Sony customer care service says that you have to swap your phone (E2363) for Rs.10,500 because it is out of warranty i can't even thought to give them that amount for this phone so plz help if u have any tip to swap my phone for a less amount or for free
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I'm having some troubles with my SE X10 Mini: sim card not been recognized and device turns off and doesn't turn on again. I've sent my device to an authorized technical assistant (GlobalExpress - don´t go there) and the attendent said that in two days I could call to approve or not the service. I tried to call many times and just after ten days they reported that device has no problems at all and it just needed software repair. They wanted to charge about U$40 bucks to do that! Are they crazy? I can just do that with SEUS or PC Companion as we know.
When I picked up device I noted that it was not working. The technician examined the device in front of me and reported that somehow battery connector was broken, they would not repair this issue and said to send device to a NON AUTHORIZED technical assistant. WHAT??? They should fix any kind of problems as they have Sony Ericsson feedback to do that and I would pay for service as warranty has gone. In Brazil we have a customer law wich says that none business store could denied service for customers who pay for. I tried to argue with Sony Ericsson Brazil but no success. After a post on facebook they responded that after sales team would get in contact with me. I'm waiting to see what they want.
In resume: Sony Ericcson is joking with us, customers. Now I have a commitment that I'll never buy ANY SONY OR SONY ERICSSON device in future because they are not a serious enterprise.
This is just a report of an unhappy customer in Brazil.
Ish bro... I live in belo Horizonte too... have you tried to take your phone to another authorized technical assistant?
I think you need to bring it to SE Service center, not these type of service center cause I don't know what the hell is it. It does not appear in my country as the name "Global(????)"
nit3wolf, it´s the only authorized here in BH, unfortunately.
silveraero, It's the name of a SE Service Center. I've translated as we say here.. my bad. Maybe service center would be nicer than authorized technical assistant. thanks
well..that's disappointing as well as embarrassing, actually what i think is those guyz are frustated with their own jobs. (you know just sitting infront of a pc and f*****g with customers.).If you got law,man go for it,SUE THEM.!
It is true that Japanese and Korean companies are not as service oriented as they ought to be. If it is their product (which clearly it is) they had the obligation to service it if the warranty still applies.
If they clearly see parts damaged by other 3rd-party repairers, they should show that to you and inform you of the cost for that part itself. The physical proof cannot be disputed. But clearly, service centres such as these always wanted to avoid taking in products to fix. This runs contrary to their existence.
After sony annunced :
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
I Bought my Xperia from ebay and cant returen it cos it had 10 days return policy and i contact sony brasil and they say they wont fix my xperia cos i didnt bought it from Brazil , that i sould fix it from the origin country its bought , that mean i have to go to HungKong to fix it ? i am really deapointed cos i payed 690$ + 300$ Taxes and now i am stock with a defective phone !!! Sony Brazil acts as if it has nothing to do with SONY brand !!!! plz need help or this will be my last sony mobile !!! really desapointed !!
Any one out there facing same problem ????
fgar82 said:
Any one out there facing same problem ????
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You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
As for me, here in Singapore, the only difference is the costs - local sets, with a local warranty, get the screen replaced for free. For imported sets you need to pay the servicing fee which is not much.
Remember that the purchase price in a country helps pay for the serving fees in that country.
If you want to give feedback to sony, you should do so on the sony talkback forum.
I didnt know its only changing the screen will solve it , even so Sony in Brazil wont even accept taking the xperia S , i said i pay for the fix but the answer they dont give support for imported cell, so i have to buy the screen from ebay and find some one to change it for me ( pay for changing screen ) !! thats what i am mad about 10 days i have the phone and it will coast me 2 new phones !! and its all SONY Falt !!
Rashkae said:
You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
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Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
fgar82 said:
Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
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Lmao
Sent from my HTC EVO 3D X515m using xda premium
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
athris said:
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
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If i keep it that way do u think it will damage the phone ? cos i have a friend who is willing to buy it from me, he sow the yeallow spot but he didnt care about it..
Hey guys,
My cousin bought an xperia s for me from US with US warranty from amazon(it was 4k less dan d price in Indian Markets).
Is there any way the warranty can be made applicable in India?
Can the ownership of the device warranty be transfered to India in my name?
Or Can we buy a separate warranty for the device in India?
Please help!!!
Thanx ppl in advance
You should contact Sony in your region and find out from them. If such a thing is not possible, you should consider taking out an insurance plan for your phone from a third party, or if you have Home Insurance you should check to see if such things as Mobile Phones are covered under your policy.
Mobfigurz said:
You should contact Sony in your region and find out from them. If such a thing is not possible, you should consider taking out an insurance plan for your phone from a third party, or if you have Home Insurance you should check to see if such things as Mobile Phones are covered under your policy.
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hey thanx....i ll check out if ur options work out or nt.....cheers
i am using sony xperia s and my brother have xperia p.i bought both from ebay,yesterday xperia p shutdown it self while using it.then i turned on it,,after loading it shows preparing for internal storage,then suddenly goes off,no sign of showing shutdown or anything,then i removed sim card then tried now its working fine,then i tried to install another sim that i using on my xperia s,but problem still occurs,then i removed sim card and tried to factory reset,then reinserted sim card,still problem exists.then i updated to jb,and tried again unfortunately problem still exists..i am a die hard sony fan,this is the first time i got big disappointment with sony. please help me,i am sure it would be a hardware problem,i contacted service center they told me need to change the board.it costs almost 10000.i bought this phone for 15000 just before three months..what will i do?
jamshadinho said:
i am using sony xperia s and my brother have xperia p.i bought both from ebay,yesterday xperia p shutdown it self while using it.then i turned on it,,after loading it shows preparing for internal storage,then suddenly goes off,no sign of showing shutdown or anything,then i removed sim card then tried now its working fine,then i tried to install another sim that i using on my xperia s,but problem still occurs,then i removed sim card and tried to factory reset,then reinserted sim card,still problem exists.then i updated to jb,and tried again unfortunately problem still exists..i am a die hard sony fan,this is the first time i got big disappointment with sony. please help me,i am sure it would be a hardware problem,i contacted service center they told me need to change the board.it costs almost 10000.i bought this phone for 15000 just before three months..what will i do?
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Well, try repairing it with SUS. I would recommend not to buy electronics from eBay. No doubt, it's one of the greatest selling sites but now I think the sellers are not trustworthy any more. Anyways, repair it using SUS or flash back to GB. If it don't solve the problem, contact SONY.
moli2398 said:
Well, try repairing it with SUS. I would recommend not to buy electronics from eBay. No doubt, it's one of the greatest selling sites but now I think the sellers are not trustworthy any more. Anyways, repair it using SUS or flash back to GB. If it don't solve the problem, contact SONY.
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i tried but no use.it still acting as same.i contacted sony service center they make me sad.they told me that needs to replace the board and it will costs almost 10000 rupees.big disappointment.they told me that the problem is with sim card slot.it can't replace,so need to replace the board.oh god i am dead...now i am playing games and listening music on this device..few times used for taking some photos.no way to use for calls,
jamshadinho said:
i tried but no use.it still acting as same.i contacted sony service center they make me sad.they told me that needs to replace the board and it will costs almost 10000 rupees.big disappointment.they told me that the problem is with sim card slot.it can't replace,so need to replace the board.oh god i am dead...now i am playing games and listening music on this device..few times used for taking some photos.no way to use for calls,
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Well, my Xperia P Sim Slot was also damaged. I went to the SONY repair center and they asked me for Rs. 6000. I refused and checked on the net. You can the buy the part here:-
http://www.sunsky-online.com/product/default!view.do?subject.id=287330
http://www.eforchina.com/view/14318...r-Sony-Xperia-P---LT22i--Xperia-S---LT28i.htm
But then you will have to repair it yourself or contact a mobile repair person. he will charge you some money around Rs. 500-1000 but will get your work done. I didn't hava a PayPal account so I contact a local mobile repair shop and the repaired it for me for Rs. 2500. Now it's working good. If you have a PayPal account go for the above method or contact a local repair person. Hope I helped.
It has been the 4 month that i bought the s6 edge (gold color 64gb international version)
However, almost the whole phone was CHANGED!!!!! And now it still has lot of problems
First i went to the repair centre they changed the main board, then they changed my camera!!!!
The quality control of samsung is insane they almost sold me a broken phone
S6 edge is not a cheap phone and they said as i am a owner of it so now i am their premium customer,
but all i got from them is a broken phone
now my phone cant even run graphic games smoothly but a LOT CHEAPER PHONE FROM SAMSUNG CAN!!!!
problems are keep popping out from my s6 edge T.T
Please help me to make this loud make a lot of people know it :crying::crying::crying:
i really dont wanna go to the repair centre again and again ;....................;
i used that much money but bought a premium repair service instead of a premium phone
its really a fraud :crying::crying::crying::crying:
PLEEEEEEEEEEEEEEASEEEEE HELP ME OR SAMSUNG WONT GIVE ME BACK WHAT THEY SHOULD
PLEASE HELP ME TO SHOW HOW HONEST AND GREAT THEY ARE BY SELLING ME A BROKEN PHONE :crying::crying::crying::crying:
I don't know what the law is in whatever country you live in. But here in New Zealand, if you have returned the phone to the manufacturer and had it "repaired" and it is still not fit for purpose, you are entitled to a full refund under the consumers guarantee act.
I implore you to read whatever legislation covers your interaction with manufacturers (or importers) in your country and cite these specific clauses when you contact Samsung support, that may help you to get their notice.
Stirring up a social media ****storm will not get your phone fixed/replaced/refunded. Using your rights within the laws of your country will.
merely my opinion.