Black spots on camera - Moto Z Questions & Answers

I got my Moto z in June. Starting about a month ago I have these black spots on pictures. My warranty has been voided since the 3rd day of ownership due to unlocking the bootloader. The strange part is my phone is never in my pocket or anything. It's always on my desk. I don't like the phone in my pocket due to it's size.
Any ideas on how I could fix this? Wiping the camera doesn't do anything. I've also tried shaking the hell out of the phone and that doesn't do anything either.
Thanks

Did you ever drop the phone?
Those spots are really small and precise, I certainly am not sure if those are really small dust particles or damaged pixels.

The Marionette said:
Did you ever drop the phone?
Those spots are really small and precise, I certainly am not sure if those are really small dust particles or damaged pixels.
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Click to collapse
No it's never been dropped. The problem just sort of came out of nowhere
Sent from my XT1650-03-SS using Tapatalk
EDIT: Just to clarify, the picture I posted in the first post is a picture the camera took. The black dots appear in pictures taken with the rear camera (front is fine).

Related

[Q] Lens distortion! Who else is bothered?

Am I the only person who is bothered by the amount of lens distortion you get on the Z2?
I sold the Z1 for that reason, and just when about to take a picture of my Note 3, when I wanted to put it up for sale, it shows the Z2 has just the same amount of distortion.
I'm attaching a picture taken with the Z2. Just check out the horizontal straight lines, in the Windows box and the monitor frame. It all bulges in and outwards.
I imagine my camera isn't the only one.
Why is nobody else bothered by this? Any fix for this?
It might be an optical illusion. If there is a lens problem why the phone's line are straight? Open in a photo editor and draw a line between the top and bottom corners of the box and see if there is an illusion or not.
The fix is lightroom or Photoshop hehe
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I'm no expert in photography, but I guess it's because you took a close shot. If you take pictures from more far away this won't be an issue anymore. If I remember correctly, this is an issue related to the small optical sensor.
I don't know if all phones nowadays suffer from this, but I'm sure the HTC One M7 did.
Usually the phone corrects this using software methods.
Jackos said:
I'm no expert in photography, but I guess it's because you took a close shot. If you take pictures from more far away this won't be an issue anymore. If I remember correctly, this is an issue related to the small optical sensor.
I don't know if all phones nowadays suffer from this, but I'm sure the HTC One M7 did.
Usually the phone corrects this using software methods.
Click to expand...
Click to collapse
It's definitely no optical illusion, and Photoshop is also not quite the answer, as the distortion is quite irregular. I tried applying the lens distortion filter, but it won't come out right.
Straight lines at the left and right also slant towards the middle.
Small lens problem, yes. But that Galaxy Note 3 also has a small lens, and the problem there is far less pronounced. On top of that you get the blurriness in all the Z2 pictures.
I'm really quite disappointed. I sold the Z1 shortly after getting it for the same problems, I was optimistic that Sony had sorted the problem, but sadly that is not the case.
naujoks said:
It's definitely no optical illusion, and Photoshop is also not quite the answer, as the distortion is quite irregular. I tried applying the lens distortion filter, but it won't come out right.
Straight lines at the left and right also slant towards the middle.
Small lens problem, yes. But that Galaxy Note 3 also has a small lens, and the problem there is far less pronounced. On top of that you get the blurriness in all the Z2 pictures.
I'm really quite disappointed. I sold the Z1 shortly after getting it for the same problems, I was optimistic that Sony had sorted the problem, but sadly that is not the case.
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Click to collapse
I have this problem too when shooting video as well as taking pictures. My Z1 and Z did not have this problem. It should be something that is corrected when the shot is taken but it seems it's not. I'll contact Sony as it seems only you and I here have this problem...
Solidswede said:
I have this problem too when shooting video as well as taking pictures. My Z1 and Z did not have this problem. It should be something that is corrected when the shot is taken but it seems it's not. I'll contact Sony as it seems only you and I here have this problem...
Click to expand...
Click to collapse
Mine seems ok but the corners are quite blurry which was also reported by some reviewers. Especially the left lower corner. A bit dissapointing compared to my previous phone the Galaxy S4. But I usually crop the photos anyway.
Greetings
David
davidcartagena said:
Mine seems ok but the corners are quite blurry which was also reported by some reviewers. Especially the left lower corner. A bit dissapointing compared to my previous phone the Galaxy S4. But I usually crop the photos anyway.
Greetings
David
Click to expand...
Click to collapse
Go here http://www.the-digital-picture.com/Help/Distortion.aspx and choose "WAVE DISTORSION", check if it looks like this when you are shooting something 40-50 cm or closer... you really should see it. I have the blurry corners too. Again Z and Z1 did NOT suffer from this problem. Hope to hear back from Sony but my complaint was their first but a friend of mine has the exact same problem.
Here's my test picture I've taken.
Looks like a typical case of pin cushion distortion.
I think it's pretty bad. What should I do?

[Q] Camera stains

Hello, I have the Z2 for two months and I noticed that maybe 40-50% of the surface of the camera has stains on it.
I've seen on the forum that some of you experience scratches on the camera, which means the oleophobic coating is wearing out, but this doesn't seem to be the case. Does the camera have a factory protective foil on it? I can't really tell. I'll come back with a photo.
catalin.v said:
Hello, I have the Z2 for two months and I noticed that maybe 40-50% of the surface of the camera has stains on it.
I've seen on the forum that some of you experience scratches on the camera, which means the oleophobic coating is wearing out, but this doesn't seem to be the case. Does the camera have a factory protective foil on it? I can't really tell. I'll come back with a photo.
Click to expand...
Click to collapse
Did u put your phone into water? maybe the water stains are there because the cameralens glass has a little leak?
I hope you post a pic soon so we can actually see whats the problem
I did put it in a swimming pool a few times, I'll post a photo as soon as I find another device to take a macro with it.
Erm. I think this normal. Mine also hv that stain problem before. The reason is maybe that water was abit cold.. Dont worry that stain will be removed by itself, if not try put your device with the rice.
Hard to focus macros with an Iphone 6, but those should do the job
catalin.v said:
Hard to focus macros with an Iphone 6, but those should do the job
Click to expand...
Click to collapse
This is the antireflection coating.Almost every phone has it and also almost every new phone suffer from that issue.Wipe it out with some gel/toothpaste/water.
I've heard of it, but I didn't think it happens to new phones as well. Will the quality of the photos decrease?
i have exactly the same problem, but your's is worse than mine :/ i'm afraid that removing UAV will effect my pictures quality
DyNamix_ said:
i have exactly the same problem, but your's is worse than mine :/ i'm afraid that removing UAV will effect my pictures quality
Click to expand...
Click to collapse
I put it in a swimming pool in the winter, maybe that didn't help, and the chlorine in the water as well. I still have a warranty for 20-21 months, so I'm thinking of sending it in to see if it's covered, doesn't seem like something that should happen so fast to me. Does anybody know what's Sony's policy? Do they replace the whole phone? I'm worried of the phone not being waterproof if they open it to replace some parts.
DyNamix_ said:
i have exactly the same problem, but your's is worse than mine :/ i'm afraid that removing UAV will effect my pictures quality
Click to expand...
Click to collapse
I removed it after my photo become blurry due to scratches on the coating. I believe its better to remove it if there are scratches on it, and photo become blurry. The image quality should be the same on normal use, but a bit worse under bright light
fsrkewd said:
I removed it after my photo become blurry due to scratches on the coating. I believe its better to remove it if there are scratches on it, and photo become blurry. The image quality should be the same on normal use, but a bit worse under bright light
Click to expand...
Click to collapse
how did u remove it?
DyNamix_ said:
how did u remove it?
Click to expand...
Click to collapse
Toothpaste and a cotton swab

Camera flash bleed

I've had my phone for about 6 months now, and never taken a photo with the flash in a very dark room - until now that is. See attached - it's a photo taken in my house's attic. Do others have this problem? Or is it just me? If my phone is defective, unfortunately I bought the one from Amazon with no warranty: http://www.amazon.com/Sony-Compact-...TF8&qid=1461862592&sr=1-4&keywords=z5+compact
Luckily, I have almost no need for taking flash pictures in dark rooms, but it's irritating none the less.
camaro322hp said:
I've had my phone for about 6 months now, and never taken a photo with the flash in a very dark room - until now that is. See attached - it's a photo taken in my house's attic. Do others have this problem? Or is it just me? If my phone is defective, unfortunately I bought the one from Amazon with no warranty: http://www.amazon.com/Sony-Compact-...TF8&qid=1461862592&sr=1-4&keywords=z5+compact
Luckily, I have almost no need for taking flash pictures in dark rooms, but it's irritating none the less.
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Click to collapse
It's common and not only to the z5c, it has been like that in a few of the z phones. Any case you throw on will amplify the problem as well. The camera sucks in almost every situation, but in low light you see obviously it's useless, it's a shame. You could try a new battery back, they're only a couple bucks.
civicsr2cool said:
It's common and not only to the z5c, it has been like that in a few of the z phones. Any case you throw on will amplify the problem as well. The camera sucks in almost every situation, but in low light you see obviously it's useless, it's a shame. You could try a new battery back, they're only a couple bucks.
Click to expand...
Click to collapse
Yeah I have a z1c and I remember this being a huge topic of discussion right after it was released. The z1c was never this bad though. This photo was taken without case.
what colour is your z5c?
Hi, i have exactly the same problem, dark room with flash just blows green shadows on the picture...i rarely take photos with flash, but just want to understand if this is common for all z5c phones, or just to few defect batches only. Otherwise i will ask the seller to do exchange.
Thanks
I have same issue after replacing a broken backdoor.
The cheap backdoor bought on ebay was missing a gasket around the camera lens.
So the light from the led was "running" on the inside on the backdoor.
I have fitted a thin adhesive tape around the led so the light only gets out trough the led opening.
Try pressing the back cover several times before taking a picture.
Its work on my phone, flash bleed gone.
I do this every time i want to take photos with flash
Or you can open the back cover then replace the adhesive with strong adshive (I recommend b7000)
The problem may be due to the back cover glue that has been weakened by overheating issue.
irfannmaruf said:
Try pressing the back cover several times before taking a picture.
Its work on my phone, flash bleed gone.
I do this every time i want to take photos with flash
Or you can open the back cover then replace the adhesive with strong adshive (I recommend b7000)
The problem may be due to the back cover glue that has been weakened by overheating issue.
Click to expand...
Click to collapse
also you should attach thick duct tape beside the flash glass (between flash and camera)
That only happened to me after I replaced the rear cover. It's missing an additional layer
YamiYukiSenpai said:
That only happened to me after I replaced the rear cover. It's missing an additional layer
Click to expand...
Click to collapse
The missing one is the camera gasket that prevent dust and light bleed from the camera flash
irfannmaruf said:
Try pressing the back cover several times before taking a picture.
Its work on my phone, flash bleed gone.
I do this every time i want to take photos with flash
Or you can open the back cover then replace the adhesive with strong adshive (I recommend b7000)
The problem may be due to the back cover glue that has been weakened by overheating issue.
Click to expand...
Click to collapse
Oh man, this solves completely this issue. Many thanks

Camera dust

I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
quickstyler said:
I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
Click to expand...
Click to collapse
If you're getting dust under the lens you're obviously not water tight. I have ordered a replacement back and it cracked just picking it up. I don't know how fragile the original is but I'd be very careful while removing it. New seals can be bought for a few bucks.
not sure where this came from - the body is 100% waterproof...maybe "dust" particle is not the correct explanation
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
Superrman said:
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
Click to expand...
Click to collapse
the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
Alcedii said:
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
Click to expand...
Click to collapse
How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
civicsr2cool said:
How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
Click to expand...
Click to collapse
that's fine. Mine is also just a few millibar. try it with the simtray flap open. It won't increase a bit.
quickstyler said:
the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
Click to expand...
Click to collapse
Hi
I have had the same kind of dust in my XZ5
I sent it back and they have exchanged with a new device.
Manufacturing issue... It could happen
Sent from my HTC 10 using XDA-Developers mobile app
since sony support couldn't offer me an adequate solution for their manufacturing error I decided to find a solution by myself.
primary most important was for me that i do not open the device.
I got rid of the particle by freezing the phone in the freezer for 20min and tapping on the lens. The particle fell off and now somewhere i do not care about )
if someone has a similar issue this might be also an alternative solution
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
Vic021 said:
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
Click to expand...
Click to collapse
I have the same translucent gray dust spots on my rear camera, and tapping and bumping with strenght makes them moving around. Of course this is programmed obsolescence.
Moreover they fill phones with glue and adhesives for "water-proofness" purposes... but after 2 years of daily use, noone sane minded would submerge any phone and if you have the need, you can't easily fix anything inside the phone or change battery if you aren't a technician , because you have to use professional tools to melt glue and move parts.
That's the current world of "water-proof", thin smartphones.
Something must change if we don't want to swim in oceans made of electronic rubbish in the near future.

Broken Camera (purple screen)

My rear camera isn't working properly anymore so I was just wondering if anyone else has had a similar problem so if I can confirm the likely culprit. Whenever I use the rear camera the screen is mainly purple and pixelated and I can only just about see the background through it all.
The front (selfie) camera is fine so I'm just thinking about replacing the camera at the back but thought I'd ask around in case anyone knew of any other common problem it could be in case I was barking up the wrong tree.
I tried to upload a picture of what it looked like but couldn't manage it.
I've watched a couple of YouTube videos on how to replace it and I'm happy to have a go but if anyone's got any experience/advice on that too it would be appreciated.
Thanks in advance.
Sent from my SM-T813 using Tapatalk
hi,
I had same problem two weeks ago. Suddently the rear camera gone to pink the frontal was good. After the initial panic, I've tried to search internet, on some forums was said to gently push around the rear lens and the camera will show something. Some one says that use this method pushed firmly around the ring and the camera was fixed, some others no.
In my case, pushing around the camera, initially worked for a couple of seconds, then the image was flickering with vertical green lines, noises, and interlaced "grid" grey scan lines like old videogames. then was hardly usable only pushing around the rim for about one minute for take a normal photo. here is the attachments of panic:silly:
I think the camera was damaged by too much overheat that unglued the backplate, and consequentially the use or some hit or light fall may had damaged the flex sensor or the placement lens on the motherboard. In fact in the previous months i had noticed the backplate was moving if poked with fingers on the edges. I mean gently pressed and the back plate was moving. Doing the pressure factory test, it was around 1020,3-1001Millibar on static and changed when pressed on screen or on the back. I had a dbrand skin on the back and due to the heat shrinked and became smaller. I think the overheat was caused by the firmware updates and some app that sucked away the battery in years. Upgrading from Lollipop, twice to MM, to Nougat, in years and then in the last time some flash to MM and then to Nougat again give it the final hit, especially the first time power up after flashing when you have to set everything from scratch.
I sent it in warranty repair, for camera damaged, added the request to swap battery due to duration (because on June the warranty ends ) and to check and fix the IP68 requirements, also noticing very overheat issues.
Now the pressure test is a solid fixed 999,01-999,03Millibar and the feel is more solid in general when handled. If you have luck when Sony repair it, the screen protector on the front if you have applied, won't be touched, only the back.
good luck
So did they just replace the camera module that is plugged in to the top at the back? (obviously apart from battery too).
Your post seems to suggest overheat which caused motherboard damage too.
Unless I've read it wrong you're suggesting swapping the camera will fix the problem.
I know I'd obviously need a new back cover too.
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