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I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
Well......in short you do have the right to sue them.....
But then , you shouldn't have sent it through postage , but to the Service Centre
"I have to go. It's just....they really need me." - Sora
Perhaps you can sue them,If you have a written proof that samsung gave you wrong address..Sue those darned idiots mate.I will wish for your succesz
Ya...Sue them...Don't they even know to take care of a phone?
Is it me or Samsung really has problems with service, ok I understand, that in my country those are the sellers who do warranty repairs, but that makes Samsung look bad? Today I have called my sellers HQ, none answered, then I tried to skype, still no answer.
100% sue them...it clearly you have the right
Okay, I get the overwhelming impression that you all think I should sue them...
I have never sued anybody, neither have I tried. I imagine it's a little easier said than done
In the past though, I have found that the threat of legal action from similar situations gets results.
Shall I just write a letter to Samsung HQ in Surrey describing their problem with the threat of legal action if I don't get fully refunded and compensated?
Would it be so bad to ask for a Galaxy S III? Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
However I can imagine they'd be more willing to send me a free and superior phone than to write me a cheque of x amount of £.
The only problem is, there's still the possibility that it might genuinely be lost in the mail through no fault of their own... seems very unlikely, but it's arguable.
Shall I wait a bit longer before I write a letter?
It's 12 days since I posted it. On the 15th day I should assume it has been lost in the mail and Samsung will "sort me out with something".
Further thoughts please.
Thanks for all the replies so far
You don't give a location, but I am guessing you are in UK. I was unable to follow the link to your original thread, but if you put a return address label on the package I would have thought that it would have been returned to you by now or it is at your local sorting/Post office.
Have you checked with them?
My suggestion would be to follow up your recent phone conversation with a letter to Samsung Customer Services in Gateshead and send a cc to the HQ in Surrey. Send both by recorded delivery, so that you have some kind of proof of delivery/receipt. In my experience, although not with Samsung, reason and facts can get better results than threats, you can keep the option of legal action if you get no satisfaction.
Give details of what has happened so far. (omitting the bit about how your phone was bricked! )
Try to give times and dates, what you discussed and, if possible, who you spoke to. Attach a copy of your proof of posting (but dont send original), copies of emails etc
Ask them what they are going to do now, tell them what you would like to see as the outcome of this situation. A phone and some kind of compensation for the inconvenience/phone calls/wasted time, I would guess? Give them a date by which you would like a reply, 14 or so days.
Best of luck.
That's just the kind of advice I was looking for.
Thanks Angewg, your help is very much appreciated
hedgehog90 said:
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASCNon Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
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Since your in the UK (yay!) you can take them to a small claims court. Also check out the amazing Martin Lewis MoneySavingExpert website. It explains your rights as a consumer.
Sent from my GT-S5830 using Tapatalk 2
I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
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Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
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even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
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My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
hedgehog90 said:
My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
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I think the £400+ price difference between the two models makes it a bit of a stretch!
You could try asking for
a replacement phone with either a higher specification or a more recent model bearing in mind the inconvenience all this has caused you.
The ball is then in their court.
It might be a stretch... but not as much as a stretch as you suggest. I've just checked and the price difference is actually about £270.
I could argue that the trouble this has caused is about £270... Maybe?
I'll be phoning up the call centre at around 2 PM, explaining all this crap once again (taking names this time), and once and for all asking what's happened and what they are willing to do to help me, because this phone has well and truly been lost IMO.
Yeah there in the wrong but,
Am I the only person the doesn't like the American sueing thing. I just think that people make mistakes. Never see the need to sue anyone.
I thought most people in Britain thought the same way.
Sent from my GALAXY Ace.
I'm pissed off. Here's why:
I've just posted an extremely detailed letter explaining everything, along with copies of emails, pictures, screenshots, etc.
It took ages to write and compile all of this together.
I showed it to my Dad (who is well educated on legal matters such as this) and he told me it was a brilliant letter.
I wrote it on Friday, but didn't want to post it before checking that it was okay with my Dad, so that meant I had to wait til Monday.
At the end of the letter I requested a superior replacement phone as recompense (Galaxy S III), but if they didn't resolve the matter or they didn't reply within 14 days I'd take legal action as they were in violation of my consumer rights.
After posting this letter, I was told by a family member to try phoning the customer service 1 more time.
So I did, and then I was passed around several times between different operators, but I was eventually told this:
My phone was in repair and I should have it back shortly. I think they said 7 days, which would make the entire process a total of 25 days.
I was given the repair centre's phone number so I can track the progress.
So, it actually looks like I will be receiving a phone back...
This doesn't actually please me. I've been under the assumption the last few days that I have a very solid case against Samsung.
I believe that on receiving my letter I may just get what I want.
Would a company like Samsung prefer I took them to a claims court? I doubt it. I think they would probably sort me out with what I wanted before it would get to that.
But now that my phone is apparently safe and sound on its way back soon, I doubt my letter will be taken very seriously.
If they don't look into it and just throw a phone my way willy nilly, then I'd be very surprised, and i don't really consider that a possibility.
Now all I've got to complain about is the massive repair time and the time I've wasted on phone calls, research, emails and one long-ass letter.
In my eyes I still deserve compensation for this, and I probably still could say that I will consider legal action if they don't compensate me in some way, but the lack of a phone sure made it a lot easier to argue my case.
I'll report back in a few days.
Imo, too stupid samsung solve this problem at the court. They can replace your unit than repair because unit defects, in 5 minutes at samsung store.
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
hedgehog90 said:
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
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Ask for compensation from them.
It's Monday, I haven't received a repaired phone, I haven't got a phone call, I haven't received a written reply.
Nothing.
I hate this.
My Phone; (AT&T HTC One M8 Unlocked, Rooted S-off ), TWRP 2.7.0.0 Recovery, Superuser GOO Manager installed. Flashed the Venom rom using teamwin app. Followed inst, plus youtube video. Did not work first time. Installed backup phone went back to normal, tried flashing again went fine rebooted once rebooted would not turn on, can not get into recovery. Phone powers up and say UNFORTUNATELY PHONE HAS STOPPED WORKING. Any help will be greatly appreciated.
Is there no way to force this phone into bootloader mode?
Well I'm off to the Evil empire(AT&T) to get a new phone.
Phone still under warranty, getting one mailed to me with a return mailer to send this one back, should be here on Tuesday. A few minutes ago I saw the supersu app pop up asking to grant venom tweaks permission. I could not grant it because of the two error messages on the screen on top of it. (Unfortunately the phone has stopped, and Unfortunately blink feed has stopped). Has anyone seen any thing like this before?
underdogg said:
Phone still under warranty, getting one mailed to me with a return mailer to send this one back, should be here on Tuesday. A few minutes ago I saw the supersu app pop up asking to grant venom tweaks permission. I could not grant it because of the two error messages on the screen on top of it. (Unfortunately the phone has stopped, and Unfortunately blink feed has stopped). Has anyone seen any thing like this before?
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I'm sure your phone is fine. you are using an outdated twrp and probably messed up a partition. Unplug phone, hold vol up and power for exactly 10 seconds, let go of both, then hold vol down and power. This should take you to your boot loader. get new twrp img from official site.
fastboot flash recovery twrp.img
fastboot erase cache
boot to twrp and reflash rom.
I had done what you suggested many times (read it from another post), the only difference was you said exactly 10 seconds the other post said 15 seconds. The HTC tech I talked to earlier this morning even told me to do that for 15-20 seconds which did not work. Your method worked like a charm on the first try. Thank you very much Sir.
underdogg said:
I had done what you suggested many times (read it from another post), the only difference was you said exactly 10 seconds the other post said 15 seconds. The HTC tech I talked to earlier this morning even told me to do that for 15-20 seconds which did not work. Your method worked like a charm on the first try. Thank you very much Sir.
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Np, if you hold longer, it actually turns the phone back on before you can hit "vol down" to get to boot loader. If you are ever just resetting, you can hold as long as you want till it resets
I'm happy you go it sorted out. But stop jumping the gun, and running for a warranty exchange when things do go quite right when modding the phone.
If the screen comes on, its unlikely that the phone beyond recovery. Its usually just a lock of knowledge on your part, and just a matter of research on XDA, or asking for help here. If you are going to be modding the phone, you are going to have to resolve yourself to being more patient. Things will occasionally not go right, that is just a fact of the game. The right response is to troubleshoot your way out, and not freak out.
In any case, claiming a warranty replacement for damage that was a result of you modding the phone is immoral; and the very reason why these devices get locked down in the first place.
redpoint73 said:
I'm happy you go it sorted out. But stop jumping the gun, and running for a warranty exchange when things do go quite right when modding the phone.
If the screen comes on, its unlikely that the phone beyond recovery. Its usually just a lock of knowledge on your part, and just a matter of research on XDA, or asking for help here. If you are going to be modding the phone, you are going to have to resolve yourself to being more patient. Things will occasionally not go right, that is just a fact of the game. The right response is to troubleshoot your way out, and not freak out.
In any case, claiming a warranty replacement for damage that was a result of you modding the phone is immoral; and the very reason why these devices get locked down in the first place.
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Please don't question my morality, you don't know me. I've dealt with AT&T(the evil empire) for 18 years, with them adding charges to my account, charging for items I never requested and they never sent, charging for additional minutes and data that were never used. I went to buy another phone ,just like I bought this one. The enormous amount of money they charge for these $80.00 phones is ridiculous. So please wait until you sit down and talk to me about all the things I endured with AT&T before making claims about my morality.
UNDERDOGG
21 Year 100% disabled American Veteran
Retired 22 Years Now
52 months a POW
2 Purple Hearts
3 Bronze Stars
2 Silver Stars
Sir you've never sat at my table, nor I yours. My moral compass is always pointed due north. So don't question my morality....Please
underdogg said:
Please don't question my morality, you don't know me.
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You're right, I don't know you. But my statement, while phrased in the 2nd person tense, does not require any knowledge of you, and does not in any way need to be specific to you. It applies to everybody. If you want me to rephrase slightly, try this:
Claiming a warranty replacement for damage that was a result of modding the phone is immoral and fraud; and the very reason why these devices get locked down in the first place.
The personal details of your life are not relevant to the discussion, and add no value to it.
People often like to frame things in terms of "evil" faceless corporations that don't get hurt if you rip them off. Of you getting payback for so-called "wrongs" they have done to you. But in reality, the expense of fraudulent warranty claims doesn't get absorbed by AT&T, it trickles down to all of us, the customers. And in more ways than one. Not only would such behavior pass on additional monetary expenses to other honest paying customers, but also is the very reason why manufacturers and carriers are locking down bootloaders, and otherwise locking down the phones against modification (write protected partitions, etc.). If not for fruadulant warranty claims (do to botched phone modding), the manufacturers and carriers would let us mod to our hearts delight. Locked bootloaders and other obstacles would not exist, because why would they care? Its not the "evil empire" you are hurting, its all of us.
If you decide to mod the phone, you accept the risk of bricking it, and having to replace the phone on your own dime. Its that simple.
redpoint73 said:
You're right, I don't know you. But my statement, while phrased in the 2nd person tense, does not require any knowledge of you, and does not in any way need to be specific to you. It applies to everybody. If you want me to rephrase slightly, try this:
Claiming a warranty replacement for damage that was a result of modding the phone is immoral and fraud; and the very reason why these devices get locked down in the first place.
The personal details of your life are not relevant to the discussion, and add no value to it.
People often like to frame things in terms of "evil" faceless corporations that don't get hurt if you rip them off. Of you getting payback for so-called "wrongs" they have done to you. But in reality, the expense of fraudulent warranty claims doesn't get absorbed by AT&T, it trickles down to all of us, the customers. And in more ways than one. Not only would such behavior pass on additional monetary expenses to other honest paying customers, but also is the very reason why manufacturers and carriers are locking down bootloaders, and otherwise locking down the phones against modification (write protected partitions, etc.). If not for fruadulant warranty claims (do to botched phone modding), the manufacturers and carriers would let us mod to our hearts delight. Locked bootloaders and other obstacles would not exist, because why would they care? Its not the "evil empire" you are hurting, its all of us.
If you decide to mod the phone, you accept the risk of bricking it, and having to replace the phone on your own dime. Its that simple.
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I some what agree with you but not totally, as for as my back ground info now you do know a little about me. You must not know how warranties work if I had taken the warranty phone I would have to send them this one back. So I cancelled the order. This is not an AT&T phone this is my phone, I bought it, I can do what I please with it. In my earlier post I said I went to BUY another phone, not do a warranty claim I told them what I did. I did not try to deceive them, lie or anything(because of my Morality). If it's their phone I agree I should be liable, but it's my phone. It came with a warranty, so did the 2013 Mustang I purchased for my Grand Daughter, the engine failed, the warranty replaced the engine. I was allowed to keep the defective engine, it was MINE I wrote a check for the vehicle. Since I bought the phone they should have made provisions for me to unlock, root, unlock the sim, replace the rom, toss it in my lake, throw from the third floor of my home, and anything else I wanted to do to it, once they accepted my money this became my property. In closing, yes I don't care about big corporations, or the Government, but my morality is intact if it wasn't I don't think I would be here having this conversation with you. Sir, your lesson on morality is wasted on me you should be having this conversation with your children!
underdogg said:
You must not know how warranties work
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I know precisely how warranties work. You said the following, which to me means you were making a warranty claim due to the phone not booting, which was a result of you modding the phone.
underdogg said:
Phone still under warranty, getting one mailed to me with a return mailer to send this one back
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You did not use the word "buy" previously anywhere. Only the word "get" which is ambiguous at best. And how a purchase fits in with the above quote (getting a warranty exchange) is unclear.
And I know you go the phone working again, so presumably cancelled the warranty claim. I was more commenting on the intent to make a warranty claim.
I've said my part, no need to carry this discussion any further. And frankly the repeated mention of your "morality" is irrelevant. I'm just making a comment, which all are free to do on this forum. You can take it or leave it (obviously the latter). But saying I cannot comment (and to have this conversation "with my kids" instead) is not your right.
redpoint73 said:
I know precisely how warranties work. You said the following, which to me means you were making a warranty claim due to the phone not booting, which was a result of you modding the phone.
You did not use the word "buy" previously anywhere. Only the word "get" which is ambiguous at best. And how a purchase fits in with the above quote (getting a warranty exchange) is unclear.
And I know you go the phone working again, so presumably cancelled the warranty claim. I was more commenting on the intent to make a warranty claim.
I've said my part, no need to carry this discussion any further. And frankly the repeated mention of your "morality" is irrelevant. I'm just making a comment, which all are free to do on this forum. You can take it or leave it (obviously the latter). But saying I cannot comment (and to have this conversation "with my kids" instead) is not your right.
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You are right, I did say get a phone, the warranty info came after I got to the store. I buy what I want, and I understand my RIGHTS under the freedom of speech act. You said what you had to say, I just questioned your point about my morality. This is the last I will speak on this, I hope you do the same. Have a good day today and a better day tomorrow.
It's definitely bricked. I messed up the recovery, then proceeded to mess up the boot trying to fix the recovery without researching the possible side effects. Constant loop now.
Is there a way to utilize any standard warranty to replace my device? I've read that some people have good experiences with Amazon customer service with their HD Fire's. Is there anything I should omit about what's been done to the device or something I should say that has been done?
Obviously don't want to use the R word. Last paragraph here apparently works: http://forum.xda-developers.com/showpost.php?p=63012306&postcount=90
DoLooper said:
Obviously don't want to use the R word. Last paragraph here apparently works: http://forum.xda-developers.com/showpost.php?p=63012306&postcount=90
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I just wanted to update this by saying the night I posted this, I went ahead and contacted Amazon via chat (don't ask me how, getting personalized customer service is like finding a diamond in the rough there). I mixed a small amount of flattery and spruced it up by sounding completely out of my element. I started by saying something along the lines of "Hey, I know I may have stretched beyond my technical prowess, and I know warranties have limitations, but I had heard that you guys have been very gracious and forgiving in the past and am just reaching out to see if there's still any help for me"...I don't remember, but it was something along those lines. I did leave out the "R" word , but I did say pretty much what I put into my OP, and the guy was like "This isn't normally covered, but I have gone ahead and sent you a replacement, please return the malfunctioning...." etc etc. So A+++ to customer service. I was expecting the worse and got much better results than I had hoped.
Compensation for Galaxy Note 7 Owners. Sign the petition if you guys can.
Change.org Link:
https://www.change.org/p/samsung-compensation-for-galaxy-note-7-owners
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
br0adband said:
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
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Chances are slim, but hey never hurt to try right? You never know!
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
jealbr75 said:
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
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Hmmm, hitting the 1,000 mark real soon.
Oh absolutely, let Sammy hear what's up. Shoot, spent $1k and exchanging a lower end device? The loyal customers def. deserves something better IMO.
Hmm, maybe a class action lawsuit?
Samsung is doing what they can to handle the situation, with refunds and exchanges and even some credit towards future purchases (in amounts they feel are adequate) but if a bunch of people continue to press them for more and more and more it's just going to hurt them more and more and more as they're trying to resolve things.
They probably look upon such requests or petitions and attach some level of understanding towards the consumers who are affected by this whole fiasco since it started and they will do their best to settle things.
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation. Samsung simply cannot be expected to be "OK" with the loss of all the money from all the defective devices that were manufactured and should be returned + all the money they're losing from the lost sales of millions more units that will never be made (but were projected sales) + all the money they're going to have to spend to keep the recall in place till all the units they can get returned do actually make it back to them + all the money it's going to cost them to destroy all the units that get returned + all the money for all the devices they're using as exchange units that now won't actually be sold + legal fees + the cost of the booths in the airports they're putting up + more and more and more... not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
And then some people think because they owned a Note 7 that they feel like they should get a big discount on the next flagship device from Samsung in 2017 or that perhaps on some level they feel they should get it completely free too.
This is a lose-lose-lose-holy-crap-we've-lost-so-huge situation for Samsung and it's not going to end anytime soon, unfortunately.
After all this, I'm not saying customers don't deserve to be compensated for time and effort and the hassles of dealing with this, I'm saying that sometimes people - especially large groups of people - just go a bit too far in their demands and requests, this could eventually be one of those situations.
br0adband said:
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation.
[snip] not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
[snip]
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Problem is, they've had my money for a couple of months and supplied me with (according to them) two dangerous devices, then completely stop responding to phone calls, emails, tweets.
They've scheduled someone to come to my house to collect it at a date and time when I'm not here, but attempts to get through to them also fail.
They haven't responded to questions about the refund process in general, nor about how we can get refunds for 3rd party accessories where the retailer won't accept the return. Amazon were great (though charged me P&P), but I have other bits (Brodit car adapter, for example).
I've just initiated a credit card chargeback so that I at least get a refund.
Unfortunately for Samsung, those who are reasonably high net worth can afford to pick and choose brands, and the replacement TVs, washing machine, fridge etc all won't be Samsung since they've proven they can't provide even a basic level of customer service.
Another set of brands that set themselves apart, http://www.bbc.co.uk/news/business-35301019 - those I won't buy from either since, again, and regardless of 'fault', they've proven they can't provide the level of service that customers need.
You're absolutely correct in how things are being handled overall and I'm 100% certain that the recall (both of them) and the refunds/exchanges/etc - especially in situations where people did surrender a previously owned device so they could essentially be without one entirely if they return the Note 7 they currently own) - could be dealt with better. I've been reading reports in the past 24 hours of some basically scummy ways that customer concerns are being addressed with respect to returning the devices worldwide and it's pretty disheartening when the end user is just trying to do the right thing themselves and they encounter a brick wall of sorts even so.
I hope it all works out for everyone and it doesn't kill Samsung to such a degree that they never ever produce another device like the Note but I'm leaning to the direction that they probably feel the Note brand is now so forever tarnished they may just drop it entirely, even as a branding label on the tablet line too.
Was just saying in another thread that it's somewhat odd that no other company over the past 5 years or so since the original Galaxy Note has appeared ever produced a device that could match it or even come close because of the Wacom hardware Samsung was smart to choose.
If there was ever a time for any company to pounce on this market - and it's a huge one considering how popular the Note series has been so far - this is it.
Please read all, or fast/skim read all I've written. It's very important.*
* *Now, does anyone out there have a brand new AT&T Note 5? I'm very serious about the meaning of brand new. In box, never opened with all stickers on box uncut, or open box but nothing touched. For example, lid opened but phone never picked up, or picked up and everything beneath phone in the box is untouched. There's a few scenarios/variables that are acceptable.*
* * *I mean never activated or activated for less than 5 minutes. Then you and your husband, wife, gf, bf, broke up and you kept the phone out of spite, stuffed in the closet but never used. Hahahaha.*
Perhaps a forgotten Christmas present? Or you were forced to ground your kid for so long, they weren't allowed use of the phone, so you put it away, in the box or never opened. Because when they weren't grounded anymore the S7 edge came out. IDK hahah?*
Any situation where the end result was/is a brand new in box AT&T Samsung Galaxy Note 5. I'm up for negotiations.
I can tell the difference of real versus fake factory stickers, accessories, S Pen tips, ear buds etc....IMEI will be verified with Samsung and AT&T along with serial number to verify provenance. IMEI and serial number will be on the box. So you don't have to turn on the phone to find out. Transaction will only be accepted through PayPal. For this protects both parties and merchandise. Any other questions please ask.
* * *Also please don't try and sell me an international version, refurbished, faked, etc....There's a very good reason why I'm going about my search like this. Ebay and Amazon are full of fakes. Or their version of new is display phones. Not even close to New. If you waste my time or try and pull a fast one will only end badly for you. As PayPal backs all transactions, and they so it well, especially when it comes to misrepresentation of items. I don't mean to be threatening at all. Only forward. I'm a straight to the point, no BS person.
* * *So thank you for all your help. I hope the online community can help me with this.
* * *Please reach out, this is me begging. *I have huge hands. There's very few phones I can use, and that have large enough screens. Hence my propensity for finding a new Note 5. The edge phones don't work with my hands. I have very valid personal reasons for having such high demands. So please don't hold anything against me. I know I sound like a snob hahah. I'm not, just a guy who knows what he needs.*
* **
* * Writing from my current Note 5. That's now been ruined by the Nougat Update. Everything is askew and working horribly. I wonder how when I find my new phone I can keep the most up to date Lollipop, however keeping security updates coming. Or how do I download Package Disabler Pro in the play store to stop the OTA updates without the phone updating to a newer version. I digress.
* *
PS, don't have to read, not necessary but still entertaining.*
This will be blasphemous in this forum, and might cost me my new phone hahah. But I'd buy a legacy IPhone as long as it has the headphone jack audio jack/earphone, earbud jack. As I'm so tired of this update failing. But it's the dark side. I've owned IPhones. It would only be a matter of time before one of their updates slowed the phone down. Or bricked it. I never had one brick, just slow down after update. But never such a systemic problematic meltdown I'm experiencing now. *
**I need this not for headphones but for the tape player adapter to play music through my Rover. Yes I said tape deck adapter, remember Those? I'm 31, so old my technology standards. But I'm not spending hundreds of dollars on a new head unit for my 2000 Land Rover Discovery II. *It's a long story why the old girl is my daily driver. Anyhow please help me, talk to your friends, repost this, I beg of you.*
RW
FerroChrome99 said:
Please read all, or fast/skim read all I've written. It's very important.*
* *Now, does anyone out there have a brand new AT&T Note 5? I'm very serious about the meaning of brand new. In box, never opened with all stickers on box uncut, or open box but nothing touched. For example, lid opened but phone never picked up, or picked up and everything beneath phone in the box is untouched. There's a few scenarios/variables that are acceptable.*
* * *I mean never activated or activated for less than 5 minutes. Then you and your husband, wife, gf, bf, broke up and you kept the phone out of spite, stuffed in the closet but never used. Hahahaha.*
Perhaps a forgotten Christmas present? Or you were forced to ground your kid for so long, they weren't allowed use of the phone, so you put it away, in the box or never opened. Because when they weren't grounded anymore the S7 edge came out. IDK hahah?*
Any situation where the end result was/is a brand new in box AT&T Samsung Galaxy Note 5. I'm up for negotiations.
I can tell the difference of real versus fake factory stickers, accessories, S Pen tips, ear buds etc....IMEI will be verified with Samsung and AT&T along with serial number to verify provenance. IMEI and serial number will be on the box. So you don't have to turn on the phone to find out. Transaction will only be accepted through PayPal. For this protects both parties and merchandise. Any other questions please ask.
* * *Also please don't try and sell me an international version, refurbished, faked, etc....There's a very good reason why I'm going about my search like this. Ebay and Amazon are full of fakes. Or their version of new is display phones. Not even close to New. If you waste my time or try and pull a fast one will only end badly for you. As PayPal backs all transactions, and they so it well, especially when it comes to misrepresentation of items. I don't mean to be threatening at all. Only forward. I'm a straight to the point, no BS person.
* * *So thank you for all your help. I hope the online community can help me with this.
* * *Please reach out, this is me begging. *I have huge hands. There's very few phones I can use, and that have large enough screens. Hence my propensity for finding a new Note 5. The edge phones don't work with my hands. I have very valid personal reasons for having such high demands. So please don't hold anything against me. I know I sound like a snob hahah. I'm not, just a guy who knows what he needs.*
* **
* * Writing from my current Note 5. That's now been ruined by the Nougat Update. Everything is askew and working horribly. I wonder how when I find my new phone I can keep the most up to date Lollipop, however keeping security updates coming. Or how do I download Package Disabler Pro in the play store to stop the OTA updates without the phone updating to a newer version. I digress.
* *
PS, don't have to read, not necessary but still entertaining.*
This will be blasphemous in this forum, and might cost me my new phone hahah. But I'd buy a legacy IPhone as long as it has the headphone jack audio jack/earphone, earbud jack. As I'm so tired of this update failing. But it's the dark side. I've owned IPhones. It would only be a matter of time before one of their updates slowed the phone down. Or bricked it. I never had one brick, just slow down after update. But never such a systemic problematic meltdown I'm experiencing now. *
**I need this not for headphones but for the tape player adapter to play music through my Rover. Yes I said tape deck adapter, remember Those? I'm 31, so old my technology standards. But I'm not spending hundreds of dollars on a new head unit for my 2000 Land Rover Discovery II. *It's a long story why the old girl is my daily driver. Anyhow please help me, talk to your friends, repost this, I beg of you.*
RW
Click to expand...
Click to collapse
I've skimmed through your post, And i have to inform you that Buying/Selling/Trading is prohibited within XDA in any forum or PM. The designated site for this such thing is www.swappa.com this is a XDA approved site and you should use it instead.
With that out of the way, The odds of getting a factory sealed Note 5 are pretty slim at this point in it's life cycle, And if you did find one, As per Samsung's request last year they forced all corresponding package disablers to exclude their update packages.
Whether or not the DEVS have restored them is unknown to me but this is the knowledge I know last about this. I'm sorry I could be of more help, hopefully you find what you seek. Good luck.
Well you did help some. I'm sorry for the faux pas. I had no idea about the buying selling, I don't recall reading that. As for package disablers you very well could've figured out a random mystery. My PDP app has crashed 16 times this week. As I went through adjusting settings and getting all the new crap off my phone from update. Not including the previous few weeks. I was in an Acute physical therapy rehab facility due to my back. For 6 weeks including May. Wasn't home until last week of June. The facilities Wi-Fi was hinky so I don't believe the update was pushed through until I moved in the last week of June. Then it was picking up and putting things down I shouldn't hahah leaving me no impetus to even look at my phone in pain.
Anyhow, what vexes me most is the keyboard. I downloaded Gboard. Looked at the app permissions it needed to run. Then ran screaming away to uninstall. It's most likely a mixture of a bad mix of legacy software coupled with newer OS wreaking havoc. I've never rooted a phone before.. However, it looks like I'm headed that way.
The unopened in box Note 5 is a pipe dream. I'm putting all my faith in a woman's scorn, or a buy one get one deal where someone thought the phone was too large and boxed it up. All you can do is try hahah. I looked on Swappa , Amazon, Ebay, the usual suspects. They have "new" phones. Their definition is the display model at your local corporate wireless store. Always plugged in, and played with by thousands of ppl. I'd be buying a phone in worse condition than I have hahah.
I wouldn't have updated. But AT&T or Android only allows you 3 denials before it auto loads the next time it's on Wi-Fi and sleeping. Lesson learned. Next phone, assuming package disablers still function or allowed. I'll switch off the update software. Once I get a version I'm accustomed to. I really hate the bland nature of Nougat.
Phones getting sent to TX to Samsung's approved fix it hub For a new battery. Maybe that will help. Afterwords I'll have the ability to use a theme with a lil more color that doesn't eat battery.
I've fixed battery issue to some degree, don't know what I did in PDP, and basically turned off all background data for apps as usual besides email accounts. I'm back up to 4-5 close to 6 hours SOT constant use. Before update it was constant 7. A year ago I could go all day on screen, 10 plus hours.
I'm being super lazy and all you pros in here probably deciphered real rumours from fake on the Note8. What's it looking like?
Also, I appreciate you not biting my head off when I broke forum rules. It's a surprise to some degree. Sadly it shouldn't be hahah. Thanks for everything