[Q] [Display is dead] Very low "face-down" drop - Galaxy S III Q&A, Help & Troubleshooting

Hello,
I dropped my galaxy s3 face down, the screen was on, very light drop about 30cm. At first the screen presented a very faint purple stain on the upper right corner. Took the battery off, put it on, boot sounds, led flashes... but the screen wont turn on. If I call the phone, it rings.
I took it to samsung service and they said my warranty was voided due to bad use... They want to charge me about U$ 300 for the new screen (I live in Brazil). I seriosly do not consider this a bad use and they identified that it was dropped. The phone has suffered from some bad drops, it has no cracks, nothing. This was a very light drop about 30cm, I cannot believe the product is so fragile.
My first concern is with the quality of the service. Will my phone be exactly the same after the screen repair? We are talking about a authorized samsung service center but who knows... Are there any known problems with replaced screens?
My second concern is that it feels like I am being ripped off and this is a easy fix... Feels like something is disconnected between the phone and the display.
Another thing to consider is that customer protection services in Brazil are a joke, I'll just waste my time.
In two days i'll have a detailed report with pictures and everything, I can post it here.
Does anyone have any ideia how they can prove that the phone was dropped it if has no cracks on the screen?
Best regards.

There are signs in a screen invisible to you that will identify that it was dropped, yeah. They can tell the difference between manufacturing fault (which is what warranty covers) and shock damage.
Sent from my GT-I9300 using Tapatalk 2

rootSU said:
There are signs in a screen invisible to you that will identify that it was dropped, yeah. They can tell the difference between manufacturing fault (which is what warranty covers) and shock damage.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your anwser.
Do you think it is worth taking it to a independent store?
Maybe it is a easy fix? Or do you think it is really damaged. Any experience or ever heard of any case like this?
Best regards.

artud said:
The phone has suffered from some bad drops, it has no cracks, nothing.
Click to expand...
Click to collapse
artud said:
I cannot believe the product is so fragile.
Click to expand...
Click to collapse
ironic

artud said:
Thank you for your anwser.
Do you think it is worth taking it to a independent store?
Maybe it is a easy fix? Or do you think it is really damaged. Any experience or ever heard of any case like this?
Best regards.
Click to expand...
Click to collapse
The screen is outside warranty but generally if it is officially repaired, warranty is returned. Ask them if that will be true. If so get it fixed officially
Sent from my GT-I9300 using Tapatalk 2

Glebun said:
ironic
Click to expand...
Click to collapse
Sure it is.
Product has been dropped from very tall places. Usually on its back or corners. Nothing.
One drop when I was crouching, screen down, barely made a sound, and it is dead.
So a correction: I cannot believe the screen is so fragile. The phone sure is not.
Any further contribution is appreciated
Best regards,

It could be the screen was damaged in all those big drops too. This last drop could have been "the straw that broke the camel's back". We don't know. Worthless discussion
Sent from my GT-I9300 using Tapatalk 2

rootSU said:
The screen is outside warranty but generally if it is officially repaired, warranty is returned. Ask them if that will be true. If so get it fixed officially
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
That was another concern I have. But i only have two months of warranty left anyways.
I am thinking about buying a new one. Repair: U$ 300, New: U$ 600.
Best regards,

If no warranty in 2 months anyway, maybe get quote from independent store. Check out ebay prices too. Does touch work still?
Sent from my GT-I9300 using Tapatalk 2

rootSU said:
If no warranty in 2 months anyway, maybe get quote from independent store. Check out ebay prices too. Does touch work still?
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
rootSU
I'll get the report tomorrow.
I'll then have more time to test the touch. Also they will provide a report with pictures and "proof". I'll post it here.
Thanks alot, best regards.

Good luck
Sent from my GT-I9300 using Tapatalk 2

Related

Anyone else have cracks in their casing by the speaker?

K so I bought my 1st phone from expansys and had bad overheating issues. They were very nice in exchanging it for me. But now I noticed on by replacement phone there are like 6-8 spider cracks around the one side of the rear speaker. You can tell the back plate cracked from factory speaker install. Did anyone notice this on their phone? I emailed expansys again. Do u think they'd give me a hard time on getting another replacement? I hate to see the back case crack worse then it already is.
Sent from my GT-I9300 using XDA
can you post a picture of the phone?
On top of that add some other issues like black screen ink marks and tell them backcover makes a sound when u click on it. That should be enough to get a refund or replacement
bordikun said:
can you post a picture of the phone?
Click to expand...
Click to collapse
I can't really. Ill try. My phone is white so u can really only see them when u move it about in light.
Sent from my GT-I9300 using XDA
Totòòò said:
On top of that add some other issues like black screen ink marks and tell them backcover makes a sound when u click on it. That should be enough to get a refund or replacement
Click to expand...
Click to collapse
I do have those black ink marks, im not really worried about it at the moment. What I worry is will it worse and be visible on the months/weeks to come?
this is the best attempt i could make....i can't tell if its just the glaze that is cracked or what...but come on you pay 700 for a phone it shouldn't be like that....
lunercrab said:
this is the best attempt i could make....i can't tell if its just the glaze that is cracked or what...but come on you pay 700 for a phone it shouldn't be like that....
Click to expand...
Click to collapse
Mine doesn't have any. I would stay on them till they replaced it. That looks bad
msnyder said:
Mine doesn't have any. I would stay on them till they replaced it. That looks bad
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Click to collapse
Yeah I will. Can u see them well on that photo? I'm sorry I'm camping right now so its hard to see the photo properly. I emailed he guy the same picture so I can show him. I just hope they don't give me issues since this will be my second return in a weeks time
Sent from my GT-I9300 using XDA

Just bought one and already had to exchange

Today I went to best buy to buy this because they price matched letstalk to 199$. The woman I delt with sighed and ughed the whole time. Really rude. I ended up adding a line. Burning a sim. And moving the phone to my main line to get the upgrade.
Now I noticed this when I got home but im disappointed in build quality. I dont know if it was me snapping the back cover back on. But the top of my screen was loose. And the bottom leaked light from the leds because well..the glue holding the screen clearly was not that good. I immediately called back and was upset and went to exchange and now im all fine.
But now im paranoid about snapping back in my back cover. How cheaply made is this thing? Anyone run into hardware issues yet? Best buy has a 30 day exchange policy. Thank god.
Sent from my SCH-I605 using xda app-developers app
What LEDs are you referring to?
adrynalyne said:
What LEDs are you referring to?
Click to expand...
Click to collapse
im referring to the bottom of the phone, when the leds were lit up, you saw on the side of the phone light leakage, and on the top of the phone if you pushed down gently on any corner the screen was loose.
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
BennyJr said:
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
Click to expand...
Click to collapse
i just hope this isnt a common issue, i don't want it to happen to this one as well.
They wouldn't give me a price match to letstalk
I can assure you that this is NOT a normal issue with this phone... But, if you don't think something is right about it then you have every right to exchange! It's YOUR money and if your not happy then exchange away...
Only reason I got is because they price matched. I told them I know its not on your list. But other best buys have done.
Sent from my SCH-I605 using xda app-developers app
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
gr8fasushi said:
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
Click to expand...
Click to collapse
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Its ok. Crisis averted.
Sent from my SCH-I605 using Tapatalk 2
Samsung's thin battery covers are reasonably robust regarding battery removal and handling. Even improperly installed, the plastic has given and snapped into place. I owned a Charge and Galaxy Nexus with similar battery covers and I have never broken a tab.
I have (3) batteries for my Note 2 and swap every other day without worry of breaking anything. Samsung knows removable covers...
Yeah ive had a nexus and s3 no issues. Note 2 day one screen lose from snapping in battery cover or something . Go figure.
Sent from my SCH-I605 using xda app-developers app
imablackhat said:
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Click to expand...
Click to collapse
Sounds like you already got one. Take it b ack and exchange it!
Sent from my SCH-I605 using Tapatalk 2
I already exchanged it for this device ive been using five days uptime so far.
Sent from my SCH-I605 using xda app-developers app

Burn in (or whatever to call it) from sticker!!! :(

So I just got a new Galaxy S3.
It hasn't been a day and i've noticed a kind of a shade that looks like the "super amoled" logo that's on the sticker that you peel off.
I really hadn't noticed it at first but now it's really annoying on white background.
I've found a picture on the web so that you guys can see my problem.
http://img41.imageshack.us/img41/3724/img2689su.jpg
Is there any way to get rid of this? I've tried running so called burn in fix apps but none of them worked.
I've also tried using wet wipes but it didn't remove it.. so It's not stains or anything and it appears like its burnt on the screen
Everything else is great about this phone but it's just this shade that looks like "c" that annoys me!
I have 6 months warranty but my dad bought it in Japan and he just returned from there and it's not like he's there every month so it's a bit of a problem.
If you have any solutions or if anyone here encountered the same thing please please share your experience.
Thanks in advance!
???
looks like stain from the plastic cover that the comes comes with... try wiping with a microfibre cloth with a little alcohol...
nm8 said:
looks like stain from the plastic cover that the comes comes with... try wiping with a microfibre cloth with a little alcohol...
Click to expand...
Click to collapse
isn't alcohol dangerous for the screen?
and i dont think that its a stain.. it really seems like its burned inside the screen :/
i tried using wet wipes but it didn't help
ornat777 said:
isn't alcohol dangerous for the screen?
and i dont think that its a stain.. it really seems like its burned inside the screen :/
i tried using wet wipes but it didn't help
Click to expand...
Click to collapse
no alcohol is not dangerous (or any other liquid), as long as you do not let it seep through the sides of the phone.
I don't think that mark is inside, the plastic cover is outside and I don't imagine ever seeing a screen saver image of that type unless you have used one...
Hmmmm, its not only the c, you can see inside of the c the word amoled and on the top you can see the word galaxy s3
Sent from my GT-I9300 using xda app-developers app
Was this a display model by any chance?
Could it have been exposed to sunlight with the marketing sticker left on?
deanayres said:
Was this a display model by any chance?
Could it have been exposed to sunlight with the marketing sticker left on?
Click to expand...
Click to collapse
No not that I know of, my father took it off.
Anyway how silly it is to put sticker on the phone if there is a risk to get burn in because of sun light?? this is ridiculous from them!
at least warn the customers.
I don't know.. it's not like a stain or something because it seems imprinted inside the screen ;(
and that photo is not mine but I do have that same 'C' right in the same location obviously from the sticker
Wtf that's some weird issue you have there mate
Sent from my GT-I9300 using xda premium
ornat777 said:
No not that I know of, my father took it off.
Anyway how silly it is to put sticker on the phone if there is a risk to get burn in because of sun light?? this is ridiculous from them!
at least warn the customers.
I don't know.. it's not like a stain or something because it seems imprinted inside the screen ;(
and that photo is not mine but I do have that same 'C' right in the same location obviously from the sticker
Click to expand...
Click to collapse
Return it or get it exchanged. That screen got exposed to sunlight while having the sticker on.
Probably a display unit (which you would not want to have).
Best of luck mate.
Sent from my GT-I9300 using Tapatalk 2
SGS3 comes in a box so does not get exposed to sunlight .
6 months warranty ????
Smells like not a new phone to me .
jje
I think its best if you sak for a replacement ASAP before you run out of time
drakester09 said:
Return it or get it exchanged. That screen got exposed to sunlight while having the sticker on.
Probably a display unit (which you would not want to have).
Best of luck mate.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
What's a display unit exactly?
And this phone is from AKKY INTERNATIONAL in akihabra they have a website in English and everything so I'll try to contact them hopefully it will go well. I dont even know the procedure of this.. will they ask me to ship the phone to them?
ornat777 said:
What's a display unit exactly?
A unit to display in a store . It has no network hardware ,
And this phone is from AKKY INTERNATIONAL in akihabra they have a website in English and everything so I'll try to contact them hopefully it will go well. I dont even know the procedure of this.. will they ask me to ship the phone to them?
Ship or take to them .
Fact is standard warranty from a vendor is usually 12 months standard limited warranty from Samsung is 24 months .
http://www.akky-jp.com/shopping/index1.html
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Click to collapse
According to their website there is also 6 months limited japan warranty.
I will contact them and I will also add pictures of the phone and all of the receipts..
And I see that when you ship the item to them you need to fill an RMA form so that no additional customs will be charged.

[Q] Display issue - cannot unsee. Please tell me this is normal

Hi.
Let's be honest: I hate that device already with a passion. So please tell me that this is normal/fine/acceptable and really no reason for concern, just me being silly.
My brother grabbed my S6E yesterday, played with it and then asked "What's wrong with the display?". And now I cannot unsee that/see it all the time.
Basically the thing has a horizontal 'line' in the upper third of the display, a couple of small 'grooves' and a long vertical 'line' about 1/3 off the right of the screen.
All of these things seem to be below the glass. The glass is perfect. This device is in mint condition. No scratches, no drops or anything.
I'm a crappy photographer, but I think the attached pictures show the horizontal line and the largest 'groove'. I didn't manage to catch the vertical line, but it's just as prominent and much longer (2/3 to 3/4 of the device height).
Looks like something's bent below the surface?
Snap
It's something between the battery and display.
Sent from my SM-G925F using Tapatalk
corallus said:
Snap
It's something between the battery and display.
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
I checked for this on mine and do not see anything similar to this :/ sorry compadre. Try taking it to where you bought it and maybe they will swap it out with a new one?
Lil B Rules All said:
I checked for this on mine and do not see anything similar to this :/ sorry compadre. Try taking it to where you bought it and maybe they will swap it out with a new one?
Click to expand...
Click to collapse
Did it yesterday, luckily the samsung rep was in store and I showed him.
Under ten minutes later leaving store with brand new replacement.
New display is perfect.
Sent from my SM-G925F using Tapatalk
corallus said:
Did it yesterday, luckily the samsung rep was in store and I showed him.
Under ten minutes later leaving store with brand new replacement.
New display is perfect.
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
Nicely done man. Good Job
Lil B Rules All said:
I checked for this on mine and do not see anything similar to this :/ sorry compadre. Try taking it to where you bought it and maybe they will swap it out with a new one?
Click to expand...
Click to collapse
i think its normal mine and my friend's does have it
LuanTeles said:
i think its normal mine and my friend's does have it
Click to expand...
Click to collapse
My replacement does not.
I think one line is acceptable but a whole shape is poor.
Sent from my SM-G925F using Tapatalk

Back peeling beside the audio jack and power outlet

Hey is anyone else experiencing this issue with the phone back peeling? It is really bad alongside the audio jack. It's starting to crack around the input for the charger also. Seems like a defect. I wouldn't think this would be normal wear and tear after only a month.
Sent from my LG-H901 using XDA Free mobile app
This is a pic.
Did you sport a case with phone?
jcnbama said:
Hey is anyone else experiencing this issue with the phone back peeling? It is really bad alongside the audio jack. It's starting to crack around the input for the charger also. Seems like a defect. I wouldn't think this would be normal wear and tear after only a month.
Click to expand...
Click to collapse
Mine isn't doing that at all, but I've only taken the back off one time since the day I bought the phone. My battery and SD card promo pack are showing up tuesday, and I'm sure mine will be peeling once I start swapping batteries every day.
Luckily for us, replacements are available: http://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=lg+v10+back+cover&_sacat=0
I don't use a case... But really this shouldn't be happening. I have taken the back off maybe 5 times? This is something that younger expect to start happening after 6 months of use.... And what about the spot beside the charging port?
I'm gonna see if I can maybe get them to send a replacement back. I don't feel like this is something you'd normally expect of a 6 week old phone. IMHO
Sent from my LG-H901 using XDA Free mobile app
jcnbama said:
And what about the spot beside the charging port?
Click to expand...
Click to collapse
That's probably from taking an inaccurate aim when stabbing in the USB cable, but I agree that it shouldn't be happening at all.
jcnbama said:
I'm gonna see if I can maybe get them to send a replacement back. I don't feel like this is something you'd normally expect of a 6 week old phone. IMHO
Click to expand...
Click to collapse
You should, this is a flaw that we will all face, so please update us with any response you get.
Your right, shouldn't be happening. I never go naked so mine is fine. Looks like spots where something rubs or catches. I would contact LG and/or your carrier.
Visa Declined said:
That's probably from taking an inaccurate aim when stabbing in the USB cable, but I agree that it shouldn't be happening at all.
You should, this is a flaw that we will all face, so please update us with any response you get.
Click to expand...
Click to collapse
Yeah.. I mean I'll admit sometimes in the dark it's probably more difficult to get it just right. But totally would think LG would've counted for that and made it a little more durable... Literally only like 6 weeks old... Lol
Sent from my LG-H901 using XDA Free mobile app
Mine is only two weeks old and already peeling on the bottom of the battery cover. Not as bad as the OP's but its there. I noticed it after just a couple days.
Mines doing it too
Peeling around headphone jack pretty bad
jcnbama said:
This is a pic.
Click to expand...
Click to collapse
Yikes! Thankfully I'm not seeing this so far!
I'm not using a case and I've removed the back maybe 5 or 6 times. I hope this doesn't happen to all of them!
Sent from my pretty nifty brand new LG V10
Mine is too.
Tmobile response to my questioning them on the back falling apart.
Wow. Mine has the same problem. I talked to Verizon, they can't do anything about it, LG wants me to send the back to them and they will investigate and see whose fault it is. I'm having reservations and it because I will have to go bareback (???) for a few days. I'm still pissed because it was less than 2 weeks when I got the phone.
Sent from my VS990 using Tapatalk
mth7386 said:
Tmobile response to my questioning them on the back falling apart.
Click to expand...
Click to collapse
At least their being honest with you. Take it as a chance to invest in a wireless charging back cover.
This is a serious lack in customer service. What a mess. I will be calling next week and also sending pics and complaints to Tmobile. This phone is unfortunately not turning out to be all its cracked up to be. First with the busted screens and now this not so "Dura"skin peeling off the back. This should not be an opportunity to go and buy something else.... Now if LG wants to send me a $15 gift card or something I'll get another back....
Don't get me wrong the internal hardware is great but then so is the G4. I bought it because of its durability primarily and this is quickly becoming an area where it appears to be lacking... Now I just have a "heavy" phone.... With similar features as some other not so heavy ones...
Sent from my LG-H901 using XDA Free mobile app
I started a thread on Reddit also. I sent emails to Android Central and Android Police. I don't personally have a Twitter account but if you do maybe consider Tweeting it to LG with a link to the thread so that they can see these multiple reports. Comment on the Reddit thread as well to get that more visibility.... Hopefully this helps.
https://www.reddit.com/r/lgv10/comm...eling_around_ports_and_jacks/?sort=confidence
Sent from my LG-H901 using XDA Free mobile app
Same problem with my phone. I've had it since day one and it's peeling in the exact same way in the same spot. I called LG and they said they'd replace it after I send them the back of my phone and they send me a new back which would take up to 10 days. What a joke. I love the phone otherwise but I bought it so I wouldn't need to buy a case. Not that the cases work with the fingerprint scanner. I'm glad for jump on demand. I think it's ridiculous they won't send us a part that cost them a few cents but they send out batteries and sdcards for free.
luckycook82 said:
Same problem with my phone. I've had it since day one and it's peeling in the exact same way in the same spot. I called LG and they said they'd replace it after I send them the back of my phone and they send me a new back which would take up to 10 days. What a joke. I love the phone otherwise but I bought it so I wouldn't need to buy a case. Not that the cases work with the fingerprint scanner. I'm glad for jump on demand. I think it's ridiculous they won't send us a part that cost them a few cents but they send out batteries and sdcards for free.
Click to expand...
Click to collapse
Really terrible customer service....
Sent from my LG-H901 using XDA Free mobile app

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