About a month ago I was transferring files to/from my Amaze 4G, and then I disconnected it from my computer (without clicking "Eject" in Windows or disabling USB storage in Android) and after that, every time I would open an album, a few photos would disappear. A dozen here, 20 there, until my >1000 photos (carried over from previous phones) were GONE.
I removed the memory card and put it in my computer, and used an un-delete program to retrieve them intact and unharmed. I guess the file table got corrupted or something. I did a factory reset on my phone, reformatted the SD card, put all my files back, and went on my merry way.
Just a few minutes ago, I was copying all of my photos from the phone. I made sure the click "eject hardware" in Windows, and then selected "Charge Only" on the phone, disconnected it, and then, just to make sure it re-mounted properly in Android, I un-mounted and re-mounted the card via the settings page. When I open up the Album app (Which was presumably running in the background during this whole operation), several hundred photos are missing.
I plugged the phone back in, deleted the photo directories, and reloaded them from the backup on my laptop, making sure that the Albums app was closed. I then re-opened the Album app after properly disconnecting the phone, and about 600 photos were still missing. I closed the app and reopened it, and only a couple hundred were missing. I went back to the album list and then re-opened the camera album, and fewer photos were missing. Wash, rinse, and repeat, until all of the photos had reappeared.
This whole ordeal has left me concerned about the safety of my files. Ever since the first one I have often opened and re-opened the photo album to see if the number of photos decreases each time I open it, and I've had no issues other than the ones mentioned.
Any ideas on a cause/prevention for this issue?
AllanJH said:
About a month ago I was transferring files to/from my Amaze 4G, and then I disconnected it from my computer (without clicking "Eject" in Windows or disabling USB storage in Android) and after that, every time I would open an album, a few photos would disappear. A dozen here, 20 there, until my >1000 photos (carried over from previous phones) were GONE.
I removed the memory card and put it in my computer, and used an un-delete program to retrieve them intact and unharmed. I guess the file table got corrupted or something. I did a factory reset on my phone, reformatted the SD card, put all my files back, and went on my merry way.
Just a few minutes ago, I was copying all of my photos from the phone. I made sure the click "eject hardware" in Windows, and then selected "Charge Only" on the phone, disconnected it, and then, just to make sure it re-mounted properly in Android, I un-mounted and re-mounted the card via the settings page. When I open up the Album app (Which was presumably running in the background during this whole operation), several hundred photos are missing.
I plugged the phone back in, deleted the photo directories, and reloaded them from the backup on my laptop, making sure that the Albums app was closed. I then re-opened the Album app after properly disconnecting the phone, and about 600 photos were still missing. I closed the app and reopened it, and only a couple hundred were missing. I went back to the album list and then re-opened the camera album, and fewer photos were missing. Wash, rinse, and repeat, until all of the photos had reappeared.
This whole ordeal has left me concerned about the safety of my files. Ever since the first one I have often opened and re-opened the photo album to see if the number of photos decreases each time I open it, and I've had no issues other than the ones mentioned.
Any ideas on a cause/prevention for this issue?
Click to expand...
Click to collapse
Maybe the album software wasn't given enough time to create all the thumb pics it uses for browsing for the 1000+ pictures you just added? It would take even longer if you had vids in there too.
johnk1973 said:
Maybe the album software wasn't given enough time to create all the thumb pics it uses for browsing for the 1000+ pictures you just added? It would take even longer if you had vids in there too.
Click to expand...
Click to collapse
That would explain the second incident, but in the first one, the photos were actually deleted; when I used an undelete program they showed up as "_mage_210" and the like.
AllanJH said:
That would explain the second incident, but in the first one, the photos were actually deleted; when I used an undelete program they showed up as "_mage_210" and the like.
Click to expand...
Click to collapse
A corrupt mem card is all i can suggest.
johnk1973 said:
A corrupt mem card is all i can suggest.
Click to expand...
Click to collapse
It has happened now with two different cards, one of which I'd been using for about a year with no problems, the other straight out of the package.
AllanJH said:
It has happened now with two different cards, one of which I'd been using for about a year with no problems, the other straight out of the package.
Click to expand...
Click to collapse
Do you have a different computer or laptop to recreate the issue so you can eliminate the computer variable?
nguyendqh said:
Do you have a different computer or laptop to recreate the issue so you can eliminate the computer variable?
Click to expand...
Click to collapse
Not in a usable state. However, I've had no problems with drive/card corruption from my computer.
Failing the faulty computer, do you think the phone is faulty, and should be replaced?
AllanJH said:
Not in a usable state. However, I've had no problems with drive/card corruption from my computer.
Failing the faulty computer, do you think the phone is faulty, and should be replaced?
Click to expand...
Click to collapse
If you can eliminate the computer as a variable then yes I'd assume the phone has a defect.
You've already said you tried two different microSD cards. One new and one old.
So that variable has been eliminated.
Only two left to go. One you can do with relative ease at a friends or even a internet cafe.
The other requires waiting for a replacement.
I would try and isolate the issue to one element first before I sent off for a new phone.
In any case if you'd rather just send off for a new one and be done with it then go for it.
Just make sure you test the new one and see if the problem persists.
Good luck.
nguyendqh said:
If you can eliminate the computer as a variable then yes I'd assume the phone has a defect.
You've already said you tried two different microSD cards. One new and one old.
So that variable has been eliminated.
Only two left to go. One you can do with relative ease at a friends or even a internet cafe.
The other requires waiting for a replacement.
I would try and isolate the issue to one element first before I sent off for a new phone.
In any case if you'd rather just send off for a new one and be done with it then go for it.
Just make sure you test the new one and see if the problem persists.
Good luck.
Click to expand...
Click to collapse
Thanks for the suggestions!
This problem seems to not happen if I make sure to kill the HTC/Android Albums app before connecting the phone to the computer, so it's usable for the time being. Once I go into the next payment cycle (I used up all my high-speed data, and I don't want to attempt a reload on 2G) I'll take it into the store and see if they'll swap it out, just to be safe.
So no-one else has had this problem?
Related
Hello All,
I wondered if one of you experts may be able to help me with an issue I'm having with my SIII please? I'm a long time browser of the site but haven't posted much until now.
This issue is coming between me and my sleep (and I mean that literally.)
I can't seem to master the art of getting music onto my S3. I thought it would be as simple as using iSyncr as I had with my S2. Alas, no.
Because of the changes to the mass storage mode (I am running a Mac), I have to download the Android File Transfer thing to connect my phone at all to my Mac.
When I use iSyncr now, it's slightly buggy. I put the phone into MTP mode, it starts copying music across and then after a certain number of tracks, it throws up an MTP issue where it says certain songs can't be copied. I then have to go around the houses and start clearing data from the media storage app in my settings and rebooting the phone. Then, I try again and get so far and the same thing happens again with different songs.
Also, when some songs transfer the albums appear split in the phone (though this is minor annoyance compared to the above).
I have left it on overnight and come back to my computer and it all looks finished, yet of my 6700 songs, only 3400 have transferred.
I've tried going the old fashioned way and spend last night dragging and dropping files onto the memory card using the Android File Transfer mode. I got one message saying a song couldn't be copied, yet when I actually got up and checked, again, only 3400 odd songs had transfered. There were no error messages and we're not talking DRM songs that hadn't gone across.. but some that I had ripped myself. It's all very odd.
Don't mention DoubleTwist - that's even worse.
This is really driving me mad as I am a big music player and I don't want to fork out for and have to carry an iPod too. I just sold my iPhone to use the S3 as I assumed it would be simple like the S2 but this is making me so upset with the phone. It's as though Google have deliberately locked out Mac functionality.
It's an unlocked unit, with a sandisk 64GB card inside. That was formatted by the phone and when I tried using a card reader instead, the computer said it couldn't be recognised.
I'm throwing myself at your knowledgeable feet here and hoping that somebody knows exactly what is happening here and what it is I could do to fix it. My entire weekend has been wasted sitting in front of this computer and I really want to fix it.
Please help.
Thanks in advance.
Can't help with your immediate issue I'm afraid (waiting for my S3 and I don't have a mac... ) but have you contracted the devs of iSyncr to let them know of the issue - at least that way they can start working on an update.
Sent from my CM9 TouchPad
I sure have!
Thanks for contacting me and pointing me to this thread.
First off, I've pre-ordered the international S3 so that I can test this out. We just do not have them in Texas yet.
Secondly, I've been unimpressed with Android's MTP's robustness on other devices. I filed several bug reports for different scenarios that corrupt the MTP database in March of 2011. Zero have been touched by Google. Given this, the first thing we should try is rebuilding the MTP database, which lives inside the "Media Storage" app. I've put these instructions in an easy to follow tutorial.
http://blog.jrtstudio.com/2011/08/how-to-refresh-android-media-database.html
Please let us know if that helps the issue.
Cheers!
Justin
Don't suppose anyvody has any solution for this? Really don't want to take my S3 back but will have to at this rate. I think it's shocking that the S3 is so crippled from a Mac's perspective since the changes to MTP. Android File Transfer app doesn't really fix anything.
I have the same problem. Even using AFT, it wil not see the phone until I put it into PTP mode. THen I can copy data to it. isyncr see the phone in MTP mode but keeps telling me device failed to load.
I'm going to mention
I know I shouldn't mention it but here you go Double twist!
Right I've had some problems and this is what actually worked.
First you have to use itunes. If your music is a mess then a app on the app store called 'dupin' will remove any duplicate songs you have (it worked well for me). if you have lots of dead file links in your library just remove all your library files and then click 'add to library' be careful that itunes does not copy the files you add to the itunes music folder - see preferences.
1. Make a 'new playlist' --> add all your songs to it (press command+a etc). If you have a large music library like me then you can make a 'smart playlist' and limit the size of the playlist, handy eh!!
2. Open doubletwist on your mac and immediately make sure in 'preferences' the 'automatic sync' option is switched off (I had an incident where my whole library syned with 2 of my external hardisks...oops...and the funny thing is that one of the hard disks was where the music stored). Make sure the 'import itunes playlists' option is also selected.
3. In the doubletwist andriod app Select the SD card as library storage and Enable the 'Airsync' function in doubletwist (you will have to pay for the app but in my opinion it's worth it - it also supports ACC files).
4. Enter the pair code into the mac application.
5. Select the option to sync your playlists only (don't try anything fancy!!). You should see the one you made in itunes here.
6. THIS IS THE IMPORTANT BIT: you should by now see the 'airsync' icon at the top of the screen. PULL DOWN THE NOTIFICATION CENTER AND TOUCH THE 'DOUBLETWIST IS SYNCING'. You will see a funky swirly multicoloured wheel LEAVE THE PHONE ALONE UNTILL ALL YOUR MUSIC HAS SYNCED ACCROSS.
Dont lock your phone as this seems to mess it up...
Hope this helps. I understand your pain, I lost a weekend too!
Notes: Podcasts and DRM stuff does not sync.
Notes: If your playlist is not the full size of your music library then if the 'live updating' option is turned on in your smart playlist then when you click sync in doubletwist it will sync different songs each day (I think...)
If none of the above works, you always have a nice shiny 50gb of free dropbox storage as an interim solution
pow001 said:
I know I shouldn't mention it but here you go Double twist!
Click to expand...
Click to collapse
If you are already an iSyncr user, as this person is, there is no reason to leave me for doubleTwist. We've got iSyncr WiFi, which we came out with before doubleTwist and is only a .99 cent upgrade. If you've got an issue with it, just email me, and we'll make sure it works on your S3.
-Justin
If its possible, try installing VMware fusion, and you can run windows inside your MAC in a virtual machine, you can try this if everything else fails...
You know where to download these softwares
You can try for free...and find the serial key easily using Google.
http://www.vmware.com/products/fusion/overview.html
I purchased the isycr wifi option and it is working fine... I think they have a "lite" version that you can try, but it only syncs one playlist or something, but you can see if it works or not. But that is what I am using now.
Ken
Resolved
We have resolved any issues with iSyncr functioning on the Galaxy S3 in MTP mode. Please contact us at [email protected] if you have any troubles.
Cheers!
EasySeaBreezy said:
We have resolved any issues with iSyncr functioning on the Galaxy S3 in MTP mode. Please contact us at [email protected] if you have any troubles.
Cheers!
Click to expand...
Click to collapse
How about with the motorola defy ? Still waiting on that if you can have a look at fixing that one.
Today I got my new GS4, and was going to make sure all my stuff was backed up from my GS2 before I turned on my new phone. I went into "accounts" from contacts and checked the box for "auto-sync app data" (this is the only thing I did, period, since I was viewing my photos only about an hour earlier) and then connected my phone to the PC so I could back up all my photos. When I did, all the photos "loaded" but I could not actually view them, merely their file name. So I unmounted from the PC and went into gallery on my phone, only to find every single photo, both internal and on sd was replaced with a grey box and I cant view them. I have since reconnected to my PC, and now all those folders are completely empty. If I go into gallery on my phone, it still shows my folder names with all these grey photos, but when I use a file explorer to try and view them, nothing, 0 files just like on the PC. I have NO IDEA how this could have happen, and the only link I have to something going wrong was the auto-sync box I checked. I had about 6 months of photos I didn't back up, and some VERY important and irreplaceable pics I can't get back. I was hoping someone my have an idea as to what happen/how to recover my pics. I have gone through multiple folders, and literally every single .jpg file is gone! This includes all pics taken using the camera, any screenshots I had, all photos saved from texts and websites! EVERYTHING!!!! PLEASE HELP ME GET MY MEMORIES BACK!!!!!
skeet34 said:
Today I got my new GS4, and was going to make sure all my stuff was backed up from my GS2 before I turned on my new phone. I went into "accounts" from contacts and checked the box for "auto-sync app data" (this is the only thing I did, period, since I was viewing my photos only about an hour earlier) and then connected my phone to the PC so I could back up all my photos. When I did, all the photos "loaded" but I could not actually view them, merely their file name. So I unmounted from the PC and went into gallery on my phone, only to find every single photo, both internal and on sd was replaced with a grey box and I cant view them. I have since reconnected to my PC, and now all those folders are completely empty. If I go into gallery on my phone, it still shows my folder names with all these grey photos, but when I use a file explorer to try and view them, nothing, 0 files just like on the PC. I have NO IDEA how this could have happen, and the only link I have to something going wrong was the auto-sync box I checked. I had about 6 months of photos I didn't back up, and some VERY important and irreplaceable pics I can't get back. I was hoping someone my have an idea as to what happen/how to recover my pics. I have gone through multiple folders, and literally every single .jpg file is gone! This includes all pics taken using the camera, any screenshots I had, all photos saved from texts and websites! EVERYTHING!!!! PLEASE HELP ME GET MY MEMORIES BACK!!!!!
Click to expand...
Click to collapse
Define "loaded". The sdcard mounts like a hard drive, then you copy them off. Not sure how you screw that up.
Sent from my SGH-I777 using xda app-developers app
ferrocene said:
Define "loaded". The sdcard mounts like a hard drive, then you copy them off. Not sure how you screw that up.
Sent from my SGH-I777 using xda app-developers app
Click to expand...
Click to collapse
When I say loaded, I mean all the file names showed up in the folder, but I could not open the picture to view it. So it looked like they were there, but the file extension didn't show as .jpg and when trying to view them it said something about how microsoft viewer was unable to display image. I never actually attempted to do the copy from phone to pc, so there was not an issue with a transfer, but something that happen prior to even connecting to the pc as far as I can tell. After disconnecting and reconnecting, however, the files don't even show as there, just says 0 files in folder when I open it. Also, its not just sd card, but literally every single file that had a .jpg extension is completely gone....this includes internal and sd, and everything from wallpapers, camera shots, pics from texts and web, everything!
You could try Disk Digger to recover the photos.
Thx for the disk digger recommendation! It was super tedious going thru over 9,000 pics of thumbnails n all kinds of bs, but I was able to get back most of my pics from the internal memory! Now just need to do it with the sd card.
Sent from my SCH-I545 using xda app-developers app
Remove your external SD card and try to access the images through a card reader. Some Sammy devices have had issues playing nice with SD cards, and the resulting behavior can be similar to what you have experienced. Technical details can be found around d the web.
Every so often when I take a picture, it corrupts. I can't figure out what causes it, or if it corrupts immediately or later when the phone goes to sleep. Images showing the corrupt files attached.
Here's picture
GiSS88 said:
Here's picture
Click to expand...
Click to collapse
Are the pictures being saved directly to the phone or a sd card? If its through an sd card, you can try to format the card within the phone and see how it goes. However, if the pictures are being saved directly in to the phone, no bueno. The first V10 I had had some issues and all were resolved by doing a factory reset. You can try that, but if you are still within your return period, I would exchange for a new V10.
Directly to SD card, which is actually the 200gb from the promo. I tried deleting the camera folder and will see how that goes, but a format is next. I didn't have any issues saving directly to the phone when I tested it.
Also, something very weird, I took a picture of a keychain to test and it showed up fine in the gallery app. However, if I opened it larger it would show properly then corrupt as I was looking at it very quickly--it basically turned the picture grey. Very strange.
This is still driving me crazy. Going to try formatting the SD card tomorrow, but not sure what is the best format type (fat? NTFS?).
What bugs me most is I can see the image fine in the gallery app, but when I open the picture it shows fine at first then slowly becomes black or grey in square chunks all over the image. No idea what the cause is.
I submitted a replacement e-mail to LG. It seems the card is faulty, as I can't get any programs to format it properly, and trying to transfer files to it cause it to give errors pretty consistently. I'll go back to my 64gig for now I suppose, and see if it works any better in my tablet. 64gigs should be more than enough, but annoying either way.
Wonder if the picture is originally being saved in one format. But when you open it, the phone than closes and trys saving as a different format?
I'd format the SD and than let the phone save pictures how it wants to. Dont try forcing the phone nor camera to save them as a certain format type.
To my misfortune today, I found that all the photos I've taken on my phone with the exception of today's are wiped. Is there a way for me to recover the data? This is a very serious problem as I am in Paris on a trip... thank you all in advance for all your help, and before someone says whether or not I wiped the photos, no, I didn't do any sort of accidental user input to wipe anything...
That's odd. I'm not sure. Do you use Google photos or other service as a backup?
Sent from my LG-H830 using XDA-Developers mobile app
Thanks for the response, I used to on my old phone, but I haven't had a chance to set it up yet at the time. After this impromptu data loss happened, I just set it up again, but it's too late for those lost photos. I don't think it's a hardware corruption on the SD card because my music and gameboy ROMs are intact. I think something in the software just wiped all the photos up to a certain point, that point being the last day of my trip. Anything before it is gone.
deathernater said:
Thanks for the response, I used to on my old phone, but I haven't had a chance to set it up yet at the time. After this impromptu data loss happened, I just set it up again, but it's too late for those lost photos. I don't think it's a hardware corruption on the SD card because my music and gameboy ROMs are intact. I think something in the software just wiped all the photos up to a certain point, that point being the last day of my trip. Anything before it is gone.
Click to expand...
Click to collapse
I'm not saying it's impossible that they're deleted, but it's not a very common thing to happen... Did you check that they're not locked in the stock gallery or haven't been renamed to a different file type?
As far as I'm aware, you can't restore deleted files without root.
I just got my photos back using Dr. Fone, root is required to pull the photos straight off but I just took out the SD card and the program can attempt to pull the photos off directly. Out if my 700+ photos only about 20 were permanently corrupted. I totally didn't expect this to happen and I am now curious whether this was Android's fault or LG's. I did have to pay 50 dollars for Dr. Fone.
It is also possible, since you're stating that you were using an SD card, that the card got corrupted. In that case it's not a fault of the phone, most likely
fonix232 said:
It is also possible, since you're stating that you were using an SD card, that the card got corrupted. In that case it's not a fault of the phone, most likely
Click to expand...
Click to collapse
Good point, but I'd expect corruption to wipe more than just my photos. I say this because I am storing my music on the phone too, and all that as well as my PSP and Gameboy ROMs are still completely intact. It's like the phone just decided to wipe all my photos up to a certain point.
So I guess a fair warning to all, use some kind of background backup service like Google Photos.
deathernater said:
Good point, but I'd expect corruption to wipe more than just my photos. I say this because I am storing my music on the phone too, and all that as well as my PSP and Gameboy ROMs are still completely intact. It's like the phone just decided to wipe all my photos up to a certain point.
So I guess a fair warning to all, use some kind of background backup service like Google Photos.
Click to expand...
Click to collapse
Corruption can happen in various forms. It is completely possible that your file table sectors got corrupted, essentially "deleting" your Photos folder.
There's loads of programs you can use to recover deleted files from drives. This is a good place to start but there are tons. Just be careful where you download them from.
http://www.techradar.com/news/software/best-free-data-recovery-tools-1321723
Yes the problem is the delete icon when you open up the gallery, you can miss one delete of a pic and mistakenly hit select all and boom all pics gone, happened to me on a trip with my g3 i didn't notice it in the spur of the moment taking pictures and when i tried to show of my awesome shots i noticed i deleted alllll of my pics and they were a looooot and i tried to recover them but most got corrupted and the only saved ones were the thumbnail cache for the real pics rendering them useless since they were small
I am in urgent need of help. I have a non-rooted Mate 20 Pro with a nano memory card. Today I noticed all my photos and videos are gone from the memory card.
All the folders are still there just empty, all my files and music is still there just my photos and videos are not.
I tried connecting it to a computer and the same thing. Empty folders,
I'm not sure what happened as they were all there earlier. I didn't use my phone or do anything out of the ordinary for this to happen.
Im on EMUI 10 currently. I took the memory card out and downgraded back to 9.1 to see if the software was the issue but same thing.
I also tried opening the files in different apps to see if they would show up but nothing.
My memory card still shows the same amount of memory being used as it did before.
I also tried to unhide folders, look into the safe but nothing!
At this point I am quite upset
Any help would be greatly appreciated!
Nefelibatax said:
I am in urgent need of help. I have a non-rooted Mate 20 Pro with a nano memory card. Today I noticed all my photos and videos are gone from the memory card.
All the folders are still there just empty, all my files and music is still there just my photos and videos are not.
I tried connecting it to a computer and the same thing. Empty folders,
I'm not sure what happened as they were all there earlier. I didn't use my phone or do anything out of the ordinary for this to happen.
Im on EMUI 10 currently. I took the memory card out and downgraded back to 9.1 to see if the software was the issue but same thing.
I also tried opening the files in different apps to see if they would show up but nothing.
My memory card still shows the same amount of memory being used as it did before.
I also tried to unhide folders, look into the safe but nothing!
At this point I am quite upset
Any help would be greatly appreciated!
Click to expand...
Click to collapse
It is probably the most obvious assume you have rebooted?
Have you mistakenly ejected the card? If not try ejecting from settings and reinsert.
Are you using stock gallery viewer? Does it need update?
These are the most common/obvious actions, don't have anything else to add if tried and didn't work.
zolaisugly said:
It is probably the most obvious assume you have rebooted?
Have you mistakenly ejected the card? If not try ejecting from settings and reinsert.
Are you using stock gallery viewer? Does it need update?
These are the most common/obvious actions, don't have anything else to add if tried and didn't work.
Click to expand...
Click to collapse
Yes, I have rebooted. I even unmounted it and reset the phone then put it back in and nothing.
I am using stock gallery, I believe it's already updated.
Weirdly all my files and music are still there along with the folders. Just my pictures and videos are gone. I looked to see if they were hidden but they're not. They won't show on the computer either.
I'm not sure what could have possibly happened. They were there in the morning and then they disappeared. I didn't take the card out or anything.
Are there apps that could somehow erase all your photos and videos if you install them. I can't think of anything else it could have been. I've never had any problems until now.
The newest thing I have done is update do EMUI 10 but even after the update everything was still there until the other day when they just disappeared on me.
Do you use Google Photos App? If Yes, see if you can find the missing photos and video with in Google Photos. Google Photos once uploaded will remove the local storage.
sajokj said:
Do you use Google Photos App? If Yes, see if you can find the missing photos and video with in Google Photos. Google Photos once uploaded will remove the local storage.
Click to expand...
Click to collapse
I checked. They weren't synched. I'm guessing there's nothing I can do. It's just weird altogether.
Connect to PC and check the Memory card folder to see whether contents are there or not?
iAbhishekh said:
Connect to PC and check the Memory card folder to see whether contents are there or not?
Click to expand...
Click to collapse
I tried. Nothing. There are some .hidden or .outside files in some of the folders. I tried to set it to show hidden files just in case but it still didn't pop up.
I'm going to try getting a nano card reader to see if maybe the phone is somehow doing something to the card. In the meantime I'm no longer using so no more damage gets done just in case.
Try sd card recovery, either on phone or on pc.
zolaisugly said:
Try sd card recovery, either on phone or on pc.
Click to expand...
Click to collapse
Yes, that's my next step once my nm card reader comes in.
Also thank you to everyone who tried to help out, I really appreciate it!