Related
It's available here.
Order before 6pm for despatch today.
I've cancelled my Google Play order to order this one instead!
EDIT: I'd suggest using PayPal. Otherwise you may get this email: [see attachment]
EDIT 2.0: Re-ordered with PayPal address, I'll let y'all know what happens.
EDIT 2.5: They accepted PayPal... But they didn't accept my shipping address for some reason.
EDIT 3.0: I should look before I leap. The watch is now out of stock. Plus you can only use paypal. Even then, they might contest your delivery address. This is only really worth it if Google doesn't ship to your country. Otherwise, I'd suggest waiting for Google to stock them.
I've cancelled my Mobile Fun order and re-ordered from Google.
PSSST. Hey you. Yes, you! Use NEWCLOTH as a voucher code to get a free microfibre cloth worth about £4!
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Hm, I'd rather buy it from google, I like being loyal
J
Sent from my D6503 using XDA Free mobile app
dunjamon said:
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Click to expand...
Click to collapse
I've ordered from them before, yes.
Never an electronic item though, just the occasional case. They seem alright, plus you can get a free microfibre cloth if you use a certain voucher code (I forget what).
Ordered mine straight away, as the pre-orders I saw in The Netherlands were €300,- (Total Bull**** right?)
used your voucher, worked indeed.
Now time to wait. :victory:
My order's been updated to "queued for processing"! :fingers-crossed:
Edit..."Our warehouse team are picking your order" :fingers-crossed: :fingers-crossed:
_MinusZero_ said:
It's available on MobileFun. I can't provide a direct link because of my post count.
Click to expand...
Click to collapse
Thanks for that. Just ordered one and cancelled the Play Store order. Hopefully it's not a mistake
Ordered yesterday at about 16:30 for delivery before 1pm today and here I sit...counting my steps and replying to texts cos there's not a lot else you can do with it yet......lol
MobileFun attach a letter to the box explaining that you shouldn't get it until the 7th because it won't be fully functional until then but they want you to have it early so you're ready to go etc.
Nice of them.
Cool! First impressions? Mine's showing as packing ready for despatch now.
how about ordering it for outside UK? are they trustworthy?
Ordered mine to. Mobilefun are trustworthy, often used by the guys at MoDaCo.
I used paypal and DPD next day, we will see what happens.
This was the email I got:
This email acknowledges the order you have placed online. We will email you again to confirm shipment when your order is processed, which will be within the next working day. Orders paid for before 6pm weekdays are shipped the same day providing the items are in stock.
Order Summary
Qty. Product Price Each
1 44653 LG G Watch for Android Smartphones - Black 159.00 GBP
Estimated despatch for the above products: Today, Wednesday 2nd July 2014
Shipping Method: DPD Next Working Day Parcel
Tracked service which is guaranteed to arrive the next working day (Monday to Friday) if ordered by 5 PM (not available to the Channel Islands)
Shipping Cost:6.99 GBP
Order total is 165.99 GBP, including 27.66 GBP VAT at 20%. A VAT invoice will be sent out with your order.
I have NO loyalty to Googles Play Store. Returning seems like a nightmare (many issues with my faulty N10) and the delivery charge is a rip-off.
And.... they're gone
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
^I hear you. I've just sent them my "thoughts" on the matter. That said, I've had a good few things from them in the past with now bother so I'm cutting them some slack. Their stock level calculations are obviously not to be trusted so I'll certainly think twice about ordering from them again.
_MinusZero_ said:
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
Click to expand...
Click to collapse
Same here, cancelled my order. pre-ordered it from a shop in The Netherlands.
Selling a device saying it will be dispatched immidiatly and then say "oh its out of stock". not too impressed with that.
(As a web developer, I also find it a weird way of doing it. A proper system would be a count behind the article and every time someone purchases it the count goes count -1. till the point it has to say its out of stock.)
Well pre-ordered from Coolblue (if you live in The Netherlands), Delivery date: 8 July
Northernmost said:
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Click to expand...
Click to collapse
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
shadowgolf said:
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
Click to expand...
Click to collapse
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Northernmost said:
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Click to expand...
Click to collapse
Thanks, I feel bad now, as though I'm taking your watch! Still not convinced they won't throw a spanner in the works though...
Sent from my LG-V500 using Tapatalk
It's not your fault so don't you worry. It did lead me to just cancel the order completely and take my money (which they still have!) elsewhere. I'll not be ordering from them again!
Well, yep my order also went south. Made my feelings known to them as well.
I think I will wait until next week now, see the first full reviews, make a decision then.
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
easyfame said:
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
Click to expand...
Click to collapse
I didn't get an email today either but I went into Best Buy this afternoon anyways. I just handed the guy my pre-order paperwork and said "I'm here to pick up and activate my Verizon G3". The guy said "oh I think they're still in the back, they just came off the truck". Sure enough, he came back with it and I'm typing this on it now. I'm not sure if they weren't sopposed to give it to me or not but I figured I'd give it a shot. I still haven't gotten the email from Best Buy either. You might get lucky if you go in and just act like you got the email. Good luck!
Sent from my VS985 4G using XDA Free mobile app
Interesting. Maybe their just a little late getting to California stores....
The Best Buy stores in my area received them today (the 17th). We received the AT&T and Sprint ones a little ahead of the release but the Verizon ones we recieved day of. Give it a day or so and they will have them if they don't already. I don't know how the email system works, but it might indeed be worth it to walk in and ask.
Seems like the bigger city stores got them but not the smaller cities. I called my local store, Ames, IA and they said Des moines had some but theirs were still on order.
I got this email today:
"
So we're doing our best to set things right.*
View:**Mobile**|**Web**|**Español[https://ci4]*[https://ci6][https://ci5][https://ci5][https://ci5][https://ci4][https://ci3][https://ci3][https://ci4][https://ci4][https://ci6][https://ci5][https://ci5][https://ci3]Hello Minh,*
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
oo3 said:
I got this email today:
"
So we're doing our best to set things right.*
View:
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
Click to expand...
Click to collapse
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
LostMahbles said:
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
Click to expand...
Click to collapse
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
jjseven said:
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
Click to expand...
Click to collapse
Look like store availability is running on the site. Might what to check your location.
I think they are all screwed up over there. Has anyone tried to order and have the phone shipped to home? I keep getting that the shipping option is not available on the Verizon model. I went into the store yesterday and ask about Shipping and they said that this phone would have to be activated in the store.
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
LostMahbles said:
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
Click to expand...
Click to collapse
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Krusej23 said:
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Click to expand...
Click to collapse
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
LostMahbles said:
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
Click to expand...
Click to collapse
HAHAHAHAHAHA! I'm not laughing at you, I'm laughing at Best Buy for thinking that's correct and laughing at that employee for having to make that phone call. They are just asking for it.
I just went into my local best buy and they didn't even know they had them in the storage shelves right behind them. I had to tell the guy the phone came out yesterday and then he checked for it. I didn't get to use the $50 upgrade promotion but they did let me use the $50 towards accessories like a screen protector, case, and audio aux cable. Loving the phone so far.
Had a pre order with Amazon.got an email this morning saying delay this delay that sorry wah wah. Cancelled order went on best buy website. Paid for replacement device(full price) got my your pickup is ready email. Typing from my amazing g3. Best buy chick was on top of it. Even have ne me the option for her to activate it or me at home. I said. Me (duh). Popped SIM in as soon as I was in the car. The rest is history. I did pay more at best buy but I call it a(I want my device now) fee.
Sent from my VS985 4G using Tapatalk
We have Verizon LG G3 in Washington DC BBC ?
I am still waiting for my 10th Of July preorder from Verizon not BestBuy.
Amazon, UDP, $400 Activation Fee
Wonder if you go with Amazon and perform sim swap trick to maintain UDP, would you be hit with the $400 fee for not activating it Amazon's way? Given the delays with BB, I'm almost tempted to take a shot with Amazon but wouldn't necessarily want to get hit with an extra $400 for not following their directions. Any experiences buying phones off Amazon but maintaining UDP with sim trick?
Went to best buy and upgraded with Verizon edge and they gave me a 100$ gift card. They had a 24 inch 1080p TV for 120. So I got the TV for 30$ put the door ..glad I upgraded
Sent from my Nexus 7 using XDA Free mobile app
not to long ago they offered a promotion for new LG G3 customers that they would get a free 2nd battery and dock for the battery. I, of course, purchased my G3 before the promo. Long story short, I went to LGs website and *****ed and they sent me a EXCEL file to fill out and email back so I can get the promo. So i thought I would share and see if you guys wanna try it as well.
you just need to fill it out, send it to their email [email protected] and put this in the subject "LG G3 Battery Promo – Previous Purchaser"
here is the email they sent me:
From: <[email protected]>
Date: Oct 2, 2014 6:08 PM
Subject: G3 Promo
To: <[email protected]>
Cc:
Dear Mr/Mrs. XXXXX
Thank you for choosing LG G3 for your mobile purchase.
After reviewing your case about the LG G3 Promotion, we are excited to extend the offer to you.
We will need some information from you. I have attached a template for you to fill out.
Please complete the template and send the email titled “LG G3 Battery Promo – Previous Purchaser” along with the attachment to [email protected]
Also along with your email and attachment, if you could provide the proof of purchase with the email as well.
You will receive a reply within 48 hours upon receipt of your email.
Thank you and Life’s Good.
Note: This email address is used for outgoing mail only. Thank you.
I bought mine on Saturday and submitted my request for the extra battery...they said it will take 5 business days for a response ...hopefully it's a positive one
This is the first one
Hello,
Thank you for contacting us about the Free LG G3 Battery and Battery Charging Cradle Promotion.
We have received your request and are currently working on processing it in the order it was received. Even though your purchase date is out of the promotion period, we will be happy to review and let you know of the submission status in the next 1-3 business days.
Our customers’ satisfaction is always our top priority.
Thank you for choosing the LG G3.
Best regards,
HS Ad
(An LG Company)
I was way out of the date and they just sent this
Congratulations! Your submission for the Free LG G3 Battery and Battery Charging Cradle Promotion has been successfully validated.
Please be on the lookout for a shipping confirmation email* letting you know that your battery and cradle are on their way.
To ensure timely delivery, please review the information below for correct spelling. Please email any corrections to [email protected] within five days. Unfortunately, we can correct typos, but we are not able to change the recipient or shipping address.
Did you just fill out the form op posted and send it to them or did you email them first or anything?
Sent from my LGLS990 using XDA Free mobile app
I filled out the xls file and attached a receipt and photo of under the battery.
Did the same.
Did the same thing, sent my info. It does work. :good:
DHSoccer4 said:
not to long ago they offered a promotion for new LG G3 customers that they would get a free 2nd battery and dock for the battery. I, of course, purchased my G3 before the promo. Long story short, I went to LGs website and *****ed and they sent me a EXCEL file to fill out and email back so I can get the promo. So i thought I would share and see if you guys wanna try it as well.
you just need to fill it out, send it to their email [email protected] and put this in the subject "LG G3 Battery Promo – Previous Purchaser"
here is the email they sent me:
From: <[email protected]>
Date: Oct 2, 2014 6:08 PM
Subject: G3 Promo
To: <[email protected]>
Cc:
Dear Mr/Mrs. XXXXX
Thank you for choosing LG G3 for your mobile purchase.
After reviewing your case about the LG G3 Promotion, we are excited to extend the offer to you.
We will need some information from you. I have attached a template for you to fill out.
Please complete the template and send the email titled “LG G3 Battery Promo – Previous Purchaser” along with the attachment to [email protected]
Also along with your email and attachment, if you could provide the proof of purchase with the email as well.
You will receive a reply within 48 hours upon receipt of your email.
Thank you and Life’s Good.
Note: This email address is used for outgoing mail only. Thank you.
Click to expand...
Click to collapse
I got the confirmation email about a week ago, still no sign of a tracking or shipment notification
I purchased mine on the 7th, the promotion was from September 8th through the 22nd. I figured I would try and do it anyways; luckily for me I had filled out 2 of them. Upon letting them know my situation and only being a day out of the promotion period, I received an email stating "although you are out of the purchase period, customer service is our top priority."
Shortly after that, I received a response back saying unfortunately your application has been turned down for the reason of "not purchased within the promotion period." I thought to myself, yeah, customer service is our top priority my a$$. Good thing I did fill out two of the forms, because a couple days later I received an email stating it was approved. This was roughly 7 days ago. I still have yet to receive shipping information, but none the less the status is still "approved" ; free is free. If they still have the site up to access, I would recommend just trying to anyone who has not yet. It's worth a shot, if so, fill out a couple extras so different people will review them.
DHSoccer4 said:
not to long ago they offered a promotion for new LG G3 customers that they would get a free 2nd battery and dock for the battery. I, of course, purchased my G3 before the promo. Long story short, I went to LGs website and *****ed and they sent me a EXCEL file to fill out and email back so I can get the promo. So i thought I would share and see if you guys wanna try it as well.
you just need to fill it out, send it to their email [email protected] and put this in the subject "LG G3 Battery Promo – Previous Purchaser"
here is the email they sent me:
From: <[email protected]>
Date: Oct 2, 2014 6:08 PM
Subject: G3 Promo
To: <[email protected]>
Cc:
Dear Mr/Mrs. XXXXX
Thank you for choosing LG G3 for your mobile purchase.
After reviewing your case about the LG G3 Promotion, we are excited to extend the offer to you.
We will need some information from you. I have attached a template for you to fill out.
Please complete the template and send the email titled “LG G3 Battery Promo – Previous Purchaser” along with the attachment to [email protected]
Also along with your email and attachment, if you could provide the proof of purchase with the email as well.
You will receive a reply within 48 hours upon receipt of your email.
Thank you and Life’s Good.
Note: This email address is used for outgoing mail only. Thank you.
Click to expand...
Click to collapse
Thanks for posting this. I just got my phone Saturday and forgot to bring the paperwork in to work with me today, and I think the promo ends today. I got it sent off!!
Got my confirmation email today on this. It says I should expect another email with packaging info within five days. :good:
Texas501 said:
Did the same thing, sent my info. It does work. :good:
Click to expand...
Click to collapse
Thank you!!
I was getting ready to email and complain as well since mine was purchased about a week before the promotion. I was already denied through the original form, just sent this form off. While I like having a 10000mah battery, I'd much rather have a fully charged smaller one I can have as a backup. Such a great promotion, happy to be able to take advantage of it!
I got my phone a week before launch and I filled this out and was also able to get approved for the promo for both g3s I out purchased. If you read the email with approval, it says it takes 4-6 weeks for delivery.
Sent from my LGLS990 using Tapatalk
I was also an early adopter of the LG-G3 and i am happy to see that they are treating us the same for this promotion. I got my email 2 weeks ago saying my battery will be shipped out in 4-6 weeks. Good on LG to offer this to us.
Glad people are taking advantage of my post. Never started a thread LoL
Sent from my LGLS990 using XDA Free mobile app
Dear Isaac,
Congratulations! Your submission for the Free LG G3 Battery and Battery Charging Cradle Promotion has been successfully validated.
Purchased before promo started. Hell yes.
Heyy, me too and I bought it on July..
Dear Hector,
Congratulations! Your submission for the Free LG G3 Battery and Battery Charging Cradle Promotion has been successfully validated.
Thanks for the advice, hope everyone can get in this offer..
I got mine off ebay, what do i do?
Followed the steps as posted and got an email yesterday from LG saying it will be shipped in 4 to 6 weeks time. Many thanks to the OP! I bought the phone back in July so was not expecting it to get approved but LG did it!
Sent from my LGLS990 using XDA Free mobile app
I also received my confirmation after submiting the info, thanks to OP, i bought it on the offer time but I was unable to complete the online request because i live in Puerto Rico and the offer was only for the US.
Yea, i purchased my back in July as well. i just filled out the spreadsheet and submitted. Will reply as soon as I hear back. Pray for a brother.
Hey all!
I'd love to hear your input...
On Monday, 10/12/2015, I received an RA number via email from LG to repair my LG G Watch which was still under warranty.
On Wednesday, 10/14/2015, I boxed it up and shipped it using the prepaid FedEx shipping label that they provided. FedEx tracking shows that it was delivered to LG's repair facility on Friday, 10/16/2015, and it was signed for "SPARK".
Over the next several days, I waited for the status to update online, but it continued to always show, "RA assigned, waiting on customer to ship unit" (and it still does.)
On Monday, 10/26/2015, I chatted with LG customer support, and they told me that they would have to submit a "locate package". They told me that it would take up to 24-48 days. Yes, DAYS.
On Monday, 11/2/2015, I chatted with them once again, and they said that the "locate package" was submitted, and they continue to check.
OK, so it's not been 24-48 days, so I just have to wait and keep checking back.
So what are my options?
If they find it within 24-48 days and repair/replace it per the warranty, that's great! I sent in an LG G Watch, and I expect to receive a repaired/replaced LG G Watch. I've definitely been inconvenienced, but at least I'll get my watch back.
But what if they don't find it?
Again, I expect them to send me a replacement LG G Watch, but some people I have spoken with have suggested that I demand an Urbane or G Watch R as replacement for the trouble and hassle. I typically don't make waves, but in this case, LG blew it, and I therefore expect good customer service from them. I'm not trying to get anything for free, only what's due me. but in the end, because of LG's screwup, I will have been without a watch for up to two months.
Thoughts?
Thanks for listening!
Jim Barr
Jim Barr said:
Hey all!
I'd love to hear your input...
On Monday, 10/12/2015, I received an RA number via email from LG to repair my LG G Watch which was still under warranty.
On Wednesday, 10/14/2015, I boxed it up and shipped it using the prepaid FedEx shipping label that they provided. FedEx tracking shows that it was delivered to LG's repair facility on Friday, 10/16/2015, and it was signed for "SPARK".
Over the next several days, I waited for the status to update online, but it continued to always show, "RA assigned, waiting on customer to ship unit" (and it still does.)
On Monday, 10/26/2015, I chatted with LG customer support, and they told me that they would have to submit a "locate package". They told me that it would take up to 24-48 days. Yes, DAYS.
On Monday, 11/2/2015, I chatted with them once again, and they said that the "locate package" was submitted, and they continue to check.
OK, so it's not been 24-48 days, so I just have to wait and keep checking back.
So what are my options?
If they find it within 24-48 days and repair/replace it per the warranty, that's great! I sent in an LG G Watch, and I expect to receive a repaired/replaced LG G Watch. I've definitely been inconvenienced, but at least I'll get my watch back.
But what if they don't find it?
Again, I expect them to send me a replacement LG G Watch, but some people I have spoken with have suggested that I demand an Urbane or G Watch R as replacement for the trouble and hassle. I typically don't make waves, but in this case, LG blew it, and I therefore expect good customer service from them. I'm not trying to get anything for free, only what's due me. but in the end, because of LG's screwup, I will have been without a watch for up to two months.
Thoughts?
Thanks for listening!
Jim Barr
Click to expand...
Click to collapse
I would be preparing a Better Business Bureau complaint so when day 49 rolls around, all your ducks are in a row. Don't execute any sooner than that, can probably start a claim with BBB and tell them "not to do anything until this date."
Of course, if they are out of BBB jurisdiction, you may not be able to do anything. But I think you can chat early with the BBB to get a hold of your options.
Hope this helps.
Some emails to the high mucky mucks might help. the MD, head of the service dept. or anyone else you can think of explaining that you don't think you're being fairly treated, that they are not taking their loss of your property seriously. Asking you to wait up to 48 days for them to find your watch is wholly unreasonable from your point of view and even from theirs if they honestly intend spending those 48 days looking for it, the cost in manpower would be exhorbitant, far cheaper and better for everyone to simply replace it and deal with the faulty item if it ever turns up.
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!