Well , i got the dreaded bootloop of death last night..... Had to go and get me a V20.
intruction
How did you get a V20? I sent my V10 for repair(even though it was out of warranty LG accepted to repair it)
albannotosska said:
How did you get a V20? I sent my V10 for repair(even though it was out of warranty LG accepted to repair it)
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Paid it off and upgraded....they wouldn't cover it under warranty. Got it in December a year and some change ago. I still have it, would love if there was a way to repair it.....
ericpbritt said:
Paid it off and upgraded....they wouldn't cover it under warranty. Got it in December a year and some change ago. I still have it, would love if there was a way to repair it.....
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Actually I send it off to lg. They told me they can repair it for free even though it was out of warranty! All because of bootloop. Maybe you can send it too
Well, they said on the website to send it in for repair. They never mentioned a charge so does that mean they fix it free?
I bought my v10 used. about 3 months later, it did the bootloop thing. I believe it was partly my fault, though. I was outside messing around in the yard and I sat my phone on my picnic table in the sun without thinking. about half an hour later, i picked it up to use it and it was in the process of shutting itself down due to overheating. At least, that's what it said on the screen. next day, I was inside using it as a mtg life counter for my son and I, and it shut down and bootlooped... No saving it... I tried everything... As for my question, would lg fix it for me out of warranty if I bought it used, or do they require proof of purchase?
I just got mine fixed for free even though it's 6 months after the warranty expired. They did require proof of purchase. A simple bill of sale might work. I don't know.
Mine died the other night. Just locked up then shut down, now it powers on shows the android logo and powers off. Took over the Verizon store, I guess I have an extended warranty because the guy said I would get one sometime today. no charge. I wish I could afford to buy a different phone at this time.
I've had the bootloop issue twice. The first was10 months after purchase and Verizon gave me a refurb. The 2nd was10 months after that and Verizon wouldn't touch it but LG fixed it. I did the online chat with LG and mentioned that I didn't have the proof of purchase and that it was a replacement also. She sent me a form to sign stating that it was my phone and legal mumbo jumbo. I sent it in and 7 days later I got it back.
Id give it a shot with the chat and I'd say they'll fix it.
They were a hell of a lot better to deal with than Verizon that's for sure.
Related
I cracked my old phone and got a replacement from Asurion, and they sent me a refurb with a bum trackball, which scrolls around the screen and doesnt even go down (sucks, i cant root it now without a modded recovery).
The guy at the Verizon store said i had to call Asurion since they issued the phone...
I just got off the phone with Asurion and theyre sending me a new one tomorrow or something, and they refused to give me an upgrade.
If my next one has a problem, what should i do? I refuse to deal with this.
Leave I guess. I got a like new incredible on eBay for a great price and I'm using that to ride out the rest of my contract. Then I'm leaving for Spring or T-Mo.
Sent from my GSBv1.2 using XDA App
This is why I don't use Asurion. I just have BestBuy insurance, which covers absolutely everything that could possibly happen to my phone (my sister has dropped her phone in a stream and thrown it against the wall and their policy covered it, and she got a new phone the first time, and the second time her phone was discontinued so they gave her an upgrade). I'm careful with my phone though, and honestly I thought I'd break it much quicker (I'm very clumsy). I've had my Eris for about 8 months now and nothing has happened to it at all (hardware wise, anyways. I did almost brick it once, but I fixed it rather quickly).
You could ask to speak to the supervisor of the Asurion rep. Chances are that if you express deeply enough of your unhappiness with their poor service, they will probably help you out. Since you have probably paid enough in insurance to buy a newer phone.
Since you got the phone from Asurion, Verizon won't do anything for you now. I haven't had much experience with Asurion, but I believe they would be less inclined to give you a new phone since it's pretty much the only insurance you can get for phones ( I don't know if the Best Buy insurance is available to only phones bought there or not).
You can try talking to a supervisor and might get some luck. It's worth a shot. If not, I don't think there is much else you can do aside from buying a new phone yourself.
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
Nikolai2.1 said:
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
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I got an Asurion phone and when it broke (the question is when, not if with those) I just called VZW's CS and got them to send me a replacement, never dealt with Asurion after that, and I vow to never do so again.
I broke my first eris, got a replacement from asurion and the soft key lights didn't work so I called back the next morning after getting it and the guy had me do some reset tests and such and that didn't work so he had a brand new eris sent out to me. I got to keep all the extra stuff that came with the replacement, all I had to do was ship back the phone body itself. Guess I made out good since I only paid 50 bucks for the replacement and got a brand new eris out of it along with two new back covers, two batteries, two chargers and an extra 8gig sd card. lol
Asurion is a miserable excuse for an insurance company. It's borderline fraud what they do. I had to replace an old flip phone a few years back and they gave me one whose screen wouldn't shut off when flipped closed, and it would hardly flip closed anyways because there was no spring-action to the flip. It was just one continuous resistance-filled motion.
This is exactly why we dropped insurance on our phones.
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
roirraW "edor" ehT said:
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
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I dropped the asurion insurance, and just have the warranty the entire length of the contract. That way if the ball craps out after a year, im still good
Sent from my GSBv1.5-ERIS using XDA App
Has anyone experienced AT&T warranty service? Due to a problem with the camera, they said they would ship a refurbished device. Has anyone experienced a refurbished device? I'm wondering if it would be better to send it to Samsung so they repair it?
the at&t warranty service is pretty good, the phone is pretty much brand new and in perfect working condition most of the time. I personally prefer the warranty service over a repair from samsung
I'll have to find out how long I have before they expect my device to ship back to them. I'd like to run it through the paces first for a week or so..
I've not had to have my SGSII replaced, but I did have to replace the Captivate due to random shutdowns. The replacement refurbished phone is still going strong and has never had a problem. It looked like brand new when it came. It's the wife's now, since last October.
Well, I've had to replace mine twice. First one had an issue with the USB port, they sent me what appeared to be a "new" device; that is, it had a full sticker under the battery, and all the warning plastics were on it, but it came in an envelope. I warranty'd that one because the headphone jack died after a week.
The second one is a normal refurb unit. Have not had any issues with the second refurb, and that was almost two months ago.
Had to replace 2 infuses, tho one was insurance, and one GSII. Warranty's were due to the stupid USB port issue, wonder if they fixed that in newer phones?
I never had a refurbished phone sent to me. all 3 were brand new devices. GSII was done fairly soon after it was released. but on the infuse Im not sure why i didnt get a refurb.
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
fldude99 said:
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
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I called ATT first too see what options I would have, they offered to replace my refurbished i777 with skyrocket but I have to pay the difference. I didn't take that of course, then I think it was ATT suggested me to call Samsung, I might have gotten the idea my own, don't remember much about this part. then sent the phone to Texas and tracked the update on my phone everyday nervously cus my phone was root then restored to stock, afraid that Samsug might find out. But I guess they didn't. got my i777 back in 2 weeks. Since then flash and reflash like an addict, and nothing is wrong with this phone so far.
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
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That's funny because my power button just died too... Except I was able to turn on my phone but that was about it. I couldn't get it to wake up or go to sleep unless I plugged in the phone. I'm debating whether to send it to Samsung or go to the AT&T but if it looks like AT&T is just going to replace it with the Skyrocket, I may just send it in to Samsung. Though 2 weeks without a phone will be crazy =P.
Bruce0750 said:
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
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Simba501 said:
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
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When I spoke to ATT'S warranty people, they mentioned that the refurbished devices are done by the manufacturer. Not sure if that's a bunch of hooey, but I'll give it a shot rather than sending it off to Sammy
To those about to deal with ATT: I spoke to them today and the rep gave me some "good news" that they're out of the S2 but can send me the skyrocket. I said forget it, I'll send it to Samsung. So the rep says hold on, I put it on speaker for a few minutes, and she comes back to tell me she "found" a supposedly new S2 at another warehouse they can ship to me. So refusing the skyrocket is what needs to be done. So now with 14 days to return the device, it gives time to put the replacement through the paces
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
quarlow said:
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
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I guess I was lucky. My replacement S2 is supposed to arrive tomorrow. But if they had stonewalled me like that I was prepared to send it to Samsung. Why not go wit that? Btw they also offered to allow me out of the contract early with an S3,but at $299...a little too much imo
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
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I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
wbcollins said:
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
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Yeah it wasn't easy at all! But I figured it out. Now they are sending me an s3!! After messing up my order and canceling without my notification
Sent from my SGH-I777 using xda premium
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
hamguy said:
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
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I've heard that the refurbs are sometimes more reliable than ones out of the box because they have replaced parts that they know people have had regular problems with (i.e. usb port, power button). I bought mine brand new last December with no problems, so I hope I didn't just jinx myself for saying that.
alright guys in need of some help getting my phone replaced. My phone no longer charges
seems others are having the same issue here: http://forums.androidcentral.com/samsung-galaxy-s4/275276-galaxy-s4-wont-charge-4.html
anyhow, ordered the phone through newegg and they only have a 14-day return policy, saying they cant replace it even defective.
Verizon says I'll get a refurb?
Does samsung offer some kind of 30day?
thanks
(ive had the phone for about 22 days now)
socalwrx said:
alright guys in need of some help getting my phone replaced. My phone no longer charges
seems others are having the same issue here: http://forums.androidcentral.com/samsung-galaxy-s4/275276-galaxy-s4-wont-charge-4.html
anyhow, ordered the phone through newegg and they only have a 14-day return policy, saying they cant replace it even defective.
Verizon says I'll get a refurb?
Does samsung offer some kind of 30day?
thanks
(ive had the phone for about 22 days now)
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Click to collapse
Unfortunately after the 14 day mark, you are pretty much getting a refurb. I was also a victim of the no charging issue but got lucky as it happened on my 12th day and was able to just swap out in store for a new one.
On the plus side, I think Verizon will replace for any hardware issue such as this with a refurb for a year. At this point the phone is new enough where a refurb may not be all that bad(obviously no way to know for sure) as it may just be customer returns they are using for replacements.
Anyway, that's about as much as I can pass along from my experiences.
Good Luck
After the initial 14 days, Verizon will replace with a CLNR, assuming one is available. If not, they'll sacrifice a new phone as a replacement.
The manufacturer warranties the phone for one year. They will repair or replace the phone at their discretion. The problem is that it may take weeks for then to repair the phone and ship it back to you.
Sent from my SCH-I545 using Tapatalk 4 Beta
ahh thanks guys. looks like ill be going CLNR route
I just issued a replacement for my device. I have had it for more than 14 days - however when they issued my replacement device I asked about if it was a refurbished phone or not. She said that it is either a brand new phone - or its a phone someone returned within 14 days due to them not liking it.
Reneg4d3 said:
I just issued a replacement for my device. I have had it for more than 14 days - however when they issued my replacement device I asked about if it was a refurbished phone or not. She said that it is either a brand new phone - or its a phone someone returned within 14 days due to them not liking it.
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yes but I ordered the phone through newegg.com not Verizon
I bought a "like new" HTC One off of eBay. At first it seemed great and really did look like new.
Unfortunately I've come to realize the speakers are blown. Any audio above 50% volume crackles/buzzes. Sounds HORRIBLE at 90% volume +
Does anyone know if HTC or AT&T will cover their phones under warranty if you're not the original owner? I know with Apple the warranty is tied to the phone, I could buy a iPhone 5 off of eBay today, and if next week it starts acting up I could take it into Apple and they would replace it.
I contacted HTC support and at first of course they said "lets see if its a software problem, reset the phone blah blah" did the factory reset and of course it didn't help. Even when the phone boots up the AT&T jingle is distorted and buzzes. I told them the factory reset didn't fix the problem and the reply I got was something like:
"We are always updating the software to fix bugs. Be on the lookout for updates for your device to see if it fixes your problem."
...so a software update is going to magically repair the hardware of the speakers? Awesome. Anyway, even if they do ask me to send it in for repair do you guys know if it would be covered under warranty since I'm not the original owner?
Or would I be able to walk into AT&T and ask them to repair or replace it? Thanks.
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
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Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
hyelton said:
Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
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You should re-read what i wrote.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
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Click to collapse
donniesd said:
You should re-read what i wrote.
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Yea but still could get it for free...
hyelton said:
Yea but still could get it for free...
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Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
ATT Replacing Ebay Phone
play2lose said:
Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
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I got mine off Ebay as well.. Did they check the s/n, imei, or need a receipt?
I would also like an answer. I bought a used htc one recently and the top speaker is crackling like mad when the volume is about 3/4 the way up.
I know the phone has a one year warranty through htc. Anybody have any luck getting a replacement from htc or at&t?
Does the warranty transfer over to a second owner?
thanks!
Speakers are defective but screen has small crack? Warranty valid?
My phone has the same issue, but it has a very small crack on the screen.
Is the Warranty still valid? Is it true that if the screen is cracked the warranty is invalid?
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
roblox84 said:
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
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I'm curious how you made out...did they replace the phone?
I literally just got off the phone with att. They did want to do a reset, but I told them I already did that. The lady, asked how I did it. So say you went into backup/restore. And tried restoring that way. She also asked about the water sensor under the phones flash. If there was any red in it. After that it was address verification, and telling me I'm the best part of att. No 15$ fee, no nothing.
Sent from my HTC One using xda app-developers app
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
I probably I try as well
Sent from my SAMSUNG-SGH-I717 using XDA Premium 4 mobile app
I had to swap out my phone thru their black tie program once so far due to being clumsy. Phone got bashed up pretty good from falling down the stairs. Pretty painless process although they messed up my unlimited data and I had to go to the ATT corporate store to remedy that. Just took like 2 weeks to get a replacement and had to use a terrible HTC loaner while waiting.
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
scottj437 said:
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
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Click to collapse
Lucky you. In Canada you can't even get those in BB. Silly Canada.
Does your phone last noticeably longer?
kimocal said:
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
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My wife just replaced hers a month or two ago with no problems, we are well into our second year. I will try to replace mine within the next month, so I'll report back. I've replaced mine 5 times already, and I will replace her's and mine again before we upgrade. I think if you are paying the insurance, they have to replace. If they don't replace it, then why am I still paying ~$10/month?