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@Moderators , I do not know where I need to post this thread. Hence, I have posted it at the Galaxy 10.1 General and also at Galaxy Tab 10.1 Q&A. Please move it to wherever it needs to be !!!
Hi Xda'ians,
I have a problem with my Galaxy tab GT-7510 and would like your help/opinion/advice ...
Today, my galaxy tab screen started showing weird colors. I mean that all the black colored letters, black backgrounds had a reddish color. I have attached the snapshots of the screen image that indicate the problem. As you can see it's really difficult to use the tablet due to this problem.
I had a chat with the samsung support and they willing to check my tablet but alas, my warranty had expired and they informed me that I would have to pay 200$ for them to evaluate,replace parts and ship the tablet to me.
So questions to all --
1) Do you think it is worth paying $200 and getting my tablet repaired or is it better to get a new tablet ???
2) Has anyone experienced such a problem before and how did you get it resolved ??
3) Is there any way I can fix this problem myself with the minimal expenditure ??
Any suggestions by the community would be really very helpful !!!
PS: I have checked out videos of how to replace the screen but not sure which part needs to be replaced (i.e., digitizer/screen or LCD or some other component)
Thank you all for your help in advance !!!
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Shawn said:
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
Hey Shawn,
Is there any way I can replace the LCD myself ??? Do you have any idea where i can get a replacement LCD ??
I had a similar issue with my Tab 10.1, only mine was a weird bluish "noise" on the screen. I sent it back to Samsung for repair because it was still under warranty (by like a month). They repaired it for free, so I can't give you any idea of the cost.
I've attached a screenshot of the repair statement, so you can see the parts they replaced. Maybe it'll help.
angeamon said:
Hey Shawn,
Is there any way I can replace the LCD myself ??? Do you have any idea where i can get a replacement LCD ??
Click to expand...
Click to collapse
You could but I wouldn't recommend it. I've replaced them before and it's too much work Imo. You can probably find one on eBay but expect around $100 at least.
Sent from my GT-P7510 using xda app-developers app
Shawn said:
You could but I wouldn't recommend it. I've replaced them before and it's too much work Imo. You can probably find one on eBay but expect around $100 at least.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
Shawn, as per your advice I have decided not to repair the tab. I do not think its worth the money. I will continue to use as is till I have the sufficient funds to get a better tab...
rjohmit said:
I had a similar issue with my Tab 10.1, only mine was a weird bluish "noise" on the screen. I sent it back to Samsung for repair because it was still under warranty (by like a month). They repaired it for free, so I can't give you any idea of the cost.
I've attached a screenshot of the repair statement, so you can see the parts they replaced. Maybe it'll help.
Click to expand...
Click to collapse
You were lucky that the tab failed bfore the warranty expired. I am beginning to wonder if all tabs will face this scenario at some point due to the cheap quality of the components used...
Hopefully not. I just got my tab, used off my brother.
Sent from my GT-P7510 using xda app-developers app
Although I have yet to figure this issue out, I'll provide my experience and thoughts on it, as well as addressing your questions.
Firstly, the background with my tablets.
I bought 2 broken galaxy 10.1 tabs (p7510) in the past on eBay and they both needed screen repairs. The one I bought for myself a couple of months ago needed a new digitizer and LCD screen, and since I'm knowledgeable on replacing screens/hardware on smartphones, I was able to successfully replace and fix what is now my personal tablet.
The other one I've purchased within the last couple of weeks, to fix up for my uncle. The issue with this tablet (as claimed) was that there was no display picture. In the eBay listing photo, there was no damage to the tablet's digitizer so I figured there'd be no physical damage to the LCD, which turned out to be correct.
I'm unsure if you're suffering from the exact same issues, but upon receiving the device, before opening it, I got an in-and-out picture within an hour or so of really playing with it. So I was able to confirm no screen issues physically and moved on to my next hunch; the LCD flex cable is loose or bad.
I then began to open up the tablet and remove the LCD cable from the broken device and temporarily swap it with the one from my working device. Same issue. The screen would temporarily come in clear then start jumping around and scramble the picture as well as the screen colors. So it's confirmed not a faulty LCD cable like initially thought.
Wiggling the cable seems to have a secondary effect on the issue, or "propping up" the cable. But the picture eventually goes in and out again or starts jumping around/changing colors.
There are countless people with this issue from what I've researched and it seems none of them have found the specific issue on what is causing this. It seems the majority of people simply send their devices in to be repaired, well the ones still under warranty.
I've read a theory that there may be an LCD/motherboard related component that temporarily overheats, thus causing this issue.
I haven't gotten as far as removing the digitizer to get to the LCD to test, because I don't own a heat gun and the hairdryer route takes so long. So until I make time to do so, and swap with my personal tablet, I would diagnose the problem to be an LCD related issue.
So here's where I answer your questions in chronological order:
1. No, do NOT spend the $200 to get the device fixed. Used, working tablets are going for less than that on eBay!
2. Working on it currently...
3. Yes, just do some research on the anatomy of this device. There are countless guides to watch/read and repairs become easy once you understand what you're doing.
If I do find that it turns out to be a bad LCD screen issue, and you're willing to make the repair on your own, LCD screens go for as low as $54 on eBay. That's where I personally buy mostly all of my hardware replacements and they do work great (i get the best prices there, too!).
I've attached some pics to this post as I was able to replicate your problem. My personal working tablet is on the bottom in the casing as the broken one is on the top. I'll get back to this thread when I open up both of my tablets digitizers to swap and test the LCD.
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--> dominating your screen from my t-mobile gs3, powered by: FreeGS3 R7 "Resurrection"
Hi OTAw,
Thank you for your insight into the problem. based on what you have mentioned, let me open up my tablet and check if the lcd cable is loose/motherboard component is overheating/lcd is dying. I will report back as soon as I am done.
*Edit*
Cool, I'll be around.
Just bought a decent heat gun from Walmart today. So I'll have the assumed "non-working" LCD swapped with the working LCD from my tablet within a day or so.
I'll check back soon with my findings.
--> dominating your screen from my t-mobile gs3, powered by: FreeGS3 R7 "Resurrection"
OTAw, thanks so much... you are exactly describing my problem with my Tab10.1 as described here (http://forum.xda-developers.com/showpost.php?p=34462380&postcount=11), except that now the problem is worse: the screen starts flickering immediately after a minute or so, and the portrait mode, although seems a *little* better than landscape, but now it is also scrambled.
Waiting your findings...
My P7510 Galaxy tablet had the same problem. Send it to the warranty and replaced three filters. one was the part # 2901-001625 and two others were part # 2901-001647. Check with Samsung if your tablet is warranted or can call at 18009874357 Repair Service Inc
angeamon, I recently had a similar experience. I dropped my tab on concrete, and although no visible damage, the display was scrambled much like OTMw's pictures. I was lucky that it was only the LCD flex cable being slightly pulled free. It was actually hard to spot, but by using a magnifying glass I could see the line across the cable was slightly off from the (alinging) line across the surface behind it.
Also, I didn't know how to open the case or how to unlock the cable until seeing an tear down video on YouTube for the Galaxy note (similar enough to the original tab for me). Once I disconnected the power cable, and disconnected and reconnected the LCD cable, and reassembled, the screen was back to normal.
Again, I was probably lucky this was all that was needed, and my issue was the direct result of a hard drop, and so it may not help. But you may want to inspect /reset the the cable connections.
Good luck with the tab!
SenatorKen said:
angeamon, I recently had a similar experience. I dropped my tab on concrete, and although no visible damage, the display was scrambled much like OTMw's pictures. I was lucky that it was only the LCD flex cable being slightly pulled free. It was actually hard to spot, but by using a magnifying glass I could see the line across the cable was slightly off from the (alinging) line across the surface behind it.
Also, I didn't know how to open the case or how to unlock the cable until seeing an tear down video on YouTube for the Galaxy note (similar enough to the original tab for me). Once I disconnected the power cable, and disconnected and reconnected the LCD cable, and reassembled, the screen was back to normal.
Again, I was probably lucky this was all that was needed, and my issue was the direct result of a hard drop, and so it may not help. But you may want to inspect /reset the the cable connections.
Good luck with the tab!
Click to expand...
Click to collapse
Thanks for your info.. I too am hoping that it be a problem with a loose LCD cable. I am yet to open my tab. So will update when i am done. I am still awaiting my toolkit from iFixit...
Update on my tab problem -- well, I haven't had the time to open it up yet but it seems that the issue is almost resolved. The red tinge disappears and then reappears, so I am guessing it must be a loose cable problem. Will keep updating when I have more news.....
mine is overheating too like otaw did anyone solve this problem im bout to buy the lcd flex ribbon did it work for you guyss?
OTAw, you seem pretty knowlegable on these tabs. While visiting my parents they mentioned to me that the screen on my mothers tab 2 7" p3113 was extremely dim. Since they aren't tech savy I took a look and sure enough the screen was so dark that I had to sit in a dark room to see it. I tried connecting the phone to the charger and didn't get any brighter. I checked the settings and made sure power save was off, Auto brightness was turned off and brightness was set to max level. I tried autobrightness and it made it too dim to be seen. So I tapped the same spot on the screen and was able to get auto brightness back off and return the screen to super dim. This tab is not rooted. I did turn on debugging just in case. I tried rebooting the tab and it didn't fix it either. after about half an hour the screen darkened to the point where it has no backlighting at all. I know the tab is on cause it will make sounds when I press buttons. I know the digitizer is working cause if I swipe my finger across the screen i can hear the tab play the sound indicating I unlocked the lock screen. Does this sound like a case of a bad hardware issue to you? I tried searching these forums and google and can't find anything even remotely close to my issue. Thanks in advance.
Shawn said:
Seems like the LCD is going out. If it were the digitizer then the touch screen would likely stop working.
Sent from my GT-P7510 using xda app-developers app
Click to expand...
Click to collapse
I have a 10.1 that the screen comes and goes. it goes black and then comes back
what do you think could be the issue?
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Lucky u...
Some user cant claim as the sceen crack itself...
Even water damage were to be blame to the user when the sticker turn red...
CheesySeb said:
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Click to expand...
Click to collapse
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
mm44rrkk said:
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
Click to expand...
Click to collapse
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
StonedPanda said:
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
Click to expand...
Click to collapse
Wish I would have thought of that when the screen hairline cracked on my xt910 :'(
CheesySeb said:
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Click to expand...
Click to collapse
hey, an update on what happened with mine..
Basically same happened to mine as yours.. although it was just my screen went dull after water damage.. Then I went to Egypt, and on the flight there the screen started acting weird and wouldnt let me touch anywhere, and the water sensors went from very pale pink to red! So I got home on 15th May and sent it the next day.
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
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mm44rrkk said:
hey, an update on what happened with mine..
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
Click to expand...
Click to collapse
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
CheesySeb said:
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
Click to expand...
Click to collapse
Horrendous indeed lol!
When I sent mine in was literally 3 weeks old and hadn't been used that much since I was still using my S4 at the time and had case and protector on since the day I got it so was almost brand new.
Regards to the volume I've noticed the same, where as my partners Ultra is much louder and has more bass.
Im thinking about getting rid of the ultra after only having it a very short 3 months lol. If they put a flash in it, improved sound, and the awful touch screen then I'd defo upgrade to that, but seems like Sony has abandoned the ultra's production !
Don't forget, the ZU2 is due out soon enough... That's the trouble with these fancy phones coming out every 6 months! I wonder if it's some sort of kernel thing re: speaker bass, I've tried a few but no success as yet. Touch response seems better on doom kernel for no apparent reason, afaik it's the exact same touchscreen module in the doomlords kernel as you get with stock but it seems to work better. Also religious cleaning of the screen helps, and I don't run a screen protector.
Something I noticed a few weeks ago...
When I have my screen brightness set on the higher end, I see these green dots.
With the power and screen both on, and when the display is trying to show black, I am finding these green dots and specs.
The size of these dots are tiny, probably a pixel or two at most. They are clustered mostly in the inner 50% of the centre of the screen.I have not counted them but we are talking about a few hundred.
At first I thought it was dust or something under the glass, but noticed that with the screen off, it cannot be seen, and when the screen is white background, it cannot be seen either.
It is more noticeable when watching videos. If you crank up the brightness during a scene at night, let's say, it is almost unbearable.
Does anybody else suffer this?
Faulty pixels, you can get it exchanged.
I used the dead pixel app from Google play, where it flicks through many monotone color screens, one of them being black.
And as explained before, I see the green pixels on the pure black screen.
The strange thing is, the research I have done on dead pixels, hot pixels or stuck pixels tells me a different description to what i am seeing.
I see no problems at all during other color screens of the dead pixel test...only the black.
Do I have a uniquely malfunctioning unit, it are others or there?
If you have some spare time on your hands, could you try searching for dead pixel test in Google play and try it out?
No faulty pixels on mine. I think I've seen only one or two other similar reports.
But no matter if the pixels are dead, hot or stuck, it's hardware fault and I'm sure you can get your tablet replaced without a problem.
jewelkobayashi said:
And as explained before, I see the green pixels on the pure black screen.
Click to expand...
Click to collapse
How about showing us ? - Just take a photo after placing a small piece of paper next to the spots - so your camera gets something for focusing on correctly.
Chefproll said:
How about showing us ? - Just take a photo after placing a small piece of paper next to the spots - so your camera gets something for focusing on correctly.
Click to expand...
Click to collapse
https://www.dropbox.com/s/752546pt4n6l2o5/DSC_0426.JPG
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This is the best I can do.
I used mx player, with max brightness.
When the brightness is set 3/4 of the way, it starts to become visible.
P.S. dumb question. How do people manage to paste pic direct in the posts?
jewelkobayashi said:
https://www.dropbox.com/s/752546pt4n6l2o5/DSC_0426.JPG
This is the best I can do.
I used mx player, with max brightness.
When the brightness is set 3/4 of the way, it starts to become visible.
P.S. dumb question. How do people manage to paste pic direct in the posts?
Click to expand...
Click to collapse
Your screen also looks a bit distorted from looking at that playback bar. Yeah, you should just go ahead and get your tablet replaced, no hassle.
And wrap your image link between a
tag. Or just use the image button in the reply editor.
I noticed this problem too on my tablet but not to the same extent. Have you replaced yours?
Skogstoken said:
I noticed this problem too on my tablet but not to the same extent. Have you replaced yours?
Click to expand...
Click to collapse
Not yet, but I will. It has been a while since the original post, but I think it is getting worse. It has spread to a wider area. I contacted service center in Hong Kong and they told me that it should only take 3 hours to replace the lcd. So I will fly there nervy week and get it fixed.
Better to have it done while still under warranty..
I will report one done.
jewelkobayashi said:
Not yet, but I will. It has been a while since the original post, but I think it is getting worse. It has spread to a wider area. I contacted service center in Hong Kong and they told me that it should only take 3 hours to replace the lcd. So I will fly there nervy week and get it fixed.
Better to have it done while still under warranty..
I will report one done.
Click to expand...
Click to collapse
I sent mine in but they did nothing at the problem. They sent it back within two days claiming there is no problem and that they had updated firmware (which they could not have done since I did it before I sent it in lol...)
I called support again and they in return will call the repairshop asking what they actually did to my tablet. Most likely (if everything turns out ok) I will have to send it in again (which is still is annoying) and hopefully they will notice the problem this time.
Skogstoken said:
I sent mine in but they did nothing at the problem. They sent it back within two days claiming there is no problem and that they had updated firmware (which they could not have done since I did it before I sent it in lol...)
I called support again and they in return will call the repairshop asking what they actually did to my tablet. Most likely (if everything turns out ok) I will have to send it in again (which is still is annoying) and hopefully they will notice the problem this time.
Click to expand...
Click to collapse
Which County are you?
Not to defend Sony in any way, but it can be difficult to spot the problem when the screen brightness is anything below 50%.
I notice my problems in the following scenarios.
1) when I boot up the tablet, first the Sony logo. Here you can see it a bit because the background is black. But it gets a lot worse when moving into the next screen during 'Xperia'. Here the brightness is turned up, making it extremely noticeable.
2) when I am trying to watch a movie outside or in a bright place making my screen reflect, forcing me to turn the brightness up above 70% mark...
3) when I am using my tablet in pitch dark... Even in low brightness setting it can be noticed. Especially bad when the movie scene I am watching is for example night time and thus naturally contains a lot of black on the screen.
Anyway, thanks for your info. Before I submit my tablet, I will make sure the recipient sees and understand the problem and get that person to attach a note to describe it for the repair crew.
Judging by the lack of response to this thread, we seem to have encountered a rare problem.
jewelkobayashi said:
Which County are you?
Not to defend Sony in any way, but it can be difficult to spot the problem when the screen brightness is anything below 50%.
I notice my problems in the following scenarios.
1) when I boot up the tablet, first the Sony logo. Here you can see it a bit because the background is black. But it gets a lot worse when moving into the next screen during 'Xperia'. Here the brightness is turned up, making it extremely noticeable.
2) when I am trying to watch a movie outside or in a bright place making my screen reflect, forcing me to turn the brightness up above 70% mark...
3) when I am using my tablet in pitch dark... Even in low brightness setting it can be noticed. Especially bad when the movie scene I am watching is for example night time and thus naturally contains a lot of black on the screen.
Anyway, thanks for your info. Before I submit my tablet, I will make sure the recipient sees and understand the problem and get that person to attach a note to describe it for the repair crew.
Judging by the lack of response to this thread, we seem to have encountered a rare problem.
Click to expand...
Click to collapse
Im from Sweden.
Yeah well I thought I was pretty clear on my instructions regarding how to notice the problem but you might be right. Mine isnt visible much when in use (apart from dark background with 100% brightness) and in dark enviroments.
Right now Im waiting for Sony Xperia support to call me telling me what the next step is. They wanted me to take a picture of them problem however its good to get a good print (picture is easy but printing it is harder ).
I have seen another thread regarding this at Sony Talk forum but that might be you aswell?
/ Henrik
Skogstoken said:
Im from Sweden.
Yeah well I thought I was pretty clear on my instructions regarding how to notice the problem but you might be right. Mine isnt visible much when in use (apart from dark background with 100% brightness) and in dark enviroments.
Right now Im waiting for Sony Xperia support to call me telling me what the next step is. They wanted me to take a picture of them problem however its good to get a good print (picture is easy but printing it is harder ).
I have seen another thread regarding this at Sony Talk forum but that might be you aswell?
/ Henrik
Click to expand...
Click to collapse
UPDATE
I flew into HK last night and went straight to Xperia care centre this morning.
I did not need to mention anything, I showed him the green dots (he called them dead pixels) and took it in immediately.
Judging by his reaction (his English was not very good) it was not the first time he had seen this on the Z2 tablet, and seemed to ask no further.
I showed receipt from purchase, he gave me a form to sign, and I was told to come back in 4 hours.
I came back after 4 hours, and everything was perfect.
I wasn't sure at the time, but it involves replacing the whole front display unit. The LCD screen and outer glass seem to be one piece, because everything was changed.
just a pain that the screen protector was gone with the old screen, so I needed to go and buy new, and that they had to factory reset... one click root and Titanium backup will come in handy...
All in all, my first ever Sony repair experience was professional, efficient and stress free.
jewelkobayashi said:
UPDATE
I flew into HK last night and went straight to Xperia care centre this morning.
I did not need to mention anything, I showed him the green dots (he called them dead pixels) and took it in immediately.
Judging by his reaction (his English was not very good) it was not the first time he had seen this on the Z2 tablet, and seemed to ask no further.
I showed receipt from purchase, he gave me a form to sign, and I was told to come back in 4 hours.
I came back after 4 hours, and everything was perfect.
I wasn't sure at the time, but it involves replacing the whole front display unit. The LCD screen and outer glass seem to be one piece, because everything was changed.
just a pain that the screen protector was gone with the old screen, so I needed to go and buy new, and that they had to factory reset... one click root and Titanium backup will come in handy...
All in all, my first ever Sony repair experience was professional, efficient and stress free.
Click to expand...
Click to collapse
Glad to hear that everything turned out ok for you. I have sent mine back and it will soon be at the repair shop (i can track the package). Hopefully they will be able to spot the problem this time otherwise I will be mad.. ;(.
I will update the thread with the result!
Let us know how it goes! I have the same issue, but being here in the United States it will be difficult to send it back to an HK service center....
I have the same problem, im about to call xperia support cause, i need this fix this, i get my tablet to do my homeworks and projects, but mine is around all the lcd i hope they can replace mine
superhyper said:
Let us know how it goes! I have the same issue, but being here in the United States it will be difficult to send it back to an HK service center....
Click to expand...
Click to collapse
I just happened to have a business trip to Hk coming up so I didn't need to send it in, but when I initially discovered the problem and called Sony Hk, they told me that sending it by registered mail or FedEx was an option.
The Chap on the phone told me to start an email correspondence with support team, who would then provide me with step by step instruction on how to send my tablet in.
For me at the time it was not an option, only because the receipt/proof of purchase was left in my office along with the box in Hk...
Since my tablet was repaired in 3 hours or so, if things go smoothly you might get your tablet back within the week (although it sucks that you have to pay courier 2-way)
Just wanted to say that the 2nd time I sent it for service they replaced the screen and now it looks ok!
I had to write a detailed description of the problem and I also added a printed picture which showed the dots, aswell as a link to an uploaded img. I guess that made them realize.
Lets hope it can stay like this now...
I just wanted to share about mine xperia z2 tablet.I had the same pixel problem, bought the tablet in abay Germany, got it to local service canter in Latvia. They got in touch with Sony and I got complete SWAP. For now it looks ok, I am usingthe new tablet for 2 weeks,lets see what will happen.
screen
Took mine in today for screen and constant reboots got a text saying it would be completed within five days but not what they were going to do so fingers crossed
Martin
so i cannot post pictures because im a new member.
Step 1: watch any LG G5 teardown video and seperate the glass screen with mobo out of the metal casing.
step 2: on the right side of mobo under the black circle fabric (below the fabric DO NOT REMOVE FABRIC JUST LOOK UNDER IN) YOU WILL SEE 3 little button nubs.
each nub has a little bent peice of metal facing upwards. Each one needs to be pushed up a little more. the problem was they are not hitting the ribbon connection to give them power on the back casing.
you can see an image of it here imgur. com /G76xf8N remove spaces please.
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Can confirm this worked for me, here's an album if y'all want different angles on the phone
Confirmed as working for me too. I've done this mod on 3 phones already, all are a success. LG is horrible... Releasing phones with such blatant defects.
It will stop working after few days, cuz those are volume pins, has nothing to do with gps
If thats the real fix and the battery touches it, I'm almost certain that replacing batteries is causing this. It explains why many are reporting the issue coming back overtime when warranty replacing. My replacement is already getting worse GPS signal
Actually, makes sense these buttons are related to the volume buttons... There are multiple leads on the board connecting to the back of the case directly though, making me think that LG chose to use the "metal backing" as a GPS antenna. I've straightened multiple leads on the board which come in direct contact with the case itself and other elements just in case, but I have a feeling this will be an issue that plagues us G5 users until a hardware revision is done by LG...
Time to shop for another phone. What a bad investment this was...
karendar
wanna hear my story ? Bought S7 01.04.2016, 04.04.2016 was 1st time on warranty service cuz water in front cam, 2nd time 12.06 broke again same problem, last week 3rd time on warranty SAME PROBLEM, now I bought lg g5 with ****ed up GPS , VERY VERY nice.... looks like I'll give a shot to HTC 10 :/
if those 3 pins are gps antena and I dont think so, I'll just solder something to the backplace
NeoDJW said:
karendar
wanna hear my story ? Bought S7 01.04.2016, 04.04.2016 was 1st time on warranty service cuz water in front cam, 2nd time 12.06 broke again same problem, last week 3rd time on warranty SAME PROBLEM, now I bought lg g5 with ****ed up GPS , VERY VERY nice.... looks like I'll give a shot to HTC 10 :/
if those 3 pins are gps antena and I dont think so, I'll just solder something to the backplace
Click to expand...
Click to collapse
Horrible how us early adopters get rimmed...
To be honest, I think those three leads do nothing but placebo after looking at the board... But notice all the leads across the board which connect to the case itself. I think those would be a better spot for GPS and phone antennas... Wish someone had a technical diagram for us.
As for the HTC 10, I've heard good things... Just not sure I'll be able to sell this phone to buy one.
Signal still holding strong today... Getting massive signal with no drops.
Is this problem still present in current versions? Or was it fixed? I can't believe LG still sells this phone with GPS not working? I get a G5 the next days, how can I check if mine has this issue too?
How ? I don' know dude, maybe, but just MAYBE you could install gps status and check it.........
I just read the "fix" and I just realized that this fix is total garbage. It can't work.
"each nub has a little bent peice of metal facing upwards. Each one needs to be pushed up a little more. the problem was they are not hitting the ribbon connection to give them power on the back casing. "
Everyone with normal reasoning can totally realize, that this "mod" will eventually fail again, really really soon, mostly after a few days, and you can read that btw already by lots of people, for example here:
https://m.reddit.com/r/lgg5/comments/4u8m9p/how_to_fix_your_gps_fixed_in_10_minutes/
Metal tends to change after some time or temperature / pressure, and it will fail again.
Why did no one develop a clever, simple and working mod so far? Why not just soldering a bit of liquid silver on the three contacts, with a bit of metal plate on top to make it 1-2mm higher? Or just even more simple: Do it on the backplate contacts.
mkdr said:
I just read the "fix" and I just realized that this fix is total garbage. It can't work.
"each nub has a little bent peice of metal facing upwards. Each one needs to be pushed up a little more. the problem was they are not hitting the ribbon connection to give them power on the back casing. "
Everyone with normal reasoning can totally realize, that this "mod" will eventually fail again, really really soon, mostly after a few days, and you can read that btw already by lots of people, for example here:
https://m.reddit.com/r/lgg5/comments/4u8m9p/how_to_fix_your_gps_fixed_in_10_minutes/
Metal tends to change after some time or temperature / pressure, and it will fail again.
Why did no one develop a clever, simple and working mod so far? Why not just soldering a bit of liquid silver on the three contacts, with a bit of metal plate on top to make it 1-2mm higher? Or just even more simple: Do it on the backplate contacts.
Click to expand...
Click to collapse
To me, personally, I don't mind being a little bit critical, but with this response I think you are to direct and judgemental towards the topic starter. Topic starter has given his best to share his practice. And I agree with you this one will probably not last, but let's keep it friendly.
Sent from my LG-H850 using XDA-Developers mobile app
mkdr said:
I just read the "fix" and I just realized that this fix is total garbage. It can't work.
Everyone with normal reasoning can totally realize, that this "mod" will eventually fail again, really really soon, mostly after a few days, and you can read that btw already by lots of people, for example here:
https://m.reddit.com/r/lgg5/comments/4u8m9p/how_to_fix_your_gps_fixed_in_10_minutes/
Metal tends to change after some time or temperature / pressure, and it will fail again.
Click to expand...
Click to collapse
your answer is total garbage. ever seen a car that scraped on the ground because the shock absorbers failed due to temperature and high pressure just by existing?
unless you bend them over and over the method will most likely last for many years. you dont have a lot of forces acting on it.
if you make a fixed connection like soldering, the small dynamic forces would eventually weaken the material and it would break after some time. think before insulting somebody's idea
i don't think those are GPS antenna contacts.. as i used to observe that gps antennas usually have 1 or 2 contacts.. never 3! but they could do..
don't know if you read my topic about same issue and another "fix"..
at the moment we have 2 confirmed informations:
1) if you isolate detachable module pin connector you'll get no gps at all
2) gps will work good until you'll detach and reattach battery couple times.
this could explain why LG released this terminal which definitively passes any factory test! ...holy real day-use tests!
albenex said:
i don't think those are GPS antenna contacts.. as i used to observe that gps antennas usually have 1 or 2 contacts.. never 3!
Click to expand...
Click to collapse
we have 3 different gps systems on our phone so 3 makes sense. BDS (beidou) is only to be found on the newest hardware
lolmensch said:
we have 3 different gps systems on our phone so 3 makes sense. BDS (beidou) is only to be found on the newest hardware
Click to expand...
Click to collapse
thanks, i've also tried this fix and seems working.. but indeed volume rockers are nearby and no other connectors were found.. mistery grows up..
this fix save me, thanks for it, now the gps works fine
lolmensch said:
your answer is total garbage. ever seen a car that scraped on the ground because the shock absorbers failed due to temperature and high pressure just by existing?
unless you bend them over and over the method will most likely last for many years. you dont have a lot of forces acting on it.
if you make a fixed connection like soldering, the small dynamic forces would eventually weaken the material and it would break after some time. think before insulting somebody's idea
Click to expand...
Click to collapse
You can read, right?
1. look at the link. lots of people already claimed the """mod""" lasted about 2-5 days, then the problem came back.
2. what are you talking about!? Those contacts between the board and the backplate are based up on pressure. The mod just says "try to bend them upwards a bit". THIS MEANS IT WILL TOTALLY GO IN ITS BASE POSITION AGAIN REALLY SOON. It can't work.
3. back to, if you can read. Where did I say soldering it? Right, no where. I said put some layers of conducting anything on the backplates contacts to grow its height.
Not enough forces acting on them? Seriously? So to your logic, this means this problem wouldn't occur in the first place. Pressing with your fingers on the cover at that very place mostly is enough to push them back every time a little bit., also because they're at the very edge of the cover.
Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
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Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
KTMlc4111 said:
Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
Click to expand...
Click to collapse
same happen here..i thought it only happen on me
Sent from my Nexus 9 using Tapatalk
I have the same problem, and they are slowly growing! What can be done to prevent them from growing further, or to remove them?
@KTMlc4111 can you re-upload the pictures? the link is broken.
Photo URL and Google replaced some parts
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
KTMlc4111 said:
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
Click to expand...
Click to collapse
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
jamitt said:
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
Click to expand...
Click to collapse
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Hope that it helped you and Good luck
KTMlc4111 said:
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Click to expand...
Click to collapse
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
I bought my N9 from Amazon in Dec. 2014, so I'm not sure who to contact, and I'm not even sure I've got a 2 year warranty.
enriquejones666 said:
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
Click to expand...
Click to collapse
I brought it back to the place where I bought it and got it returned in 8 days.
I have 2 bubbles at top left corner and 1 at top right corner. Can't fix
All you need to fix it is bring to repair. I think it's look like glue or plastic just heat and melt down.
PS: same problem and in my country had no store accept to fix it. I think they don't have screen to replace it
Got it too - a bubble in top right corner slowly growing. Do not have either google or htc representative nearby, what am I supposed to do?
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
paulwalk said:
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
Click to expand...
Click to collapse
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
madbat99 said:
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
Click to expand...
Click to collapse
This is an old thread but my Nexus 9 has started developing bubbles over the last couple of months, and in the last couple of weeks I've gone from one to three in the top RH corner (just above the battery symbol) and another small one a bit over to the left. Has anyone tried any fixes like applying heat/pressure or anything? I've just gotten to the point where I'm relatively happy with its performance and still can't find a worthy replacement, so I'd like to keep it going for as long as possible.
I got mine repaired, it was still under warranty. But is came back after a year or so.... Never tried to fix it again after that.
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
ronald_loulan said:
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
Click to expand...
Click to collapse
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
aiamuzz said:
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
Click to expand...
Click to collapse
There's no solution to fix it other than replacing the LCD panel....
I have a couple of the Nexus 9 tablets and almost all of them have what looks like bubbles around the screen. However these are not bubbles. The optically clear adhesive that the manufacturer used on these tablets shrinks over time. What you're seeing is actually vacuum pockets. There is no air in these "bubbles" at all. Although disturbing, they are just cosmetic and should not affect the operation of the tablet.