaced, but like always, couldn't get it to do any wonky actions while in front of them.
Needless to say, I couldn't get it replaced as there was no issue show. And like always , as soon as I left and got 15 minutes away from the store, phone started going haywire again.
Started looking on craigslist today for a parts 3d of cheap whole one in good condition. I found a couple worth checking out, but then remembered I have a buddy with a Virgin Mobile 3d just collecting dust.
Now my question is, would it be possible for me to get his and take them both apart and just drop my main board in that one and be good to go? My rear speaker is shot to hell too, along with my case. So instead of just grabbing the digitizer I figure I could just drop the main board in and use the rest of the HW in his phone.
Will this work successfully? Or would it be best to keep mine in place and just pull digitizer and speaker from his?
TIA
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chucktownscitch said:
Digitizer going bad on my 3d. Phantom touches all over randomly. Went to Sprint repair store yesterday to get it replaced, but like always, couldn't get it to do any wonky actions while in front of them.
Needless to say, I couldn't get it replaced as there was no issue show. And like always , as soon as I left and got 15 minutes away from the store, phone started going haywire again.
Started looking on craigslist today for a parts 3d of cheap whole one in good condition. I found a couple worth checking out, but then remembered I have a buddy with a Virgin Mobile 3d just collecting dust.
Now my question is, would it be possible for me to get his and take them both apart and just drop my main board in that one and be good to go? My rear speaker is shot to hell too, along with my case. So instead of just grabbing the digitizer I figure I could just drop the main board in and use the rest of the HW in his phone.
Will this work successfully? Or would it be best to keep mine in place and just pull digitizer and speaker from his?
TIA
Sent from my PG86100 using Tapatalk 2
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Yes, it's possible but in my experience taking apart phone and putting them back together is very difficult. You have to have the exact right tools and sometimes requires soldering. Most often you never put it back together just right and have problems. Good luck!
I've done something similar agrees so with a Samsung Moment. My charge put went bad so I bought a parts phone on ebay and swapped the main board. Worked like a charm until the charge port failed again.
It's definitely possible but you do have to have the right tools.
Sent from my PG86100 using Tapatalk 2
Got my truesmart last week. 2nd day in the touchscreen stopped working. Shortly after the screen went all white and wouldn't work at all. Later that day the screen started working again but no touch screen.
Left it alone for a couple days. Started working again. Everything appears to be fine. Only thing I can think of is i accidentally wore it in the shower (I am used to wearing my casio watches in the shower) but it barely got wet as I took it off as soon as I realized. Though this shouldn't matter as the watch is supposed to be water proof/resistant.
I have emailed the service omate email address and have yet to receive any response.
OK. About the "waterproof" thing. IP67 is a static immersion test. This means it is gently put in a 1m deep tank that is already filled with room temp water. The water pressure at 1m is 1.4psi. This is about 1/20th the water pressure in most homes. Even running it under a tap exceeds 1.4psi.
Yep. Selling it as waterproof is very misleading IMO.
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It is and Sammy does it, so does Sony, Moto, pretty much the entire industry. Not saying it's right but at least Omate says they will warranty their stuff, nobody else does.
I love that logic
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Meanwhile i am still waiting for any reponse. Also had waterdamage only a few days after i got mine. Its super if omate give you warranty on this but it sucks to wait for many weeks to even get a response beside we will get back to you in the upcoming days...
Would be oke if they did but still waiting.
Good luck
hus3695 said:
I love that logic
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I'm not saying it's right but I've read countless posts by people giving Omate hell of the use of the term "waterproof" all the while doing it from or owning a device from a manufacturer that doesn't even have a liquid damage warranty.
Then there's the use of the term "waterproof". It's used only once in an image on the KS page yet water resistant is used something like twelve times.
I'm not saying there isn't some QC issues but when put into perspective Sammy would have told users "sucks to be you, go buy another one". That's what they did to me.
Omate got back to me.
They think its the battery not sitting correctly and have instructed me to open the back and put some tape or something on the inside to help the battery sit better.
They also said once they have repair centers set up in my country (Canada) that they will honor any warranty service.
I got a reply for Omate!
Only to bad its not what I hoped. Since I bought my Omate 2nd hand from a seller online they cant give me warranty. They also said they were clear about the avoid warranty with waterdamage.
Now its waiting time for me till they have a repaircenter.
Well, I too seem to have this issue... My screen is mostly white, but you can sort of see. Attached is picture of it. Also, my top right button doesn't work anymore. Could I have gotten water in it, maybe.. But I have not removed anything but the SIM card cover. I will be contacting OMATE, but have low hopes for resolution.
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
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Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
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Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
Hey everyone,
Just got back from the Verizon store. I decided to have the rep there put on my screen protector, so that if they did a bad job they would redo it. They did a great job putting the protector on, so i left and put a case on the phone in my car.
When i got home i was taking a closer look at the device and noticed scratches on the bottom half of the laser. Now I cant stop looking at it, although my girlfriend cant even notice them.
What would you guys do? I know its just a scratch, but painful to walk out of a store and already see damage on a device that i didnt cause. That being said, i know it will look ridiculous trying to point the scratch out if i go back in the store.
juntistik said:
Hey everyone,
Just got back from the Verizon store. I decided to have the rep there put on my screen protector, so that if they did a bad job they would redo it. They did a great job putting the protector on, so i left and put a case on the phone in my car.
When i got home i was taking a closer look at the device and noticed scratches on the bottom half of the laser. Now I cant stop looking at it, although my girlfriend cant even notice them.
What would you guys do? I know its just a scratch, but painful to walk out of a store and already see damage on a device that i didnt cause. That being said, i know it will look ridiculous trying to point the scratch out if i go back in the store.
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Call and get a replacement for a known problem, like the auxilary port doesn't work in most cars, etc.
Mine had the same scratches straight out the box from Verizon.
Are you living with it, or trying to get a replacement? there is a chance that maybe he didnt do it and it was that way out of the box in the case as well. Anyone else see this? the bottom 1/4 of the laser has scratches on it
juntistik said:
Are you living with it, or trying to get a replacement? there is a chance that maybe he didnt do it and it was that way out of the box in the case as well. Anyone else see this? the bottom 1/4 of the laser has scratches on it
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I'd bring it back sooner than later and bring it to their attention
- Sent From My G3
To help improve your battery life check out my guide http://forum.xda-developers.com/showthread.php?p=54342046
As an update (and probably final post) to this thread - I had some friends over who have an eye for detail, not a single one of them could see the scratch. Based on this i decided to give it a day or two, and im no longer obsessing over it.
Somewhat of a life lesson, nothing stays perfect forever - no longer losing sleep over this
Thanks everyone!
juntistik said:
As an update (and probably final post) to this thread - I had some friends over who have an eye for detail, not a single one of them could see the scratch. Based on this i decided to give it a day or two, and im no longer obsessing over it.
Somewhat of a life lesson, nothing stays perfect forever - no longer losing sleep over this
Thanks everyone!
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I've been seeing a psychologist for my ocd for years and one of the biggest problems I have is "looking" for things wrong with phones I buy. His advice was to scratch whatever phone I buy in some way right away. He said eventually something like a drop could happen anyways. Nothing is perfect.
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Skizzy034 said:
I've been seeing a psychologist for my ocd for years and one of the biggest problems I have is "looking" for things wrong with phones I buy. His advice was to scratch whatever phone I buy in some way right away. He said eventually something like a drop could happen anyways. Nothing is perfect.
Sent from my LG-D851 using Tapatalk
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I do the same thing. Anything I buy or have has to be minty mint or it bothers me. Especially with phones I freak out when there's a scratch that for some reason only I can see.
Putting a little ding or scratch in helps stop obsessing. You should try it. Maybe it will help you also.
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