My atrix is under warranty by AT&T. I have a cracked screen, but I had already asked them to replace my phone because it had been responding slowly and it was erasing its memory.
The crack in the screen happened just now. If I already started the reporting process for replacement, will I still be able to get the replacement or will they now charge me for the screen?
anyone deal with this before?
I would assume they will charge for the screen because its not covered under warranty. Call them and find out.
Sent from my MB860 using xda premium
Or simply get a replacement from cnn.cn and fix it yourself?
Cheers!
Sent from my Atrix 4G using Tapatalk
Related
My Droid Eris didn't turn on this morning. I read the label on the back of the phone behind the phone charger and it said water damage. Yet the battery didn't. Also I was running 2.1v3 on it and I don't know if they can find out if I'm using it because that would void my warranty... and will Insurance pay for it?
If you have the insurance you have nothing to worry about. I ran a phone over in the snow and had it replaced with no problems. Just remember there is a yearly limit claims.
-------------------------------------
Sent via the XDA Tapatalk App
Ya, this is the first phone that I haven't washed and needed it to get replaced. Unlike the last 6 times. But I was having a boot issue and I called Verizon and I asked about 2.1b3 and she said that it would void my warranty...
If it doesnt turn on, how will they check?
-------------------------------------
Sent via the XDA Tapatalk App
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Motorola does have downloadable links of firmware on their website in the support section with directions on how to install them. That way you could send the phone in for service.
Sent from my Atrix 4G with XDA Premium App
dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Hmm how about a picture? Isn't it a physical problem with the screen?
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
Sent from my MB860 using XDA Premium App
It seems more like a hardware... if you actually gb with leaked ota stay away from motorola sbf
dmbrown81 said:
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Sent from my MB860 using XDA App
For whatever its worth, the line has dissapeared. Strange?
Sent from my MB860 using XDA Premium App
So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
Sent from my MB860 using XDA Premium App
dmbrown81 said:
So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Happened to me too, but the people at Motorola/AT&T replacement/troubleshooting place told me that if the problem is not their fault or covered by warranty I had to pay full price to get it fixed, or if I voided the warranty I had to pay full price just to get my phone back.
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
Sent from my MB860 using XDA Premium App
dmbrown81 said:
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
jarsh92 said:
Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
Click to expand...
Click to collapse
No I didn't mention it, hopefully when they receive my phone it really won't matter. I googled this question and some folks with nexus ones and HTC phones were able to do a warranty exchange with unlocked bootloaders
Sent from my MB860 using XDA Premium App
Did you receive your new phone yet or get any confirmation that they shipped it?
I called in on Tuesday and still haven't got a confirmation/order number that they are shipping me my replacement.
Smashed mine a long time ago and got a replacement; Droid Charge. Now I have a working TB but the digitizer is beyond gone. Is there anyway I can still play around with it without a digitizer/touchscreen?
if it boots then you could prob use adb to pull or push things but thats about all i think you could do.
Why not get a replacement digitizer and have a fully working tbolt?
Sent from my ADR6400L using xda premium
neomorphix said:
Why not get a replacement digitizer and have a fully working tbolt?
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
I dont want to spend any money on it since i already have a new Droid Charge, but i am temped to.
A digitizer is like $30 through Amazon.
sent from my HTC Thunderbolt using Tapatalk!
My dad cracked the screen on his Galaxy Note so I bought a replacement and replaced it. But when I turn the phone on the Samsung Galaxy Note logo turns from white to purple and everything after bootup has a purple tint to it. The weird thing is, if I boot up the phone with the old screen attached then replace the old one with the new one, while the phone is still on, the new one doesn't have purple tint to it. But if I reboot the phone with the new screen it turns purple again. I am not sure what to do. How can I fix this?
Get another replacement, there may be ways to fix it but you might as well just get new one because there could be more problems down the road
Sent from my SAMSUNG-SGH-I717 using xda premium
Display Drivers
android4545 said:
Get another replacement, there may be ways to fix it but you might as well just get new one because there could be more problems down the road
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I can't really afford to pay another $250 for another replacement. Why does it work if I bootup with old screen then replace with new one while the phone is on? The phone must be detecting the new screen as something else and using the wrong display drivers or something. Can't I force it to use the right drivers?
Is it the right part from Samsung or is it a non OEM replacement?
And why did you steal my avatar!?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
keller.jeff said:
Is it the right part from Samsung or is it a non OEM replacement?
And why did you steal my avatar!?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
The LCD part # is AMS529HA01 which is the same part # as the original. It also has Samsung branding on the front as well as the ribbon cable. So it appears to be a OEM part. I did not get it from Samsung, I got it from smartphonebay.net, which says it is 100% OEM.
emerysteele said:
I can't really afford to pay another $250 for another replacement. Why does it work if I bootup with old screen then replace with new one while the phone is on? The phone must be detecting the new screen as something else and using the wrong display drivers or something. Can't I force it to use the right drivers?
Click to expand...
Click to collapse
Sorry thought it was a free replacement, are you running ics or gb?
Sent from my SAMSUNG-SGH-I717 using xda premium
android4545 said:
Sorry thought it was a free replacement, are you running ics or gb?
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I upgraded it to ICS a few weeks ago.
i had a problem like that on an old phone it turned out to be the ribbon cable wasn't fully connected. i ended up putting a tiny piece of foam on the connector to hold it down real good once the phone was put back together.
I agree. It sounds like bad ribbon connection to some signal needed for boot detection.
I almost bought a $250 replacement when I cracked my glass. AT&T was no help. Samsung offered to fix it cheaper. $197.01 including parts, labor and shipping to and from Plano, TX.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
emerysteele said:
I upgraded it to ICS a few weeks ago.
Click to expand...
Click to collapse
If it's still happening I'd say it's a hardware problem because new software should fix any bugs
Sent from my SAMSUNG-SGH-I717 using xda premium
emerysteele said:
I can't really afford to pay another $250 for another replacement. Why does it work if I bootup with old screen then replace with new one while the phone is on? The phone must be detecting the new screen as something else and using the wrong display drivers or something. Can't I force it to use the right drivers?
Click to expand...
Click to collapse
A mate of mine is having the exact same issue as you. He brought his replacement screen off Ebay which was "claiming" 100% OEM. On boot the Samsung Galaxy Note logo stays white for a couple of seconds then turns a shade of purple. We did discover that if you install a GB rom the issue is resolved. In particular if a GB kernel is installed the issue goes away. Did you find a fix to your problem?
d1wepn said:
A mate of mine is having the exact same issue as you. He brought his replacement screen off Ebay which was "claiming" 100% OEM. On boot the Samsung Galaxy Note logo stays white for a couple of seconds then turns a shade of purple. We did discover that if you install a GB rom the issue is resolved. In particular if a GB kernel is installed the issue goes away. Did you find a fix to your problem?
Click to expand...
Click to collapse
I've got the exact same problem. I replaced the display on my N7000 and a few seconds after showing the logo it goes purple and stays that way. I installed a GB ROM and voila! No more purple. But I want to run a Jelly Bean ROM! This is driving me nuts!
Anyone found another solution yet?
Anyone else having instances where their phone starts doing stuff by itself when the screen is on? I use the SHOW TOUCHES option in developer options and it shows the screen registering multiple touches all over the screen when I'm not touching it. Started happening recently, which is odd because nothing has changed. Phone is stock.
Do you have a case on the phone? Might be dirt, debris, or moisture between the case and the screen. Remove case, clean the case edges and edge of the screen.
Sent from my HTC One X using xda app-developers app
It happens both with and without the case.
Sent from my EVO using xda app-developers app
neoshi said:
It happens both with and without the case.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Sounds similar to the issue some people were having with the E4GT. I know my wife's previous phone (E4GT) had issues with the menu opening on its own and it didn't matter whether or not she had a case on it. First I've heard of this issue on the EVO LTE.
Sent using my HTC EVO 4G and a magic wand
volk9029 said:
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Click to expand...
Click to collapse
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
neoshi said:
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
How long you had this phone for? Is it new?
Release phone.
Sent from my EVO using xda app-developers app
Do you have a screen protector on it? Moisture/debris could be trapped underneath.
Or
Bad digitizer/loose cable. Have you dropped it?
Sent from my HTC One X using xda app-developers app
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
neoshi said:
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
ItsTommyGun said:
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
Click to expand...
Click to collapse
Are the Spring Service centers replacing digitizers now? I thought I read somewhere that they weren't. I sure hope they are now.
Sent from my EVO LTE using xda app
From what I've read, your symptom of phantom screen presses may be a sign of some form of malware on your phone. I would suggest taking a close look at the apps running. I'm not sure however what tools would be useful to discover the culprit. A factory reset would, obviously, clear the problem item. Good luck!
Wow theres quite a bit of respsonses... Nonetheless, I am almost certain that you are having a kernel issue. Which then translates to a voltage/ground issue.
As some people stated, the OG Evo did have some problems with voltages. IE, on my Evo OG, I would sometimes not be able to pull down the menu (happened to ALOT of people not just me), and i decided to run a wire from the battery terminal (on the ground). After doing this, i had an exposed wire hanging out. Now the problem would still persist, i couldnt bring down the menu. However, if i TOUCHED the wire, my menu bar would work just fine. Once I stopped touching the wire (ungrounded) the menu bar would not work.
A little while after that, there was a kernel with tweaked voltages. I flashed this kernel, and my menu bar ALWAYS worked fine (without the wire trick)... Pretty sure it was one of Chad.Goodman's kernels.
Needless to say, a little while after, HTC released an update with an updated kernel, and no one ever had that problem again.
Take my advice, root your phone (it is much safer, secure, and private to have a rooted phone than not, but I won't get into the specifics here). After having rooted it, flash the AwesomeSauce 2.3 kernel (its over at themikmik forums). You won't need to S-OFF you can just use the S-ON installer. I would recommend using the lowest overclockable ( 1.7ghz)
If, after this, your phone still has the problem, your phone is defective. In which case, you can RUU it, and it will be back to stock. Either way, Sprint does not care about you being rooted. The only thing they CAN do is tell you that rooting your phone is not recommended, and they will flash your phone back to stock. So you do not have to worry about rooting.
Thanks. I'm familiar with rooting. Just dislike dealing with bugs and/or missing stuff now that im too busy to keep track of them. To me, this looks like a hardware issue (like someone mentioned with the ground). Going to hard reset this weekend and monitor. I can't find a good way to reproduce it at will for tep replacement yet.
Sent from my EVO using xda app-developers app
Ok, I'm pretty sure this is a hardware failure, given that now the touchscreen doesn't work in the middle either. FUN!